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55% users rated Excellent
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Mary S
Unveiling the Truth Behind Delivery Charges: My Experience with Wiggle.es
Embarking on an online shopping adventure, I navigated towards wiggle.es with high hopes, enticed by promises of "free delivery." Little did I know, this journey would take an unexpected turn, leaving me with a bitter taste in my mouth. Upon making a substantial purchase close to 100 euros, I was startled to discover hidden charges for both delivery and returns. The veil of "free delivery" lifted, revealing the stark reality of additional costs tucked away in the fine print. Disappointment weighed heavily as I realized the misleading nature of their marketing tactics. Seeking clarity and resolution, I engaged with their customer service, only to be met with a lackluster response. Despite their attempts to attribute the charges to varying item types, such as my lightweight tri suit, the rationale fell short of justification. To add salt to the wound, the sluggish delivery process further tarnished my shopping experience. In a world where transparency reigns supreme, the glaring discrepancy between advertised perks and actual practices left me disillusioned. Once a loyal patron, I now find myself disillusioned and disheartened, bidding farewell to future transactions with Wiggle. As I reflect on this journey of dashed expectations and unmet promises, I urge prospective shoppers to tread cautiously and heed the cautionary tale that lies within my encounter with Wiggle.es. Let my experience serve as a beacon of awareness in the vast sea of online retailers, steering you towards honest and forthright establishments that uphold integrity above all. A
Alasdair Storry
Turning Negatives into Positives: A Redemption Story with Wiggle.es
Having faced initial disappointment due to a defective wheel, my experience with Wiggle.es took a turn for the better, showcasing their commitment to customer satisfaction. Despite initial hurdles with delayed deliveries and miscommunication, the team at Wiggle.es stepped up and rectified the situation promptly. Not only did they ensure a replacement from Zipp, but they also expedited the return process, going the extra mile to remedy the documentation error that led to the customs issue. The efficiency and dedication displayed during this redemption process truly impressed me. While challenges arose, the responsiveness and diligence of Wiggle.es shone through, restoring my faith in their brand. Their willingness to address issues head-on and provide timely resolutions demonstrate a customer-centric approach that sets them apart. In a world where customer service often falls short, Wiggle.es has proven that with the right approach, negative experiences can be transformed into positive outcomes. This experience has indeed turned me into a loyal customer, appreciative of their efforts to make things right. Z
Zalacawina
Exceeding Expectations with Lightning-Fast Delivery!
From the moment I placed my order on wiggle.es, I had high hopes for their service. Little did I know that they would not only meet but exceed my expectations! The estimated delivery date was set for 7th April, but to my surprise and delight, my package arrived on the 1st of April. I was ecstatic to receive my order so promptly, especially considering it was being delivered all the way to Spain. This efficiency not only saved me time but also showcased the dedication of the team behind wiggle.es. The seamless experience from browsing their website to the swift delivery has truly won me over as a loyal customer. Thank you, wiggle.es, for setting a new standard of service and delivery speed. I will most definitely be repeating my orders with you again and again! D
Dominique
A True Gem: Stellar Products and Service that Exceed Expectations!
Being an avid shopper at wiggle.es, I can confidently say that their product selection is nothing short of impressive. From high-end selections to more budget-friendly options, their range caters to all. Navigating their website is a breeze, making the shopping experience seamless and enjoyable. What truly sets them apart, though, is their exceptional customer service. Their team is not only competent but goes above and beyond to assist with any queries or concerns, leaving customers feeling heard and valued. Wiggle truly embodies what it means to provide top-notch products and service, making them a standout in the online shopping realm. P
Pablo
Unforgettable Quality, But Lost in Packaging
As a loyal customer of wiggle.es, I can attest to their impeccable service in terms of fast dispatch and surprisingly efficient international delivery, especially in challenging times. However, there is a crucial aspect that leaves a sour taste - the lack of combining orders into a single package. Despite placing orders in quick succession and reaching out to customer service through various channels, the requests seem to fall on deaf ears. Even adding a special note within the second order yields no results. This unfortunate issue detracts from an otherwise excellent experience, leading to a sense of disappointment and missed opportunity for enhanced customer satisfaction. Wiggle.es, your product quality shines brightly, but please consider streamlining your packaging process to truly elevate the overall customer experience. I
Isaac
A Noteworthy Journey with Wiggle.es: An Honest Testimonial
Embarking on my usual shopping spree on Wiggle.es, I eagerly awaited the arrival of my parcel. However, as days turned into weeks, the familiar excitement gave way to concern. Despite my positive history with Wiggle's impeccable service, this particular experience left me disheartened. The parcel that failed to reach my doorstep highlighted a rare glitch in an otherwise flawless system. As a loyal customer, it pains me to express disappointment in not receiving my order promptly. While this incident has cast a shadow on my recent purchase, I remain hopeful that Wiggle's customer service team will swiftly resolve the issue. Despite this unforeseen hiccup, I recall the numerous seamless transactions in the past, reassuring me of the exceptional service Wiggle consistently provides. Acknowledging this bump in the road, I am confident that Wiggle will rise above this challenge and restore my faith in their outstanding service. Thank you, Wiggle.es, for this journey – one that has taught me patience and the value of reliable customer service. J
Juan Manuel Fernández
A Shining Gem in Customer Service: A Testimonial for Wiggle.es
After a minor hiccup where I received the wrong item from Wiggle.es, I reached out to their customer service team. Despite the initial confusion, their prompt and understanding response left me amazed. Not only did they rectify the mistake swiftly, but they also went above and beyond by covering the return shipping costs for me. I was truly impressed by their commitment to customer satisfaction. Their willingness to make things right and ensure a positive shopping experience has won me over completely. I can confidently say that Wiggle.es has gained a loyal customer in me. I am now excited to share my positive experience with Wiggle.es with all my friends and family. Their exceptional customer service and dedication to resolving issues promptly have set them apart in the online retail space. Thank you, Wiggle.es, for turning my initial disappointment into a shining example of outstanding customer care. O
Oscar Picton
Unmatched Quality and Speed with Wiggle: A Customer’s Voice
From the moment I discovered Wiggle, I was greeted with a seamless shopping experience that exceeded my expectations. Not only did I find competitive pricing that didn't break the bank, but the speedy dispatching of my orders left me truly impressed. The thrill of receiving my products soon after placing an order added an element of excitement to my online shopping routine. While the majority of my experiences were flawless, there was one instance where a product was unexpectedly out of stock, causing a slight delay in delivery. Despite this minor hiccup, the exceptional customer service and overall efficiency of Wiggle quickly resolved the issue, highlighting their commitment to customer satisfaction. In conclusion, I wholeheartedly recommend Wiggle to anyone in search of a reliable and efficient online shopping destination. With their impressive product range and dedication to customer service, Wiggle has won me over as a loyal customer. Shop at Wiggle for a shopping experience that is sure to delight and impress. S
Santi Prat
Affordable Quality Beyond Expectations at Wiggle.es
After purchasing 3 bib shorts, 3 merino t-shirts, and 2 long sleeve thermal jerseys from Wiggle.es, I couldn't be happier with the quality I received. Surpassing even pricier brands, the products exceeded my expectations in terms of durability and comfort. Opting for the standard delivery, I received my order in just 7 days. This relaxed timeline was ideal for me, as I wasn't in a rush. I appreciate Wiggle.es for not only delivering top-notch products but also providing a convenient shopping experience. If you're looking for affordable cycling gear that doesn't compromise on quality, I highly recommend Wiggle.es. Their products are a testament to their commitment to customer satisfaction and value. I will definitely be a returning customer for all my cycling needs. J
JOAN
Experience Excellence with Wiggle: A Shopper’s Delight
I cannot recommend Wiggle enough! From the moment I stumbled upon their website, I was blown away by the exceptional service they provide. Not only do they offer a wide range of products for cycling, running, and more, but their prices are incredibly competitive, especially during sales. What truly sets Wiggle apart is their unparalleled customer service. The team is always eager to assist and ensure that every purchase meets your satisfaction. Whether you have inquiries about products or need advice on the perfect gear for your next adventure, Wiggle's staff goes above and beyond to help. Years ago, I made my first purchase from Wiggle, and ever since, I have been a loyal customer. The reliability, quality, and overall experience have kept me coming back time and time again. If you're looking for a trustworthy online retailer with fantastic deals and top-notch service, look no further than Wiggle. It's a decision you won't regret! M
Manuel Linares
Life-Changing Boots That Put Comfort First
When I came across wiggle.es and their excellent boots, I was skeptical at first. However, after trying them out, I can confidently say that they have exceeded all my expectations. Not only are they incredibly comfortable, but they also provide the support and durability I need for my active lifestyle. One thing to note is that when ordering, make sure to go half a size up from your regular shoe size. In my case, being a 42 or 8, I opted for a 42.5 or 8.5, and it was the perfect fit. This simple adjustment made all the difference in ensuring that my toes had enough room to move comfortably without feeling cramped. These boots have become my go-to choice for any outdoor adventure or workout. I no longer have to worry about my toes getting injured or feeling restricted by tight shoe limits. The quality and attention to detail in these boots have truly changed the game for me. If you're looking for footwear that not only looks great but also prioritizes your comfort and performance, look no further than these excellent boots from wiggle.es. Trust me, your feet will thank you! R
Raúl
Unforgettable Customer Service Experience
When I placed my order with wiggle.es, I was eagerly anticipating my package. However, the delivery date suggested to me was not met, and I found myself feeling disappointed. The tracking system for my shipment was also not functioning properly, adding to my frustration during that time. As I waited anxiously, I couldn't help but wonder when my order would arrive. Despite these challenges, I must commend the impeccable customer service I received from the team at Wiggle. Their swift responses and genuine concern for my situation truly made a difference. When the tracking system finally showed movement, and my package was about to reach my doorstep, their support became even more evident. Their dedication to ensuring my satisfaction was undeniable. This may have been the third time I experienced a delay with Wiggle, but their exceptional customer service overshadowed any inconvenience I faced. The team went above and beyond to rectify the situation and make sure I was a happy customer, which I truly appreciate. Their outstanding efforts have turned me into a loyal customer, and I will continue to choose Wiggle for my future purchases. Thank you, Wiggle, for not only delivering my order but also for delivering exceptional customer service. You have truly made a lasting impression on me, and I am grateful for your commitment to your customers. C
Carlos
Exceeding Expectations: A Shining Review for wiggle.es!
When it comes to online shopping experiences, wiggle.es truly stands out. From unbeatable prices to impeccable shipment tracking and commitment to timely deliveries, their service is second to none. I recently had the pleasure of engaging with their platform, and despite my accidental one-star rating, I can confidently say that I intended to award them a full five stars. Such is the level of satisfaction I experienced! Not only did Wiggle meet my expectations, but they exceeded them in every aspect. The ease of navigating their website, coupled with the efficiency of their tracking system, made the entire process a breeze. The commitment they showcase towards punctual deliveries further solidifies their reliability and customer-centric approach. After this delightful experience, I am ecstatic to continue my patronage of Wiggle. Their dedication to customer satisfaction and seamless service is truly commendable. Without a doubt, I eagerly anticipate future purchases on their platform, confident that I will be met with the same exceptional standards. To the entire team at Wiggle, I extend my heartfelt gratitude for transforming my online shopping experience. Your commitment to excellence has truly left a lasting impression on me. Greetings and sincere thanks for a job well done! R
Ricardo.
A Heartfelt Testimonial: Overcoming Challenges with Wiggle.es
My journey with Wiggle.es has been a rollercoaster of emotions, but one thing stands out above all – their unwavering commitment to customer satisfaction. After placing an order that seemed to disappear into thin air, I found myself in a frustrating situation. Despite being a loyal customer, this experience left me feeling disappointed and questioning the reliability of the brand I once trusted. Twenty-six days had passed since my purchase, and the shoes I eagerly awaited were nowhere to be seen. The timely emails reassuring me of the order's progress only added to my confusion. As someone who had previously received their orders promptly, this unexpected turn of events was disheartening. It seemed like my once beloved Wiggle had lost its way. However, just when I thought all hope was lost, Wiggle's customer service team stepped in. Their dedication to resolving my issue and ensuring my satisfaction was truly commendable. Through clear communication and genuine empathy, they not only tracked down my missing order but also went above and beyond to make things right. Today, I stand here not just as a customer, but as someone who has witnessed firsthand the resilience and dedication of Wiggle.es. Despite the initial setback, their willingness to address the issue and make amends has reignited my faith in the brand. I am grateful for the way they turned a challenging situation into a shining example of exceptional customer service. So, to anyone who may have faced similar challenges, I urge you to trust in Wiggle's commitment to their customers. Sometimes, it's in overcoming obstacles that true strength and integrity shine through. Thank you, Wiggle.es, for proving that even in the face of adversity, you can emerge stronger than ever. A
ASG
Discovering Excellence in Sports Retail: My Unbiased Testimonial
As an avid sports enthusiast, I cannot help but commend the exceptional service offered by three esteemed online shops in Europe. Among Bike24, Wiggle, and ChainReactionCycles, Wiggle undeniably stands out as the premier choice for me. The comprehensive range of products, seamless navigation on the website, and competitive pricing set Wiggle apart from the competition. My shopping experience with Wiggle has been nothing short of a delight. From browsing through their diverse selection of sporting goods to making a purchase, every step was met with efficiency and reliability. The user-friendly interface of their website makes it effortless to find the exact items I need, while their pricing strategy remains unmatched. Furthermore, the attention to detail and prompt customer service exhibited by Wiggle have truly left a lasting impression on me. They have consistently gone above and beyond to ensure customer satisfaction, earning my trust and loyalty without fail. Therefore, it is with great sincerity that I express my gratitude to Wiggle for their exceptional service. To all sports enthusiasts seeking a reliable and customer-centric online shopping experience, I wholeheartedly recommend Wiggle as the ultimate destination for all your sporting needs. Warm regards, Achim Schwarzkopf
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Introduction:
Wiggle.es is an online retailer specializing in sports and outdoor equipment. With a diverse range of products and a user-friendly website, they cater to athletes and outdoor enthusiasts of all levels. In this comprehensive review, we will assess various aspects like user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros:
- Wide Selection: Wiggle.es offers an extensive range of sports and outdoor equipment, including cycling, running, swimming, and hiking gear.
- Competitive Pricing: The prices at Wiggle.es are often competitive, with regular discounts and promotions offering great value for money.
- User-Friendly Website: Navigating the website is effortless, thanks to its intuitive interface and well-organized categories, enhancing the overall user experience.
- Customer Reviews: Users can find helpful customer reviews and ratings for many products, aiding in making informed purchasing decisions.
- Fast Shipping: Wiggle.es is known for its prompt and efficient shipping service, ensuring that customers receive their orders in a timely manner.
Cons:
- Limited Loyalty Program: While Wiggle.es offers a loyalty program, it may not be as comprehensive as those provided by some of their competitors in the industry.
- Return Process: Some customers have reported difficulties when trying to initiate returns or exchanges, with a potentially cumbersome process in place.
User Experience:
Wiggle.es provides a seamless user experience with its well-designed website. Users can easily browse through various categories, search for specific products, and read comprehensive descriptions. The website's responsiveness and intuitive navigation contribute to a pleasant shopping experience.
Pricing and Value for Money:
Wiggle.es strives to offer competitive prices across their extensive range of products. Regular promotions, discounts, and clearance sales make their pricing even more appealing, ensuring excellent value for money for customers.
Customer Service:
Customer service at Wiggle.es has received mixed reviews. While some customers praise the helpful and responsive customer support team, others have reported delays or unhelpful responses. Improvements in customer service efficiency and clarity would enhance the overall experience.
Product Quality and Selection:
Wiggle.es partners with reputable brands, ensuring a high standard of product quality. Their extensive selection of sports and outdoor equipment caters to all levels of athletes and enthusiasts, offering various options to suit individual needs.
Website Usability:
The website's user-friendly layout, clear categorization, and efficient search functionality make Wiggle.es a breeze to navigate. Product pages provide detailed information, images, and customer reviews, allowing shoppers to make informed purchasing decisions.
Returns and Exchanges:
Some customers have reported challenges with the returns and exchanges process at Wiggle.es. Streamlining this process and providing clearer instructions would alleviate potential frustrations for customers.
Promotions and Discounts:
Customers can take advantage of regular promotions, discounts, and seasonal sales to secure great deals on Wiggle.es. Subscribing to their newsletter or following them on social media ensures access to exclusive offers and discounts.
Reputation:
Wiggle.es has built a solid reputation as a reliable online retailer for sports and outdoor equipment. Their commitment to delivering quality products and reliable service has garnered positive reviews from many satisfied customers.
Payment Options:
Wiggle.es offers various payment options, including credit/debit cards, PayPal, and Klarna. The availability of multiple secure payment methods ensures convenience and flexibility for customers.
Loyalty Programs:
While Wiggle.es does have a loyalty program, it may not offer as many perks or incentives compared to some competitors. Enhancing their loyalty program to provide more exclusive benefits would attract and retain more loyal customers.
Customer Reviews:
Wiggle.es provides a platform for customers to share their experiences and reviews of products. These reviews help shoppers make informed decisions and provide invaluable feedback to the company.
Community Involvement:
Wiggle.es actively participates in community events and initiatives related to sports and outdoor activities. Their involvement shows a commitment to supporting and promoting an active lifestyle among their customers.
Shipping and Costs:
Wiggle.es offers fast and reliable shipping services to various locations. Costs for shipping may vary depending on the destination and the nature of the order. The company ensures transparent communication regarding shipping costs during the checkout process.
In conclusion, Wiggle.es provides a user-friendly platform with an extensive selection of sports and outdoor equipment. They offer competitive pricing, fast shipping, and solid customer service, although there is room for improvement in certain areas. With a commitment to product quality and community involvement, Wiggle.es has built a reputable brand in the industry.