123 Reviews

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68 Reviews

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21% users rated Terrible
21% users rated Poor
37% users rated Average
16% users rated Very Good
6% users rated Excellent
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Introduction

123.ru is a popular Russian online retailer that offers a wide range of products, including electronics, appliances, clothing, beauty products, and many more. The company was founded in 2004 and has since grown to become one of the leading e-commerce platforms in Russia.

Pros and Cons

Pros
  • Massive product selection: 123.ru offers a vast array of products to choose from, making it a one-stop-shop for many customers.
  • Good pricing: The website offers competitive pricing on products compared to other e-commerce platforms in Russia.
  • Great customer service: The company has a responsive customer service team, and they are always ready to assist customers with any issues they encounter.
Cons
  • Shipping can be slow: Some customers have reported long wait times for shipping, which can be frustrating.
  • Website design can be confusing: The website layout can be a bit cluttered, making it difficult to navigate, especially for new users.

User Experience

The overall user experience on 123.ru is seamless, with easy navigation, and a logical interface for users. The site's search box is efficient and delivers quick results, making it easy to find products. The website provides clear product descriptions and specifications, along with detailed images, helping customers make informed decisions when purchasing.

Pricing and Value for Money

123.ru offers competitive pricing, making it an affordable online shopping platform for shoppers, and it strives to provide value for money with various promotions, deals and discounts on its website. Customers can often find discounts on various products on the website, and the prices of items available on 123.ru are typically lower than those available in brick-and-mortar stores.

Alternatives

While 123.ru is a popular online retailer, there are many other e-commerce platforms available in Russia. Some of the competitors include Ozon, M.Video, Wildberries, and Lamoda.

Customer Service

123.ru has a customer service team that is responsive and helpful, and customers can contact the team via email, telephone, or live chat. The website also features a comprehensive FAQ section, which provides answers to common customer queries.

Product Quality and Selection

123.ru has a vast selection of products, including electronics, books, clothing, and many more. The platform provides detailed descriptions, customer reviews, and product photos, which ensures transparency and allows customers to make informed decisions when purchasing products. The website also works with reputable vendors to ensure product quality, and customers can trust that they are getting high-quality products when shopping on 123.ru.

Website Usability

The website is well-designed, and the interface is interactive, making it easy to navigate. The site is optimized to function on various devices, from mobile phones to desktop computers. The search function is fast and efficient, allowing customers to find what they need quickly.

Returns and Exchanges

123.ru has a comprehensive return and exchange policy, and customers can initiate returns or exchanges via the website or by calling customer service. The company typically offers a 14-day return window for products, and if the customer has a valid reason for the return, they will receive a full refund.

Promotions and Discounts

123.ru offers various promotions and discounts throughout the year, including seasonal sales and holiday specials. Customers can often find discounts of up to 50% on various products on the website.

Reputation

The website has a good reputation in Russia, and customers trust 123.ru as a reliable online retail platform. The company has been in business for over a decade, and its longevity is a testament to the quality of its products and services.

Payment Options

123.ru accepts a variety of payment methods, including credit and debit cards, as well as online payment platforms such as Yandex Money, QIWI, and WebMoney.

Loyalty Programs

123.ru offers a loyalty program for its customers, where they receive reward points for every purchase made. Customers can then use these reward points to purchase products on the website.

Customer Reviews

123.ru has a customer review section that allows customers to leave a review of products they have purchased. The reviews are helpful to other customers and provide insight into the quality of products available on the website.

Community Involvement

123.ru is involved in various community projects, including supporting local charities and social initiatives. The company regularly publishes updates on its community involvement activities on its website.

Shipping and Costs

The shipping cost for products purchased on 123.ru varies depending on the size and weight of the package and the customer?s location. Delivery options include standard and express delivery, and the shipping times typically range from 3 to 10 business days. Customers can track their packages online, and the website provides regular updates on the shipping status of orders.