Yubico User Reviews

Introduction

Yubico.com is a leading provider of authentication solutions that help individuals and organizations secure their digital identities. Founded in 2007, the company has revolutionized the way people log in to their online accounts by offering hardware-based security keys that provide an extra layer of protection against cyber threats. With a mission to make online security easy and accessible for everyone, Yubico is trusted by individuals, businesses, and governments around the world.

Pros and Cons

One of the major benefits of using Yubico security keys is their simplicity and convenience. Unlike traditional two-factor authentication methods that require codes or tokens, hardware keys are easy to use and can be carried with you anywhere. Additionally, Yubico keys are compatible with a wide range of online platforms and services, including Google, Microsoft, Dropbox, Facebook, and Twitter. However, one potential drawback of hardware keys is the initial cost. While Yubico's prices are reasonable, they may not be affordable for everyone, especially individuals or small businesses with limited budgets. Additionally, some users may find the physical presence of a key to be cumbersome compared to other methods such as biometrics.

User Experience

Yubico's user experience is excellent in terms of ease of use and compatibility. Setting up a YubiKey is straightforward, and the company provides comprehensive documentation and tutorials for users. The keys are also designed to be durable and resistant to wear and tear, making them a reliable option for long-term use.

Pricing and Value for Money

Yubico's pricing varies depending on the model and quantity of keys ordered. As of this writing, a single YubiKey 5 NFC costs $45, while a pack of two costs $70. While this may seem high compared to traditional two-factor authentication methods, the added security and convenience of hardware keys can make them a worthwhile investment for individuals and organizations.

Alternatives

While Yubico is a leader in the hardware security key market, there are several other options available. Some popular alternatives include Google's Titan Security Key, Feitian's MultiPass FIDO Security Key, and RSA's SecurID. However, Yubico's keys are widely recognized as some of the most user-friendly and compatible options on the market.

Customer Service

Yubico's customer service is excellent, with a comprehensive support site that provides answers to common questions and issues. Additionally, the company offers email and phone support for customers who need additional assistance. Overall, Yubico has a reputation for providing top-notch customer service and support.

Product Quality and Selection

Yubico's product quality is exceptional, with hardware keys that are designed to be durable, resistant to physical attacks, and compatible with a wide range of online platforms and services. The company offers a range of different models to meet the needs of individuals and organizations, including keys with NFC and USB-C support.

Website Usability

Yubico's website is well-designed and easy to navigate, with clear information about its products, services, and support. The company provides detailed documentation and guides for users, as well as a comprehensive store that makes it easy to purchase and manage security keys.

Returns and Exchanges

Yubico has a clear return and exchange policy that allows customers to return products for a refund or exchange within 30 days of purchase. The company also provides a warranty on all of its products to ensure customers are satisfied with their purchase.

Promotions and Discounts

Yubico occasionally offers promotions and discounts on its products, particularly during major shopping holidays such as Black Friday and Cyber Monday. Additionally, the company provides discounts to educational institutions and non-profit organizations.

Reputation

Yubico has a strong reputation in the cybersecurity industry, with a track record of providing reliable and user-friendly hardware security keys. The company has received numerous accolades and awards for its products, including being named a "Cool Vendor" in Gartner's 2018 Identity and Access Management report.

Payment Options

Yubico accepts a range of payment methods, including credit card, PayPal, and wire transfer. The company also provides a tax exemption form for qualifying organizations.

Loyalty Programs

Yubico does not currently offer a loyalty program for its customers, although the company does provide discounts to customers who purchase in bulk or on a recurring basis.

Customer Reviews

Yubico has overwhelmingly positive customer reviews, with users praising the ease of use and security provided by its hardware keys. Some users have noted that the physical presence of a key can be cumbersome, but overall, Yubico's products are well-regarded by customers.

Community Involvement

Yubico is involved in a range of community initiatives and events focused on promoting cybersecurity awareness and education. The company also partners with non-profit organizations and educational institutions to provide free or discounted hardware keys to underserved populations.

Shipping and Costs

Yubico offers several shipping options for customers, including standard and expedited shipping. The company also provides free shipping on orders over $100. However, shipping costs can vary depending on the destination and shipping method selected.