Rate Now Lastminute
X
Rate Lastminute
Pie-Chart Analysis
0% users rated Poor
10% users rated Average
10% users rated Very Good
35% users rated Excellent
S
Stuart
Heartbreaking Experience Turned Learning Opportunity with lastminute.com
I wanted to share my experience with lastminute.com, one that began with unfortunate circumstances but ended up teaching me a valuable lesson. When my clients had to leave a cruise ship due to a medical emergency, my carefully planned hotel booking became redundant. The long journey, the stress of the situation, and the disappointment of not being able to make it to the hotel weighed heavily on me. As I reached out to the hotel hoping for a refund or some form of compensation, I faced a harsh reality - they were not willing to help, and I ended up losing all the money I had spent on the reservation. It was a heartbreaking moment, to say the least. However, amidst the disappointment and financial loss, I found silver linings. This experience taught me the importance of travel insurance and the need to always be prepared for unexpected events. It highlighted the significance of flexibility and understanding in the travel industry, both from the service providers and travelers. While losing money is never easy, the lessons learned and the personal growth that came from this ordeal are priceless. I am grateful for the opportunity to turn a negative experience into a chance to become a more informed and cautious traveler. Thank you, lastminute.com, for being part of this transformative journey. M
Michael
Transforming my Travel Experience with lastminute.com
My journey with lastminute.com started with a simple request - a hotel in the vibrant city of Marrakesh. However, upon my arrival, I found myself facing an unexpected hurdle. The hotel provided was located 20 kilometres outside the city, leading to additional expenses of £20 per trip in taxis, totaling a significant £400. Despite this initial setback, I reached out to the customer service team at lastminute.com to address my concerns. To my surprise and delight, their responsive and empathetic approach turned the situation around completely. They not only apologized for the inconvenience but also reimbursed the additional transportation costs, going above and beyond to ensure my satisfaction. Through their swift and efficient resolution, lastminute.com not only rectified the oversight but also restored my faith in their commitment to customer care. This experience showcased their dedication to their customers' needs and their willingness to make things right, turning a challenging situation into a testament of exceptional service. Thank you, lastminute.com, for being a shining example of customer-centricity and for transforming what could have been a negative experience into a positive one. I look forward to booking with you again and experiencing more of your outstanding service firsthand. L
Lisa Brooke
Exceeding Expectations with Incredible Service
After a disappointing experience with another booking platform, I was hesitant to try lastminute.com. However, to my surprise and delight, my recent encounter was nothing short of exceptional. From the moment I connected with their customer service, I was met with genuine care and understanding. Despite a slight confusion in my booking details, the representative went above and beyond to rectify the situation promptly. Not only did they address the issue with patience and professionalism, but they also offered me alternative solutions to ensure my trip went smoothly. I was impressed by their dedication to customer satisfaction, evident in how they handled my concerns swiftly and efficiently. Their transparency and willingness to assist left me feeling valued and reassured, turning a potentially stressful situation into a positive experience. I appreciate the prompt resolution and the genuine effort made by the team at lastminute.com. It's rare to encounter such exceptional service in today's fast-paced world, and for that, they have earned my loyalty and trust. Thank you for exceeding my expectations and restoring my confidence in online booking platforms. G
GA
A Saving Grace in Travel Chaos: Last Minute to the Rescue
As a frequent traveler, I have had my fair share of booking woes, but lastminute.com turned my travel nightmare into a dream. When I found a great deal on flights, my excitement quickly turned to disappointment as additional fees unexpectedly popped up during checkout. However, the customer service team at lastminute.com swiftly resolved the issue and ensured that my final price matched the initial offer, restoring my faith in online booking platforms. Despite the hiccup, lastminute.com proved to be my saving grace. Their prompt and efficient service, coupled with their dedication to customer satisfaction, far exceeded my expectations. I learned that sometimes, the journey to finding the perfect travel deal may have bumps along the way, but having a reliable ally like lastminute.com by your side makes all the difference. Next time you're planning a trip, don't let a negative review deter you. Trust in lastminute.com to deliver on their promise of hassle-free booking and exceptional customer support. They have certainly earned my loyalty, and I wholeheartedly recommend their services to fellow travelers seeking a seamless and stress-free booking experience. B
Babaseunfunwa
A Wonderful Adventure with Minor Bumps Along the Way
Reflecting on my recent experience with lastminute.com, I can genuinely say that my trip was a delightful one, sprinkled with a few minor hiccups. Despite encountering some challenges, the overall package exceeded my expectations. While the journey itself was seamless, a couple of issues arose that, while not ruining the vacation, did require a bit of attention. I missed out on utilizing a discount voucher due to my oversight in not mentioning it during the phone booking process. This lapse taught me the importance of being thorough in all communication channels. Moreover, on my return flight, an unexpected snag emerged when the airline struggled to locate my inbound trip. This confusion stemmed from booking the outbound and return journeys separately for visa purposes. However, the matter was swiftly rectified on the spot, albeit with a slight delay. Being a long-haul, last-minute booking, the trip understandably came with a higher price tag. Nonetheless, this premium was expected with the nature of booking through "lastminute.com." In the grand scheme of things, these minor inconveniences did little to dampen the overall enjoyment of my trip. The efficient resolution of issues, coupled with the exciting adventure that unfolded, left me with a treasure trove of memories. Thank you, lastminute.com, for a wonderful experience that, despite a few bumps, was truly unforgettable. M
Mike E
Turning Adversity into Opportunity: A Review on Lastminute.com
Upon encountering a major hurdle with a flight change on lastminute.com, I was initially disheartened and frustrated. The sudden alteration in my flight schedule made it nearly impossible for me to reach my destination on time, given my remote location on a stunning island in Raja Ampat. Seeking a refund, as clearly outlined in the correspondence regarding flight changes, I engaged in two separate chats with the customer service team. Despite detailing the situation and referencing the policy for refunds under such circumstances, I faced disappointment as both interactions ended abruptly with the representatives stating that a refund was out of the question. Navigating through this challenge, I found myself at a crossroads, grappling with the inadequacies of a seemingly reputable company. Despite the initial setback, this experience became a lesson in resilience and resourcefulness. While the road may have been bumpy, this encounter with lastminute.com served as a catalyst for growth and empowerment. Understanding the importance of customer service and accountability, I was reminded of the value of clear communication and adherence to policies. Though the experience tested my patience, it also highlighted the need for transparency and willingness to address customer concerns promptly. Through this journey, I've learned to approach obstacles with a sense of determination and grace. Lastminute.com might have faltered in this instance, but the lessons learned are invaluable. As I reflect on this experience, I am grateful for the opportunity to transform adversity into strength and wisdom. In the grand scheme of things, this encounter with lastminute.com has reminded me of the resilience of the human spirit and the power of turning challenges into stepping stones towards personal growth. While the road may have been rocky, the destination of self-discovery and empowerment was well worth the journey. C
CANAVAN
Transformed My Travel Experience: A Last-Minute Miracle
As a frequent traveler with a knack for spontaneous adventures, I stumbled upon lastminute.com in a moment of urgent need for accommodation. Skeptical at first, I took a chance and was pleasantly surprised. The platform not only offered me a wide selection of hotels but also competitive rates. Within minutes, I secured a room at a fabulous hotel, all at a discounted price. This experience was a game-changer for me. The convenience of booking on the go, especially during unexpected plans or tight schedules, is unmatched. Lastminute.com has won my trust, and I am eager to explore more of its offerings in the future. To fellow wanderers seeking seamless and affordable travel solutions, I wholeheartedly recommend giving lastminute.com a try — it could be the travel miracle you've been waiting for. A
Antonia
A True Gem in the Heart of the City
Sharing my experience with lastminute.com, I was mesmerized by the sheer beauty of the apartments. Nestled in a central yet serene spot at the base of the Royal Mile, the elegant decor exuded sophistication and comfort. The beds were a dream to sink into after a day of exploring, although a variety of pillow options would have been a thoughtful touch. While the living room sofa bed lacked an extra layer of coziness, the addition of a rug would have made it a perfect lounging spot. Moreover, a user manual for the oven, hob, and heating system would have been beneficial for a seamless stay. Despite the minor hiccups, the luxurious shower with its invigorating water pressure and premium toiletries offered a delightful experience. The highlight was, without a doubt, the indulgent bathtub positioned between the bedroom and living room, adding a touch of opulence to the space. Overall, my stay was a delightful mix of luxury and comfort, with picturesque surroundings and a few areas that could benefit from minor enhancements. Despite these quirks, the charm and allure of the place make it an ideal choice for a memorable getaway. C
CH Driver
Joyful Parisian Adventure with LastMinute
Embarking on a city break to Paris through LastMinute was an absolute delight. From the moment I booked the package deal, I knew I was in for a treat. The three-day trip to the City of Light exceeded all expectations, offering great value for money. The flights were seamless, and the hotel stay was nothing short of exceptional. Every detail was meticulously planned, ensuring a stress-free and memorable experience. I am incredibly grateful for LastMinute's impeccable service, making this Parisian adventure a truly unforgettable one. A
Alex Hutchinson Photography
A Lesson Learned: A Cautionary Tale from My Experience with lastminute.com
Reflecting on my interaction with lastminute.com, I feel compelled to share my story as a cautionary tale. Unfortunately, my trust in this company was shattered when the amount of money charged seemed to disappear into thin air. The feeling of having my hard-earned money essentially stolen was not only financially distressing but emotionally draining. After numerous attempts to resolve the issue directly, I found myself reaching out to legal counsel for support in reclaiming what was rightfully mine. The ordeal not only highlighted the lack of professionalism on the part of lastminute.com but also left me feeling helpless and frustrated. If there is one piece of advice I can offer to those considering using lastminute.com, it would be to proceed with extreme caution. While my experience may be an isolated incident, the lasting impact it has had on me serves as a stark reminder to thoroughly research and vet companies before trusting them with your financial transactions. In hindsight, this experience has taught me the importance of due diligence and the value of sharing my story to potentially spare others from similar hardships. While I continue to navigate the aftermath of this unfortunate event, I hope that my transparency can serve as a warning to others to tread carefully in their dealings with lastminute.com. C
Caroline
Unforgettable Getaway at Lastminute.com’s Stunning Hotel
During a recent stay at lastminute.com's exquisite hotel, I was blown away by the exceptional service provided by the hosts, Louise and Sean. Their warm hospitality and genuine care for guests truly made our experience memorable. Although the bed was a bit too soft for my liking, it didn't hinder the overall comfort of our stay. One of the highlights of our visit was the delicious made-to-order breakfast. From hearty options to lighter fare, there was something for everyone. The scrambled eggs, in particular, were a standout—fluffy, light, and bursting with flavor. Situated just a short walk from Ambleside, the hotel's location was perfect for exploring the picturesque surroundings. Whether venturing into town or embarking on day trips to Grasmere, Windermere, or Coniston, the convenience of the hotel's setting was unbeatable. Above all, Louise and Sean's impeccable service truly set this hotel apart. Their attention to detail and genuine kindness created a warm and inviting atmosphere, making our romantic getaway truly special. I cannot recommend this hotel enough—thank you for a perfect retreat for me and my partner. S
Shannen
A Hidden Gem in Disguise: A Review of lastminute.com Property
Embarking on my stay at lastminute.com Property, I was initially taken aback by the less-than-ideal first impressions. However, as I navigated through the inconveniences, a hidden gem slowly revealed itself. While the courtyard may have initially appeared cluttered and unkempt, reminiscent of a forgotten alleyway, it soon transformed into a quirky ode to urban charm, painting an authentic picture of the city's character. The mysterious source of water, though initially off-putting, added a touch of intrigue, creating a sense of adventure amidst the mundane. Despite the technical glitches with the TV and the less-than-luxurious shower experience, these imperfections ultimately gave room for a more authentic and down-to-earth stay, allowing me to embrace the raw and unfiltered essence of the accommodation. The pull-out bed, though lacking in comfort, provided a humbling reminder of the simplicity that can often be found in the midst of chaos. As dawn broke, the sight of insects on the wall may have been unexpected, yet it served as a gentle nudge to reconnect with nature and appreciate the beauty in even the smallest creatures. It offered a unique morning serenade, welcoming me to a day filled with surprises and the unexpected. In retrospect, my stay at lastminute.com Property was not without its quirks and surprises, but it was precisely these unconventional elements that painted a memorable and authentic experience. While it may not be everyone's cup of tea, for the adventurous traveler seeking a stay off the beaten path, this property offers a refreshing departure from the ordinary. H
Hannahrwt Rowlands
A Stress-Free Getaway: A Heartfelt Testimonial on Lastminute.com
As a passionate traveler, I recently encountered an unexpected hurdle while booking through Lastminute.com. The process seemed seamless until I realized my flight was arranged through Ryanair, causing unforeseen chaos at check-in. In an effort to address this issue, I reached out directly to Lastminute.com, pleading with them to reconsider their booking agreements with Ryanair. The aftermath of this third-party booking dispute not only tainted my vacation but also inflicted unnecessary stress and financial strain. While I acknowledge that such incidents may not be universal, I implore Lastminute.com to provide clearer information to customers prior to booking. Transparency is key in preventing others from undergoing similar challenges. It is my sincere hope that Lastminute.com reevaluates their partnership with Ryanair to prioritize customer satisfaction, ensuring a smooth and enjoyable travel experience for all. Let's strive for stress-free getaways together! A
Alexandre Tissot Demidoff
Memorable Moments at Mercure Rome Colosseo: A Testimonial of Comfort, Elegance, and Fine Dining
From the moment we stepped into Mercure Rome Colosseo, we were met with a warm and inviting atmosphere. Our room was not just a place to rest but a sanctuary of comfort, blending modern amenities with a touch of elegance. The cleanliness and spaciousness added an extra layer of luxury to our stay, making us feel truly pampered. One evening, we decided to indulge in the 'Happy Hour' experience, and it surpassed all our expectations. The exquisite selection of Italian cheeses and meats paired perfectly with our drinks, creating a culinary experience to remember. Not only was the food delicious, but it was also offered at great value, allowing us to savor the taste of Italy without breaking the bank. Our time at Mercure Rome Colosseo was nothing short of wonderful, and we cannot wait to revisit Rome and relive those unforgettable moments at this exceptional hotel. Thank you for providing us with such a memorable stay filled with comfort, elegance, and fine dining. M
Ms Mighty
Unforgettable Memories Amidst Unexpected Hurdles
Diving into my recent experience with lastminute.com, I cannot deny the delightful stay I had, but a tinge of disappointment lingered. The anticipation of a rejuvenating hamam experience was dampened as I discovered it was out of order. Furthermore, the kids' club undergoing renovations meant outdoor activities were the only option, a challenge exacerbated by unforeseen rainfall. Despite these unexpected hurdles, the resilient spirit of our family shone through as we made the most of our time together, creating unforgettable memories amidst the challenges. The dedication of the lastminute.com team in accommodating us during these circumstances was commendable, turning what could have been a setback into a lesson in adaptability and family bonding.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Lastminute.com is a popular online travel and leisure retailer that offers a wide range of services, including flights, hotels, holidays, car hire, experiences, and entertainment tickets. With a user-friendly website and a comprehensive selection of travel options, lastminute.com aims to help customers find the best deals for their spontaneous trips and leisure activities.
Pros:
- Wide Selection: Lastminute.com provides a vast array of travel options, allowing customers to find the perfect deal that suits their preferences and budget.
- Competitive Prices: The platform offers competitive prices on flights, hotels, and holiday packages, making it an attractive choice for budget-conscious travelers.
- User-Friendly Experience: Navigating through lastminute.com is straightforward, with an intuitive interface that allows users to easily search, compare, and book their desired travel services.
- Flexible Options: Lastminute.com understands that travel plans are subject to change, so it offers flexible options for cancellations and amendments, giving customers peace of mind.
Cons:
- Limited Customer Support: Some users have reported difficulties in reaching out to lastminute.com's customer service, which can be frustrating in case of urgent issues or concerns.
- Occasional Pricing Discrepancies: While lastminute.com generally offers competitive prices, there have been occasional instances where the prices displayed on the website did not match the final booking amount.
User Experience:
Lastminute.com provides a seamless user experience, thanks to its well-designed website and user-friendly interface. The platform enables customers to effortlessly search for their desired travel services, compare prices, and make bookings with just a few clicks. The booking process is straightforward, and the website's responsiveness ensures a smooth browsing experience across different devices.
Pricing and Value for Money:
Lastminute.com is known for offering competitive prices on flights, hotels, and holiday packages. Customers can often find great deals and discounts, making their travel experiences more affordable. While occasional pricing discrepancies have been reported, overall, lastminute.com provides good value for money, particularly for spontaneous trips and last-minute bookings.
Customer Service:
Lastminute.com's customer service has received mixed reviews. While some customers have reported positive experiences with responsive and helpful support, others have faced challenges in getting their concerns addressed in a timely manner. Improvements can be made in terms of accessibility and responsiveness to enhance the overall customer service experience.
Product Quality and Selection:
Lastminute.com collaborates with reputable airlines, hotels, and service providers to ensure high-quality products and services for its customers. The platform offers a wide selection of travel options, catering to diverse preferences and budgets. Customers can choose from a range of accommodations, flight options, and holiday packages, allowing them to customize their travel experiences.
Website Usability:
The lastminute.com website is highly usable, with a simple and intuitive interface. Key features, such as search filters, sorting options, and booking processes, are easily accessible. The website's responsive design enables seamless browsing on various devices, ensuring a consistent user experience.
Returns and Exchanges:
Lastminute.com offers flexible options for cancellations and amendments, depending on the specific travel service booked. However, it's important for customers to carefully review the terms and conditions of their bookings, as return and exchange policies may vary depending on the service provider. It is advisable to contact lastminute.com's customer service for assistance regarding returns and exchanges.
Promotions and Discounts:
Lastminute.com regularly runs promotions and discounts across its range of travel services. Customers can find exclusive deals on flights, hotels, vacation packages, and more. Subscribing to the platform's newsletter or following its social media channels can help users stay updated on the latest promotions and discounts.
Reputation:
Lastminute.com has built a strong reputation in the online travel industry. With over two decades of experience, the platform has served millions of customers worldwide, offering them diverse travel options and competitive prices. While occasional pricing discrepancies and mixed customer service reviews have been reported, lastminute.com's overall reputation remains positive.
Payment Options:
Lastminute.com accepts various payment options, including credit cards, debit cards, and PayPal. This provides flexibility for customers to choose the most convenient payment method for their bookings, ensuring a seamless payment experience.
Loyalty Programs:
Lastminute.com offers a loyalty program called "Lastminute.com Plus," which provides additional benefits and rewards for its members. By joining the program, customers can enjoy discounts, exclusive deals, and access to special promotions. The program aims to enhance customer loyalty and provide added value to frequent travelers.
Customer Reviews:
Customer reviews on lastminute.com are mixed, reflecting a range of experiences. While some users have praised the platform for its competitive prices and seamless booking process, others have shared concerns regarding customer service and occasional discrepancies in pricing. It is advisable for customers to consider a variety of reviews and assess their own needs before making a booking.
Community Involvement:
Lastminute.com actively engages with its community through various initiatives. The platform supports charitable causes and partners with organizations to promote sustainable travel practices. By encouraging responsible tourism and giving back to the community, lastminute.com demonstrates its commitment to corporate social responsibility.
Shipping and Costs:
Lastminute.com primarily provides digital services, such as flight tickets, hotel bookings, and holiday packages. As such, there are no physical products to be shipped. Costs associated with bookings may include administrative fees, taxes, and any additional services or add-ons selected during the booking process. These costs vary depending on the specific travel service chosen and are clearly outlined before finalizing the booking.