Zokudo Reviews

Voted Average (3/5)

49 Votes

49 Reviews

Vote Now

In the Big Sales category

Zokudo Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

8% users rated Terrible
16% users rated Poor
14% users rated Average
49% users rated Very Good
12% users rated Excellent
Zokudo Coupons
Write a review

Introduction:

Zokudo is an online gifting platform that provides a unique and convenient gifting experience for all occasions. The platform allows users to choose from various gifting options across different categories ranging from dining, travel, fashion, wellness, and more.

Pros:

Zokudo offers a wide range of gifting options that cater to diverse preferences and interests. The platform provides a hassle-free and seamless gifting experience with features such as instant e-gifting, personalised messages, and customised packaging. Zokudo also offers various promotions and discounts that make it an affordable option for users.

Cons:

While Zokudo provides numerous gifting options, the platform may not have as many options for users looking for niche or specific gifts. Additionally, the pricing range of some gifts may be on the higher side, limiting the affordability factor for some users.

User Experience:

Zokudo's user interface is easy to navigate and provides a smooth user experience. The platform offers multiple payment options, including credit/debit cards, net banking, and e-wallets, which makes the checkout process hassle-free. Zokudo's customer service team is prompt in addressing any concerns, queries or complaints.

Pricing and Value for Money:

Gifts on Zokudo are priced according to the category, and subcategory they fall into. While some of the gift options may be expensive, Zokudo provides various promotions and discounts that make them more affordable. Users get the added benefit of personalised messages and customised packaging when they gift through Zokudo.

Alternatives:

Some of the alternatives to Zokudo include Amazon, Flipkart, BigBasket, and Urban Ladder.

Customer Service:

Zokudo's customer service team is available through various modes such as phone, email, or social media handles. The team is prompt in addressing concerns and complaints and strives to provide a seamless experience to all users.

Product Quality and Selection:

Zokudo provides gifts across various categories, and the platform ensures that all gifts are of premium quality. The platform has a rigorous screening process in place to maintain the quality of their products.

Website Usability:

Zokudo's website is user-friendly and easy to navigate, with clear categorization and a search bar to aid users in finding the gift they want. The website also has a smooth checkout process, making it convenient for users to make a purchase.

Returns and Exchanges:

Zokudo has a 14-day return policy in place, and users can request a return or exchange in case they are unsatisfied with the gift. However, gifts that have been personalised or customised cannot be returned or exchanged.

Promotions and Discounts:

Zokudo offers various promotions and discounts to users, such as voucher codes that provide a percentage off on the gift price, cashback, and referral programmes.

Reputation:

Zokudo has a positive reputation among users for its quality products, excellent customer service, and seamless gifting experience.

Payment Options:

Zokudo provides multiple payment options for users, including credit/debit cards, net banking, and e-wallets.

Loyalty Programs:

Zokudo offers a loyalty programme called ZokuPoints, which enables users to earn points for purchases and activities on the platform. These points can be redeemed for future purchases or gifts.

Customer Reviews:

Zokudo has positive reviews from users for its quality products, convenient gifting experience, and excellent customer service.

Community Involvement:

Zokudo has partnered with various charities and organisations to support social causes and give back to the community.

Shipping and Costs:

Zokudo offers free shipping and delivery within India. The cost of the gift is inclusive of all taxes and shipping charges. In case of international shipping, the cost is calculated based on the shipping destination and the product's weight and dimensions.