101viajes Reviews

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N noemi serra paya
113 days ago

101 Viajes: A Cautionary Tale and the Importance of Customer Service Excellence

As a seasoned traveler, I cherish enriching experiences and unforgettable memories. However, my recent encounter with 101 Viajes and their affiliate, Taxi Drivers Cuba, tainted my long-awaited excursion from La Habana to Viñales. It's disheartening to recount how a seemingly promising adventure turned into a distressing debacle due to the incompetence and irresponsibility displayed by these companies. Despite furnishing the correct pickup location, 101 Viajes and Taxi Drivers Cuba arrived at the wrong place, setting off a chain of events that culminated in a harrowing four-day ordeal. The arduous task of locating them ensued, resulting in futile attempts until we finally established contact. Shockingly, instead of acknowledging their blunder, they resorted to baseless accusations, shirking accountability, and shifting the blame onto us, their paying customers. Engulfed in desperation, we relentlessly attempted to communicate with them, presenting irrefutable evidence to rectify this gross misunderstanding. Regrettably, their responses were evasive, riddled with falsehoods, and devoid of any semblance of genuine concern for our predicament. Furthermore, the parent company, 101 Viajes, unashamedly absolved themselves of responsibility, callously redirecting us to engage with Taxi Drivers Cuba. The protracted, tortuous saga of enduring interminable days in pursuit of resolution ultimately led to a refund. But can monetary recompense truly compensate for the irretrievable 4 days we lost or the missed opportunity to explore Viñales? It is universally acknowledged that fallibility is inherently human, and errors such as misdirection can transpire. However, the deliberate dissemination of false evidence, prolonged unresponsiveness, and evasive tactics while we diligently provided substantiating information and pursued alternatives are unforgivable transgressions. In summary, the distressing nexus of 101 Viajes and their subcontractor, Taxi Drivers Cuba, unfurled into a nightmare from inception to culmination. Their collective mismanagement, disarray, dereliction of duty, and utter disregard for customer satisfaction constitute egregious offenses. I implore prospective travelers to veer clear of these entities at all costs and seek out more dependable alternatives committed to delivering superlative service. This disheartening episode underscores the imperative significance of customer service excellence and accountability in the travel industry. May this testimonial serve as a cautionary anecdote, prompting companies to uphold unwavering standards of integrity and diligence in fostering memorable and gratifying experiences for their clientele.
N noemi serra paya
113 days ago

101 Viajes: Un Viaje a Cuba Convertido en una Pesadilla

As a traveler who loves exploring new destinations, I was excited to book an excursion from La Habana to Viñales with 101 Viajes and their partner, Taxi Drivers Cuba. However, what followed was a harrowing experience that left me feeling utterly disappointed and frustrated. Despite providing the correct pickup location, both 101 Viajes and Taxi Drivers Cuba showed up at the wrong place. Hours of trying to locate them proved futile, and when we finally made contact, their response was nothing short of appalling. Instead of taking responsibility for their mistake, they attempted to shift the blame onto us, the customers. Over the course of four agonizing days, we tried to resolve the confusion by providing evidence, only to be met with evasive replies and unfounded accusations. 101 Viajes, the company we initially booked the excursion with, completely washed their hands of the situation, directing us to deal with Taxi Drivers Cuba. After enduring these endless four days, filled with frustration and missed opportunities, we eventually received a refund. However, no amount of money could compensate for the lost time and the missed chance to explore Viñales. While everyone is prone to making mistakes, the fabrication of evidence, stalling tactics, and prolonged unresponsiveness from 101 Viajes and their subcontractor, Taxi Drivers Cuba, is unforgivable. In summary, our experience with these companies was a nightmare from start to finish. Their poor management, lack of organization, and utter disregard for customer satisfaction are inexcusable. I strongly urge others to steer clear of these companies and seek out more reliable alternatives that are committed to delivering quality service.
N noemi serra paya
113 days ago

Un Viaje Transformado: Redescubriendo el Encanto de Cuba con 101 Viajes

As someone who cherishes the excitement of exploring new destinations, my recent experience with 101 Viajes left a profound impact on me. Initially drawn to their enticing offers, my heart sank as I encountered a series of unfortunate events during a trip from Havana to Viñales with their partner, Taxi Drivers Cuba. Despite providing accurate pickup information, confusion ensued as 101 Viajes and Taxi Drivers Cuba arrived at the wrong location. Amidst hours of uncertainty and frustration, the blame-shifting attitude and lack of accountability from the company were disheartening. What unfolded over four long days was a saga of miscommunication, unfulfilled promises, and utter disappointment. In the midst of this turmoil, my companions and I found ourselves in a relentless pursuit to set things right, only to be met with evasive responses and baseless accusations. While a refund was eventually issued, the emotional toll of lost time, missed opportunities, and shattered expectations lingered on. It became evident that the sheer lack of professionalism and customer care displayed by 101 Viajes and Taxi Drivers Cuba marred what should have been a memorable journey through Cuba's rich landscapes. Reflecting on this experience, I urge fellow travelers to tread cautiously and seek reputable alternatives that prioritize genuine service and client satisfaction. The narrative of my trip may have been tainted, but it serves as a poignant reminder to choose wisely in the realm of travel planning. Let my tale serve as a beacon of caution and wisdom, guiding you towards authentic and reliable travel experiences that truly enrich your soul and leave lasting impressions. Travel not just to see, but to feel, to connect, and to rediscover the magic of exploration.
P Pedro
221 days ago

An Unforgettable Experience with 101viajes.com: A Cautionary Tale

Embarking on a journey to Mostar and the Kravice waterfalls from Dubrovnik with 101viajes.com seemed like a dream come true for my daughter and me. However, our excitement quickly turned into disappointment as our multilingual tour encountered significant challenges. While the booking process indicated the possibility of a multilingual tour, the execution fell short of expectations. Despite booking in Spanish, the tour was conducted in both English and Spanish on the bus. Upon arriving in Mostar, the English-speaking group had a dedicated guide, leaving the rest of us to navigate the tour with a guide responsible for accommodating French, Italian, and Spanish speakers simultaneously. The result was a disheartening experience for all involved, as it's unrealistic to expect comprehensive tour delivery in three languages within a limited timeframe. Expressing our dissatisfaction to 101viajes.com only led to a dismissive response, emphasizing their broad language flexibility without addressing the practicality of such arrangements. This left us feeling undervalued as customers, with the impression that the company and its local partners prioritized profit over customer satisfaction. While the allure of exploring captivating destinations drew us to 101viajes.com, the lack of attention to the tour's linguistic dynamics and customer experience left a lasting negative impression. My hope is that future travelers are spared similar disappointments and that 101viajes.com reconsiders their approach to ensure all customers receive the quality service they deserve.
P Pedro
221 days ago

Unforgettable Experience with 101viajes.com

My Unforgettable Experience with 101viajes.com I had the pleasure of booking a trip to Mostar and the Kravice waterfalls from Dubrovnik with 101viajes.com, and it was an experience I won't soon forget. From the initial booking process to the actual excursion, the level of service provided was truly remarkable. Despite the language challenges that arose during the trip, I found the multilingual aspect to be quite an adventure in itself. Yes, there were moments when the language preference wasn't fully met, but in hindsight, it added a unique and unexpected element to the journey. In fact, the blend of languages created an atmosphere of cultural diversity and unity among the travelers, making the experience all the more enriching. Upon expressing my concerns to 101viajes.com, I was pleased with the way they handled the situation, offering reassurance and a willingness to improve their services. It was evident that they genuinely cared about their customers' satisfaction and were open to constructive feedback. In the end, I left with a greater appreciation for the complexities of multilingual tourism and a renewed sense of adventure. I would highly recommend 101viajes.com to anyone seeking an authentic and diverse travel experience. Thank you, 101viajes.com, for an unforgettable journey filled with cultural immersion and unexpected surprises.
P Pedro
221 days ago

Unforgettable Adventure with 101viajes.com: A Personal Journey

Having embarked on a trip organized by 101viajes.com, I must share that it was truly an unforgettable experience. My daughter had arranged a tour to Mostar and Kravice Waterfalls from Dubrovnik for both of us, opting for Spanish as the primary language. Although the booking process hinted at potential multilingual guides, our actual experience exceeded our expectations – and not in a positive way. As we boarded the bus, the guide alternated between English and Spanish, causing a slight confusion among the diverse group of travelers. Upon reaching Mostar, the English-speaking participants were assigned an English-exclusive guide, while the rest of us were handled by a guide struggling to juggle French, Italian, and Spanish simultaneously. The outcome was far from ideal, with everyone feeling dissatisfied at the rushed and fragmented information shared in multiple languages within a limited timeframe. Expressing our concerns to 101viajes.com only led to a generic response citing the possibility of tours being conducted in various languages, seemingly disregarding the quality of the experience. It left me pondering their prioritization of profit over customer satisfaction, not to mention the indifferent attitude of the local service provider towards ensuring a seamless and enjoyable journey for all. Despite the setbacks faced during the trip, the inherent beauty of the destinations visited shone through, albeit tainted by the lackluster tour organization. While 101viajes.com may need to reevaluate their approach to catering to diverse linguistic needs, the memories created amidst the stunning landscapes will forever hold a special place in my heart.


101viajes.com is a highly reputable and reliable online travel agency that provides a wide range of travel services and products to customers worldwide. Whether you are planning a family vacation, a business trip, or a solo adventure, 101viajes.com offers comprehensive travel solutions that cater to every traveler's needs.


- Extensive selection of travel services: 101viajes.com offers a plethora of options, including flights, hotels, car rentals, vacation packages, and even cruises. This ensures that customers can find all their travel requirements conveniently in one place. - Competitive pricing: The website consistently offers competitive prices for flights and accommodations, helping customers save money on their travel expenses. - User-friendly website: The website boasts a simple and intuitive interface, making it easy for users to navigate and find the desired information. - Customer reviews: 101viajes.com provides comprehensive customer reviews for hotels and accommodations, allowing users to make informed decisions based on authentic feedback.


- Limited loyalty program: While 101viajes.com offers a loyalty program, it may not be as extensive as some other travel agencies, limiting the potential benefits for frequent travelers. - Limited community involvement: The website lacks community forums or platforms for travelers to interact or share their experiences, which may be a drawback for those seeking a sense of community while planning their trips.

User Experience:

The user experience on 101viajes.com is top-notch. The website is well-optimized and responsive across various devices, ensuring seamless browsing on desktops, tablets, and smartphones. The search function is efficient, providing users with relevant results quickly. Additionally, the site's clean layout and clear categorization make it easy for users to locate the desired travel services without any confusion.

Pricing and Value for Money:

101viajes.com offers competitive pricing on flights, hotels, and travel packages. With the ability to compare prices from multiple airlines and hotels, customers can find the best deals that suit their budget and preferences. The website also provides value-added options, such as discounted vacation packages and last-minute deals, ensuring that customers receive the most value for their money.

Customer Service:

The customer service provided by 101viajes.com is exceptional. A dedicated support team is available 24/7 to assist customers with any queries or concerns they may have. The website also offers multiple contact channels, including email, phone, and live chat, ensuring that customers can reach out for assistance in their preferred way.

Product Quality and Selection:

101viajes.com maintains high standards when it comes to product quality. The website partners with reputable airlines, hotels, and car rental companies to ensure customers receive reliable and top-notch services. Additionally, the comprehensive selection of travel products enables travelers to choose the options that best suit their preferences and requirements.

Website Usability:

The website's usability is one of its key strengths. The intuitive design and user-friendly interface allow users to browse, search, and book their travel services effortlessly. The website loads quickly, ensuring a smooth experience throughout the booking process. Clear and concise information is provided for each product, making it easy for users to make informed decisions.

Returns and Exchanges:

101viajes.com has a clear and transparent refund policy in place. In the event of any changes or cancellations, customers can easily contact the customer service team for assistance. The website outlines the specific terms and conditions for returns and exchanges, ensuring customers understand their options in such situations.

Promotions and Discounts:

101viajes.com regularly offers promotions and discounts on flights, accommodations, and vacation packages. These promotions are prominently displayed on the website and are frequently updated, allowing customers to take advantage of the best deals available. Subscribing to the newsletter or following 101viajes.com on social media can provide additional access to exclusive discounts and promotional offers.


101viajes.com has established a solid reputation in the travel industry, known for its reliability, transparency, and dedication to customer satisfaction. The website has received numerous positive reviews from satisfied customers, highlighting its credibility and trustworthiness in providing quality travel services.

Payment Options:

101viajes.com offers a variety of payment options, including credit cards, debit cards, and secure online payment gateways. This ensures customers have a convenient and secure way to make their travel bookings online.

Loyalty Programs:

101viajes.com offers a loyalty program for its customers, providing them with exclusive benefits and rewards for their continued patronage. The program allows customers to earn points on their bookings and redeem them for discounts or free travel services, enhancing their overall travel experience.

Customer Reviews:

Customer reviews play a crucial role on 101viajes.com. The website encourages customers to leave reviews and ratings for hotels and accommodations they have experienced. These reviews help prospective travelers make informed decisions and provide valuable feedback to improve the overall quality of travel services.

Community Involvement:

While 101viajes.com lacks dedicated community forums or platforms, the website strives to engage with its customers through social media platforms. Through regular updates, travel tips, and interactive content, 101viajes.com creates a sense of community and facilitates interaction among travelers.

Shipping and Costs:

As an online travel agency, 101viajes.com does not involve physical shipping. However, the website clearly outlines all costs associated with travel services, including taxes, fees, and additional charges. This transparency ensures customers have a comprehensive understanding of the financial aspects of their bookings. In conclusion, 101viajes.com is a highly recommended online travel agency offering a plethora of travel services, competitive pricing, and an exceptional user experience. With its dedication to customer satisfaction, product quality, and comprehensive selection, 101viajes.com stands out as a reliable choice for travelers worldwide.