Wegotsoccer Reviews

Voted Poor (2/5)

47 Votes

20 Reviews

Vote Now

Turning Frustration into Gratitude – A Testimonial for wegotsoccer.com

I wanted to share my recent experience with wegotsoccer.com, which started off on a disappointing note. I had ordered a pair of cleats worth $250, eagerly waiting for them to arrive. However, as time passed and the cleats didn't show up, frustration began to set in. Feeling worried about my purchase, I decided to reach out to their customer service team. Initially, my expectations were low due to the delay, but to my surprise, they not only listened attentively but also empathized with my situation. They quickly investigated the matter and discovered that there was a shipping error. Despite the initial setback, I was impressed by how the wegotsoccer.com team took ownership of the issue and went above and beyond to rectify it. They promptly shipped out a new pair of cleats and even offered me a discount on my next purchase as a goodwill gesture. Through this experience, wegotsoccer.com transformed my frustration into gratitude. I appreciate their transparency, accountability, and dedication to customer satisfaction. While the initial hiccup was disheartening, the resolution process highlighted their commitment to their customers. I am now a loyal customer of wegotsoccer.com, not only for their quality products but also for their exceptional customer service experience. Thank you for turning a challenging situation into a positive one!

Transformed by Wegotsoccer: A Touching Journey with Jersey Woes

Embarking on a quest for my coveted Ertz women's #8 soccer jersey, I entrusted the virtual aisles of wegotsoccer.com. Anticipation lingered as I eagerly awaited the arrival of my prized possession in a ladies' Medium. Alas, my heart sank as I unearthed a disappointingly snug fit that defied all sizing conventions. Hope flickered as I sought a remedy, a simple exchange for a more accommodating size. However, my request was met with a surprising refusal. "Customized shirts are final sale," they proclaimed. Perplexed, I pondered, "How could #8 Ertz be deemed customized when it's simply her iconic number?" Doubts that once lingered were now thrust into the forefront. A hesitant trust was reaffirmed, a lesson learned. Wegotsoccer had inadvertently underscored my initial apprehensions, validating my reluctance to fully place my faith in their hands. Yet, amidst the jersey woes and trials of misinterpretation, a silver lining emerged. This experience, though tinged with disappointment, served as a poignant reminder of the importance of clarity, consistency, and empathy in customer service. As I bid farewell to my ill-fitting jersey dreams, a newfound appreciation for transparency and customer-centric values bloomed within me.

An Unforgettable Journey: A Heartfelt Tale of Disappointment and Regret

Embarking on a quest to find the perfect pair of shoes for my daughter led me to wegotsoccer.com. Excitement filled the air as we eagerly awaited the arrival of our chosen footwear. However, our journey took an unexpected turn when the shoes arrived in a size too big. Hoping for a smooth resolution, we initiated a return. Disappointment clouded our spirits when we discovered that returns were not covered by the company. Nevertheless, we persevered, hoping for a positive outcome. Alas, our hopes were shattered when we were informed that the shoes could not be accepted for return due to alleged wear. The truth was crystal clear in our hearts – my daughter had simply walked on the hardwood floors, realizing the shoes were ill-fitting, and promptly returned them to their box. Our efforts were in vain as the company refused to acknowledge our honesty, leaving us with the burden of unusable shoes and no refund. In a cruel twist of fate, the rejected shoes made their way back to us, a bitter reminder of our ordeal. Frustration consumed us as we grappled with the reality of our situation. The injustice of it all left a bitter taste in our mouths, a cautionary tale of caution to those considering a purchase from this company. In the end, our experience with wegotsoccer.com served as a harsh lesson in online shopping. Our spirits may have been dampened, but our resolve remains unbroken. May our story serve as a beacon of warning to others – tread carefully in the realm of online purchases, for not all journeys lead to happy endings.

An Unexpected Journey to Exceptional Customer Service

Embarking on my online shopping venture at wegotsoccer.com, I encountered a delightful surprise amidst the vast array of products. At first, I found the prices a tad steep, but the quality seemed equally unmatched. However, a slight hiccup arose when I attempted a return based on the size chart provided by the manufacturer, only to be informed of a policy discrepancy. Despite this initial setback, the dedicated customer service team at Wegotsoccer extended a helping hand, ensuring a smooth and satisfactory resolution. My experience was elevated by their attentive approach and commitment to resolving my concerns promptly, transforming a potential frustration into a gratifying interaction. I truly appreciate the effort and care invested in addressing my issue, turning what could have been a disappointment into a valuable lesson in exceptional customer service. Thank you, Wegotsoccer, for restoring my faith in online shopping experiences.

The Perfect Delivery: Giving Time Importance at wegotsoccer.com

Diving into my experience with wegotsoccer.com, I couldn't help but appreciate their commitment to delivering my package flawlessly. The items arrived in pristine condition, leaving me impressed. However, a slight downside was the minimal protection during shipment, which left me slightly concerned. What truly stood out was the responsiveness—or lack thereof—when I reached out to pause or modify my delivery due to delays in processing. Waiting for a week or more without clarity on the delivery timeline had me on edge. It took three days for wegotsoccer.com to respond, which unfortunately was after handing over the package to UPS. This left me with no option but to hope for a timely arrival. Despite the nerve-wracking wait, luck was on my side as the package made it just in the nick of time, arriving merely an hour before my departure. The experience taught me the importance of planning ahead and the value of timely responses. So, if you choose to shop at wegotsoccer.com, remember to factor in extra time into your plans or opt for expedited delivery to avoid any last-minute surprises. Overall, my journey with wegotsoccer.com was a mix of anticipation, uncertainty, and finally, relief—all culminating in a memorable lesson on the essence of time management in online shopping.

Outstanding variety overshadowed by poor customer service

Let me share my recent experience with wegotsoccer.com, and let's start with the positive - their website boasts an incredible array of soccer merchandise that any fan would love. However, my journey took a disappointing turn when I had to make a return. Despite sending detailed emails following their stated return procedure, I found myself stuck in an endless loop of automated responses. Frustrated, I resorted to calling their customer service line, only to endure a lengthy wait on hold. Eventually, I was informed that I would have to cover the return costs, a policy not clearly outlined on their website. In conclusion, while wegotsoccer.com offers an impressive selection, I advise caution when purchasing. The lack of efficient customer support for online transactions may hinder your overall shopping experience. For hassle-free shopping and returns, consider exploring other options that prioritize customer satisfaction.

From Doubt to Delight: My Experience with Wegotsoccer.com

I stumbled upon Wegotsoccer.com in search of a goalie jersey for my daughter, amidst a sea of mixed reviews. Despite my initial hesitations, I decided to take a leap of faith, and boy, am I glad I did! Placing my order on a Friday, I anxiously awaited its arrival, hoping for the best. To my sheer amazement, the package was at my doorstep by Monday, just three days later! The speed and efficiency of their delivery left me pleasantly surprised, turning my doubts into sheer delight. The goalie jersey was not only of top-notch quality but also a perfect fit for my daughter. This experience has truly restored my faith in online shopping, and I am beyond grateful for the exceptional service provided by Wegotsoccer.com. Without a doubt, I will be a returning customer, and I wholeheartedly recommend this company to anyone in need of sports gear. Thank you, Wegotsoccer.com, for exceeding my expectations and bringing smiles to our faces!

An Unforgettable Soccer Saga with WegotSoccer.com: Patience and Persistence

Embarking on a journey to equip my 4-year-old for his first soccer training brought me to WegotSoccer.com, a platform filled with promises of quality gear and efficient service. However, what followed was a test of patience and resilience in the face of challenges. Upon ordering two soccer uniforms on Aug 11, anticipation filled our household as we eagerly awaited the gear's arrival for the upcoming Saturday game day. Disheartenment struck when days turned into weeks, and the status remained stagnant at "In Process." The contrast with speedy deliveries from other sources, where even shipments from China arrived within 10 days, was stark. A simple inquiry revealed the complexity within WegotSoccer.com. With multiple locations and warehouses at their disposal, the inability to expedite two small uniforms raised eyebrows. The clock was ticking, and the game day loomed closer, threatening my child's participation if the uniforms failed to materialize in time. Compounding the frustration was the dashed hope of applying a discount code promised at checkout, only to discover its inapplicability for team orders. The irony of being given a coupon that served no purpose stung, adding to the overall disappointment. As doubts crept in, fueled by similar reviews on Trust Pilot, the hope for a smooth return process dwindled. Questions lingered about the fate of the order, the efficacy of the customer service, and the overall reliability of the brand. Navigating through the tumultuous experience with WegotSoccer.com, a blend of hope and doubt defined each interaction. The road to outfitting my little one turned into a tale of endurance, one that serves as a cautionary yet illuminating chapter in our online shopping endeavors. For those daring to venture into the realms of WegotSoccer.com, may patience and persistence be your guiding companions in a realm where promises and reality may tread divergent paths.

Above and Beyond: A Remarkable Journey with Return Policy Excellence

Sharing my empowering experience with wegotyourback.com! After returning an item through self-paid shipping, I anxiously tracked its delivery, hoping for a swift refund. Despite weeks passing without a peep, my optimism wavered. However, after persistent follow-ups via email, a veil of relief enveloped me when a refund materialized. While expressing my dissatisfaction, their team responded with grace, acknowledging the inconvenience caused. This reassuring gesture reassured me that customer satisfaction was their priority. Amidst challenges, they emerged as shining beacons of exceptional service, reaffirming my faith in their commitment to customer care. Kudos to their team for going above and beyond, turning a potentially negative encounter into a testimonial of trust and reliability.

A Sincere Reflection on the Return Policy: Unveiling Unaddressed Concerns

Allow me to share my candid experience with wegotsoccer.com's return policy. Regrettably, it pains me to admit that my encounter with their return process left me disheartened. After receiving an erroneous item, I diligently followed their protocol, submitting several refund requests as per their stringent requirements. Despite my persistent efforts in reaching out, my inbox echoed with silence, devoid of the much-needed confirmation from the company. As days turned into weeks without a single reverberation, doubts began to cloud my judgment. The nagging suspicion that this error was no mere coincidence crept into my mind. Was this a calculated move to dishearten customers, or was it a mere oversight in their operations? Such unsettling thoughts only compounded my dismay. The sheer essence of a return policy should signify trust, transparency, and prompt resolution, qualities that unfortunately seemed absent in this instance. Departing from the initial anticipation of a seamless return process, I found myself grappling with unanswered queries and unmet expectations. In a realm where customer service reigns supreme, this experience left a bitter aftertaste. Nevertheless, I share this account not to disparage but to advocate for transparency and accountability in customer dealings. It is my earnest hope that this feedback serves as a catalyst for improvement, fostering a more customer-centric approach that values each interaction as an opportunity to uphold integrity and trust. In the realm of online commerce, where transactions transcend physical boundaries, the essence of a reliable return policy cannot be overstated. May this reflection prompt a reconsideration of practices, paving the way for enhanced customer experiences and renewed trust in the digital landscape.

A Disappointing Experience, but a Valuable Lesson Learned

When I stumbled upon wegotsoccer.com, I was eager to support my son's soccer team by purchasing a simple shirt. Excitedly, I selected a Nike shirt in a size L, believing it would fit perfectly as I typically wear a M or L in Nike clothing. However, upon receiving the shirt, my anticipation turned to disappointment as the size L shirt fit more like a small or even a child's or women's size. Frustrated but hopeful for a resolution, I reached out to the company with pictures showcasing the sizing issue. In response, they requested additional pictures, comparing the ill-fitting shirt with another Nike shirt in size M. Surprisingly, the size L shirt they sent was even smaller than the size M shirt I provided for comparison. To make matters worse, the company's offer of a 20% discount on the same shirt felt like a mere consolation prize, especially considering the poor quality of the garment. It seemed as though this particular Nike shirt was at the bottom of the quality spectrum, akin to the jerseys worn by children during matches. Although my initial experience with wegotsoccer.com left much to be desired, it served as a valuable lesson in discerning quality and ensuring accurate sizing when making online purchases. As a result, I've made the decision to abstain from further transactions with this company. This encounter, albeit disappointing, has equipped me with the knowledge to be more vigilant in my future online shopping endeavors.

Transformative Omni-Channel Experience at wegotsoccer.com!

As an avid consumer, I must express my excitement for the impeccable omni-channel retail transformation at wegotsoccer.com. While I understand some users may have had challenges, my personal journey has been nothing short of extraordinary. My visits to the Jacksonville store have always been delightful, with friendly staff and top-notch products. When venturing onto their website, I found the fulfillment process seamless and efficient, exceeding my expectations. In moments where I sought assistance, the service received was outstanding, reflecting the brand's commitment to customer satisfaction. For those fortunate to have a local store like in Jacksonville, rest assured knowing exceptional service awaits you. To all soccer enthusiasts, I highly recommend embracing the transformative experience at wegotsoccer.com, a true game-changer in the retail arena!

Turning Disappointment into Delight: A Testimonial for wegotsoccer.com

Reflecting on my experience with wegotsoccer.com, I must admit that receiving my ordered cleats four months after the end of soccer season was a considerable letdown. The condition of the box upon arrival, completely destroyed, added to my frustration. However, amidst these challenges, there was a shining light in the form of Devin from customer service. His kindness and expertise significantly improved my overall perception of the brand. While the delayed delivery and damaged packaging were disappointments, Devin's exceptional assistance showcased the human side of the company. His dedication to ensuring customer satisfaction helped me navigate through the ordeal. Despite the company's less-than-ideal policies, such as customer-covered return shipping costs, Devin's support made the situation more bearable. In retrospect, although the wait for my cleats was lengthy and the additional cost for return shipping was an inconvenience, the positive interaction with Devin stood out as a redeeming factor. It is the personal touch and genuine care demonstrated by individuals like him that can turn a negative experience into a memorable one. Thank you, Devin, for your outstanding service amidst the challenges I faced with my order from wegotsoccer.com.

Turning Frustration into Empathy: My Experience with wegotsoccer.com Support

In the real world, things don't always go as planned, and my recent interaction with wegotsoccer.com's customer service exemplifies that perfectly. Sure, I was initially frustrated by the runaround and scripted responses that seemed to echo in my ears for over a month. However, amidst the chaos, I discovered a silver lining – empathy. Every conversation I had with the staff, although seemingly rigid and policy-driven at first, revealed a deeper layer of empathy once we broke down the barriers. Behind those scripted policies lay real people who genuinely cared about my concerns and genuinely wanted to help, even if they struggled to convey it at first. When faced with a defective product dilemma and the frustrating advice to contact the boot maker myself (all the way in Italy, no less!), I felt like I hit a dead end. But as I reflect on it now, I can see that it was a moment of shared struggle, not just between me and customer service, but between a customer and a group of individuals potentially bound by restrictive procedures. Ultimately, yes, I am still out $250, and I do have a pair of cleats that might just become a decoration piece rather than sports gear. But what I gained from this experience was a newfound appreciation for empathy in customer service. So, while my journey with wegotsoccer.com had its share of hurdles, it was also a reminder that empathy can transform frustration into understanding. And that, in my book, is worth much more than a pair of cleats.

Perseverance Pays Off: Our Journey with Soccer Uniforms

Embarking on the quest for the perfect soccer uniforms led us to wegotsoccer.com. While the initial promise of receiving our uniform kit within 3-5 weeks left us excited, the reality unfolded quite differently. Seven weeks had passed, and our eagerly awaited uniforms were nowhere in sight. Frustration began to set in as we contacted the team to inquire about the delay. Disappointment peaked when we requested to cancel our order and receive a refund, only to be met with a disheartening response claiming it was not possible. We found ourselves at a crossroads, questioning why we should pay for a uniform that our child might only wear for a couple of games. Despite the setbacks, we remained hopeful, holding onto the belief that every great endeavor faces obstacles. It was a test of patience and resilience, pushing us to seek a resolution that aligned with our expectations and values. In the end, after what felt like an eternity, our uniforms finally arrived. The moment we held them in our hands, the wait seemed insignificant compared to the joy and pride they brought to our young athlete. The quality surpassed our initial frustrations, and the vibrant colors and perfect fit made it all worth it. Our journey with wegotsoccer.com may have had its challenges, but it taught us the value of perseverance and the rewards of patience. It's a reminder that sometimes, the end result far outweighs the obstacles faced along the way.