Zipgo Reviews

Voted Average (3/5)

52 Votes

52 Reviews

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17% users rated Terrible
25% users rated Poor
8% users rated Average
4% users rated Very Good
46% users rated Excellent
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Introduction:

Zipgo.in is a unique transportation platform established in 2013 to provide affordable and comfortable rides to people in India's metro cities. It aims to revolutionize the way people travel by offering a convenient and cost-effective alternative to private car ownership, taxi-hailing apps, and public transportation.

Pros and Cons:

Pros:
  • Reliable and punctual service
  • Fully air-conditioned vehicles with comfortable seating
  • Affordable pricing with transparent fare estimates
  • Multiple payment options, including cash, credit/debit cards, and digital wallets
  • Digital tickets and real-time updates on booked rides
Cons:
  • Limited service availability in selected cities only
  • No instant booking option, advanced reservation required

User Experience:

Zipgo.in provides a smooth and hassle-free user experience through its mobile app and website. Users can easily book their rides, check the fare estimates, track their booked rides, and make payments within a few clicks. The app also offers real-time updates on the driver's arrival and the estimated time of arrival (ETA) at the destination.

Pricing and Value for Money:

Zipgo.in offers competitive pricing, with fares starting at as low as Rs. 5 per kilometer, making it an affordable option for daily commuters. The fare estimates are transparent and upfront, and there are no hidden charges. Users can also avail of various discounts and offers by applying promo codes during the booking process, making it a great value for money option.

Alternatives:

Some popular alternatives to Zipgo.in are Ola Shuttle, Shuttl, S3 Shuttle, and Rapido Shuttle. However, Zipgo.in stands out for its affordable pricing, multiple payment options, and comfortable ride quality.

Customer Service:

Zipgo.in offers excellent customer service, with a dedicated helpdesk available through the app and website. Users can reach out to customer support for any queries, feedback, or complaints, and they will get a prompt response.

Product Quality and Selection:

Zipgo.in offers high-quality shuttle buses with comfortable seating, air-conditioning, and a focus on safety and hygiene. The fleet of buses is regularly maintained and serviced to ensure a seamless experience for the users.

Website Usability:

The Zipgo.in website is easy to navigate, with a simple and user-friendly interface. Users can easily book their rides, check fare estimates, and track their ride status through the website.

Returns and Exchanges:

Zipgo.in offers a flexible cancellation and refund policy, allowing users to cancel their booked ride with a full refund up to 15 minutes before the scheduled departure time.

Promotions and Discounts:

Zipgo.in offers various promotions and discounts to its users, including referral programs, first-time user discounts, and frequent user rewards. Users can avail these discounts and offers by applying promo codes during the booking process.

Reputation:

Zipgo.in enjoys a positive reputation for its reliable, affordable, and comfortable service. It has a high user rating on various review platforms, including Google Play Store and Apple App Store.

Payment Options:

Zipgo.in accepts multiple payment options, including cash, credit/debit cards, and digital wallets like Paytm and Mobikwik. Users can choose their preferred mode of payment while booking their ride.

Loyalty Programs:

Zipgo.in offers a loyalty program wherein users can earn reward points for every ride and redeem them for discounts or free rides.

Customer Reviews:

Customers highly appreciate Zipgo.in's punctual and comfortable service, affordable pricing, and user-friendly app. Many users have praised the well-maintained buses and the helpful and courteous drivers.

Community Involvement:

Zipgo.in has actively participated in various community events like blood donation drives and fitness campaigns to promote social responsibility and wellness awareness.

Shipping and Costs:

Since Zipgo.in is a transportation platform, there are no shipping costs associated with its service. The pricing is transparent and affordable, with fares starting as low as Rs. 5 per kilometer.