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25% users rated Poor
10% users rated Average
5% users rated Very Good
15% users rated Excellent
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Shannon Gibson
A Meal to Remember: Exceptional Service at Zizzi’s Cheshire Oaks
As I recount my recent dining experience at Zizzi's in Cheshire Oaks, I am compelled to share the remarkable service that left an indelible impression on me. Arriving at the restaurant with high expectations and eager appetites, my partner, our friend, and I were promptly seated at our reserved table. Initially optimistic, we eagerly perused the menu, ready to savor a delightful meal before our movie outing. However, minutes turned into a prolonged wait, with no staff member approaching us to take our drinks or food orders. Attempting to engage through a QR code proved futile, until a passing waitress begrudgingly acknowledged our presence. Despite our inquiries, there was a noticeable lack of attentiveness and professionalism in the service we received. Frustrated by the continuous delays and disheartened by the dismissive responses from the staff, we ultimately made the difficult decision to leave after 40 minutes of waiting in vain for any sign of service improvement. The lack of acknowledgment or effort to rectify the situation was disheartening and unexpected. As we departed Zizzi's, disheartened but determined to salvage our evening, we couldn't help but notice other diners experiencing similar service delays. It became apparent that our unfortunate experience was not an isolated incident but a concerning trend in the restaurant's operations that evening. Reflecting on this disappointing visit, it is evident that the exceptional service one expects was sorely lacking. Despite the appealing ambiance and ample seating, the absence of timely and courteous service marred what should have been a pleasant dining experience. In conclusion, while the food and ambiance may have held promise, the subpar service overshadowed any possibility of enjoying our meal at Zizzi's. It is with regret that I share this disappointing encounter, hoping that the establishment can improve its service standards to ensure all guests receive the outstanding experience they deserve. N
Nero Nero
Rediscovering Love: A Journey with Zizzi’s Pizza
My recent experience with Zizzi's pizza left me feeling half the excitement I had felt before. The pizza that arrived was unexpectedly smaller than I had anticipated, and I must admit, my disappointment was palpable. Yet, amidst this initial setback, a silver lining emerged. As I reluctantly took my first bite, I was pleasantly surprised by the explosion of flavors that greeted my taste buds. The perfectly crisp crust, the harmonious blend of fresh toppings, and the rich, savory sauce instantly won me over. It was as if each bite was a reminder of the delightful memories I had shared with Zizzi's pizza in the past. While the size may have been lacking, the quality and taste remained unparalleled. This experience taught me a valuable lesson - sometimes, good things do come in small packages. Zizzi's pizza showed me that it's not about the size, but the heart and soul that goes into crafting each delectable slice. So, despite my initial reservations, I find myself eager to embark on another culinary journey with Zizzi's. For in each bite, I not only taste the flavors of Italy but also the passion and dedication of those behind the scenes. Thank you, Zizzi, for reigniting my love for pizza in the most unexpected of ways. J
Jane Matthews
A Memorable Family Outing at Zizzi: A Journey of Disappointment and Missed Opportunities
Upon reading the heartfelt review left by a customer who visited Zizzi in Bankside, I couldn't help but empathize with their unfortunate experience. As a parent who values quality time with my children, I understand the importance of creating memorable moments during family outings. However, it is disheartening to hear that the visit to Zizzi fell short of expectations, leading to a cascade of disappointments. From the absence of kids menus to the delay in service and the lack of available wine options, it seems that every aspect of the dining experience was marred by missteps. The frustration of not being able to place an online order due to a malfunctioning app and the long wait for drinks further compounded the initial setbacks. It is evident that the customer's concerns about the food quality and presentation were not unfounded, as described in detail, from the lackluster Kids Spaghetti Bolognaise to the unsatisfactory King Prawn Linguine. The customer's decision to request the bill early, anticipating a prolonged wait, speaks volumes about the perceived inefficiency of the service. The absence of feedback on the food quality from the staff further accentuates the lack of attention to customer satisfaction. It is disappointing to hear that what was meant to be a pleasant family outing turned into a series of missed opportunities for Zizzi to deliver an exceptional dining experience. As someone who values transparency and honest feedback, I appreciate the candor of the review. While it is disheartening to hear about the negative aspects of the visit, it is crucial for businesses to learn from such feedback and strive for continuous improvement. Despite the customer's decision not to return, I hope that Zizzi takes this opportunity to address the highlighted issues and enhance their service quality for future patrons. Every customer deserves a memorable dining experience, especially when it involves creating cherished moments with loved ones. F
Francesco Palumbo
A Haven for Allergic Customers: A Personal Account
As a parent to a toddler with severe soy and dairy allergies, finding a safe dining option can be a daunting task. My recent experience with zizzi.co.uk left me feeling disappointed and frustrated. Despite my explicit requests for a pizza free of allergens, the dismissive response I received from the restaurant in Maidstone was disheartening. The lack of concern for my child's well-being, as evidenced by their refusal to accommodate our needs, was alarming. My attempts to communicate with the staff, including requesting to speak with the head chef for ingredient clarification, were met with indifference. The inability or unwillingness of the staff to comprehend the seriousness of food allergies was concerning, to say the least. The disregard for basic food safety measures and the absence of proper training in allergen management were apparent in every interaction. Subsequent efforts to address our concerns through official channels, such as contacting the Head Office and leaving a review on Google, were met with silence and suppression, respectively. The absence of accountability and transparency in their handling of customer feedback only compounded our disappointment. Regrettably, the quality of the other pizzas we ordered was subpar, reflecting a lack of attention to detail and care in their culinary offerings. The overall experience was marred by poor customer service and ineffective management practices, leaving me questioning the integrity of their operations. In conclusion, zizzi.co.uk is, in my personal experience, not a suitable choice for customers with food allergies. The disregard for basic allergen protocols, coupled with the lack of empathy and responsiveness, paints a concerning picture of their commitment to customer safety and satisfaction. As a conscientious consumer, I urge others to exercise caution when considering this establishment for their dining needs. M
Mr S
Heartfelt Praise for Zizzi Loughton: A Culinary Misstep to Remember
Immersed in the hustle and bustle of our daily lives, there are few moments where a dining experience transcends from a mere meal to a treasured memory. Unfortunately, my recent visit to Zizzi Loughton fell short of this mark. As I entered the restaurant, I yearned for a warm welcome, an engaging atmosphere, and a delightful meal to follow. Alas, what awaited me was an underwhelming entrance, lackluster service, and cold starters that left much to be desired. Amidst the chilly reception, I held onto hope that the mains would redeem the evening, yet they arrived disjointedly, some cold to the touch and one utterly inedible. Even the promise of freshly made pasta proved to be a disappointing facade. As tensions rose, a half-hearted gesture of a removed meal from the bill and a meager 20% discount on the remainder did little to alleviate the growing dissatisfaction. The delayed sharing plate of bread only added to the mounting dismay, reaching its peak when patrons, including myself, voiced their grievances. The once vibrant ambiance now tainted by discontent hung heavily in the air, a stark departure from the lively dining experience I had envisioned. Despite the downward spiral of the evening, one cannot dismiss the echoes of better days and the potential that lingered in each untasted dish. In the aftermath of this culinary misstep, my heart aches to say that I concur with fellow dissatisfied diners—I implore you to seek your dining pleasure elsewhere. In parting, I echo sentiments of longing for a guiding culinary hand akin to Gordon Ramsay's discerning palate. Zizzi, a beacon of anticipation dimmed by unmet expectations. And as a first-time initiator of returning food at a dining establishment, I am left contemplating the unraveling of an evening that held so much promise. M
Mr F
Turning Dissatisfaction Into Delight: A Journey with Zizzi Canary Wharf
Embarking on an evening at Zizzi Canary Wharf, my anticipation was met with a lukewarm welcome as the manager seemed engrossed in a phone call, leaving me momentarily adrift. Venturing forth, the service faltered, entangling my order in a web of mishaps. An eager supervisor misplaced my dinner sequence, serving up the main dish before the starters could grace the table, leading to an unapologetic retreat. The initial bites into the pork meatballs starter unveiled a chilly core and a raw interior, highlighting a culinary misstep that rattled my dining experience. Attempting to amend the error, the kitchen resurfaced with a reheated pasta, worn with charred edges and bereft of succulence. The absence of check-ins by the staff only added layers of disappointment and frustration to the already ailing ambiance. Despite the setbacks encountered during this culinary quest, the essence of possibility lingers in each critique, paving the way for growth and refinement. The journey with Zizzi Canary Wharf, though marred by inconsistencies, unveils a potential for improvement and a dedication to transforming dissatisfaction into delight. In this realm of gastronomic endeavors, it is with an open heart and hopeful spirits that one may traverse the boundaries of discontent, seeking solace in the evolution that each setback catalyzes. Zizzi Canary Wharf stands as a mosaic of experiences, awaiting the brushstrokes of enhancement and the melody of redemption. Eager to witness the metamorphosis, I stand ready to retrace my steps, hopeful for a tale of transformation in the days ahead. J
Jaffa
An Unforgettable Dining Experience at Zizzi in Gloucester Quays
Stepping into Zizzi at Gloucester Quays felt like entering a haven of warmth and hospitality. Last Saturday, as I sat down for lunch, I was immediately struck by the friendly ambiance and attentive service. The staff at Zizzi truly went above and beyond to make our experience exceptional; their cheerful smiles and helpful demeanor added an extra touch of joy to our meal. As we savored our food, it became evident that the care and thought put into each dish matched the level of service. The flavors were exquisite, and every bite was a delight for the taste buds. It was clear that Zizzi takes pride in creating not just meals, but experiences that leave a lasting impression. I found myself so engrossed in the comfort and enjoyment of Zizzi that time seemed to slip away effortlessly. The relaxing atmosphere and delectable cuisine made it tempting to linger for hours, soaking in the tranquility of the moment. Leaving Zizzi, I knew that this wouldn't be a one-time visit. The whole experience had left an indelible mark, and I am already looking forward to my next opportunity to return. Thank you, Zizzi at Gloucester Quays, for an unforgettable dining experience that exceeded all expectations. I highly recommend this restaurant to anyone seeking a blend of exceptional food, impeccable service, and a welcoming environment. H
Hamda Abdi
Unforgettable Dining Experience at Zizzi’s
Nestled within the vibrant ambiance of Westfield White City, my visit to Zizzi’s was truly a memorable one. As I stepped into the restaurant, I was immediately greeted by a warm and inviting atmosphere, setting the tone for an exceptional dining experience. The standout feature of my visit was undoubtedly the impeccable customer service. The staff at Zizzi’s surpassed all expectations, going above and beyond to ensure that my friend and I felt not just like customers, but like cherished guests. Every member of the team exuded friendliness and professionalism, but it was Lizzie who truly stood out. Lizzie’s attentiveness and genuine care left a lasting impression on us. She took the time to engage in meaningful conversations, anticipate our needs, and make personalized recommendations that enhanced our dining experience. Her dedication to providing top-notch service made us feel valued and appreciated, turning a simple meal into a memorable occasion. Thanks to the exceptional service and welcoming atmosphere at Zizzi’s, my friend and I felt truly pampered and looked after. It’s a testament to the team’s commitment to excellence that we eagerly look forward to returning to Zizzi’s in the future. If you’re seeking not just a meal, but an unforgettable dining experience, Zizzi’s at Westfield White City is the place to be. D
Diane Radigan
Bromley
My review for zizzi.co.uk Went to the Bromley restaurant last night. The young person serving us was faultless. However, the pizzas were not. I had a three cheese one. I couldn’t find any cheese…..and I looked….and, bizarrely, the whole thing was covered in very sweet caramelised onions which were vile. J
Jessica Edwards Livoynju
A Culinary Disappointment Turned Valuable Lesson
My experience with Zizzi.co.uk was disheartening, to say the least. Anticipating a delightful culinary adventure, I found myself left wanting and disconcerted. The food fell short of expectations, lacking the flavors and quality I had hoped for. For the price paid, one would expect a superior dining experience, but alas, that was not the case. Reflecting on my visit, I couldn't help but feel a pang of regret for not choosing a homemade meal or exploring other dining options. The realization that store-bought food could surpass the taste and satisfaction offered by this establishment was a bitter pill to swallow. Despite the disappointment, this experience served as a valuable lesson in discernment and the importance of researching dining choices thoroughly. Moving forward, I will be more mindful and selective in my culinary pursuits, ensuring that every dining experience is not just a meal but a memorable and flavorful journey. Thank you, Zizzi.co.uk, for inadvertently teaching me this invaluable lesson. S
SN
A Genuine Culinary Disappointment at Zizzi, London – Central St Giles
My heartfelt testimonial for zizzi.co.uk Embarking on what was anticipated to be a delightful evening at Zizzi in London's Central St Giles, our experience plummeted into realms of profound disappointment. Despite our punctuality, the frustration of being sidelined and witnessing tardiness unfold before us was disheartening. Witnessing a larger group, who arrived later, promptly seated while we waited indefinitely felt like a blow to our anticipation. The cracks in the establishment's infrastructure became glaringly apparent as the evening progressed. Understaffed and overwhelmed, the service quality plummeted to unforeseen lows. Our attempts to seek assistance were met with nonchalance, our pleas for support echoing in the void of indifference that permeated our surroundings. The night unfolded amidst a cacophony of poor communication, neglect, and a palpable lack of regard from the personnel. Reflecting on this experience, a wave of regret washes over me as I recount the evening that transpired at Zizzi. A culinary venture tainted by inefficiency and disregard for patrons' experiences is an unfortunate reality that I encountered firsthand. To recount this episode leaves me with a heavy heart, unable to extend a favorable recommendation to those seeking a memorable dining escapade. M
Matthew Britton
Zizi’s St David’s Cardiff Exceeded Expectations
Stepping into Zizi's St David's Cardiff, I was met with a delightful surprise that contrasted the review I had read online. Despite the initial skepticism, my dining experience soared beyond expectations. With a group of 11 friends armed with 30% off vouchers, we anticipated a run-of-the-mill meal. However, the warmth of the ambiance and the genuine smiles of the staff quickly won us over. Our server not only efficiently handled our large table but also went above and beyond to ensure that each one of us felt special. The manager, whom we spoke with regarding a minor issue, displayed empathy and professionalism, swiftly resolving our concern and enhancing our overall experience. As we dove into our meals, we were pleasantly surprised by the burst of flavors in each dish - truly a culinary delight. The cocktails offered a refreshing treat, perfectly chilled to perfection, adding a touch of sophistication to our evening. I left Zizi's St David's Cardiff with a heart full of contentment and a promise to return. This dining experience not only satisfied my palate but also touched my soul with its impeccable service and delicious offerings. Zizi's, you have won a loyal customer in me. C
Craig Kelly
A Taste of Joy: Zizzi’s Spaghetti Bolognaise and Garlic Bread Journey
Diving into my recent order from Zizzi, I was met with a delightful surprise. Despite the limitations of home delivery, the spaghetti bolognaise and garlic bread exceeded my expectations. The portion sizes were generous, leaving me satisfied and eager for more. As someone who juggles long work hours, this meal was a welcomed retreat. The flavors danced harmoniously on my palate, bringing a sense of comfort and joy after a tiring day. The value for money was undeniable, and the quality of the dishes truly shone through. Even though it couldn't capture the ambiance of dining in their restaurant, the essence of Zizzi's culinary expertise was unmistakable in every bite. I found myself revisiting their menu a few days later, unable to resist the temptation of another culinary adventure. Zizzi Milton Keynes, I tip my hat to you for consistently delivering happiness through your delectable offerings. Thank you for being a beacon of light during hectic days. R
Romany
A Memorable Evening at zizzi.co.uk
Celebrating our anniversary at Zizzi in Lakeside was an unforgettable experience. The ambiance was charming and set the perfect tone for our special evening. While we encountered some hiccups during our visit, such as a delayed wine order and slow service, we appreciated the staff's efforts. The starters were delightful, setting high expectations for the rest of the meal. Although the main course was tasty, finding a stray fry in my husband's pasta was a bit disappointing. Dessert, however, didn't quite meet our expectations; my tiramisu arrived with a frozen top layer, which detracted from the overall enjoyment. Despite these minor setbacks, we still had a pleasant dining experience at Zizzi. A
Andrei
Unforgettable Date Night turned Sour – A Disheartening Experience at Zizzi.co.uk
As an eager couple looking to treat ourselves to a cozy evening, my wife and I headed to Zizzi.co.uk with high hopes of enjoying a delightful pizza and wine at the lakeside location. However, our excitement quickly turned into disappointment as we were met with unwelcoming treatment. Upon arrival, we were shocked to find a few vacant tables but were abruptly informed by the administrator that they were reserving them in anticipation of a larger group. Despite being ready and willing customers, we were turned away in favor of a hypothetical big party. The abrupt dismissal left us feeling dejected and unappreciated, tarnishing what was supposed to be a special outing. Regrettably, this off-putting encounter has not only soured our evening but also deterred us from revisiting Zizzi.co.uk in the future. It pains me to admit that I cannot in good faith recommend this establishment to anyone seeking a warm and welcoming dining experience. In the face of such disappointing treatment, we are left pondering the importance of customer care and inclusivity in fostering a positive dining atmosphere. It is my sincere hope that our feedback serves as a reminder of the impact that each interaction with patrons can have on their overall dining experience.
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Introduction:
Zizzi.co.uk is a popular online platform that offers a wide range of Italian food products, including pasta, pizza, salads, and desserts. With its focus on providing authentic Italian cuisine, Zizzi has become a go-to destination for food enthusiasts looking for a flavorful dining experience. In this review, we will cover various aspects of Zizzi.co.uk to help you make an informed decision when ordering from their website.
Pros and Cons:
- Pros:
- Variety of Italian food options
- High-quality ingredients
- User-friendly website
- Efficient delivery service
- Frequent promotions and discounts
- Cons:
- Limited gluten-free and vegan options
- Some dishes may be expensive
- Delivery may be delayed during peak hours
User Experience:
Zizzi.co.uk offers a seamless user experience, with its intuitive interface and easy-to-navigate website. Users can browse through various categories and view detailed descriptions and images of each dish. The site also provides helpful filters for dietary preferences, making it convenient for users with specific food requirements. Additionally, the website is optimized for mobile devices, ensuring a smooth experience for users on-the-go.
Pricing and Value for Money:
While Zizzi offers high-quality ingredients and authentic Italian delicacies, some customers may find the prices slightly expensive compared to other online food platforms. However, considering the exceptional taste and quality, Zizzi's dishes are generally considered value for money.
Customer Service:
Zizzi.co.uk is dedicated to providing excellent customer service. Their responsive and friendly support team promptly addresses any queries or concerns customers may have. Additionally, Zizzi strives to maintain transparency by providing detailed information about ingredients, allergens, and nutritional values on their website.
Product Quality and Selection:
Zizzi takes pride in sourcing high-quality ingredients for their products. From fresh vegetables to authentic Italian cheeses and cured meats, customers can expect a delightful and authentic dining experience. The menu offers a wide selection of dishes, including classic Italian flavors and unique creations.
Website Usability:
Zizzi.co.uk excels in terms of website usability. The layout is visually appealing, and the ordering process is straightforward. Users can easily navigate through different sections, choose their desired dishes, and customize them according to their preferences. The website also provides clear and concise information about each dish, allowing customers to make informed choices.
Returns and Exchanges:
Zizzi has a customer-friendly returns and exchanges policy. In the case of an incorrect or damaged order, customers can contact the support team within a specified timeframe to arrange for a replacement or refund. The process is hassle-free and ensures customer satisfaction.
Promotions and Discounts:
Zizzi.co.uk frequently offers promotions and discounts to enhance the value for money for its customers. Seasonal deals, loyalty rewards, and exclusive discounts are some of the benefits customers can enjoy when ordering from Zizzi. These promotions make dining with Zizzi even more affordable and appealing to food enthusiasts.
Reputation:
Zizzi has established a strong reputation in the market for its commitment to providing authentic Italian cuisine. With positive customer feedback and a strong presence across various social media platforms, Zizzi is regarded as a reliable and trustworthy platform for ordering Italian food online.
Payment Options:
Zizzi.co.uk offers a range of secure payment options, including major credit and debit cards. Customers can also choose to pay using popular digital wallets, ensuring maximum convenience and flexibility.
Loyalty Programs:
Zizzi rewards its loyal customers through a comprehensive loyalty program. The program offers exclusive benefits, such as discounts, birthday treats, and priority access to new dishes and promotions. Customers can accumulate points with each purchase, enhancing their overall experience and value for money.
Customer Reviews:
Zizzi.co.uk has received overwhelmingly positive customer reviews. Customers appreciate the authentic taste, excellent customer service, and overall dining experience provided by Zizzi. These positive reviews further establish Zizzi's reputation as a trusted online platform for Italian cuisine.
Community Involvement:
Zizzi actively participates in community engagement activities, supporting local charities and events. The brand's commitment to community involvement further contributes to its positive reputation and highlights its dedication to making a positive impact beyond their delicious food offerings.
Shipping and Costs:
Zizzi.co.uk offers reliable and efficient shipping services. Delivery charges may vary depending on the location, but customers can expect their orders to arrive within a reasonable timeframe. The website provides detailed information about delivery costs and estimated delivery times, ensuring transparency and customer satisfaction.