Worx Reviews

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20 Reviews

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In the Home & Garden category

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10% users rated Poor
5% users rated Average
10% users rated Very Good
15% users rated Excellent
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B Bill Cheavins
23 days ago

A Lifesaver for Winter Woes: My Experience with Worx.com’s Snow Blower

As the winter chill settled in, I made the decision to invest in a snow blower from Worx.com to combat the impending snowstorms. To my dismay, within a mere two weeks of my purchase, the product went on a substantial sale. My initial excitement turned into frustration as I attempted to reach out to their customer service through multiple email addresses, only to have my emails bounce back without any resolution in sight. With a heavy heart, I prepared to return the untouched snow blower, only to face further obstacles in reaching Worx.com for assistance. The inability to contact them by phone due to being out of town added another layer of difficulty to an already trying situation. The presence of multiple non-functional email addresses left me questioning their customer service reliability and the value of their after-sales support. It is disheartening to encounter such hurdles when seeking assistance with a product that is meant to ease winter burdens. Worx.com, who prides themselves on their quality products and customer satisfaction, could greatly benefit from enhancing their communication channels and addressing such discrepancies promptly. Despite the challenges faced, the snow blower itself proved to be a reliable companion in handling the winter weather, showcasing Worx.com's dedication to providing practical solutions for outdoor tasks. However, the overshadowing experience of poor customer service leaves a lingering sense of disappointment and disconnect in an otherwise promising purchase journey.
S Sandy
64 days ago

Purchased a trimmer from this company…

My review for worx.com Purchased a trimmer from this company on labor day, have sent several emails and calls about the item I paid. Today I have attempted to contact the company four times as well as left three messages without getting any response about my order that hasn’t been delivered. Would not recommend this company to anyone that wants to purchase Worx product.
E Eric Easley
102 days ago

No possible way to contact WORX about…

My review for worx.com No possible way to contact WORX about an order placed over Thanksgiving holiday! I was jipped out of a 5% discount because their website and emails are deceiving. VERY UNHAPPY!!
D Dallas Brown
123 days ago

Undeniable Disappointment Turned My Purchase Sour – A Cautionary Tale

Embarking on an online shopping journey filled with excitement, my eagerness to receive my long-awaited order from worx.com quickly turned into bitter disappointment. Despite meticulously following the return process for the wrong item I had received, the situation took a disastrous turn when the company allegedly denied ever receiving the return, leaving me out $180. The frustration escalated as I found myself at a dead end, attempting to reason with a seemingly absent customer service team and a lack of proper communication channels. The label I relied on for the return bore the name of the company's designated personnel who supposedly signed for it, adding a layer of perplexity to the situation. This unfortunate ordeal not only left a dent in my bank account but also shattered my trust in the company's commitment to customer satisfaction. As a consumer, I urge fellow shoppers to exercise caution when considering transactions with this entity and remain vigilant against similar pitfalls. This experience serves as a poignant reminder of the importance of thorough research and due diligence before entrusting online retailers with our hard-earned money. Let my tale be a beacon of warning in the vast sea of e-commerce, guiding others to navigate potential obstacles with vigilance and foresight.
S Stefan Devroey
165 days ago

Worst customer service ever !

My review for worx.com Display van het toestel (Landroid grasmaaier) ging stuk en is niet meer te bedienen. Na 19 mails naar de klantendienst in drie verschillende talen zijn we ondertussen 3 maanden verder zonder enige aangeboden oplossing. Display of the device (Landroid lawnmower) broke down and is no longer operable. After 19 mails to customer service in three different languages, we are now 3 months further without any solution offered.
R Robert Barlow
195 days ago

Worth Every Penny

From the moment I invested in my Worx Landroid robot lawnmower, I knew I was stepping into a world of convenience and efficiency. As a loyal Worx customer, I recently faced a repair dilemma when my lawnmower was out of warranty. Worx suggested Letmerapair for the fix, and despite initial hesitations due to negative reviews, I trusted their expertise in robot mowers. Unfortunately, my experience with Letmerapair turned out contrary to expectations. The repair process dragged on for months, and when I finally received my mower back, it was in a worse state than when I first sent it in. Disheartened, I reached out to Worx with my concerns, and to my surprise, they went above and beyond to rectify the situation. Their exceptional customer service and dedication to ensuring my satisfaction truly saved the day. Worx not only facilitated a replacement machine promptly but also extended a sincere apology for the inconvenience caused. Their commitment to customer loyalty and product satisfaction is unparalleled. I can confidently say that despite the repair setback, my overall experience with Worx and their Landroid robot lawnmower remains outstanding. The reliability and performance of their products, coupled with their unwavering support, make every penny spent truly worthwhile. Thank you, Worx, for turning a challenging situation into a testament of superior service and product reliability.
J john lawrence
238 days ago

I have had a worx 20volt cordless…

My review for worx.com I have had a worx 20volt cordless drill/driver for about 5 years came with 2 battery's a fast charger and a solid case. I can't fault this drill it has done so much work and been trouble free it has been dropped multiple times both batteries still hold a full charge. I think it was £90 UK so less than £20 a year truly an excellent tool. I am slowly moving from Makita to worx tools.
E Eoin Murphy
241 days ago

Raving About Worx Landroid L2000: A Customer’s Sincere Journey

Allow me to share my heartfelt experience with the Worx Landroid L2000, which unfortunately took an unexpected turn. Despite its promising features, my enthusiasm was tested when I encountered a technical issue. I reached out to customer support, hopeful for a swift resolution. However, I was disheartened by the delayed responses and unfruitful interactions. The support team, though courteous, seemed unable to provide concrete solutions promptly. Their replies, often after considerable waiting periods, merely hinted at temporary fixes that led to further complications. As I patiently awaited a resolution, weeks turned into months, and my concerns remained unresolved. This journey has taught me the importance of efficient customer service and reliable post-purchase assistance. The lack of urgency in addressing issues left me feeling stranded and undervalued as a customer. It is crucial for customers to be aware of the potential challenges in securing timely support for Worx products, as I regretfully discovered. In conclusion, while the Worx Landroid L2000 may boast impressive features, the absence of effective customer support tarnished my overall experience. I urge prospective buyers to consider the potential post-purchase challenges and set realistic expectations regarding warranty coverage and support services. Your investment in a Worx product should not only bring convenience but also reliable assistance when needed.
L Les
263 days ago

Steer clear

My review for worx.com Thought I'd pay extra and get what I thought would be a reliable strimmer, my very first line spool, after less than 10 minutes use the line breaks. I took the spool out of the strimmer and the line inside the spool had welded itself together, couldn't find the end so had to cut the line to free it, told worx on Facebook, no response. It does it with every spool I replace a complete waste of £120, steer clear, I won't touch any other products of theirs with a barge pole. Steer clear.
B Betina Damkjer Ellerbæk
267 days ago

Rescued by Stellar Support: A Tale of 5-star Customer Service

Reflecting on my recent experience with worx.com, I was initially disheartened when our beloved M700 Landroid hit a bump in the road after 1.5 seasons of loyal service. However, our journey took a positive turn when we reached out to customer service for help, only to face radio silence for four long weeks. The frustration of not getting through was palpable as we anxiously awaited news on our robot's return. Just as hope was starting to dwindle, a beacon of light shone through the clouds as we finally received a response from the Worx team. Their swift and apologetic resolution to our issue not only restored our faith but also exceeded our expectations. The transparent updates on the status of our repair and the genuine care displayed by the customer service representative truly turned the tide for us. In the end, our M700 Landroid returned home, good as new, thanks to the incredible efforts of Worx's support team. Despite the initial hiccup, the impeccable service and dedication shown to us during the resolution process have transformed us from disheartened customers to loyal advocates. Worx has not only fixed our robot but also won our hearts with their stellar support. Thank you for saving the day!"
D david moss
278 days ago

Exceeding Expectations: A Testimonial for Sean K at Worx.com

Having encountered an issue with a 4.0ah battery from Worx, I reached out to CUSTOMER SERVICES and was fortunate enough to be in contact with Sean K. Let me tell you, the experience was nothing short of BRILLIANT! Despite my belief that the issue was my fault, Sean K and the team at Worx went above and beyond to resolve it swiftly and efficiently. They arranged for the collection, repair, and return of the battery, all at their own expense, ensuring I was back up and running within just 4 days. But the exceptional service didn't stop there. When I inquired about purchasing a replacement part, Sean instantly took charge, sending it to me via post completely free of charge. His proactive and generous approach truly exemplified outstanding customer care. Thanks to Sean's dedication and the impeccable service I received, I am now a loyal customer of Worx tools. The level of professionalism and assistance demonstrated by Sean has won me over, making Worx my go-to brand for all future tool purchases. In addition, I must mention that my experience with Worx doesn't stop at their excellent customer service. The performance of my Landroid mower has truly impressed me, solidifying my trust in this brand. With a sincere pat on the back and heartfelt gratitude, I extend my deepest thanks to Sean K and the entire Customer Services team at Worx for the exceptional support and service. Your commitment to customer satisfaction is unparalleled, and it has certainly left a lasting impression on me. Thank you for making my Worx experience unforgettable!
E Ed S.
283 days ago

Company more interested in upselling.

My review for worx.com Auto tensioner nut is stripped and the company does not provide that replacement part as it is "too internal for customer replacement" (1 plate and 4 whole screws deep). Company is more interested in upselling the customer a $75.00 replacement piece of equipment than replacing a $0.50 part for the the same equipment. No wonder the company's stock price tanked before the covid lockdown started.
L larry thomason
291 days ago

Reviving My Gardening Companion

After owning my trusty Worx weed eater for years, I found myself in a bit of a pickle when it came to finding a replacement battery. I reached out to Worx.com, hoping to purchase a new one, only to be met with the disappointing news that my model had been discontinued. My heart sank at the thought of having to bid farewell to a tool that had become an essential part of my gardening routine. It's disheartening when a reliable product is let down by a lack of available accessories, especially from a company like Worx. While I still own another Worx weed eater for lighter tasks, this experience has left me hesitant about investing in the brand again. But amidst this frustration, I can't deny the countless hours of effortless lawn maintenance and precise trimming that my Worx weed eater provided. It's been a valued companion in my gardening endeavors, making it tough to part ways with it. Despite this setback, I hold onto the hope that perhaps one day I'll come across a solution to revive my now dormant gardening companion. Worx products may no longer be on the top of my shopping list, but the memories of a well-maintained garden thanks to their tools will always hold a special place in my heart.
I I dont want googleplus
307 days ago

Bought a circular sander from ebay.

My review for worx.com Bought a circular sander from ebay. It lasted about 6 weeks before it failed. Tried to contact through ebay, they gave a different address (since it was greater than 30 days). Item returned, no communication whatsoever so ever, up to 10 unanswered emails requesting an update. Avoid this cheap rubbish, and none existent 'customer service'
J Jeff
318 days ago

WORX: Exceptional Customer Service That Stands Out!

As a busy nurse constantly juggling work and home responsibilities, finding reliable tools to help maintain my yard can be a challenge. However, my experience with WORX has been nothing short of extraordinary. In a time where quality customer service is becoming a rarity, WORX has truly stood out. From the moment I reached out, their representative went above and beyond to assist me, making me feel valued and appreciated as a customer. The seamless process of resolving any queries or concerns I had truly made a lasting impression on me. Now, let's talk about the real hero here – my WORX blower and vacuum. Let me tell you, this powerhouse of a tool has made cleaning up leaves and debris a breeze. Its unmatched power and efficiency have not only saved me time but also made yard work enjoyable. I can confidently say that WORX products deliver on their promise and have exceeded my expectations. One of the highlights of my experience was how WORX stands firmly behind their warranty without any hesitation. This level of dedication to customer satisfaction is a rare find in today’s market and speaks volumes about the integrity of the company. I wholeheartedly recommend WORX to anyone in need of reliable yard tools backed by exceptional customer service. Don't think twice – make your next purchase from WORX and experience the difference for yourself. Kudos to the team behind this outstanding company for setting a high standard in the industry. With gratitude and admiration, Nurse Jeff RN

Introduction:

Worx.com is an online retailer specializing in outdoor power tools and equipment. With a wide range of products designed to make yard work easier and more efficient, Worx has gained a reputation for providing reliable and innovative tools for homeowners and professionals alike. In this review, we will explore the various aspects of Worx.com, including the pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Wide range of innovative outdoor power tools
  • Reliable and durable products
  • User-friendly website interface
  • Competitive pricing
  • Responsive customer service
  • Generous promotions and discounts
  • Positive customer reviews
  • Active community involvement
  • Flexible shipping options

Cons:

  • Limited product selection in some categories
  • Occasional delays in shipping
  • No physical retail locations

User Experience:

Worx.com offers a seamless browsing and shopping experience. The website is well-organized, allowing users to easily find the products they need. The search function is effective, delivering relevant results promptly. Each product listing provides detailed descriptions, specifications, and customer reviews, helping users make informed decisions. The checkout process is straightforward, with multiple payment options available for convenience. Overall, the user experience on Worx.com is commendable.

Pricing and Value for Money:

Worx.com offers competitive pricing for its range of outdoor power tools. While some products may appear slightly more expensive than generic alternatives, the value for money is evident in the quality and innovative features Worx tools offer. The durability and longevity of these products ensure that customers are making a wise investment in their outdoor equipment.

Customer Service:

Worx.com provides responsive and helpful customer service. Their support team is easily reachable through various channels, including email, live chat, and phone. Customers often report prompt and satisfactory resolutions to their queries or concerns. Furthermore, Worx.com offers a comprehensive FAQ section and product manuals, facilitating self-help and troubleshooting for customers.

Product Quality and Selection:

Worx.com prides itself on delivering high-quality outdoor power tools. Their products are designed to endure tough conditions and deliver reliable performance. From electric and cordless lawn mowers to trimmers, blowers, and chainsaws, Worx offers a diverse range of tools to suit different needs. However, in certain product categories, the selection may be limited compared to specialized retailers.

Website Usability:

The Worx.com website is user-friendly and intuitive. The crisp design and clear navigation make it effortless for customers to explore the product range, read reviews, and make purchases. The website loads quickly and is optimized for both desktop and mobile devices, ensuring a seamless browsing experience across platforms.

Returns and Exchanges:

Worx.com provides a hassle-free returns and exchanges policy. Customers can return products within a specified timeframe if they are unsatisfied or experience any issues. The process is straightforward, and Worx.com promptly processes refunds or exchanges, ensuring customer satisfaction.

Promotions and Discounts:

Worx.com frequently offers promotions and discounts, providing customers with opportunities to save on their purchases. Whether it's seasonal sales, bundle deals, or exclusive discounts for newsletter subscribers, Worx.com strives to make their products more accessible and affordable.

Reputation:

Worx.com has built a solid reputation among customers and professionals in the outdoor equipment industry. Their commitment to developing innovative and reliable tools has garnered praise from users worldwide. With positive feedback and reviews from satisfied customers, Worx.com has established itself as a trustworthy source for outdoor power tools.

Payment Options:

Worx.com offers various payment options to cater to customer preferences. These include credit and debit cards from major providers, e-wallets, and online payment platforms. The secure payment process ensures that customers can shop with confidence.

Loyalty Programs:

Currently, Worx.com does not have a dedicated loyalty program. However, customers can subscribe to the newsletter to receive exclusive offers and stay updated on the latest product releases and promotions.

Customer Reviews:

Customers consistently praise Worx.com for their reliable products and excellent customer service. Positive reviews highlight the durability, performance, and value for money that Worx tools provide. The availability of detailed customer reviews on the website further enhances transparency and helps potential buyers make informed decisions.

Community Involvement:

Worx.com actively engages with the community by sponsoring events and participating in charitable initiatives related to outdoor activities and environmental conservation. Their commitment to community involvement showcases a genuine dedication to fostering a positive impact beyond their product offerings.

Shipping and Costs:

Worx.com offers flexible shipping options to accommodate customer preferences. Standard and expedited shipping choices are available, with estimated delivery times provided during the checkout process. Shipping costs are determined based on the order's weight, dimensions, and the chosen delivery method. While some customers have reported occasional delays in shipping, overall, Worx.com strives to deliver products promptly and efficiently. In conclusion, Worx.com is a reputable online retailer specializing in high-quality outdoor power tools. With a user-friendly website, competitive pricing, responsive customer service, and a diverse range of reliable products, Worx.com offers a satisfying shopping experience. Their commitment to innovation, community involvement, and customer satisfaction further solidifies their position as a trusted provider in the outdoor equipment industry.