Zales Reviews

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61 Reviews

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A Dream Turned Nightmare: A Harrowing Tale of Unmet Promises at Zales.com

As I embarked on the exciting journey of purchasing an engagement ring from Zales.com, little did I know that my experience would take a turn for the worse. The initial promise of a special promotion quickly turned into disappointment as it failed to materialize upon checkout. To add insult to injury, after settling my final payment, I was blindsided by a late fee bill in the subsequent month, a bill that the company adamantly refused to waive. My anticipation for a joyous occasion was met with frustration and dissatisfaction, leaving me questioning the integrity of the company and the sincerity of their customer service.

Unveiling Unmatched Expertise at Zales – A Heartfelt Encounter with Ms. Joyce

Embarking on a journey to explore the radiant world of Zales in the serene Oak Court Mall, I was privileged to cross paths with Ms. Joyce, a beacon of jewelry knowledge and professionalism. As I delved into the intricate details of various exquisite pieces, her profound expertise effortlessly guided me through the mesmerizing selection. Despite my indecisiveness in choosing the perfect ring that resonated with my heart, Ms. Joyce remained a pillar of patience, offering unwavering support and understanding throughout the process. Her unwavering commitment to ensuring my satisfaction truly stood out, making my shopping experience both memorable and fulfilling. I wholeheartedly recommend seeking out Ms. Joyce's expert guidance when venturing into the enchanting realm of Zales at Oak Court. Her dedication to her craft and unparalleled customer service make her a true gem amidst the vast sea of options, elevating the entire shopping experience to new heights of joy and sophistication.

NEVER EVER AGAIN.. ZALES DECEPTIVE PRACTICES!!!

As someone who has been a loyal customer of Zales for over three decades, I've had my fair share of positive experiences with the company. However, my recent encounter at the local store left me feeling incredibly disappointed and disheartened. I visited the store to have my wife's rings cleaned and stumbled upon a stunning lab-created diamond that I wanted to upgrade her to. The store manager assured me that I could take advantage of the 100% trade guarantee, allowing me to upgrade as long as the new piece cost at least twice as much as the original. Excited by the prospect and enticed by the zero-interest offer, I applied for the credit card and was all set to make the purchase. Unfortunately, my experience took a turn for the worse when I returned the following week to finalize the purchase. Despite the manager's assurance, I was informed that I couldn't proceed with the trade as the new ring was lab-created, while the one I was trading in was a real diamond. This policy was never disclosed to me earlier, and my attempts to reason with the staff were futile. Frustrated and disheartened, I reached out to customer service and senior management, hoping for a resolution. To my dismay, I was met with indifference and unhelpful responses, including the revelation of an internal policy that was conveniently concealed from the public. The lack of empathy and unwillingness to address my concerns left me feeling undervalued as a long-standing customer. Ultimately, my experience with Zales has left me deeply disappointed. As a result, I made the decision to seek out a different jeweler that truly values and prioritizes customer satisfaction. While my past experiences with Zales were positive, the recent treatment I received has led me to part ways with the company. Moving forward, I encourage others to consider their options carefully and seek out a reputable jeweler that prioritizes transparency, integrity, and genuine care for its customers. While it pains me to speak negatively about a company I had once trusted, I hope my experience serves as a cautionary tale for others. Zales may have lost a loyal customer, but I remain hopeful that others will find a jeweler who truly values their patronage.

Horrible Service

I recently had the pleasure of purchasing a beautiful piece of jewelry from Zales, and I can't stop raving about the exceptional service I received. From the moment I placed my order online, I was met with nothing but professionalism and attentiveness. Unlike the unfortunate experience of the previous reviewer, I found the process of ordering online to be seamless and efficient. The website provided a user-friendly interface, and I was delighted to find the perfect piece to commemorate a special occasion. The customer service representatives were incredibly helpful and went above and beyond to ensure that my order was handled with care. I was impressed by the attention to detail and the personalized assistance I received throughout my entire shopping experience. When my order arrived, I was delighted with the craftsmanship and quality of the item. The certificate of authenticity was included, and I was thrilled by the level of care taken in packaging and delivering my purchase. I couldn't be happier with my experience at Zales, and I will certainly be returning for future jewelry needs. I highly recommend Zales to anyone in search of stunning jewelry and exceptional customer service. They have earned my trust and loyalty, and I am grateful for the wonderful experience they provided. Thank you, Zales, for exceeding my expectations and for making my purchase truly special.

An Unsung Hero: My Unforgettable Journey with Zales

After stumbling upon Zales online, I was eager to make a purchase, relishing in the excitement of owning a piece from their renowned collection. However, my enthusiasm quickly waned as I encountered a series of obstacles that tested my patience. The offer to apply for a credit card appeared enticing, given my previous positive experiences with Zales. Little did I know that this simple decision would lead me down a convoluted path of disappointment. The approval process seemed straightforward, but a sudden need for further review left me in limbo, awaiting a response that failed to materialize promptly. Frustration mounted as I realized that the missing account number hindered my progress. Desperate for clarity, I reached out to their customer service, only to be met with inadequate assistance through chat and conflicting information over the phone. The ordeal continued as I discovered the absence of the certificate of authenticity in my order, prompting another arduous interaction with their support team. Despite my hopes for a resolution, the suggestion to retrieve the missing document from a physical store dashed my expectations. The prospect of an inconvenient trip overshadowed the joy of my anticipated purchase. As the call abruptly disconnected during my communication with a representative, disillusionment settled in, leaving me stranded in a sea of unmet expectations. In the midst of this turmoil, I found solace in the unwavering dedication of one exceptional Zales representative. Their commitment to resolving my grievances restored my faith in the brand, showcasing a glimmer of excellence amidst a backdrop of chaos. Their willingness to go above and beyond to rectify the situation highlighted the true essence of customer service. While my initial encounter with Zales left a bitter taste in my mouth, this individual's exceptional efforts shone brightly, illuminating the path towards redemption. The card that once seemed futile now held a glimmer of hope, a reminder of the transformative power of genuine care and dedication. Amidst the challenges that marred my journey with Zales, a beacon of light emerged, showcasing the resilience and compassion that define exceptional service. As I reflect on this tumultuous experience, I am reminded that amidst the chaos, there are unsung heroes working tirelessly to make a difference, one customer at a time.

-5, they ruined my peas

Zales.com has completely transformed my pearl repairing experience! I cannot thank the team at Zales enough for their exceptional service and attention to detail. When my beloved pearls were in need of repair, I was initially hesitant to entrust them to just anyone. However, Zales not only restored my pearls to their former glory but also went above and beyond to ensure that I was completely satisfied with the results. The care and respect that the Zales team showed towards my precious pearls truly exceeded my expectations. It was evident that their priority was not just the financial transaction, but rather the satisfaction and happiness of their customers. From the moment I walked in, I was greeted with warmth and professionalism, instantly putting any concerns I had at ease. I am now able to wear my pearls once again, each time with a renewed sense of joy and appreciation. Zales.com has not only won me over as a loyal customer, but they have also restored my faith in exceptional customer service. I would highly recommend Zales.com to anyone in need of jewelry repair or seeking to purchase quality pieces, as their dedication to their customers is truly unmatched. Thank you, Zales, for turning what could have been a disappointing experience into an unforgettable, positive one.

Reigniting the Beauty of Pearls: A Genuine Testimonial from a Disheartened Customer

Let me share my heartfelt experience with zales.com, though it pains me to do so. On a quest to breathe new life into my cherished pearls, I entrusted them with zales.com for repair. However, instead of witnessing a transformation, I was met with disappointment and dismay. The pearls that held precious memories were returned in a state far worse than before. The experience was not just about the physical damage but the emotional connection to those once-beautiful pearls. The lack of care and consideration displayed by the staff at zales.com was disheartening. It felt as though they prioritized profit over the essence of their craft and the sentimental value attached to each piece brought in for repair. The aftermath left me with a bitter taste, overshadowing the once beautiful memories associated with my pearls. It was a stark reminder of how a simple service could potentially tarnish something so dear. The lack of empathy from the manager further added to the distress of the situation. In conclusion, my journey with zales.com was one fraught with disappointment and disbelief. I would caution anyone considering their services to think twice before entrusting them with precious belongings. The magic of pearls should be lovingly upheld, a sentiment that sadly was lost in my encounter with zales.com.

Poor Customer Service and EXTREMELY Slow Processing and Ship Times!!!!!

Zales has been an absolute game-changer for me! From the moment I visited their website to the delivery of my beautiful anniversary band, the experience has been nothing short of exceptional. The customer service was beyond impressive. The representatives were patient and knowledgeable, addressing all my queries without rushing me. Their professionalism truly set the tone for the entire process. I never felt pressured or insignificant during our interactions. As for the shipping, I was pleasantly surprised. Despite the initial estimated arrival date being three weeks out, my order arrived well within that timeframe. The processing was smooth, and the shipping was prompt. I couldn't be happier with the efficiency and reliability of their delivery service. I can confidently say that Zales exceeded all my expectations, especially during these challenging times. The quality of their products combined with their outstanding customer service has made me a loyal customer. I highly recommend Zales to anyone looking for a seamless and delightful jewelry shopping experience. Thank you, Zales, for making our anniversary even more special!

Transformed Shopping Experience: Exceptional Service and Lightning-Fast Processing and Shipping!

Embarking on my journey with zales.com, I was initially skeptical due to a previous customer's negative experience. However, my apprehensions were quickly dispelled as I was greeted by friendly and attentive customer service representatives who went above and beyond to address all my queries with patience and expertise. Each interaction left me feeling valued and supported, making my diamond anniversary band purchase a truly special and memorable experience. Contrary to the lengthy processing and shipping times mentioned in the previous review, I was pleasantly surprised by the efficiency of the entire process. Not only did my order status update promptly, but the item was shipped out swiftly, exceeding my expectations in terms of delivery time. The attention to detail and commitment to customer satisfaction truly shone through every step of the way, leaving me impressed and grateful for such a seamless shopping experience. It's refreshing to see a company that has adapted to the current global circumstances without relying on outdated excuses, such as COVID-related delays. Zales.com's transparency and dedication to fulfilling orders in a timely manner, even in the face of challenges, showcase their reliability and professionalism. In conclusion, my recent transaction with zales.com has been nothing short of exceptional, and I cannot wait to explore their offerings further. With top-notch customer service and expedited processing and shipping times, this company has won me over as a loyal customer. I wholeheartedly recommend zales.com for anyone seeking a premium shopping experience that is both efficient and delightful. Gratitude and satisfaction abound – thank you, zales.com, for setting the bar high in the realm of online jewelry shopping!

Zales in Central Mall in Lawton

I have been a loyal customer of Zales in Central Mall in Lawton, OK for quite some time, and my experiences have varied since my first encounter with the store. I remember when Anna was the manager, the service was exceptional, and I always left the store feeling satisfied. However, after Anna left, the quality of service dwindled, and my visits to the store became less pleasant. Recently, I had the pleasure of meeting the new manager, Victoria, during my second visit. I was truly impressed by the level of service she provided. From the moment I walked into the store, Victoria exuded professionalism, kindness, and genuine care. She was incredibly knowledgeable and took the time to address my concerns, making the entire experience delightful. I was so appreciative of the exceptional service that I made it a point to express my gratitude to Victoria. I wanted her to know the significant difference she had made in my overall perception of the store. Her dedication to providing outstanding customer service did not go unnoticed, and I felt compelled to commend her for her exceptional work ethic. As a result of my encounter with Victoria, I am now eager to continue patronizing the store and entrust them with my jewelry needs. Her exemplary service has restored my confidence in the store and solidified my decision to remain a loyal customer. I look forward to future visits, knowing that I will be well taken care of by such an outstanding individual. In conclusion, Victoria's exceptional qualities, coupled with her exemplary customer service, have undoubtedly won me over. I am thrilled to have encountered such a remarkable individual and am grateful for the positive impact she has had on my experience at Zales. Thank you, Victoria, for your exceptional service and for reinstating my confidence in the store. I eagerly anticipate my next visit and am grateful to have such a dedicated individual assisting me with my jewelry needs.

Radiant Service at Zales Central Mall Lawton Garners Repeat Patronage

Stepping into Zales at Central Mall in Lawton used to entail a rollercoaster of service quality until Anna's departure dimmed the experience. At first, frequenting the store solely for jewelry maintenance seemed mundane, devoid of the prior warmth. However, a recent visit under Victoria's adept helm transformed the dull routine into a memorable encounter. Engaging with the new manager was a breath of fresh air, radiating professionalism, kindness, and genuine care. Victoria's depth of jewelry knowledge was equaled only by her charm, crafting an atmosphere that exuded warmth. Her exemplary conduct showcased a true passion for customer satisfaction, a trait that seems increasingly rare in today's retail landscape. Expressing gratitude for Victoria's exceptional service became a necessity; her impact was profound, turning a brief interaction into a memorable experience. The decision to redirect future jewelry needs back to this revitalized store was a no-brainer, a testament to the profound effect of exemplary customer service. Victoria's exceptional demeanor at Zales Central Mall Lawton not only rekindled a waning customer loyalty but also amplified the store's allure. Her presence alone transformed what was once a mundane errand into a delightful engagement, leaving a lasting impression that echoes far beyond the jewelry shop's confines. In her, Zales has found not just an adept manager but a beacon of customer-centric excellence worth lauding and cherishing.

I want to compliment the sales rep at…

I recently had an amazing experience at the Collierville Tn store in Carriage mall, and I can't help but compliment the outstanding sales rep, James. I entrusted my wedding ring to them for repair, expecting a two-week process which unfortunately extended to almost two months due to unexpected delays. My ring guard was broken, and the situation was quite distressing. Throughout this ordeal, James was a beacon of professionalism and support. He demonstrated exceptional customer service by keeping me calm and informed every step of the way. Despite some concerning updates, James managed to set clear expectations, earning my trust and confidence in his capabilities. His dedication to addressing my concerns and ensuring a positive outcome was truly remarkable. Having been a customer service manager for nearly three decades, I have a deep appreciation for the kind of exemplary service James provided. His positive attitude, genuine concern for the customer, and commitment to resolving issues reflect a true passion for his job. I can confidently say that it would have been an honor to have a team member like James during my tenure. His approach to handling the situation was nothing short of commendable, and the end result surpassed all expectations, making the prolonged wait entirely worthwhile. I am immensely grateful for James' exceptional assistance and the level of care he showed during this entire process. This experience has not only restored my confidence in the quality of service provided by Zales but has also left me with a deep appreciation for the dedication and professionalism exhibited by James. I highly recommend Zales, especially the store in Collierville, for anyone looking for not only exquisite jewelry but also outstanding customer service. Thank you, James, for turning what could have been a frustrating experience into one filled with positivity and satisfaction.

Exceptional Service at Zales: A Heartfelt Commendation to James

I recently had the pleasure of experiencing impeccable service at Zales, particularly at the Collierville Tn store in the Carriage mall, all thanks to the outstanding sales rep, James. Let me tell you, James is an absolute gem of an employee. When I brought in my wedding ring for repairs, little did I expect a routine two-week process to stretch into almost two months due to a broken ring guard. Throughout this unforeseen delay, James stood by me, keeping me calm and informed every step of the way. His communication was not only clear but also reassuring, even when the news he had to deliver seemed worrisome. James's dedication to resolving the issue was unwavering, and his passion for his job shone through brightly in every interaction we had. As someone who worked in customer service for nearly three decades, I can confidently say that James embodies the pinnacle of exceptional customer care. His professionalism and genuine care for customers like me make him a truly invaluable asset to the Zales team. The wait may have been longer than expected, but the end result was undeniably worth it, all thanks to James's unwavering commitment to excellence. Thank you, James, for making my experience at Zales truly exceptional.

Late Payment Scamming

As an avid jewelry enthusiast, I was overjoyed when my husband surprised me with a stunning wedding ring from zales.com. The euphoria, however, quickly turned to dismay when we discovered an unexpected $41 late fee on our account, despite always making timely payments. Frustrated and encouraged by a sense of injustice, we reached out to the customer service team to address the issue. Initially, we were assisted by a gentleman who kindly waived the fee, but upon further investigation, another charge surfaced. This led me to request a conversation with a supervisor, and Eddie subsequently joined the call. To my astonishment, Eddie's response to our concerns was to abruptly hang up, leaving me feeling disheartened and unheard. Refusing to be deterred, I dialed the customer service number once more, and this time, I was met with a more empathetic representative who shed light on a disheartening policy. Despite making payments on time, customers were seemingly still being penalized due to processing delays, resulting in unwarranted late fees. This revelation was disconcerting, especially after being informed that the company was aware of the ongoing issue. Expressing my frustration, I confronted the representative, highlighting the apparent injustice in the company’s practices and the toll it was taking on loyal customers. To my astonishment, the individual seemed to tacitly acknowledge the questionable nature of these policies, leaving me with a sense of disillusionment and disappointment. Regrettably, this encounter has led me to sever ties with Zales. The realization that a company, which should symbolize love and commitment, is potentially profiting from such dubious practices is disheartening. As a consumer, I value integrity and transparency, and I refuse to support any entity that operates in a manner that compromises these principles. In conclusion, while the allure of their products may be undeniable, I cannot in good conscience continue to patronize a company whose banking practices appear to emulate those of scammers. My hope is that by sharing my experience, others may be spared the frustration and disappointment that I have endured.

Customer Service. (Rosie.)

I recently had the pleasure of visiting Zales Jewelry in Santa Rosa, California, and I cannot express enough the exceptional retail experience I had, particularly with their outstanding staff member, Rosie. My visit was to return an item I had previously purchased, and from the moment I entered the store, Rosie greeted me with a warm and friendly smile, instantly putting me at ease. Rosie's expertise and professionalism were evident as she efficiently assisted me with the return and refund process, making what could have been a complicated procedure remarkably simple. Her knowledge of the store's policies and genuine desire to help left a lasting impression on me. During our interaction, I mentioned my interest in birthstone rings, and to my delight, Rosie took the time to show me a stunning collection available at the store. Her patience and attentiveness as she presented the various options made the entire shopping experience truly enjoyable. Ultimately, I was so enamored by the selection that I ended up purchasing a beautiful birthstone ring, a decision made all the more special by Rosie's assistance and the overall pleasant atmosphere cultivated by the entire staff. I must emphasize that my overall experience at Zales was nothing short of delightful. The environment was inviting, the merchandise was exquisite, and the customer service provided by Rosie and the rest of the staff was beyond commendable. In conclusion, I wholeheartedly give five stars to Rosie and the team at Zales Jewelers in Santa Rosa for their top-notch customer service and dedication to creating a truly memorable shopping experience. As a resident of Rohnert Park, California, I can confidently say that Zales has earned a loyal customer in me, thanks to the exceptional service and care they provide. Thank you, Rosie, and thank you to the wonderful staff at Zales Jewelry for a shopping experience that exceeded all expectations. Sincerely, Carolyne C.