123-reg Reviews

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84 Reviews

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In the Web Hosting Company category

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11% users rated Terrible
0% users rated Poor
1% users rated Average
11% users rated Very Good
77% users rated Excellent
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G Gemma
38 days ago

Roxi Went Above and Beyond in Resolving My Domain Renewal Dilemma

Navigating the world of domain renewals can be a daunting task, but thanks to Roxi from 123-reg.co.uk, my experience was nothing short of seamless. Her exceptional level of customer service exceeded all my expectations as she not only sorted out my domain renewal but did so with efficiency and a friendly demeanor. From answering my initial query promptly to guiding me through the renewal process step by step, Roxi showcased professionalism and dedication that truly set her apart. Her patience in addressing all my concerns and ensuring that I understood the process thoroughly was commendable. Thanks to Roxi's helpful assistance, I not only renewed my domain without any hassle but also felt valued as a customer. Her expertise and willingness to go the extra mile left a lasting impression on me. I can confidently say that Roxi is a valuable asset to the customer service team at 123-reg.co.uk, and I would highly recommend their services to anyone in need of domain management. Thank you, Roxi, for your outstanding support!
S Sophie Armsby
39 days ago

Transformed by Exceptional Service: My Conversation with Roxi at 123-reg.co.uk

Embarking on my customer service journey with 123-reg.co.uk, I found myself facing technical challenges that left me feeling overwhelmed. However, the moment I conversed with Roxi, my entire perspective shifted. Roxi's warmth and attentiveness were a breath of fresh air in a world where customer service can often be a source of frustration. Roxi not only swiftly resolved my issues but also took the time to explain the process in a clear and concise manner. This level of dedication and support was truly remarkable, making me feel valued and understood as a customer. It was evident that Roxi was not just there to provide a quick fix but to ensure that I left the conversation with a newfound sense of confidence and ease. The seamless experience I had with Roxi has set a new standard for me when it comes to customer service. Their knowledge, patience, and genuine willingness to assist have left a lasting impression. I am grateful for the exceptional support I received and can only hope that more service providers emulate the excellence that Roxi embodies.
J Jock Strap
40 days ago

From Panic to Relief: How Deea Rescued My Missing Domain Name at 123-reg.co.uk

When I discovered that my domain name had mysteriously vanished from my account on 123-reg.co.uk, panic set in. I couldn't believe what was happening – years of hard work and online presence suddenly at risk. With a racing heart, I reached out to the support team and was connected with Deea. Deea's calm and reassuring demeanor instantly put me at ease. She listened attentively as I explained the situation, showing genuine empathy for my predicament. Instead of brushing off my concerns, she dove straight into action, determined to resolve the issue swiftly. Through her expertise and dedication, Deea meticulously traced the steps of my missing domain name. With precision and care, she navigated the system, leaving no stone unturned until finally, there it was – my precious domain name, safe and sound. I can't thank Deea and the team at 123-reg.co.uk enough for their swift response and professional handling of my crisis. While the initial scare left me shaken, the outcome was nothing short of miraculous. Deea's proactive approach and commitment to customer satisfaction turned a potential disaster into a heartwarming success story. Today, my faith in 123-reg.co.uk has been restored, thanks to Deea's exceptional support and unwavering dedication to resolving my issue. I may have encountered a bump in the road, but with Deea by my side, I know my online presence is in safe hands. Thank you, Deea, for being my guiding light in the darkest of moments.
A Andy Southern
40 days ago

Transformative Service, Loyal Partner for 20 Years and Counting!

My profound gratitude towards 123-reg.co.uk knows no bounds. Over two decades as their faithful customer, I've seen them evolve into a beacon of reliability and integrity. While some may view change as a negative, I witnessed 123reg adapt to the dynamic needs of their clientele with finesse and transparency. The commitment to their clients shines through the personalized services they offer. Take, for instance, the Email forwarding service, a crucial aspect of my business for which I paid a premium. When circumstances shifted, 123reg proactively communicated the changes and even offered an upgraded subscription model. This demonstration of flexibility and open communication cemented my trust in them. In an era where businesses prioritize profit over relationships, 123-reg.co.uk stands as a beacon of ethics and customer-centric practices. Their unwavering support and dedication to customer satisfaction are the pillars on which our partnership thrives. To those seeking a reliable and transformative service provider, look no further than 123-reg.co.uk. They have not just earned my business but also my unwavering loyalty and respect.
41 days ago

Turning Business Downtime into Uptime: A Testimonial for 123-Reg.co.uk

Upon encountering a critical issue with my Domain Name on SiteBuilder, which was affecting my business site built on Wordpress with a new Domain Name, I reached out to 123-Reg for assistance. Despite struggling for over a week, the team at 123-Reg swiftly resolved my problem by facilitating the transfer of the Domain Name within an hour. Moreover, they efficiently reconfigured the forwarding settings, ensuring seamless operation within just 24 hours. The impeccable service provided not only minimized downtime but also underscored their expertise and dedication. I am truly impressed by their professionalism and adept handling of the situation, which speaks volumes about their commitment to customer satisfaction. In light of this remarkable experience, I wholeheartedly recommend 123-Reg for their exceptional service and expert knowledge. Thank you, 123-Reg, for transforming what could have been a major setback into a smooth and efficient resolution.
P Paul Girvan, London UK
41 days ago

Requests for private financial institution particulars…

My assessment for 123-reg.co.uk There are clearly issues of concern occurring at this outfit. They declare to have made refunds once they haven't. Then ask for private financial institution particulars to allow them to "examine". Then archive all of the tickets. These usually are not folks you need in your group. Simply learn a number of the different RECENT - not "most related" opinions and you will notice how they deal with long-standing prospects. Additionally be aware the usual bot response of how a lot they care.
R Ricky
42 days ago

Exceeding Expectations: A Testament to Stellar Service

When I encountered a billing issue with 123-reg.co.uk, I was amazed by the prompt and efficient resolution that followed. In mere 10 minutes, their dedicated team not only addressed my concern but also left me feeling valued and appreciated as a customer. The level of service provided truly exceeded my expectations, solidifying my trust and loyalty to this exceptional company. Thank you, 123-reg.co.uk, for setting a remarkable standard in customer care!
K Kay Demetriou
45 days ago

Exceptional Assistance from Serban at 123-reg.co.uk

I am beyond grateful for the outstanding customer support I received from Serban at 123-reg.co.uk. This testimonial is a tribute to his unwavering commitment to customer satisfaction. Serban went above and beyond to assist me with a time-sensitive technical issue that threatened to disrupt an important Zoom meeting. In a moment of panic, his calm demeanor and expert guidance not only resolved the problem swiftly but also ensured that I was punctual for my scheduled meeting. Serban's exceptional performance, incredible patience, and exemplary customer service skills truly set him apart. His dedication to helping customers like me in moments of crisis is commendable. This experience has solidified my trust in 123-reg.co.uk as a provider that not only delivers on its promises but also values its customers' needs. I cannot thank Serban enough for his prompt and effective assistance. His professionalism and competence reflect positively on the company, making me a loyal and satisfied customer. Thank you, Serban, for your stellar support and for exceeding my expectations.
A Andy
45 days ago

An Exceptional Support Experience with Radu at 123-reg.co.uk

I cannot emphasize enough the invaluable assistance I received from Radu at 123-reg.co.uk. When I reached out with some queries, I was pleasantly surprised by the lightning-fast responses I received. Radu not only addressed my questions promptly but went above and beyond by providing detailed screenshots that guided me every step of the way. The level of dedication and expertise displayed by Radu truly set a new standard in customer service. I am sincerely grateful for the exceptional support received during my interaction. Thank you, Radu, for making my experience with 123-reg.co.uk truly outstanding.
D david duffin
46 days ago

Turning Frustration into Appreciation: A Testimonial for Marius at 123-reg.co.uk

I cannot express my gratitude enough for the exceptional customer service Marius provided me with at 123-reg.co.uk. Facing a technical issue can be incredibly frustrating, but Marius not only swiftly resolved my problem but also did so with patience and empathy. His ability to understand the complexities of my issue without making me feel inadequate was truly refreshing. In a world where customer service can often feel robotic and indifferent, Marius stood out as a beacon of professionalism and genuine care. He took the time to listen to my concerns, asked clarifying questions, and ensured that I was comfortable with the solution provided. His kindness and understanding went a long way in turning my frustration into appreciation. I believe that exemplary customer service should be recognized and celebrated, and Marius exemplifies these qualities effortlessly. Thank you, Marius, for not only solving my problem but for treating me with respect and empathy throughout the process. Your dedication to your customers does not go unnoticed and is greatly appreciated.
M Mike Johnston
46 days ago

Radu’s Exceptional Effort Shined Through Despite Some Hiccups

When I reached out to 123-reg.co.uk for support, I was fortunate enough to have Radu assisting me. His dedication and willingness to go above and beyond were truly commendable. Despite facing an overwhelming number of replies on the ticket, Radu did his best to address my concerns. However, at certain points, the abundance of responses became a bit confusing. Radu's efforts were certainly not in vain, as his genuine care and expertise shone through the clouds of confusion. His commitment to resolving the issue was unwavering, and his professionalism was evident in every interaction. Despite the minor challenges faced during the process, Radu's determination to assist me left a lasting impression. I appreciate Radu for his exceptional efforts and support, and I am grateful for his dedication to ensuring a positive customer experience. Thank you, Radu, for your hard work and commitment to helping customers like me navigate through potential obstacles.
N Nick Park
46 days ago

A Godsend in Troubled Times

Allow me to share my experience with 123-reg.co.uk, where Stephen, a shining star in their customer support team, stepped in to save the day. In a moment of confusion and frustration, Stephen's remarkable assistance shone through, addressing my query with unmatched efficiency and professionalism. His promptness in resolving my issue was truly impressive, leaving me in awe of his dedication and expertise. Moreover, Stephen's impeccable manners and considerate demeanor made the entire interaction a delightful experience. His politeness and genuine concern for my satisfaction reaffirmed my faith in exceptional customer service. It's rare to come across individuals who not only excel in their job but also possess such a gracious and warm approach towards customers. I cannot emphasize enough how flawlessly Stephen handled my concerns, exceeding my expectations in every aspect. His swift response and flawless execution highlighted the unparalleled quality of service provided by 123-reg.co.uk. It's moments like these that truly make a difference, turning a potentially stressful situation into a seamless and pleasant encounter. Without a doubt, Stephen's assistance was a true godsend in my time of need, and I am immensely grateful for his outstanding support. If you ever find yourself in a similar situation, look no further than 123-reg.co.uk and their exceptional team members like Stephen. Impeccable service, unbeatable expertise, and heartfelt care - that's what sets them apart!
P Projekt Manager
46 days ago


My overview for 123-reg.co.uk Nice, taking the time to look issues up correctly, actually useful anytime.
K Kerry Read
48 days ago

A Reliable Partner in Web Hosting: 123-reg.co.uk

Allow me to share my experience with 123-reg.co.uk. Admittedly, there have been moments when my email service faced challenges, temporarily disrupting my workflow. It's frustrating when such issues arise, especially when they seem to recur every other month. However, finding solace in the fact that these downtimes are acknowledged and addressed promptly on their status page eases the inconvenience. I vividly recall a similar occurrence last December when I contemplated migrating to a different provider if reliability didn't improve. The thought of transitioning seemed daunting, but the need for consistent service was paramount. The uncertainty of downtime lasting for hours or even days lingered, prompting a reevaluation of my hosting choice. Despite these intermittent challenges, the overall experience with 123-reg.co.uk has been positive. Their platform offers a multitude of features that cater to my needs, and the customer support team has always been responsive and understanding. The occasional setbacks have not overshadowed the value and quality of service I receive from this provider. As I navigate the digital landscape, I appreciate a partner like 123-reg.co.uk that values transparency, addresses issues promptly, and strives for continuous improvement. While occasional hiccups may occur, the reliability and support offered by this provider instill confidence and foster a sense of partnership that transcends momentary disruptions. In conclusion, my journey with 123-reg.co.uk has been a testament to their commitment to customer satisfaction and technical excellence. As I look ahead, I am optimistic that our partnership will continue to grow, evolve, and overcome challenges together, making them a reliable ally in my online endeavors.
L Lauren
51 days ago

Effortless Refund Process and Exceptional Customer Service!

123-reg.co.uk went above and beyond my expectations. When I realized I had been charged for auto renewal without intending to, I was initially concerned about the refund process. However, I was pleasantly surprised by how hassle-free it was. Roxi, the customer service representative, not only facilitated a prompt refund but also provided exceptional assistance throughout the process. Her efficiency and helpfulness turned what could have been a frustrating experience into a positive one. I am genuinely grateful and impressed by the level of customer care I received. Thank you, 123-reg.co.uk, for resolving the issue with such professionalism and care!


123-reg.co.uk is a renowned domain registration and web hosting service provider in the United Kingdom. With over 20 years of experience, they offer a wide range of services for individuals and businesses looking to establish their online presence. In this comprehensive review, we will evaluate various aspects of 123-reg.co.uk, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons


  • Wide range of domain registration options
  • Reliable and secure web hosting services
  • Competitive pricing for domain registration and hosting
  • Intuitive control panel for easy management
  • Excellent customer support options


  • Limited range of additional website services
  • No money-back guarantee for web hosting plans

User Experience

123-reg.co.uk provides a user-friendly platform for seamless domain registration and web hosting. The registration process is straightforward, enabling users to quickly secure their desired domain names. Their control panel is intuitive and robust, offering easy management of domains, DNS settings, and other advanced configurations. However, users looking for additional website services beyond domain registration and hosting might need to explore other options.

Pricing and Value for Money

123-reg.co.uk offers competitive pricing for both domain registration and web hosting services. Their domain registration prices vary based on the TLD (Top-Level Domain) chosen, with options available for popular extensions like .com, .co.uk, and more. Web hosting plans are reasonably priced and come with various features, such as ample storage, unlimited bandwidth, and multiple email accounts. While their pricing is generally fair, the lack of a money-back guarantee for web hosting plans might be a drawback for some users.

Customer Service

123-reg.co.uk is known for its excellent customer service. They provide multiple support options, including phone, live chat, and email, ensuring that users can easily reach out for assistance. Their support team is knowledgeable and responsive, helping users with various queries and technical issues. Additionally, 123-reg.co.uk offers an extensive knowledge base and comprehensive FAQs, empowering users to find answers to common questions on their own.

Product Quality and Selection

123-reg.co.uk offers reliable and secure web hosting services, ensuring optimal performance and uptime for websites. Their servers are equipped with advanced technology, providing a stable hosting environment for businesses and individuals. However, their range of additional website services, such as website design and optimization, is limited compared to some competitors in the market.

Website Usability

The 123-reg.co.uk website is well-designed and user-friendly. The layout is intuitive, allowing users to navigate effortlessly and find the desired services. The search functionality makes it easy to look for available domain names, and the control panel offers a seamless management experience. The website also provides comprehensive information on their services, pricing, and support options.

Returns and Exchanges

123-reg.co.uk does not offer returns or exchanges for domain registrations, as these are non-refundable once purchased. However, they have a cancellation policy for web hosting plans, allowing users to discontinue their subscriptions at any time. It's worth noting that cancellation might not result in a refund, as the hosting plans do not come with a money-back guarantee.

Promotions and Discounts

123-reg.co.uk occasionally offers promotions and discounts on domain registrations and web hosting plans. These discounts can provide customers with cost savings and added value when purchasing their services. It's advisable for users to keep an eye on their website or subscribe to their newsletter to stay updated on any ongoing promotions.


123-reg.co.uk has established a solid reputation in the domain registration and web hosting industry. With over two decades of experience, they have served a large customer base and gained trust through their reliable services. Their commitment to security and customer support has contributed to their positive reputation among individuals and businesses alike.

Payment Options

123-reg.co.uk offers multiple payment options to cater to various customer preferences. Users can conveniently make payments using major credit cards, including Visa, Mastercard, and American Express. Additionally, they accept payments through PayPal, providing an extra layer of security and convenience.

Loyalty Programs

Currently, 123-reg.co.uk does not offer a dedicated loyalty program for their customers. However, they occasionally provide special offers and discounts to long-term customers or through promotional campaigns. Users can stay updated on these opportunities by subscribing to their newsletter or following their social media channels.

Customer Reviews

123-reg.co.uk has received generally positive customer reviews, reflecting their commitment to quality services and reliable support. Customers commend their user-friendly platform, competitive pricing, and excellent customer service. However, a few negative reviews relate to limitations in additional website services and the absence of a money-back guarantee.

Community Involvement

As a company, 123-reg.co.uk showcases involvement in the internet community and supports various initiatives related to digital presence and online security. While specific community involvement programs might not be prominently highlighted on their website, their contributions to the industry and commitment to user education are notable.

Shipping and Costs

Since 123-reg.co.uk is a digital service provider, there are no physical shipping options or costs associated with their services. The domain registration process is instant, allowing users to start using their registered domain names immediately. Web hosting plans are activated upon payment confirmation, and users receive login details to access their hosting control panel without any shipping or additional costs.

In conclusion, 123-reg.co.uk offers reliable domain registration and web hosting services with a user-friendly interface and competitive pricing. While their range of additional website services is limited, their focus on quality, customer support, and security makes them a trusted choice for individuals and businesses seeking to establish or enhance their online presence.