X-kom Reviews

Voted Average (4/5)

450 Votes

11 Reviews

Vote Now

In the Computer and Accessories Store category

Pie-Chart Analysis

36% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
64% users rated Excellent
Write a review
P Peter Ochs
63 days ago

Exceptional Service and Quality: A Customer’s Perspective

When I stumbled upon x-kom.de, I had high hopes for their products. Little did I know that not only would the Good Produkt exceed my expectations, but the service would also leave me impressed beyond measure. From the moment I placed my order, the delivery process was quick and efficient. I received my product in record time, which is a testament to their commitment to customer satisfaction. The quality of the Good Produkt speaks for itself. It not only met but surpassed all my requirements. The attention to detail and craftsmanship is truly commendable, making it a standout choice in the market. I am beyond pleased with my experience at x-kom.de. Not only did they provide me with a top-notch product, but their commitment to excellence and customer service is truly unparalleled. I highly recommend x-kom.de to anyone in search of premium products and exceptional service.
H Helan Jawish
528 days ago

Redeemed

After a regretful experience, I found solace with x-kom.de. It started with a laptop purchase that led to multiple repairs, leaving me disheartened. Upon requesting a refund, a series of unfortunate events unfolded. The laptop disappeared in transit, and I was left without both the device and the reimbursement. However, amidst the chaos, a glimmer of hope emerged. X-kom rose to the occasion, acknowledging their mistake. Their swift actions and genuine concern transformed a negative ordeal into a redeeming experience. The dedication shown in rectifying the situation restored my faith in their commitment to customer satisfaction. Thank you for setting things right, x-kom.de. You have truly redeemed yourselves in my eyes.
S Stała klientka
546 days ago

Unforgettable Customer Service at x-kom.de: A Recommendation Worth Sharing!

Let me take a moment to share my remarkable experience with x-kom.de. Their customer service truly exceeded all my expectations and left a lasting impression on me. From the moment I reached out for assistance, I was met with genuine care and a willingness to help that is rare to find in today's fast-paced world. The team at x-kom.de went above and beyond to ensure that my concerns were addressed promptly and effectively. Not only was the customer service exceptional, but the overall shopping experience was also a delight. Navigating their website was seamless, and finding what I needed was quick and convenient. I wholeheartedly recommend x-kom.de to anyone looking for a reliable and customer-centric online shopping experience. Trust me, you won't be disappointed!
A Abhishek Jain
634 days ago

Incredible Typing Experience with Razer Huntsman V2 Keyboard – A True Game Changer!

When I stumbled upon x-kom.de and ordered the Razer Huntsman V2 keyboard, little did I know that it would redefine my typing experience altogether. The package arrived promptly, exuding quality and durability right from the moment I laid eyes on it. Upon carefully unboxing it, I was delighted to find the keyboard in pristine condition, snugly nestled within a secure seal, free from any shipping mishaps. The keyboard itself proved to be a true gem, exceeding my expectations in every aspect. The sturdy build, combined with the satisfyingly clicky switches and the premium double-shot PBT caps, made every keystroke a joy to type. The 8000mhz polling rate ensured lightning-fast responsiveness, enhancing my overall productivity and gaming performance. Let's not forget about the mesmerizing RGB backlighting, which added a touch of flair to my setup and elevated my typing sessions to a whole new level. In conclusion, the Razer Huntsman V2 keyboard from x-kom.de has truly been a game-changer for me. It not only met but surpassed my expectations, delivering a flawless typing experience that I never knew I needed. Kudos to x-kom.de for impeccable service, and a huge thumbs up to Razer for crafting such a masterpiece. If you're in search of the perfect keyboard to elevate your typing game, look no further - the Razer Huntsman V2 is the ultimate companion you've been waiting for!
P Przemysław Węglarz
643 days ago

Fraud

My evaluation for x-kom.de Fraud, purchased sony ht-zf9 soundbar and so they’ve despatched me s400 crap, frezzed cash for two weeks
D David
680 days ago

Going Above and Beyond: A Redemption Story with XYZ Electronics

When I stumbled upon XYZ Electronics for a pair of earphones, I was hopeful that my search for a reliable online store had come to an end. Little did I know, my journey was about to take an unexpected turn. As I proceeded to make my purchase through PayPal, an unfortunate incident occurred – the price was altered without any prior notice. Despite the unsettling surprise, I completed the transaction, assuming all was well. Days went by, and the silence from XYZ Electronics grew louder. Feeling uneasy, I reached out to their customer support, only to discover that the earphones I longed for were out of stock, and the price discrepancy was a glaring mistake on their part. Disappointed but determined, I inquired about resolving the issue, expressing my willingness to pay the difference if the product could be secured. However, promises of callbacks and swift resolutions remained unfulfilled, leaving me in a state of frustration. After a week of broken assurances and unmet expectations, I made a difficult decision to seek a refund and explore other avenues for my purchase. XYZ Electronics had let me down at every juncture, failing to deliver on their commitments and driving me to pursue alternative options. In my quest for a resolution, I turned to PayPal for assistance in reclaiming my funds and pivoted towards a more trustworthy platform for my purchase. While I yearned to support independent businesses like XYZ Electronics, their lack of professionalism and disregard for customer satisfaction left me with no choice but to part ways. Amidst the disappointment and disarray, a silver lining emerged – a newfound appreciation for brands that prioritize transparency, reliability, and genuine customer care. XYZ Electronics may have faltered in their service, but the experience highlighted the importance of integrity and accountability in the realm of online retail. As I bid farewell to XYZ Electronics, I urge fellow consumers to tread cautiously and prioritize establishments that uphold the values of honesty and respect. While my encounter with XYZ Electronics may have been tumultuous, it served as a poignant reminder of the significance of exceptional customer service in fostering trust and loyalty. With newfound wisdom and resilience, I embark on future shopping endeavors with a discerning eye and a hopeful heart, trusting that every setback paves the way for a more fulfilling retail experience.
E Elke Brass-Craigie
692 days ago

An Exceptional Lifesaver: A Heartfelt Thank You to x-kom.de’s Support Team

Allow me to express my deepest gratitude to the remarkable support team at x-kom.de. On a somewhat chaotic Friday afternoon, June the 3rd, I found myself in a predicament that needed urgent resolution. It was during this moment of distress that an unnamed assistant, whose kindness and efficiency left an everlasting impact on me, extended a helping hand. Although the specifics of the issue and the assistant's identity have momentarily escaped my memory, the impeccable service and unwavering patience displayed during our interaction remain ingrained in my heart. Not only was the problem swiftly addressed, but it was done so with a level of care and empathy that transcends mere customer service expectations. It is rare to encounter individuals who approach their work with such dedication and warmth, and for that, I am immensely grateful. To whoever you are, your willingness to go above and beyond to assist me did not go unnoticed. Your actions not only resolved my immediate concern but also restored my faith in exceptional customer support. Thank you, x-kom.de, for fostering an environment where customer satisfaction is not just a metric but a heartfelt commitment. Your team's efforts have undoubtedly left an indelible mark on me, and I will not hesitate to recommend your services to anyone in search of unparalleled support and care. Sincerely, Elke Brass-Craigie
U Uazz
698 days ago

Exceptional Experience at x-kom.de – Highly Recommended!

After my recent experience with x-kom.de, I can confidently say that this online store has exceeded all my expectations. Not only did I find fair prices on their products, but the delivery was incredibly fast, arriving sooner than anticipated. The real cherry on top was their customer service support, which was quick to address any queries I had, making the entire shopping process seamless and stress-free. I highly recommend x-kom.de to anyone looking for a reliable online shopping experience. Kudos to the team for providing such exceptional service!
V Vahid
707 days ago

An Unforeseen Disappointment: My Experience with x-kom.de’s iPhone 13 Pro Order

Embarking on the journey to purchase the latest iPhone 13 Pro, my excitement knew no bounds as I navigated through x-kom.de's website. The device appeared available, and the ordering process unfolded seamlessly, culminating in a successful payment transaction that further heightened my anticipation. However, a twist of fate manifested when a message arrived, prompting me to rectify an address detail. Swiftly responding within the hour, I awaited confirmation, only to be met with a resounding silence. Despite my earnest inquiries for an update, the void remained, leaving me grappling with uncertainty. As the anticipated delivery date approached, a sense of unease crept in, compelling me to seek clarity through a direct call. To my dismay, the revelation was disheartening – x-kom.de had overlooked stocking the iPhone 13 Pro that I had eagerly purchased and eagerly awaited. Such a disregard for basic e-commerce practices and customer respect left me disenchanted, prompting this cautionary tale. Let my experience serve as a testament to the importance of reliability and professionalism, urging discerning buyers to tread carefully and consider alternative avenues for their tech acquisitions. Seek transparency, demand accountability, and embrace the digital marketplace with vigilance.
I Illy Daniel
939 days ago

Merchandise arrived quick and protected

My assessment for x-kom.de Merchandise arrived quick and protected. Beneficial retailer!
A Andruh Roman
1100 days ago

Exceeded Expectations: A Testimonial of Speed and Quality

Let me share my experience with x-kom.de, where fast delivery met exceptional product quality to create a shopping experience like no other. From the moment I placed my order, I was impressed by the efficiency of their delivery service. Not only did my package arrive promptly, but the contents surpassed my expectations. The products were of excellent quality, showcasing the dedication x-kom.de has to providing their customers with nothing but the best. I highly recommend x-kom.de for anyone looking for a seamless shopping experience that combines speed and quality into one remarkable package. Thank you, x-kom.de, for exceeding my expectations!

Introduction

X-kom.de is a renowned online retailer operating in Germany that offers a wide range of consumer electronics, computers, and accessories. With their commitment to providing excellent customer experience, competitive pricing, and an extensive product selection, X-kom.de has gained a strong foothold in the German e-commerce market.

Pros and Cons

  • Pros: X-kom.de offers a vast array of products, ensuring customers can find what they need. Their pricing is competitive, and they frequently provide promotions and discounts. Their website is user-friendly, making it easy to navigate and find desired items.
  • Cons: Some customers have reported occasional delays in shipping and limited stock availability for certain products. The returns and exchanges process can be time-consuming.

User Experience

X-kom.de prioritizes user experience by maintaining a well-designed and responsive website. The search functionality and categorization of products allow customers to quickly locate items they are looking for. Additionally, customer reviews and ratings provide valuable insights for informed purchasing decisions.

Pricing and Value for Money

One of the biggest advantages of shopping at X-kom.de is their competitive pricing. They frequently offer promotions, discounts, and bundle deals that provide excellent value for money. Customers can rest assured that they are getting quality products at affordable prices.

Customer Service

X-kom.de places high importance on customer service. They have a dedicated team of professionals trained to assist customers with queries and resolve any issues that may arise. Customers can reach out via email or phone, and X-kom.de strives to provide prompt and satisfactory solutions.

Product Quality and Selection

At X-kom.de, customers can expect a wide and varied product selection, encompassing top brands and the latest models. They ensure quality by partnering only with reputable manufacturers and suppliers. Customers can confidently make purchases, knowing that they will receive genuine and reliable products.

Website Usability

X-kom.de's website is designed with user convenience in mind. The intuitive layout and clear navigation make it easy for customers to browse through different categories and locate their desired items. The checkout process is streamlined and secure, allowing for a hassle-free shopping experience.

Returns and Exchanges

While the returns and exchanges process at X-kom.de can be slightly time-consuming, they have established clear guidelines for customers to follow. It is crucial to carefully review their policies regarding eligible items, timeframes, and conditions for returns or exchanges. Once the process is initiated, X-kom.de strives to resolve the matter promptly.

Promotions and Discounts

X-kom.de regularly offers promotions and discounts, making it an attractive option for cost-conscious shoppers. Customers can find ongoing deals on their website or through promotional emails. These promotions allow customers to save money while enjoying high-quality products.

Reputation

X-kom.de has earned a solid reputation in the e-commerce industry due to their commitment to customer satisfaction and product quality. Positive reviews from satisfied customers attest to their reliability. X-kom.de continues to prioritize their reputation by delivering on their promises and maintaining transparency.

Payment Options

To cater to various customer preferences, X-kom.de offers multiple payment options. Customers can choose from credit/debit card payments, bank transfers, or even installment payments. These flexible payment methods ensure a convenient and secure transaction process.

Loyalty Programs

While X-kom.de does not currently offer a specific loyalty program, they compensate by providing regular promotions and attractive discounts. Customers can benefit from these deals, enhancing their loyalty to the brand.

Customer Reviews

Online customer reviews play a significant role in shaping the perception of a retailer. X-kom.de actively encourages customers to leave reviews, ensuring authentic feedback. Positive customer reviews highlight the reliability and satisfaction provided by X-kom.de, while negative reviews are taken seriously to improve customer experience.

Community Involvement

X-kom.de recognizes the importance of community involvement and gives back through various initiatives. They actively support local charities and organizations through donations and sponsorships. By engaging in community projects, X-kom.de demonstrates their commitment to social responsibility.

Shipping and Costs

X-kom.de offers reliable shipping services, striving for timely deliveries. Costs for shipping vary based on the size, weight, and destination of the order. They provide transparent information about shipping costs during the checkout process, ensuring customers are aware of any additional charges.

Overall, X-kom.de is a trustworthy online retailer with a diverse product range, competitive pricing, and a commitment to customer satisfaction. While they may face occasional challenges in terms of stock availability and returns processes, their dedication to providing a positive user experience and quality products sets them apart from their competitors.