Sportsshoes Reviews

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304 Reviews

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In the Running Store category

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2% users rated Poor
4% users rated Average
6% users rated Very Good
81% users rated Excellent
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P Paul
39 days ago

Unmatched Customer Care: A Lifelong Supporter’s Tale

Let me take a moment to express my deep gratitude towards sportsshoes.com, a brand I've trusted and supported for years. Recently, I encountered a minor hiccup with a purchase, but the exceptional customer service I received from Beth turned a potential frustration into a heartwarming experience. Beth's professionalism, courtesy, and swift resolution of my concern truly impressed me. In a world where customer care often feels like a mere formality, encountering someone like Beth was a breath of fresh air. Her dedication to resolving my issue promptly and to my utmost satisfaction speaks volumes about Sports Shoe's commitment to its customers. Beth didn't just solve a problem; she showed genuine care and went above and beyond to ensure I left with a smile. Thank you, Sports Shoe, for not only providing top-notch products but also for having a team that understands the true essence of customer service. Beth's exceptional assistance has solidified my loyalty to your brand, and I can't wait to continue my journey as a satisfied and grateful customer.
G Gordon Tasker
39 days ago

Turning Frustration into a Perfect Fit – My Experience with Sportsshoes.com

Embarking on my online shopping journey with Sportsshoes, I was greeted by a treasure trove of options, blending competitive prices with a remarkable range of products, making it a true one-stop-shop for athletic essentials. Navigating through their website, I found the sizing to be spot-on, promising a comfortable and tailored experience. However, every rose has its thorn, as I found myself entangled in the perplexing world of returns. Despite my attempt to exchange a small-sized item for a medium, the process seemed shrouded in confusion, leaving me feeling lost in a virtual labyrinth. With uncertainty looming over the return procedure, I felt a pang of frustration bubbling within me. Nevertheless, amidst the chaos, I clung to the hope of a seamless resolution. My desire for a stress-free exchange journeyed through the digital realm, seeking clarity and a resolution to my sizing dilemma. As I navigated the virtual aisles of Sportsshoes in pursuit of a solution, the prospect of a perfectly fitting item beckoned me with a glimmer of hope. Sportsshoes, my faith now rests in your hands as I embark on this exchange quest. May clarity and ease guide me through the return process, transforming confusion into certainty and frustration into satisfaction. Let this journey culminate in a perfect fit, bridging the gap between expectation and reality.
S Shiona Quick
39 days ago

Abi Regan’s Exceptional Service Made My Sportsshoes Experience Unforgettable

I can't thank Abi Regan from Sportsshoes enough for making my online shopping experience truly exceptional. After ordering a pair of Men's Hoka Kaha 2 shoes that turned out to be slightly wide for my feet, Abi guided me through the hassle-free exchange process. Her communication skills and attention to detail were outstanding, ensuring that I found the perfect fit with a Women's size 9. Thanks to Abi's personalized assistance, I now have a pair of boots that fit like a dream. The seamless exchange process and Abi's dedication have not only left me satisfied but also led me to order another pair of shoes from Sportsshoes. Abi Regan's commitment to customer satisfaction goes above and beyond, and I couldn't be happier with my shopping experience. Thank you, Abi Regan, and Sportsshoes, for exceeding my expectations!
S Stephen
39 days ago

Exceptional Service and Speedy Exchanges – A Must-Try!

As a loyal customer of sportsshoes.com, I can confidently say that I highly recommend their services. Time and time again, I have placed orders with them, and each time, I have received my items promptly and without any issues. Their efficiency never fails to impress me. On one occasion, I decided to exchange a pair of trainers for a different color. I reached out to their customer support team, and to my delight, they responded swiftly. Not only were they quick to reply, but they were also incredibly helpful in assisting me with the exchange process. Their outstanding customer service truly sets them apart from the rest. If you're looking for a reliable online store that values its customers and provides exceptional service, look no further than sportsshoes.com. Trust me, you won't be disappointed!
M Martin Loveless
39 days ago

Exemplary Customer Care: A Seamless Return Process

My experience with sportsshoes.com was nothing short of exceptional. After purchasing a rucksack that unfortunately had a faulty zipper, I reached out to their customer service team for assistance. To my delight, they promptly emailed me a return label, ensuring that the return process incurred no cost on my end. Within five days of initiating the return, I was pleasantly surprised to receive a brand new rucksack in pristine condition. The efficiency and professionalism displayed by the Sportshoes team truly exceeded my expectations, making the entire experience remarkably smooth and hassle-free. I am immensely grateful to Sportshoes for their outstanding customer care and prompt resolution of the issue. This level of service undoubtedly sets them apart in the realm of online shopping, and I wholeheartedly recommend them to anyone seeking a seamless and satisfying shopping experience. Thank you, Sportshoes, for making a potentially frustrating situation into a stress-free and positive encounter.
T TigrXC
39 days ago

Exceptional Service and Seamless Exchange Experience – A Testimonial for sportsshoes.com

Embarking on my online quest for the perfect walking boots, I stumbled upon sportsshoes.com. After placing my order, the anticipation of receiving my footwear grew with each passing day. To my delight, the boots arrived promptly within just 2 days, showcasing the efficiency of their delivery process. However, as fate would have it, the boots were half a size too small for my feet. The dreaded thought of complex returns and exchanges loomed over me, but my worries were quickly dispelled when I engaged with their customer service team. Enter Hammaad, a beacon of assistance in my moment of need. He guided me through the swift and straightforward returns process, all while exuding patience and professionalism. Within moments, a return shipping label graced my inbox, streamlining the entire exchange procedure. Opting for a half size larger, I was informed that my exchange request would be processed on the same day. The seamless nature of this transaction stood out in stark contrast to my previous encounters with other online retailers. What truly sets sportsshoes.com apart is not only their exceptional products but also their unwavering commitment to customer satisfaction. The personalized assistance, coupled with competitive prices, solidified my trust in their brand. Without a doubt, I wholeheartedly recommend sportsshoes.com to fellow shoe enthusiasts and outdoor adventurers. In a nutshell, if you seek a blend of phenomenal customer service, prompt deliveries, and an effortless exchange process, look no further than sportsshoes.com. My experience with them has been nothing short of exemplary, leaving me with a newfound sense of loyalty towards this reputable retailer.
N NG
39 days ago

A Customer’s Lifesaver: Exceptional Service at Sportsshoes.com!

From the moment I reached out to sportsshoes.com, their staff went above and beyond to assist me. Whether it was through prompt email responses or patient phone conversations, their dedication shone through. They effortlessly facilitated the return and exchange process for a pair of faulty trainers, alleviating my worries and ensuring a seamless experience. Thanks to their exceptional service, I am not just a satisfied customer; I am a customer for life. The care and attention I received have truly set sportsshoes.com apart. I have absolute confidence in returning to make future purchases, knowing that I am in trustworthy hands. If you're looking for a reliable company with outstanding customer support, look no further than sportsshoes.com. Grateful beyond words!
L Linda Griffiths
40 days ago

I wish to give them no stars but it surely…

My evaluation for sportsshoes.com I wish to give them no stars but it surely is not an possibility! My account was hacked and somebody paid for quite a few items utilizing my PayPal. They then modified the supply deal with to their very own. Sportsshoes could not care much less, regardless of quite a few guarantees to name me again, they have not. They aren't involved in any respect.
A AB
40 days ago

Above and Beyond: A Customer’s Gratitude to Sports Shoes

Let me share my recent experience with Sportsshoes.com, which exemplifies exceptional customer service. Despite a rare mishap of a missing order (understandable in any business), their customer service team, led by the stellar advisor Adam, truly shone. Adam's quick response and efficient handling of my concern not only resolved the issue promptly but also showcased a level of professionalism and care that is rare to find. This personalized attention and dedication to resolving customer problems left a lasting impact on me. Sports Shoes, through Adam's exemplary assistance, not only regained my trust but also solidified my loyalty as a customer. I am immensely grateful for their commitment to customer satisfaction and will undoubtedly continue to choose them for all my sports gear needs. Thank you, Sports Shoes, for going above and beyond in ensuring customer happiness.
K Konstantin Mozgovoi
40 days ago

An Ode to Sports Shoes: Where Customer Service Shines Bright!

Embarking on my journey with sportsshoes.com, I discovered a treasure trove of efficiency and exceptional service. The seamless experience of swift deliveries and prompt responses to inquiries left me enamored. In my recent interaction seeking assistance, Beth's exemplary customer service elevated my experience to new heights. Her warmth and responsiveness not only solved my concern but also left a lasting impression of excellence. Kudos to Sports Shoes for consistently delivering beyond expectations.
M MR CLIVE DUTTON
40 days ago

Exceptional Customer Service and Seamless Return Experience

My experience with sportsshoes.com has been nothing short of fantastic. I recently purchased a pair of running shoes from them that not only met but exceeded my expectations. The ordering process was smooth, and I appreciated the regular updates on my order status, which kept me well informed. However, despite the excellent product, I had to exchange the shoes for a smaller size as they were intended as a birthday gift. The real test of a company's commitment to its customers often lies in the return process, and Sportsshoes.com truly shone in this aspect. The return process was incredibly easy, thanks to the assistance of Beth from the customer service team. Her prompt and helpful guidance, including providing the reference number from the original packaging, made the exchange hassle-free. Beth's attentive support not only made the return process seamless but also reinforced my trust in the brand. I can confidently say that Sportsshoes.com not only offers top-notch products but also excels in customer service, making them a go-to choice for all my sportswear needs. Thank you for the exceptional service and for ensuring a positive shopping experience from start to finish!
A Andrew Elven
40 days ago

Unbeatable Savings and Speedy Service at sportsshoes.com

Diving back into the world of Sports Shoes after a hiatus was a decision I will always cherish. The moment I clicked that order button for new shorts and running shoes, I was greeted with unbeatable prices that left a smile on my face. But the real magic? The parcel arrived at my doorstep within a mere 48 hours, showcasing impeccable delivery swiftness. The thrill of unboxing quality products at such a remarkable speed truly made my day. Trust me, the exceptional combination of affordability and rapid service at Sports Shoes is a rare gem in the world of online shopping. You can definitely count on me to be a returning customer, eager to explore more deals and experience such flawless service again and again.
S Stephen Jones
40 days ago

A Company That Cares: Beyond Exceptional Service

When I needed to return a pair of running shoes due to sizing issues from sportsshoes.com, I was pleasantly surprised by the seamless experience. Utilizing the ASDA return facility, I was amazed by the speed at which I received my replacement pair – just three days! This level of efficiency and customer care left me truly impressed and grateful. In a world where good service can be hard to come by, sportsshoes.com stood out for their exceptional response time and dedication to customer satisfaction. Thank you for restoring my faith in excellent service. Brilliant beyond words.
M Mr Pearson
40 days ago

Going the Extra Mile for Customer Satisfaction with Sportsshoes.com

Reflecting on my recent experience with Sportsshoes.com, I can confidently say that they are an honest and customer-centric company. In search of a specific pair of Kean walking shoes, I stumbled upon their website and found the exact pair I desired at a great price. As a new customer, I was thrilled to receive an additional 15% discount, which unfortunately didn't apply during checkout. Despite this hiccup, my excitement for the shoes didn't waver, prompting me to proceed with the purchase. After completing the transaction, I reached out to their customer service team to address the discount discrepancy. To my surprise and delight, a friendly and responsive representative promptly assisted me, swiftly issuing a refund for the 15% discount. The level of service and dedication exhibited by the team truly impressed me. Moreover, I was astounded when the shoes arrived at my doorstep the very next day. The efficiency and speed of their delivery left me in awe of their commitment to customer satisfaction. Sportsshoes.com not only provided me with a seamless shopping experience but also went above and beyond to rectify any issues I encountered along the way. I wholeheartedly recommend Sportsshoes.com to anyone in search of quality products coupled with exceptional customer service. They have undoubtedly earned my trust and loyalty, and I look forward to future interactions with this commendable company. Thank you, Sportsshoes.com, for setting a benchmark in honesty and customer appreciation!
B BF hornby
40 days ago

Incredible Customer Service at Sports Shoes – A Grateful Runner’s Experience

Embarking on a quest for the ideal running shoes, I stumbled upon sportsshoes.com. Little did I know that this journey would be peppered with a delightful surprise in the form of Beth. Despite a minor hiccup with my order, Beth's exceptional service shone through, illuminating my day with her efficiency and kindness. As I reached out to rectify the mistakenly ordered shoes, Beth swiftly intervened, offering a helping hand and a compassionate heart. Her proactive approach not only resolved the issue promptly but also showcased a level of care that is truly rare to find in customer service these days. Beth's dedication to ensuring my satisfaction was evident as she facilitated the seamless exchange process. With her guidance, the wrong pair of shoes made their way back, while the perfect fit journeyed to me in record time. Her attention to detail and commitment to customer happiness are worthy of applause. Beth, your outstanding service has left an indelible mark on my shopping experience. Thank you for going above and beyond to make sure I could hit the track with the right footwear. Your efficiency and kindness have earned my loyalty, and I'll be sure to return to sportsshoes.com for all my athletic needs, knowing that exceptional service like yours awaits. In a world where personalized care is a rare gem, Beth at Sports Shoes shines brightly as a beacon of excellence. Thank you for being a stellar representative of exceptional customer service.

Introduction

Sportsshoes.com is an online retailer specializing in sports footwear, apparel, and accessories. The company has been in operation since 1982 and has grown to become one of the UK's leading sports retailers, with a vast selection of products from top brands.

Pros and Cons

Pros:
  • Wide range of sports products from renowned brands
  • Competitive prices with regular sales and discounts
  • Free UK delivery on orders over ?100
  • 30-day returns policy
  • Excellent customer service with knowledgeable staff
Cons:
  • International shipping can be costly
  • Limited stock for some less popular sizes and models

User Experience

The website has a clean and simple design, making it easy to navigate and find the desired products. The search function is efficient and efficient, and the filters help users narrow down their search further. The product descriptions are detailed and informative, and the clear images help users get a better idea of the products they are interested in.

Pricing and Value for Money

Sportsshoes.com's prices are competitive, and the company regularly offers discounts and promotions. The prices for products are fair, and the variety of options across all sports allows for the best value for money. Even though the prices are not the lowest ones available, the quality and durability of the products make them worth the extra cash.

Alternatives

Some alternative sports retail sites to consider include JD Sports, Nike.com, and Decathlon.

Customer Service

Sportsshoes.com prides itself on excellent customer service, with knowledgeable staff available via phone, email, or live chat. Customer complaints are taken seriously, and the company is proactive in resolving them quickly.

Product Quality and Selection

Sportsshoes.com's product selection is diverse and extensive, with a wide range of products available from top brands like Adidas, Asics, and Nike. The products are of high quality, and the descriptions are informative, allowing customers to make a well-informed decision.

Website Usability

The website is easy to navigate and user-friendly, with a clean and modern design. The search function is efficient, and the filters help to find the desired products quickly. The website speed is fast, and the images are high-quality, allowing for easy browsing of products.

Returns and Exchanges

Sportsshoes.com offers a 30-day returns policy, allowing customers to return their products for a refund or exchange within the specified timeframe. The returns process is simple and hassle-free, making it easy for customers to resolve any issues they encounter.

Promotions and Discounts

Sportsshoes.com regularly offers promotions and discounts, which are prominently displayed on the website's homepage. Customers can also sign up for the company's subscription service to receive exclusive offers and discount codes.

Reputation

Sportsshoes.com has a reputable brand that has been operating for several decades. The company has received positive reviews from customers on various platforms, with many praising the quality of products and excellent customer service.

Payment Options

Sportsshoes.com accepts various payment options, including Visa, Mastercard, Maestro, American Express, Klarna, and PayPal. The range of payment options enables customers to choose the most convenient and secure option to complete their purchase.

Loyalty Programs

Sportsshoes.com does not have a loyalty program but offers discounts and promotions to customers on a regular basis.

Customer Reviews

Sportsshoes.com displays customer reviews directly on the product page and has an overall rating displayed for the company in general. Most of the reviews are positive, with many customers praising the quality of products, delivery, and customer service.

Community Involvement

Sportsshoes.com supports various charities and community projects and is involved in initiatives promoting health and fitness. The company has also partnered with various sports organizations and events.

Shipping and Costs

Sportsshoes.com offers free delivery within the UK on orders over ?100. International shipping costs vary depending on the destination and order value. The delivery times are reasonable and communicated clearly during the checkout process.