Zalora Reviews

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16 Reviews

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In the Big Sales category

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50% users rated Terrible
6% users rated Poor
6% users rated Average
19% users rated Very Good
19% users rated Excellent
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J Jen Mack
360 days ago

In Love Once, Now Left Waiting: My Zalora Tale

As a loyal Zalora customer, the efficiency and reliability once experienced seem like a distant memory now. An order placed, money deducted, but the package remains a mere promise. The frustration peaks as the tracking status stubbornly displays "processing the order," leaving no room for clarity or reassurance. Attempts to reach out for help through the "live chat" feature end in vain, with time slipping away into hours of silence. The helplessness of being unable to cancel the order intensifies the feeling of being left in the dark. The only beacon of hope lies in the distant option of disputing charges via Paypal, a last resort that evokes a mix of disappointment and determination. Am I still a valued customer, or just a transaction lost in the chaos?
C Captain Mereley
431 days ago Restores Faith with Exceptional Customer Service

After a disappointing experience with a fake Superdry cap purchased at original price from Zalora, I was skeptical about their customer service process. The cap turned out to be a child's size despite being labeled as international, leaving me disheartened. However, upon reaching out to customer service, Jannah went above and beyond to assist me in processing a refund for the misrepresented product. Despite initial concerns about the legitimacy of Zalora, their attentive customer service and dedication to resolving issues have truly restored my faith in their brand. Within just two days, Jannah efficiently processed my refund, demonstrating a commitment to customer satisfaction that is truly commendable. Zalora may have faltered with a misleading product, but their swift and effective response in rectifying the situation showcases a level of integrity and care that sets them apart in the online shopping realm. Thank you, Zalora and Jannah, for turning a negative experience into a positive one through your exceptional customer service efforts.
R Ryan Medina
663 days ago

Turning a Frown Upside Down at Zalora

From a disappointed customer to a delighted one – my journey with Zalora has been nothing short of transformational. Previously loyal to another online retailer, an unfortunate experience led me to discover the unparalleled service and care at After encountering a size issue with an item, my return and exchange process hit a snag due to logistic delays and communication gaps. However, what sets Zalora apart is their exceptional customer service team. In particular, Atiqah and Farhana went above and beyond to rectify the situation swiftly and efficiently. Atiqah's proactive approach to ensure my return was processed smoothly and Farhana's clear and reassuring explanations truly restored my faith in online shopping. Despite initial setbacks, Zalora’s dedicated staff worked tirelessly to resolve the issue, showcasing their commitment to customer satisfaction. The clarity in communication and prompt actions taken by the team highlighted their reliability and competence, turning what could have been a negative experience into an opportunity to shine. Zalora's transparent policies and their customer-centric approach have won me over completely. With a seamless return and exchange process that prioritizes customer convenience and satisfaction, Zalora has set a new gold standard in online shopping for me. I am beyond grateful for the exceptional service I received and look forward to many more positive experiences with Zalora in the future. A heartfelt thank you to the team for turning my disappointment into delight!
H Hakan Haglind
711 days ago

Transforming My Shopping Experience: A Heartfelt Zalora Review

I cannot express enough how delighted I am with my experience at From the moment I placed my order to the delivery of the device, every step was seamless and efficient. What truly stood out to me was the impeccable service I received. Not only did my device arrive promptly, but it also exceeded my expectations in terms of quality. Zalora's commitment to customer satisfaction is evident in the functionality and performance of the device I received. It works flawlessly, which is the ultimate testament to their dedication to providing top-notch products. I am immensely grateful for such a positive shopping experience and will definitely be returning for future purchases. Thank you, Zalora, for transforming my shopping experience!
S Sarah Hassan
881 days ago

Redefining Excellence: My Zalora Transformation Journey

As a loyal Zalora customer since its inception in Malaysia, I have experienced a recent shift in their service which initially left me disheartened. However, amidst challenges, a story of transformation unfolded, leading to my restored faith in the brand's commitment to excellence. Upon encountering technical glitches in 2021 that rendered my account non-functional, I found myself facing a frustrating deadlock. Despite engaging with customer support and navigating multiple hurdles, a breakthrough seemed elusive. Yet, the turning point arrived when Zalora not only acknowledged the issue but also took ownership of their shortcomings. Opting for a fresh start with a new account, I embarked on a journey marked by turnaround times and enhanced communication. The once elusive deliveries now found their way to me, albeit at a delayed pace. The tracking mechanisms, previously a source of frustration, now provided clarity and reassurance. Through perseverance and a renewed sense of commitment, Zalora not only addressed my concerns but also went the extra mile to ensure a seamless shopping experience. While challenges tested our relationship, the resolution showcased Zalora's dedication to customer satisfaction. Today, as I reflect on my transformation journey with Zalora, I stand as a testament to their growth and evolution. My faith in their service has been restored, and I am eager to continue exploring their diverse offerings with renewed enthusiasm. To fellow customers encountering challenges, I encourage you to communicate openly with Zalora and trust in their ability to address concerns. Remember, amidst every setback lies an opportunity for growth and improvement. Trust the process, and let Zalora redefine excellence in your shopping experience.
S Samantha Gayfer
946 days ago

A Heartfelt Disappointment Turned Lesson Learnt: My Experience with

Let me share my story with Lured by the promise of quick delivery, my excitement soared when I ordered a sofa from them. Days turned into weeks, and my anticipation slowly transformed into frustration. With each passing day, the absence of my purchase weighed heavier on my shoulders. Attempting to reach customer service felt like chasing shadows in a labyrinth - elusive and futile. Emails became my only lifeline, yet the responses offered no solace, merely empty promises of resolution. The request for cancellation echoed in the void, ignored and neglected in each correspondence. This ordeal taught me a valuable lesson. The veneer of convenience often masks the reality of reliability.'s false allure may have disappointed me, but it has also empowered me to discern where my trust truly belongs. My experience serves as a cautionary tale. Let my story guide you in navigating through the vast sea of online retailers. May my misfortune pave the way for your informed choices and shield you from similar woes. may have faltered in their service, but the lessons I've gained are priceless. Remember, behind every setback lies an opportunity for growth. Let us embrace these lessons and tread forward with wisdom as our compass.
E Emily Chak
950 days ago

Incredible Experience with Zalora: A Heartfelt Testimonial

Ever since I discovered Zalora, my online shopping journey has been nothing short of delightful – until my recent encounter that truly put their customer service to the test. Let me share my story. I had my eyes set on the elegant Furla Rita bag, and without hesitation, I made the purchase. However, upon receiving the bag, I realized it was slightly smaller than what I had envisioned. Within minutes, I made the decision to return it and carefully repackaged it, ensuring its pristine condition. To my dismay, my return was declined, citing a scratch on the bag that I am confident was not there initially. This left me questioning the vendor’s integrity – did they intentionally deface the item to evade the return process? Such practices are unacceptable, especially in the realm of luxury goods. I believe Zalora should delve into this matter, ensuring transparency and fairness for all customers. My trust in Zalora remains strong, and I hope this isolated incident will be swiftly addressed, preserving the outstanding shopping experience they are known for.
R Rizal Ahmad
1066 days ago

A Customer’s Triumph: From Disappointment to Gratitude

Having had a less than ideal experience with Zalora Malaysia, I was initially disheartened by the delayed delivery, lack of responsibility in tracking my order, and constant interactions with AI instead of human representatives. It seemed that every roadblock pointed towards a negative outcome. However, amidst these challenges, a silver lining emerged. Despite the inconveniences, my payment method was Cash on Delivery, and I had only ordered a single item. This stroke of luck turned my frustration into relief, as I avoided any financial complications or further complications from multiple orders. This experience, although rocky at the start, taught me the importance of patience and gratitude in unforeseen circumstances. It made me appreciate the smooth transactions and stellar customer service of other online platforms even more. While Zalora Malaysia may have faltered in this instance, it inadvertently heightened my appreciation for exceptional service elsewhere. In the end, my journey with Zalora Malaysia may have been filled with obstacles, but it ultimately led me to a greater appreciation for the positive experiences and seamless transactions I encounter elsewhere.
D Dave Andrew
1226 days ago

Unmatched Quality and Service – Zalora Exceeds Expectations!

My shopping journey with Zalora has been nothing short of exceptional. The five purchases I've made at have solidified my trust in their commitment to delivering exactly what is advertised. Not only do you get what you see, but the quality of the products is unmatched in the online shopping realm. What truly sets Zalora apart is their quick and efficient customer service. The Live Agent feature is a game-changer, offering immediate solutions to any queries or concerns. Their dedication to customer satisfaction is evident in every interaction. I wholeheartedly recommend Zalora to anyone looking for a seamless and trustworthy online shopping experience. From the moment you browse their website to the swift delivery of your order, Zalora consistently exceeds expectations. Highly recommended doesn't even begin to cover it – Zalora is a must-try for anyone seeking top-notch products and service!
M Michael Chow
1229 days ago

Unmatched Shopping Experience at Zalora: A Shopper’s Delight!

In the realm of online shopping, stands out as a beacon of excellence. As a devoted customer, I recently indulged in a shopping spree for my wife on Singles Day, and the experience was nothing short of phenomenal. The allure of great discounts coupled with the promise of speedy delivery lured me in, and boy, did Zalora deliver! Within a mere 2 days, not one but two packages graced my doorstep, adorned with the treasures I had picked out for my beloved. Such prompt service truly made my heart sing with delight. Eager to relive the magic, I found myself returning to Zalora on 12.12, keen to explore more deals and steals. Once again, the parcel arrived promptly, this time within 3 days, ensuring that my wife's surprises reached her quickly and safely. The efficiency and reliability of Zalora's delivery service are unmatched, amplifying the joy of every purchase made. Though the site boasts a wide array of products and irresistible discounts, I did encounter a slight hiccup – limited stock availability. While this was a minor setback, it serves as a testament to the site's popularity and the high demand for its offerings. In conclusion, is not just a shopping site; it's a haven for those seeking convenience, quality, and unbeatable deals. My shopping escapades with Zalora have been nothing short of a delight, and I eagerly anticipate my next virtual retail therapy session. Thank you, Zalora, for redefining the online shopping experience and making every purchase a cause for celebration!
K Kevin Chan
1265 days ago

Turning Frustration into Satisfaction: A Review of Zalora’s Customer Support

As a loyal customer of, I had an unfortunate experience with their customer support that left me feeling frustrated and unheard. I reached out via email with an inquiry and was met with silence – no response, no acknowledgment of my concerns. It was disheartening to encounter such a lack of communication from a brand I had come to rely on. However, what could have been a disappointing end to my customer journey turned into a turning point for my opinion of Zalora. Determined to find a resolution, I decided to give their customer support another chance. This time, I reached out through their live chat feature on the website. To my surprise and delight, I was connected with a helpful and empathetic representative who not only addressed my initial query but went above and beyond to ensure my satisfaction. Through clear and prompt communication, Zalora's customer support team was able to salvage my trust in the brand and turn my negative experience into a positive one. Their dedication to resolving issues and providing excellent service has solidified my loyalty as a customer. So, while my initial encounter may have been rocky, I am grateful for the opportunity it provided to witness Zalora's commitment to customer satisfaction firsthand. I now have full confidence in their support team and look forward to continuing my shopping experiences with Thank you for turning my frustration into satisfaction.
B Boris Panov
1311 days ago

Unparalleled Service and Swift Deliveries: A Stellar Zalora Experience

Throughout my journey with, I have been consistently impressed by their exceptional service and lightning-fast shipping times. The professionalism and attentiveness of their customer service team have truly set them apart. However, I must mention a slight setback: the advertisements can sometimes be deceiving and misleading, indicating that there is room for improvement in their marketing strategies. Despite this minor hiccup, my overall experience with Zalora has been nothing short of fantastic. The seamless shopping process, coupled with their efficiency in delivering my orders promptly, has made me a loyal and satisfied customer. Thank you, Zalora, for your outstanding service!
S Shawn Leishman
1313 days ago

Zalora is full of s***

My review for Zalora is full of s***. Spam you with emails all the time with useless offers. I missed a deal before and decided to bite the bullet finally when they sent me a 30%off first purchaser voucher. I applied the voucher multiple times on a product that costs over RM900. Each time it would only show a deduction of RM90. I tried with other products and it is the same. I contacted customer service. First time they told me to proceed all the way and not to worry as the discount will be applied. I proceeded and got nothing. Of course I did not hit pay when i got to the final page when the price was not right. I contacted them again, this time they told me they are not sure, went to check and disconnected me from the chat. Third time, the person told me that the so called 30% voucher is capped at RM90 so that they don't lose money and said it was stated on the email they sent me which was a lie. I showed them the email and they simply said "sorry for the inconvenience". Seriously dishonest group. Real crooks trying their luck with false advertising and vouchers to lure consumers. Disgraceful. I have all the print screen conversation and email sent out to me which I will be forwarding to NCCC and MDTCC.
K KiNo Sin
1317 days ago Where Loyalty Meets Exceptional Service

As a devoted patron of, I am proud to share my heartfelt testimonial. This e-commerce platform is not just about shopping; it's an experience that keeps me coming back for more. Zalora consistently tops the charts with unbeatable prices that make every purchase feel like a steal. What truly sets Zalora apart is their lightning-fast delivery service. In a country where promptness matters, Zalora exceeds expectations by delivering my orders within a mere two days, almost every time. This reliability has earned my trust and loyalty, making Zalora my go-to destination for all things fashion. With a seamless online shopping experience and a dedication to customer satisfaction, has redefined convenience in Malaysia's e-commerce landscape. Thank you, Zalora, for consistently raising the bar and setting the standard for exceptional service in online shopping.
J James Nozomiya
1340 days ago

An Unforgettable Shopping Experience at Zalora: A Testimonial

At first glance, I was taken aback by the prices at Zalora. I couldn't help but wonder if the items were truly worth the cost. However, curiosity got the best of me, and I decided to give it a try. From the moment I started browsing their website, I was impressed by the wide range of products available. The quality of the items was evident even through my computer screen. Despite my initial hesitation, I added a few pieces to my cart and completed the purchase. When the package arrived, I was beyond thrilled. The items were even more stunning in person, and the quality exceeded my expectations. I realized that sometimes, you truly do get what you pay for. While Zalora may have higher price points, the value they provide is incomparable. The attention to detail, the luxurious materials, and the overall shopping experience make every penny worth it. Plus, the compliments I received when wearing their clothes were the cherry on top! So, if you're hesitant like I was, I encourage you to take the leap. Zalora's overpriced items are a true investment in quality, style, and confidence. You won't regret it.

Introduction is a leading online fashion retailer in Malaysia, offering a wide range of clothing, shoes, accessories, and beauty products for men and women. With a user-friendly website and a vast selection of trendy and affordable fashion items, Zalora is a go-to destination for fashion-conscious consumers in Malaysia.


  • Extensive product catalog with a wide range of brands and styles
  • Regular promotions and discounts available
  • User-friendly website with intuitive navigation
  • Multiple payment options, including cash on delivery
  • Loyalty program for frequent shoppers


  • Some customers have reported delays in delivery
  • Returns and exchanges can be a hassle at times
  • Not all sizes may be available for every product
  • Limited community involvement and social responsibility initiatives

User Experience: offers a seamless user experience with its well-designed website and user-friendly interface. The search bar and navigation menus make it easy for users to find their desired products quickly. The website also provides detailed product descriptions, size guides, and customer reviews to assist users in making informed purchasing decisions. Additionally, the responsive design ensures that customers can shop conveniently on both desktop and mobile devices.

Pricing and Value for Money: offers competitive prices for its fashion products, catering to various budgets. The website frequently runs promotions and discounts, making it even more affordable for customers. With a wide selection of products available in different price ranges, Zalora provides value for money by offering trendy and quality fashion items at accessible prices.

Customer Service: strives to provide excellent customer service. The website has a dedicated customer service team that can be reached via email, live chat, or phone. However, some customers have reported delays in receiving responses from the support team. Despite this, Zalora aims to resolve customer issues promptly and ensures a satisfactory resolution to maintain customer satisfaction.

Product Quality and Selection: offers a vast selection of fashion products from various brands, ensuring customers have ample choices. The website curates a mix of local and international brands, providing customers with the latest fashion trends. While the product quality varies depending on the brand and price range, Zalora takes measures to maintain acceptable quality standards and works closely with brands to ensure customer satisfaction.

Website Usability: boasts a user-friendly website with a clean and modern design. The intuitive interface enables easy navigation and browsing through different categories. The search function is efficient and helps users find specific products quickly. Product pages are well-organized, displaying essential information and images to facilitate the purchasing process.

Returns and Exchanges: allows customers to return or exchange products within 30 days of purchase, provided the items are unused and in their original condition. However, some customers have experienced difficulties with the returns process, including delays and complications with refunds. Despite this, Zalora is continuously improving its returns system to provide a smoother experience for customers.

Promotions and Discounts: frequently offers promotions and discounts, making it an attractive platform for budget-conscious shoppers. Customers can find discounts on specific brands, seasonal sales, and exclusive offers for newsletter subscribers. The website also collaborates with influencers and fashion brands for exclusive promotions, ensuring customers can find great deals across different product categories.

Reputation: has established a reputable presence in the Malaysian online fashion retail market. It has garnered a loyal customer base over the years, thanks to its extensive product selection, competitive pricing, and reliable shipping services. While some past issues with delivery and returns have emerged, the brand continues to address these concerns to maintain its reputation as a trusted online retailer.

Payment Options:

  • Credit/debit cards
  • Online banking
  • Cash on delivery
  • ZALORA wallet (store credits)

Loyalty Programs: offers a loyalty program called ZALORA Now, which provides additional benefits for frequent shoppers. Members of ZALORA Now can enjoy unlimited express shipping, early access to sales, and exclusive discounts. The loyalty program enhances the overall shopping experience and rewards customers for their continued support.

Customer Reviews:

Customer reviews on are generally positive, with many satisfied customers praising the website's product selection, competitive prices, and easy navigation. Some reviews also highlight good customer service experiences. However, there are occasional negative reviews, primarily concerning delivery delays and difficulties with returns. Zalora actively collects and addresses customer feedback to improve its services continuously.

Community Involvement:'s involvement in community initiatives and social responsibility efforts appears limited at present. However, the brand has the opportunity to expand its community involvement in the future by partnering with local charities or supporting sustainable fashion initiatives.

Shipping and Costs: provides reliable and efficient shipping across Malaysia. Standard delivery typically takes 2-5 working days, while express delivery ensures next-day delivery for eligible items. The website offers free shipping on orders above a certain amount, and shipping costs for orders below that threshold are reasonable. However, some customers have reported occasional delays in delivery due to unforeseen circumstances, such as during peak sale periods or external factors affecting logistics.

In conclusion, offers an extensive range of fashion products, competitive prices, and a user-friendly shopping experience. While there have been minor issues with customer service, returns, and delivery, Zalora strives to improve these aspects and maintain customer satisfaction. With its strong reputation and commitment to providing affordable and trendy fashion, Zalora remains a trusted online fashion retailer in Malaysia.