Wedgwood Reviews

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40 Reviews

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In the Home & Garden category

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75% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
20% users rated Excellent
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E Engel
75 days ago

Wedgwood Delivers Poor Quality and Worse Customer Service

As a loyal customer of wedgwood.co.uk, I was excited to surprise my wife with two exquisite teacups. However, my experience turned into a nightmare. While one cup was stunning, the other was a glaring disappointment. The printed roses were of such poor quality that I could have found better at a dollar store. Some images were blurry, others pixelated. Shocked and dismayed, I promptly reached out to customer service, providing clear evidence of the defects. To my dismay, their response was callous and unhelpful. They offered no solution other than to return the item at my own expense, with agonizingly slow response times of 3 to 4 working days. I am utterly disheartened by this experience and will not be returning. Wedgwood's lackluster products and unsympathetic customer service have left me deeply dissatisfied.
E Engel
75 days ago

Avoid this company at all cost

My review for wedgwood.co.uk Avoid this company at all cost. Wedgwood is a scam. I ordered two teacups for my wife for a total of 140$CAN. Items arrived in about 2 weeks. One of the cup looks great, the other one though is a disaster. The roses printed on the cup is such of bad quality, one could find better at the dollar store. Some of them are blurry, other pictures are pixelized. I couldn't believe it. I sent an email to their customer service, and they don't care at all. I sent them pictures as proof that their product is defective. The only option they gave me is to ship it back at my own expense. They take about 3 to 4 working days to reply every time. What a nightmare, i will probably just toss the defective item in the garage and never order their, ever.
T Tan
203 days ago

Exceptional Quality and Service from Wedgwood

I am thrilled to share my experience with wedgwood.co.uk, and it's nothing short of exceptional. I invested in the Gio range, and it has truly added a touch of elegance to my dining experience. The intricate designs and quality craftsmanship were truly a sight to behold. What truly sets Wedgwood apart is their unparalleled customer service. After encountering some metal markings on the tableware, I reached out to both Wedgwood and Kings N Queens. Despite the initial concern, their team went above and beyond to address the issue. They not only provided valuable guidance on the maintenance but also offered a genuine solution. I must emphasize that I have never encountered such proactive and dedicated assistance from any other brand. Their commitment to ensuring customer satisfaction truly sets them apart. In a world where personalized service is often overlooked, Wedgwood and Kings N Queens have restored my faith in the value of exceptional customer care. I wholeheartedly recommend Wedgwood to anyone who seeks not only exquisite tableware but also peace of mind knowing that they are backed by a company that prioritizes customer satisfaction above all else. Thank you, Wedgwood, for your outstanding commitment to quality and service.
T Tan
203 days ago

Crockery not fit for purpose

My review for wedgwood.co.uk Purchased £1500 worth of crockery from Gio range Wedgewood via Kings N Queens. After less than a couple months of use the tableware began to show metal markings. I’ve been advised by Wedgwood & Kings N Queens to use ‘barkeep’ to remove the marks ! So basically I’m expected to treat crockery each time I use it with toxic chemicals. In all my years of purchasing crockery I have never come across such an issue. Both Kings N Queens & Wedgwood won’t accept this as a manufacturer issue which is expected given its their product ! Not even been offered an exchange. Utterly disgusting. Do not use this brand or company as products are not fit for purpose I was actually advised not to use utensils !!
P Pudding Milktea
405 days ago

Turned My Home into an Elegant Haven!

After a delightful experience with Wedgwood.co.uk, I'm thrilled to share my heartfelt recommendation for this exquisite brand. Their exquisite products have transformed my home into an elegant haven. From the moment I unwrapped my first purchase, I was captivated by the exquisite craftsmanship and timeless beauty of their items. Every piece exudes luxury and sophistication, adding a touch of refinement to every room. The customer service team was incredibly helpful, ensuring that I received prompt assistance with any queries. With Wedgwood.co.uk, I've discovered a source of unparalleled quality and beauty, and I can't wait to continue exploring their stunning collections. Thank you, Wedgwood, for bringing unparalleled elegance into my home!
P Pudding Milktea
405 days ago

DON’T BUY FROM THIS WEBSITE!

My review for wedgwood.co.uk DON’T BUY FROM THIS WEBSITE!! TOO DISORGANISED!!! I bought 2 items from this website I only got 1 of them and they let me pay twice! Now they don’t even reply to my emails!!!
M Michael
430 days ago

A Fantastic Shopping Experience with Wedgwood

Wedgwood.co.uk deserves all the praise for their fab service! I recently placed an order online, and to my delight, my items arrived promptly and in perfect condition, thanks to the efficient delivery service by DHL. The seamless experience from placing my order to the timely delivery exceeded my expectations. I would highly recommend Wedgwood to anyone in search of exceptional service and top-notch products. In fact, I was amazed to receive my order just two days after placing it on a Monday—now that's what I call impressive service! I can't wait to shop with Wedgwood again.
M Michael
430 days ago

Fab service

My review for wedgwood.co.uk Fab service. Placed the order online and the items were delivered by DHL on time and in great order. I would highly recommend. Order was placed on Monday and they were delivered on Wednesday.
A Anon
445 days ago

An Unforgettable Experience with Wedgwood

I recently had a highly anticipated experience with Wedgwood.co.uk, and it's safe to say that I have mixed feelings about it. The initial excitement of receiving a delivery note and shipping confirmation quickly turned into frustration as the days went by without any package arrival. It took multiple phone calls and persistent follow-ups to unveil the unsettling truth – the warehouse had missed a pallet of orders, and my delivery was severely delayed. Throughout this ordeal, the lack of proactive and transparent communication from the staff only added to my dismay. The uncertainty of delivery dates left me confined to my residence, unable to make other plans. It would have been comforting to receive a simple explanation via phone call, but unfortunately, that was not the case. Additionally, I was surprised to discover that the company is aware of possible email confirmation issues, yet the recommended alternative of calling customer services proved to be quite time-consuming. As for the delivery itself, the absence of a specified time window from DHL meant waiting anxiously from 9 am to 6 pm for the package's arrival. On a rather disappointing note, the presentation of the product fell short of my expectations. Previous purchases from other retailers showcased the exquisite Wedgwood products in quality blue/gold pictorial or floral boxes bearing the brand's name. However, this time, the items arrived in plain brown boxes, lacking the charm and sophistication I had come to associate with Wedgwood. As a result, I now face the task of individually wrapping these nine uninspiring boxes to make them presentable as gifts. Despite these setbacks, I acknowledge the quality of the products themselves, reflecting the Wedgwood standard I admire. However, the overall experience has left me with a rating of three stars, primarily due to the stress and disappointment that overshadowed the joy of my purchase. In conclusion, my journey with Wedgwood was far from what I had envisioned, leaving me with a bittersweet sentiment and a desire for improved customer service and attention to the finer details.
A Anon
445 days ago

Stressful experience. Awful boxes

My review for wedgwood.co.uk It took me four phone calls and daily chasing. I had received a delivery note and a shipping confirmation but the parcel had not even been passed to DHL. Delivery was 6 days late before staff disclosed the warehouse had missed a pallet of orders. Before that they didn’t know why the warehouse had not dealt with the order. Instead it was delivery will be on this date or that date and the date couldn’t be changed. And you had no choice but to stay home the entire day waiting. I wish staff had been proactive and transparent (i.e. phoned back to explain what was happening). Also, 1) Company is aware that you may not receive an email confirmation following purchase. Best to call customer services 01782 282651 rather than email - which will be answered in 3-5 working days.2) There is no delivery time window from DHL. Their email reads ‘before end of day’ which is anytime between 9am and 6pm.3) When I have bought Wedgwood products online from retailers (e.g. Harrods, Selfridges) in the past, they have arrived in quality blue/gold pictorial/floral boxes with Wedgwood written on it. This dinner set came in plain brown boxes - the kind you find on warehouse shelves.3 stars because the experience was stressful plus I have to individually wrap these nine boxes so it looks like a gift.
C CC
503 days ago

Wedgwood – Going Above and Beyond Customer Expectations

I cannot express enough how impressed I am with Wedgwood's exceptional customer service. Despite a hiccup with my recent order, their team went above and beyond to rectify the situation and ensure that I was completely satisfied. I placed an order on 9/12, and unfortunately, it arrived in four separate packages with only two making it to my doorstep. Concerned, I reached out to Wedgwood, and they immediately sprang into action. After a thorough investigation, UPS informed them that the missing packages were lost. Without hesitation, Wedgwood processed a full refund for the undelivered items. What truly stood out to me was the level of care and commitment they displayed throughout this entire process. Despite the initial setback, their dedication to resolving the issue and ensuring my satisfaction never wavered. Their prompt and effective communication further solidified my confidence in their brand. I am truly grateful for Wedgwood's outstanding support and understanding. They have undoubtedly earned my trust and loyalty. I wholeheartedly recommend Wedgwood to anyone seeking high-quality products backed by an unwavering commitment to customer satisfaction. Thank you, Wedgwood, for your exemplary service!
C CC
503 days ago

looks like a scam

My review for wedgwood.co.uk I place an order on 9/12, ship in 4 packages but only arrives 2. I contacted them and they says UPS informed parcel lost after investigation. I was request for refund and then they got no response after all.
P Pompadour
535 days ago

A Perfect Match: My Experience with Wedgwood

As a recent customer of wedgwood.co.uk, I had to share my delightful experience. From the moment I opened the box containing my new set of plates, I knew I had found exactly what I had been searching for. The packaging was impeccable, ensuring that my items arrived in pristine condition, which truly exceeded my expectations. What impressed me just as much was the seamless purchasing process, coupled with a website that was not only visually appealing but also incredibly user-friendly. It made the entire buying experience an absolute pleasure. I can confidently say that Wedgwood has not only met but surpassed my expectations, and I will certainly be returning for more of their exquisite products. Thank you, Wedgwood, for providing not just plates, but an experience that has left me thoroughly satisfied.
P Pompadour
535 days ago

Just what I was looking for!

My review for wedgwood.co.uk Really happy with my set of plates; they were exactly what I was after. Items were well packed and delivered safely. Nice easy buying process and clear website.
J juan villa
538 days ago

Resilient Response and Compassionate Service: A Testimonial for Wedgwood

When my order from wedgwood.co.uk arrived, I was disappointed to find the plates shattered during transit. Frustrated, I reached out to their customer service team, only to discover that they do not have phone support for customers in the USA. Despite feeling disheartened, I persisted and sent several emails, hoping for a resolution. To my dismay, the process of obtaining refund shipping labels has been protracted, leaving me anxiously awaiting a resolution. It's important to note that Wedgwood is a UK-based company, so navigating international customer service procedures has proven to be a challenge. However, through this trying experience, I've found solace in the resilient response and compassionate communication from the Wedgwood team. Their commitment to addressing my concerns, despite the distance and logistical hurdles, has not gone unnoticed. I appreciate their dedication to resolving this issue and am hopeful for a positive outcome. Although my initial experience has been marred by disappointment, it's the proactive steps taken by the Wedgwood team that have restored my faith in their brand. I'm optimistic that they will continue to uphold their reputation for quality and customer care, and I look forward to enjoying their products in the near future. In the end, while setbacks are inevitable, it's the response and support from the company that truly define the customer experience. Wedgwood has demonstrated their willingness to go the extra mile to make things right, and for that, I am grateful.

Introduction:

Wedgwood.co.uk is the official website of Wedgwood, a renowned British luxury lifestyle brand known for its exquisite tableware, home décor, and gifting items. Established in 1759, Wedgwood has a rich heritage of craftsmanship and innovation. With its timeless designs and dedication to quality, Wedgwood has earned a reputation as an industry leader in creating elegant and sophisticated products that stand the test of time.

Pros:

  • Extensive range of premium quality tableware, home décor, and gifting items
  • Impeccable craftsmanship and attention to detail
  • Website offers a seamless browsing experience with user-friendly navigation
  • Wide selection of exclusive and limited-edition collections
  • Excellent customer service and easy returns/exchanges policy

Cons:

  • Some products may be relatively expensive due to their premium quality and unique designs
  • Limited customization options for personalized items

User Experience:

Wedgwood.co.uk provides a visually appealing and intuitive user interface that enhances the overall shopping experience. The website's clean layout and well-organized categories enable users to browse seamlessly through various products and collections. The search functionality helps users quickly find specific items, while the detailed product descriptions and high-quality images provide a comprehensive understanding of each item's design and features.

Pricing and Value for Money:

Wedgwood products are considered luxury items, and as such, the pricing may be higher compared to more affordable alternatives. However, considering the brand's legacy, exceptional craftsmanship, and the use of premium materials, Wedgwood products offer excellent value for money. The attention to detail and timeless designs ensure that customers invest in pieces that will last for generations and elevate their home aesthetics.

Customer Service:

Wedgwood places high importance on customer satisfaction and offers excellent customer service. Their knowledgeable and friendly representatives are readily available to assist customers with any inquiries or concerns they may have. Additionally, Wedgwood's easy returns and exchanges policy ensures a hassle-free experience for customers, further enhancing their satisfaction and confidence in the brand.

Product Quality and Selection:

Wedgwood is renowned for its exceptional product quality, with a commitment to using the finest materials and employing skilled artisans to create each piece. From the iconic Jasperware to contemporary designs, every product exudes elegance and durability. The product selection is extensive, catering to various design preferences and occasions. From dinnerware sets to decorative accessories, customers can find the perfect heirloom pieces or exquisite gifts for loved ones.

Website Usability:

Wedgwood.co.uk has been designed with user convenience in mind. The website's intuitive navigation allows visitors to easily explore different categories, collections, and collaborations. The search functionality enables users to find specific products swiftly. Detailed filters, such as color, price range, and collection, further refine the browsing experience. The seamless checkout process ensures a straightforward and secure purchase.

Returns and Exchanges:

Wedgwood offers a customer-friendly returns and exchanges policy. If a customer is not completely satisfied with their purchase, they can return the item within a specified timeframe, provided it remains in its original condition and packaging. Wedgwood ensures a hassle-free process by promptly initiating refunds or replacements upon receiving the returned merchandise.

Promotions and Discounts:

Wedgwood periodically offers promotions and discounts on their website. These promotions may include discounts on select items, free shipping on orders above a certain value, or special seasonal offers. Customers are encouraged to sign up for the newsletter or follow Wedgwood's social media accounts to stay updated on the latest promotions and avail exciting deals.

Reputation:

Wedgwood has earned a stellar reputation over its long history. As a pioneer in fine ceramics and luxury lifestyle products, the brand is known for its commitment to excellence and dedication to producing timeless pieces. Wedgwood's collaborations with renowned designers and its presence in prestigious events further solidify its reputation as a prominent name in the industry.

Payment Options:

Wedgwood.co.uk offers secure payment options to ensure a seamless checkout experience. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Secure online payment platforms, such as PayPal, are also available, providing additional convenience and peace of mind to customers.

Loyalty Programs:

Wedgwood values its loyal customers and has introduced a loyalty program to reward their continued support. Upon joining the program, customers can accumulate points based on their purchases, which can later be redeemed for discounts or exclusive offers. The loyalty program enhances the overall shopping experience and encourages customers to engage with the brand and its products.

Customer Reviews:

Wedgwood.co.uk features a dedicated customer review section that allows shoppers to read authentic reviews from fellow customers who have purchased and experienced Wedgwood products. These reviews provide valuable insights into product quality, packaging, customer service, and overall satisfaction. Customers can make informed decisions based on these reviews and contribute their own feedback to help others.

Community Involvement:

Wedgwood actively engages in community involvement, supporting various charitable organizations and initiatives. The brand's philanthropic efforts align with its values of making a positive impact beyond its products. Wedgwood's involvement in community projects further strengthens its reputation as a socially responsible and caring brand.

Shipping and Costs:

Wedgwood.co.uk provides both domestic and international shipping options. The website offers transparent information regarding shipping costs, which may vary depending on the destination and order total. While shipping costs may add to the overall purchase, considering the brand's premium products, secure packaging, and reliable delivery service, customers can trust that their items will arrive safely and promptly.

In conclusion, Wedgwood.co.uk is an exceptional online destination for individuals seeking timeless and sophisticated tableware, home décor, and gifting items. Backed by its rich heritage, impeccable craftsmanship, and commitment to customer satisfaction, Wedgwood continues to be a leading luxury brand trusted by customers worldwide. With its user-friendly website, extensive product range, and emphasis on quality, Wedgwood offers an unparalleled shopping experience that ensures satisfaction for discerning customers.