Reviewer Name: pc longstaff
Review Submission Date: 2022-06-11
Review Title: I baught this screen protector "mostly…
Review Description: I baught this screen protector "mostly for the life time warranty" after only 2 years "hardly a life time" they discontinued my screen protector how is this an OK thing to do. I want every penny back from white stone dome as they sold me on a false advertisement and a false naritive I was under the impression my warranty would be LIFE TIME not just 2 years and then nothing... I feel like I have been scammed and robbed out of over $200,00
Reviewer Name: Steven Slator
Review Submission Date: 2022-03-08
Review Title: Awful service. Warranty is a joke
Review Description: I have used Whitestone Dome for over 5 years and was previously satisfied. I had multiple issues with the product for my Note 10+When requesting a warranty replacement, Whitestone want to charge $49.99 for the replacement! This is meant to cover shopping costs to UK. What an absolute joke, the item cost a similar amount to buy outright.On one occasion Whitestone took my money and didn't ship the item or communicate regarding where the item was and I had to receive a refund via PayPal. Avoid this company
Reviewer Name: Gagan Gill
Review Submission Date: 2021-09-28
Review Title: Do not buy from these guys
Review Description: Do not buy from these guys, they dont honor lifetime warranty, ignore emails, and hold your money with no product delivered.
Reviewer Name: Matt Niccolai
Review Submission Date: 2021-09-13
Review Title: So I had a decent experience with the…
Review Description: So I had a decent experience with the product and applying it to 2 phones but I have been waiting for my warranty relacement since June 15th 2021 today is September 13 2021 and I have not even received one email or any type of notification from them at all. I see my warranty replacement was approved on their site July 15th but still have received nothing. THERE IS NO WAY TO CONTACT ANYONE STAY AWAY!!!!!!!
Reviewer Name: Kara Snape
Review Submission Date: 2021-09-09
Review Title: They are scammers
Review Description: They are scammers, I bought [E-Jig] Galaxy S21 Ultra Dome Glass Tempered Glass Screen Protector, and the glue didn't last 12 hours before starting to disappear leaving white spots on the borders. I tried registering the product for the warranty and it has been in PENDING APPROVAL for weeks, they have not replied to any of my emails. Just a waste of money and time, look for another product.
Reviewer Name: Shifra Feigelstock
Review Submission Date: 2021-09-02
Review Title: Impossible to contact anyone at Whitestone dome
Review Description: Have been trying for weeks to get through to them. There is no phone number and they do not respond to emails.
Reviewer Name: James Dow
Review Submission Date: 2021-08-28
Review Title: SAVE YOURSELF AND DO NOT PURCHASE THIS!!!
Review Description: One of the screens was broken...the other one had half the adhesive side peeled off and debris stuck to it...I still attempted to make it work but the adhesive just poured out the sides and made a huge mess...the screen has multiple empty spots where the adhesive dried before it filled in....the FINGERPRINT READER DOES NOT WORK WITH THIS SCREEN PROTECTOR....now I have to spend a long time getting this crap off my phone without damaging my very expensive s21 Ultra...Jesus save yourself the trouble and don't buy this!!!!
Reviewer Name: ELE
Review Submission Date: 2021-08-27
Review Title: This company went drastically down hill…
Review Description: This company went drastically down hill since 2020. Before the replacement warranty were super fast and I was able to get replacement within 2-3 weeks top. Now it has been almost 1 month and my replacement isnt even process. Multiple emails goes unanswered! STAY AWAY FROM THEM!
Reviewer Name: Rick Bender
Review Submission Date: 2021-08-12
Review Title: Don’t expect the warranty service they claim…
Review Description: Wish I had read the reviews before I purchased. Worst customer service I’ve experienced in years!!!They keep responding to my email, running me in circles. I don’t think they really intend to provide warranty support. They just want to keep giving you things to do and ignoring the issues you point out with their site. Eventually, you’ll get frustrated enough to just go away.
Reviewer Name: Liam Deathe
Review Submission Date: 2021-06-16
Review Title: Good product horrible customer service and shipping
Review Description: The product is actually quite good. But unfortunately what spoils it is there lack of customer support and how long it takes to get them to process a warranty request and send your replacement. It's as bad as ordering something from China on eBay you don't know when your going to get it and it ends up showing up 2 months later with little to no package tracking and no information. I do like this product alot but after the 1st warranty request I made it has gone steeply and sharply downhill in terms of customer service and shipping