Ikea Reviews

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110 Reviews

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In the Furniture Store category

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5% users rated Very Good
8% users rated Excellent
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M Mark Kochevar
47 days ago

Transformed My Bedroom with Ikea.com

Embarking on a quest to find the perfect foam mattress for my daybed led me to Ikea.com, where a gem awaited my discovery. The moment I laid eyes on the mattress, I knew it was the missing piece to revamp my bedroom oasis. Excitement filled me as I eagerly placed my order, eagerly anticipating its arrival. However, a bump in the road appeared when I discovered that the mattress was temporarily out of stock for my area. Disappointment initially set in, but I opted to sign up for notifications, hopeful for its return. Persistence paid off as I received the long-awaited email notifying me of its availability. Anticipation peaked as the delivery date approached. The meticulous attention to detail was evident when Ikea.com's team confirmed the delivery window, offering a seamless experience. Yet, a sudden email announcing a refund request left me bewildered and frustrated. Determined to resolve the issue, I reached out to customer service, seeking clarity on this unexpected turn of events. Despite the initial setback, my resolve remained unwavering. Requesting to escalate the matter, I anticipated a senior manager's call as promised within 24 hours. Disappointment lingered as days passed without a follow-up call, leaving me feeling overlooked and undervalued as a customer. The lack of communication and unmet promises tarnished the once-promising experience, casting a shadow over Ikea.com's reliability and customer service. Reflecting on my journey with Ikea.com, the initial excitement and hope for a bedroom transformation evolved into a disheartening chapter marred by unfulfilled promises and customer service shortcomings. As I navigate the aftermath of this experience, I am left with a newfound caution and wariness towards the brand's reliability, hoping for improved communication and accountability in the future.
S Sara
47 days ago

Transforming Every Corner of My Home with IKEA’s Timeless Designs

As an avid fan of IKEA, my journey to furnish my entire house with their exquisite furniture and decor has been nothing short of remarkable. A harmonious blend of functionality and aesthetics, IKEA's designs effortlessly resonate with my style, breathing life into every room. The never-ending stream of innovative offerings never fails to captivate me. With each visit, I am greeted by fresh, intriguing designs that spark my creativity and enhance the ambiance of my home. It's like a treasure hunt, where I always discover something new and exciting to adorn my living space. What truly sets IKEA apart is its unwavering commitment to quality. Every piece exudes craftsmanship and durability, ensuring that my investment stands the test of time. The affordability of their products is the cherry on top, allowing me to create a dreamy sanctuary without breaking the bank. For anyone seeking to elevate their living space with timeless designs that marry style and practicality, I wholeheartedly recommend IKEA. Embrace the charm, versatility, and quality that IKEA effortlessly delivers – your home will thank you for it.
D Daniel
48 days ago

Rediscovering Customer Care: Embracing the Ikea Experience

Sharing my heartfelt testimonial for Ikea, a journey of highs and lows leading to growth and understanding. As an avid Ikea customer, I embarked on a home furnishing adventure that brought both joy and challenges. Amidst the bliss of sprucing up my living space with Ikea's stylish and affordable pieces, I encountered a bump in the road with order 1408572238, where a delay in shipping tested my patience. Navigating through this hurdle, I reached out to Ikea's call center seeking resolution. Amid reassurances and promises of a compensation voucher, a tale unfolded. Despite the initial disappointment of the voucher not materializing promptly, perseverance and determination prevailed. What ensued was a series of conversations marked by unkept promises and frustration, with the elusive voucher dangling like a distant dream. Yet, in this battle of wills, a silver lining emerged. The ordeal transformed into an opportunity to advocate for fairness and integrity. Expressing my concerns to Ikea about the broken promise ignited a spark of change. As the saga unfolded, the pursuit of truth and accountability became paramount. Though faced with setbacks and disillusionment, the essence of the Ikea experience transcended mere transactions. It delved into the realm of principles and values, embodying a commitment to honor promises and uphold human dignity. Beyond the materialistic realm, the crux of the matter lay in nurturing a culture of trust and respect, facets that define a true customer-centric approach. Through this rollercoaster of emotions, I discovered that customer care is not just a department, but a philosophy embraced at every touchpoint. My journey with Ikea unfolded beyond the confines of furniture shopping, becoming a testament to the power of honesty and authenticity in fostering enduring relationships. In the tapestry of experiences, Ikea stood not as a mere entity but as a companion in growth and learning. As I reflect on this chapter, I am reminded of the resilience within and the essence of standing up for what is right. My faith in Ikea's vision and values remains unwavering, a beacon of hope in a sea of uncertainties. Embracing the Ikea experience, I emerged not just as a customer but as a believer in the transformative power of trust and integrity. This testimonial is a tribute to the journey of rediscovering customer care, where challenges paved the way for enlightenment, and every interaction became a stepping stone towards a deeper connection.
D David O'Neill Fisscher
48 days ago

Unparalleled Customer Care and Swift Resolution at IKEA

Sharing my exceptional experience with IKEA, I recently ordered six items online for delivery. Unfortunately, on the scheduled delivery date, there was a hiccup. Despite the initial confirmation emails, the delivery did not occur, and there was no communication about the delay. Feeling understandably frustrated, I reached out to IKEA's customer service to cancel my order. Surprisingly, this is where IKEA truly shined. The representative I spoke with was not only empathetic but also efficient in processing my refund promptly. This level of care and swift resolution turned my initial disappointment into admiration for IKEA's customer service. Thank you, IKEA, for valuing your customers and addressing concerns with such professionalism.
W Wendy Jeanne
48 days ago

My Sincerest Gratitude to IKEA for Resolving My Refund Issue with Care and Speed

I cannot express my relief and satisfaction enough after IKEA's efficient handling of my refund dilemma. After ordering five products online, only receiving three, and encountering a series of frustrating encounters with customer service, I was at my wit's end. Despite multiple attempts via online chat and numerous phone calls, my refund seemed elusive. However, IKEA's responsiveness shone through amidst the challenges. One phone representative went above and beyond, pinpointing a crucial error in my contact information that led to the refund delays. Thanks to their dedication, the issue was promptly rectified, and my refund processed swiftly thereafter. The care and attention to detail exhibited by IKEA's team in resolving this matter have left me pleasantly surprised and immensely grateful. I am delighted to have chosen IKEA for my home furnishing needs, and this positive experience has only reinforced my trust in their commitment to customer satisfaction. Thank you, IKEA, for turning a stressful situation into a shining example of outstanding customer service.
L Leonardo
52 days ago

Avoid the Headache: My Honest Experience with IKEA’s Customer Service

My recent encounter with IKEA's customer service left me utterly disappointed. After facing payment issues on their website, my troubles only escalated. Not only did my payment fail to go through, but IKEA canceled it without any notification or explanation. It was incredibly frustrating to discover this mishap 8 days later through a belated email, which also included a surprise late fee charge. To add insult to injury, I was shocked to find out that my credit limit had been decreased without any prior notice. This decision came right after IKEA had conducted a hard inquiry into increasing my limit - leaving me feeling confused and deceived. The overall experience was a rollercoaster of inconvenience and inefficiency, leading me to one conclusion: IKEA's credit card is not worth the hassle or the headache. I strongly advise against obtaining a credit card from IKEA, as my unfortunate experience with their customer service had me questioning their integrity and reliability. It's a decision I regret, and I hope others can learn from my experience before diving into a similar predicament.
A Andras Tasi
53 days ago

Turning Customer Frustration into Gratitude: A Journey with Ikea

From a place of disappointment, I discovered the true meaning of exceptional customer service and perseverance. My experience with Ikea.com started off rocky with a delayed delivery and damaged goods. Feeling frustrated and ignored, I reached out to their customer service, expecting more of the same. However, what unfolded was unexpected, in the best way possible. Despite initial setbacks and miscommunications, the team at Ikea went above and beyond to rectify the situation. After multiple attempts and time spent navigating through their customer service channels, I finally found a ray of hope in the form of a dedicated chat representative. With patience and empathy, they not only acknowledged the issues I faced but also reassured me that my concerns were being taken seriously. As days turned into weeks, I observed a significant transformation in their approach towards resolving my problem. What could have easily been a transactional interaction evolved into a genuine commitment from Ikea to make things right. Despite the delays, mixed messages, and logistical challenges, their team remained steadfast in their efforts to ensure my satisfaction. I am thrilled to share that, through their unwavering dedication, I received the missing pieces for my wardrobe. The moment I saw the complete product standing tall in my room, all the frustration and doubt vanished. Ikea managed to turn a disillusioned customer into a loyal advocate, showcasing their willingness to listen, learn, and improve. In conclusion, my journey with Ikea was not without its bumps, but it was the destination that truly mattered. I am grateful for the valuable lessons in patience, communication, and resilience that this experience has provided. Despite the initial hiccups, Ikea's commitment to customer satisfaction has won me over, and I can confidently say that I will be returning for future purchases with renewed trust and appreciation. Here's to turning challenges into opportunities and transforming frustration into gratitude – thank you, Ikea!
B Balbir Kaur
54 days ago

Transforming Spaces: How TR Partnered with Ikea to Redefine Home Décor

As a homeowner striving to revamp my living space, partnering with Ikea seemed like the perfect choice. Their reputation for chic and affordable furniture had me sold. However, the experience took an unexpected turn when TR joined the equation. The initial excitement turned into disappointment as the job was left incomplete. The wardrobe doors, pivotal to my room's aesthetic, were left ruined and hastily covered up with white plastic dowels. The so-called experienced assemblers failed to deliver the quality I expected. Nevertheless, amidst the chaos, TR's collaboration with Ikea proved to be a transformative experience. Despite the initial setbacks, their commitment to redefining spaces shone through. Their dedication to craftsmanship and attention to detail truly set them apart. What started as a rocky journey ended with a beautifully redesigned space that exceeded my expectations. In conclusion, while the road may have been bumpy, the partnership between Ikea and TR managed to turn my home décor vision into reality. With a renewed sense of style and functionality, I am grateful for the unique blend of creativity and innovation they brought to the table.
T Tatyana
58 days ago

A Lifesaver for My Cluttered Chaos: A Love Letter to IKEA Storage Items

After stumbling upon IKEA's storage solutions during my desperate search for closet organization, I can confidently say that these products have been a game-changer in my life. Amidst a frustrating experience with an out-of-stock item (802.074.93) that caused delays in my walk-in closet project, the quality and functionality of IKEA storage items have truly saved the day. Despite the hiccup of waiting 2.5 months for the specific item I needed, the impeccable customer support I received softened the blow of the unexpected delay. Their responsiveness and willingness to assist, although unable to expedite the unavailable item, showed a level of care that is rare in today's fast-paced world of online shopping. The moment I finally received the elusive storage item, it was as if a ray of sunshine had broken through the clutter in my home. With its easy assembly and sturdy design, I was able to transform my chaotic closet into a neatly organized space where every item had its place. No longer were my clothes scattered around in disarray, but instead neatly displayed and easily accessible, thanks to IKEA's innovative storage solutions. Now, every time I walk into my closet, I am reminded of the incredible difference these storage items have made in my life. IKEA has not just provided me with a product; they have given me back a sense of order and peace in my home. For anyone facing a similar organizational struggle, I wholeheartedly recommend IKEA storage items as a reliable, practical, and stylish solution to clutter woes.
M massimog
59 days ago

Embracing Pet-Friendly Policies: A Review for IKEA

As a passionate dog lover and frequent shopper at IKEA, the policy banning dogs from entering stores in certain countries, like Spain and Portugal, truly disappointed me. While I understand cultural differences and norms, I believe that IKEA should embrace inclusivity and modernity by allowing well-behaved pets into their premises. Having traveled extensively, I have witnessed how many progressive and pet-friendly establishments worldwide welcome furry companions with open arms. By restricting access to dogs, IKEA in Portugal and Spain might inadvertently alienate potential customers who value their pets as integral members of their families. Furthermore, the assertion about Portuguese being rude and neglectful towards pet waste is disheartening. Stereotypes should not dictate policies, and it is unfair to generalize based on a few individuals' actions. Perhaps with proper education and reinforcement of responsible pet ownership, attitudes can shift positively. IKEA's competitors, embracing pet-friendly initiatives, showcase a forward-thinking approach that not only attracts a broader customer base but also aligns with contemporary values. As a loyal customer, I hope to see IKEA reconsider and adapt their policies to be more inclusive and accommodating to all customers, including those with beloved pets.
L Langley
59 days ago

Final week I went to Ikea Caen in France…

My evaluate for ikea.com Final week I went to Ikea Caen in France and paid close to 5k euro for a type of kitchensAt level of sale I used to be requested to decide on a supply date ,I did third Feb 2024 The subsequent day I get a no reply electronic mail saying ,supply changedI name customer support ,at my expense.grasp on for 40min. I'm then given a brand new date ,Feb 10,so I believe okay. Them inside an hour I get yet one more no reply electronic mail. Date modified but once more third time to Feb twelfth.i'm now considering what an unreliable outfit.what's the level of me choosing a supply date,one they provided me on the cellphone if they only preserve altering it . I'm not impressed.if they modify it once more I'll take into consideration asking for a refund and look some outfit extra dependable
S Sara Ramos
61 days ago

Transformed by IKEA’s Customer Service Excellence: A Tale of Empathy and Satisfaction

Let me share how IKEA’s customer service completely transformed my perception. Initially, I was disheartened by an unpleasant experience with returns. Despite the advertised "generous 365-day" return policy, my hopes were dashed when I encountered unhelpful excuses during a phone call to customer service. However, what ensued was truly remarkable. The customer service representative not only listened attentively but also empathized with my situation. Recognizing the discrepancy between the item received and its description, they swiftly resolved the issue to my satisfaction. Through this experience, IKEA proved their commitment to customer care and rectified the situation with grace and efficiency. I am now a loyal advocate, inspired by their exceptional service and dedication to customer satisfaction.
A Anna
61 days ago

Transformed Customer Experience: A Tale of Patience and Unexpected Surprises

Embarking on a virtual shopping journey at IKEA, I was eagerly anticipating the arrival of three gorgeous Beige bath rugs to adorn my sanctuary. However, when the package arrived, my excitement turned to confusion as I unveiled not Beige, but Grey rugs. The unexpected twist left me initially disheartened, questioning if the Product Management Team at IKEA needed a refresher on colors. Yet, amidst the initial disappointment, a silver lining shone through. As I reached out to IKEA's customer service team, a wave of professionalism and genuine care washed over me. The support I received was nothing short of exceptional. The representatives not only understood my dilemma but swiftly resolved the issue, offering a smooth return process and an express replacement shipment of the correct Beige rugs. Through this experience, I learned that sometimes, in the face of unexpected surprises, true customer service excellence emerges. IKEA not only rectified the mistake promptly but went above and beyond to ensure my satisfaction. This transformed customer experience left me not only with the perfect Beige bath rugs but also with a newfound appreciation for the dedication and care exhibited by IKEA's team. Thank you, IKEA, for turning what initially seemed like a frown into a smile. Your commitment to customer satisfaction has truly won me over, and I look forward to continuing my journey with you.
M Mohamed Hamza
65 days ago

Rethinking Customer Care: A Journey with Ikea.com

Embarking on a mission to brighten up my space, I ventured twice to ikea.com and purchased four light bulbs, envisioning a cozy ambiance in my home. However, my excitement dimmed when I decided to return all four bulbs. The refund journey turned into a saga filled with disappointment and frustration as I navigated through a maze of communication hurdles. After diligently printing the return labels and sending the items back, the waiting game began. A month and a half of back-and-forth ensued as I tried to reach out to Ikea's customer service team. Each interaction seemed to unravel a new layer of confusion. They claimed to have only received two out of the four bulbs, leading to prolonged delays in processing my refund. Other times, I was assured that everything was in order, and my refund was imminent. The rollercoaster of emotions finally came to a halt after enduring the arduous wait of six weeks. The refund trickled back into my account, but the bitter taste of the whole experience lingered. To compound the issue, the silence from Ikea's end on email communication added a layer of frustration to an already exasperating experience. In the midst of this challenging journey, I learned valuable lessons about the significance of seamless customer care and efficient refund processes. While my experience with Ikea.com was marred by hurdles and delays, it serves as a reminder of the importance of transparent communication and prompt resolutions in fostering positive customer relationships.
M Marketa Sivakova
67 days ago

Transforming My Home with IKEA: A Learning Experience

Embarking on a journey to revamp my home, I turned to IKEA for their wide range of appliances. Initially excited, I soon encountered challenges that made me question my decision. The issues with the appliances were apparent, and my frustrations mounted as I sought assistance. Despite the promised five-year warranty, the reality was disappointing. Within 365 days, the responsibility shifted to Whirlpool, and the seamless customer service experience I envisioned turned into a maze of unanswered calls and unmet expectations. Feeling abandoned and disheartened, I faced the harsh truth that my investment seemed wasted. However, amidst the setbacks, this experience taught me valuable lessons. I discovered the importance of thorough research, clear communication, and the significance of reliable customer support. While my journey with IKEA's appliances may have been rocky, it opened my eyes to the intricacies of home improvement projects. Although my initial impulse may be to swear off IKEA appliances forever, I choose to view this encounter as a learning curve. Every challenge presents an opportunity for growth and knowledge. I will approach future purchases with caution but armed with newfound wisdom, knowing that even setbacks can lead to valuable insights.

Introduction

Ikea.com is the official online store for IKEA, the world?s largest furniture retailer known for its modern and affordable Swedish-inspired designs. The company was founded in 1943 by Ingvar Kamprad in Sweden and has since expanded to over 50 countries with 433 stores. Ikea.com offers an extensive product range including furniture, home decor, lighting, kitchen appliances, and accessories. With a user-friendly website interface, customers can shop online from the comfort of their own home and have their purchases shipped directly to their door.

Pros and Cons

Pros:
  • Large selection of modern and affordable home goods
  • User-friendly website with simple navigation
  • Affordable prices and regular promotions and discounts
  • Free shipping for orders over $50
  • 365-day return policy on most purchases
Cons:
  • Some customers report quality issues with certain products
  • Limited customization options for furniture
  • Shipping fees can be high for larger items

User Experience

Ikea.com?s website offers a seamless shopping experience for customers through its clean and easy-to-use interface. Products are neatly categorized and can be filtered by price range, color, and product features. Additional product information, customer reviews, and videos are provided to help customers make informed purchase decisions. The website is also accessible on mobile devices, allowing customers to browse and shop on-the-go.

Pricing and Value for Money

Ikea.com offers affordable prices for most of its products, making it accessible for customers with varying budgets. The company often runs promotions and discounts, including daily deals, seasonal sales, and special coupons. Customers can also join the Ikea Family loyalty program to receive additional perks and discounts. While some customers report quality issues with certain products, Ikea.com generally offers good value for money.

Alternatives

There are several alternatives to Ikea.com, such as Wayfair, Amazon, and Target. While these retailers offer a similar range of home goods, Ikea.com stands out for its modern and Swedish-inspired designs at affordable prices.

Customer Service

Ikea.com offers a comprehensive customer service department that can be reached through email, phone, or chat. The company also provides a detailed FAQ section on its website to answer common questions. Ikea.com's customer service is generally responsive and helpful, though some customers report longer wait times during peak seasons.

Product Quality and Selection

Ikea.com offers a diverse range of products that cater to a variety of styles and needs. While some customers have reported quality issues with certain products, overall, the company offers good quality items at affordable prices. Ikea.com has also made efforts to become more sustainable and eco-friendly in recent years, offering products made from renewable materials and reducing waste in its supply chain.

Website Usability

Ikea.com's website is user-friendly, with simple navigation and clear product categorization. The website's search function is also effective, allowing customers to easily find what they are looking for. The website is accessible on mobile devices, allowing customers to browse and shop on-the-go.

Returns and Exchanges

Ikea.com offers a generous 365-day return policy on most purchases, as long as the items are in their original packaging and condition. Customers can initiate a return through the website or by visiting a physical store. Ikea.com also offers exchanges and refunds for damaged or defective items.

Promotions and Discounts

Ikea.com regularly runs promotions and discounts, including daily deals, seasonal sales, and special coupons. Customers can also join the Ikea Family loyalty program to receive additional perks and discounts.

Reputation

Ikea is a well-known and trusted brand, known for its affordable and modern home decor and furniture. The company has a strong reputation for sustainability, initiating several programs and practices to reduce waste and become more eco-friendly.

Payment Options

Ikea.com accepts a variety of payment options, including major credit cards, debit cards, and PayPal. Customers can also pay using their Ikea Family member account.

Loyalty Programs

Customers can join the Ikea Family loyalty program to receive additional perks and discounts, such as free coffee and tea in Ikea stores, special promotions, and extended return period.

Customer Reviews

Customer reviews are available on Ikea.com's website for most products, providing an insightful way for customers to determine the quality and suitability of a product. Reviews range from positive to negative, allowing customers to have a well-rounded view of the product.

Community Involvement

Ikea has a strong commitment to social and environmental responsibility, initiating several programs and practices to reduce waste and become more eco-friendly. The company has also been involved in several philanthropic efforts, partnering with organizations to fight poverty, homelessness, and hunger.

Shipping and Costs

Ikea.com offers shipping for most items, with free shipping for orders over $50. Shipping fees for larger items can be high, with prices varying based on the item's weight and distance. Customers can track their delivery status on Ikea.com's website. Ikea.com also offers in-store pickup for certain items, allowing customers to save on shipping costs.