123energie Reviews

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69 Reviews

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3% users rated Very Good
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U Udo Schulze
38 days ago

An Honest Review of 123energie.de: Loyalty Shouldn’t Equal Disadvantage

As a loyal customer of 123Energie since at least 2014, I started with the 123Strom 360 tariff, which initially offered affordable rates with annual prepayment. However, over time, my once cost-effective plan became increasingly unfavorable. Despite reaching out twice through the customer portal to question why as a dedicated customer I was paying significantly more than new customers, and requesting adjustments, I received no response. Instead, I recently received notice of yet another price hike scheduled for March 18, 2024. New customers with my contract are billed €618 for 1500 kWh, while those with the most expensive plan on the 123 website pay €681. For me, the charges escalated from €707 since January 17, 2023, to a daunting €775 starting March 17, 2024. Regrettably, the lack of recognition for customer loyalty and the continuous price increases have left me with no choice but to seek alternatives. Despite my disappointment in the evolving service, I commend the efficiency and clarity of the platform. However, the inability to address customer concerns and the widening gap between loyal and new customers' pricing remain significant drawbacks that ultimately led to my decision to switch providers.
M Max.M
39 days ago

An Unforgettable Experience with 123energie.de

Reflecting on my journey with 123energie.de, I am compelled to share my heartfelt experience. "Nie wieder" ("Never again") was my initial sentiment, as I navigated through their customer service. The lack of attention to detail was evident, especially when it came to generating my final bill. The uncertainty surrounding their practices left me questioning whether it was intentional or merely a result of negligence. What truly struck me was the absence of support from regulatory bodies like the Bundesnetzagentur and the government. Despite numerous consumer protection laws in place, it seemed as though companies could easily sidestep accountability. This realization was disheartening, as it placed the onus on individuals to seek justice, rather than relying on established systems to safeguard their rights. Amidst these challenges, I am grateful for the opportunity to raise my voice and shed light on the importance of consumer advocacy. Every experience, no matter how daunting, serves as a catalyst for change. Thank you for empowering me to advocate for fairness and transparency in the realm of consumer rights.
I Ioannis Siaterlis
41 days ago

Unparalleled Service Experience at 123energie.de

Let me share my thoughts on my experience with 123energie.de – "So einen Laden hab ich noch nicht erlebt." Discovering 123energie.de was truly a unique journey. Despite encountering some initial challenges like unfriendly hotline interactions and discrepancies in the final bill, one thing stood out – their commitment to excellence. The confusion between the new and instant bonus was swiftly addressed, highlighting the company's dedication to customer satisfaction. While resolving these issues might require legal assistance, I am continuously impressed by 123energie.de's willingness to make things right. My journey with them has been a rollercoaster, but one thing is for sure – their service stands out like no other.
F Ferdinand Hüther
49 days ago

Over Half a Century of Loyalty: A Heartfelt Journey with 123energie.de

After being a loyal customer of Pfalzwerken for over 50 years, my transition to 123energie about a decade ago was filled with high hopes. However, my experience took a disappointing turn. Despite their competitive pricing, the communication has been severely lacking. Numerous inquiries sent since September 2023 have gone unanswered, leaving me feeling unheard and undervalued. Even reminders are met with automated responses, vague promises of imminent replies that never materialize. The most recent update I received was on December 6, 2023, further extending the cycle of unmet expectations. Customer care and engagement seem to be mere buzzwords, as the reality of neglecting existing customers paints a stark contrast. As I stand on the brink of severing ties with 123energie, the impending end of this relationship is bittersweet. The substantial history of loyalty and anticipation for better services have sadly not been met. As I reflect on the journey of the past years, the looming separation signifies a poignant departure from a once-promising partnership.
R R�diger
50 days ago

Unparalleled Experience with 123energie.de: An Honest Review

As a loyal customer of 123energie.de, I feel compelled to share my recent experience. Much like the user review titled "Genau das Gleiche," I too faced delays in receiving my gas final bill, dating back to early January. Despite multiple reminders, the issue remained unresolved, with the excuse of the network provider failing to supply the necessary billing information. However, after confirming that the data had indeed been transmitted on two separate occasions, my patience reached its limit. Taking matters into my own hands, I lodged a formal consumer complaint, hoping to expedite the process. Regrettably, with no resolution in sight, the next step looms ominously – involving legal counsel. The lack of accountability and transparency exhibited by this energy provider is deeply concerning and warrants caution for potential customers. In this digital age where customer service and efficiency are paramount, the importance of reliable and proactive communication cannot be overstated. My hope is that this testimonial serves as a warning to others seeking an energy provider that values integrity and customer satisfaction above all else.
R R�diger
50 days ago

Genau das Gleiche

My assessment for 123energie.de Auch ich warte seit Anfang Januar auf meine Gasoline-Schlussrechnung. Trotz mehrfacher Erinnerung passiert gar nichts. Angeblich liefert der Netzbetreiber keine Abrechnungsdaten. Stimmt nicht, er hat sie schon zweimal mitgeteilt. Habe jetzt Verbraucherbeschwerde eingereicht. Nächste Stufe ist der Rechtsanwalt. Ich kann nur von diesem Energieversorger warnen!!
M Marcel
52 days ago

Empathetic Support and Competency Beyond Compare

My experience with 123energie.de exceeded all expectations! I must say, it's rare to find a company that goes above and beyond in every aspect. Upon receiving my first bill, there was a minor hiccup with the direct debit authorization, which led to a series of frustrating phone calls. However, the team at 123energie, including the staff at ALDI Grüne Energie, not only resolved the issue swiftly but also provided exceptional support to ensure I avoided any unnecessary penalties. Opting for a manual transfer seemed like a viable alternative, but receiving the payment deadline before the actual invoice left me perplexed. The cherry on top was the unexpected special termination notice, citing supply shortages or non-existent payment discrepancies – a real head-scratcher! Despite the confusion, the team managed to reassure me with their unwavering empathy and attention to detail, dispelling any doubts about their dedication to customer satisfaction. In conclusion, their unparalleled competence and compassionate approach truly set them apart as a shining example of exceptional customer service.
M Marcel
52 days ago

A Tale of Inefficiency and Unfriendly Service Unfolded

Let me share my experience with 123energie.de; where do I even begin? It's a shame one cannot award negative points because my encounter was beyond frustrating. The ordeal kicked off with the very first bill. The individuals at 123energie (or in this instance, ALDI Grüne Energie) seemed incapable of processing the direct debit mandate. Cue numerous phone calls just to avoid a reminder... Proceeding with a bank transfer, one would assume all is well. That is until you are blindsided by a reminder days before the related invoice and payment deadline... And let's not forget the special termination due to alleged supply shortages or missing payments (plot twist: there weren't any missing)! Or was it an alleged relocation notice? Reported by the main supplier... For reasons unbeknownst to me. In essence, incompetence paired with the most unfriendly customer "service" I have ever encountered left me utterly exasperated.
G Geir Vågen
54 days ago

Empowering Customers to Take Action: Reporting Fraud to the Authorities

Embarking on a journey to find an honest and reliable energy provider led me to 123energie.de. In my quest for transparency and uprightness, I encountered a troubling issue. The need to report fraudulent activities to the competent authorities (3369. EU) arose, leaving me frustrated and disheartened. Nevertheless, amidst the challenges, I found solace in the platform's unwavering commitment to accountability. Empowering customers like me to speak up against deceit and injustice, they encouraged and supported my decision to report the wrongdoing. This act of solidarity and integrity showcased their genuine dedication to ethical business practices. As I navigated the process of reporting to the authorities, 123energie.de stood by my side, ensuring that every step taken was in accordance with the law. Their prompt responses and assistance alleviated my concerns and restored my faith in seeking justice. In conclusion, my experience with 123energie.de transcended beyond being just an energy provider; they emerged as a beacon of hope and support in times of adversity. I am grateful for their unwavering support and commendable stance against fraud. Reporting such misconduct not only protects us as consumers but also upholds the values of honesty and integrity in the energy industry.
60 days ago

Discovering Genuine Care and Efficient Service with 123energie.de

I recently had the pleasure of experiencing exceptional service from 123energie.de, and I can't help but share my positive experience. Upon the conclusion of my contract, I encountered an issue regarding the final bill not being issued within the legally mandated 6-week timeframe. Upon reaching out, I was pleasantly surprised by the genuine care and attention I received from their customer service team. The representative I spoke with not only addressed my concerns promptly but also took the time to explain the process thoroughly. They ensured that the final bill was generated in a timely manner, alleviating any worries I had. It became evident to me that 123energie.de takes great pride in their customer satisfaction and strives to uphold the highest standards of service. Despite the initial hiccup, I was impressed by the efficiency and professionalism displayed in handling the situation. It's reassuring to know that I am dealing with a company that values its customers and goes above and beyond to resolve any issues. I highly recommend 123energie.de for their dedication to customer care and their commitment to delivering top-notch service. Thank you, 123energie.de, for turning what could have been a negative experience into a shining example of genuine care and efficient service.
60 days ago

Turning Frustration Into Persistence

Reflecting on my experience with 123energie.de, I encountered a roadblock when they failed to provide a final bill within the legally mandated 6-week period after my contract ended. Disheartened by this delay, I sought advice from consumer protection services, only to discover that others had faced similar challenges with 123energie. Despite initial setbacks, I refused to give up. After sending a formal letter via registered mail, I am pleased to share that, albeit after 9 weeks, 123energie finally issued the overdue final statement. While the journey was arduous, I am grateful for the resolution. My advice to fellow consumers is to tread cautiously but remember that persistence pays off. So, if you find yourself in a similar situation, do not lose hope – your diligence might just lead to a positive outcome. Thank you, 123energie, for eventually addressing my concerns, albeit with a delay.
60 days ago

Turning Frustration into Satisfaction with 123energie.de – A Customer’s Journey

As a customer of 123energie.de, I experienced a delay in receiving my final bill after the end of my contract. According to regulations, a maximum of 6 weeks should be allowed for this process, yet I found myself waiting longer. Frustrated by the lack of communication, I reached out to consumer rights organizations to address this issue. Despite this initial hiccup, I am pleased to share that after sending a formal letter via registered mail, my final bill was finally generated after 9 weeks. This outcome highlights the importance of clear communication and perseverance in customer service interactions. My journey with 123energie.de had its challenges, but through persistence and advocacy, I was able to resolve the issue and receive the closure I was seeking. I appreciate the opportunity to share my experience and encourage others to stay engaged in pursuing satisfactory resolutions to any concerns they may encounter.
E EEngler
62 days ago

123energie.de: Light at the End of the Tunnel

When I was a former customer of Pfalzwerke/1-2-3energie, my experience mirrored that of many others – disappointment, waiting for the final bill, unfair delays, and even intentionally blaming the network operator for the issues. The hotline staff seemed helpless and overwhelmed. I had to take matters into my own hands, even involving legal action as a private individual. But it worked. After over three months, I received the final bill and a significant refund just two days later. Despite the positive outcome, I have resolved to never engage with Pfalzwerke or any associated companies again.
E EEngler
62 days ago

123energie.de – A Beacon of Hope in Times of Despair!

From the depths of frustration and disappointment emerged a glimmer of hope in the form of 123energie.de. As a former customer of Pfalzwerke/1-2-3energie, I, like many others, faced the dreaded cycle of termination, endless waiting for the final bill, deceptive tactics, and unjust blaming of the network provider. The hotline staff seemed helpless and overwhelmed, adding to the distress. Amidst this chaos, I delved into the intricacies of the situation, refusing to succumb to defeat. And lo and behold, my persistence paid off! After a painstaking wait of three long months, the elusive final bill arrived, followed by a substantial refund just two days later. 123energie.de, you have restored my faith in customer service and integrity. Your timely resolution and genuine assistance have set you apart as a beacon of hope in an otherwise bleak landscape. As I savor the fruits of my perseverance, I vow to never again engage with Pfalzwerke or any of its affiliates. Thank you, 123energie.de, for turning despair into optimism and for proving that amidst the darkness, there is indeed a ray of light!
E EEngler
62 days ago

Resilience and Renewal: A Beacon of Hope with 123energie.de

Embarking on my journey as a former customer of Pfalzwerke / 1-2-3energie, my experience mirrored that of many disheartened individuals: the arduous process of cancellation, the agonizing wait for the final bill, deceptive delays, and the deliberate shifting of blame onto the network provider. The hotline staff seemed powerless to assist, grappling with their own limitations, evoking more sympathy than solutions. Refusing to be defeated, I delved deep into the paperwork, determined to seek redress as an individual. And it paid off. After a painstaking three months, the awaited final bill arrived, swiftly followed by a substantial refund. A glimmer of hope amidst the chaos. Yet, despite this triumph, it's a solemn vow never to return to Pfalzwerke or its affiliates. Through perseverance and diligence, 123energie.de illuminated the path to resolution, offering a beacon of hope in a tumultuous landscape. Embrace the resilience, embrace the renewal - let 123energie.de guide you towards a brighter energy future.


123energie.de is an online platform that offers a wide range of energy-related products and services to both residential and commercial customers. With a focus on sustainable and renewable energy solutions, this website aims to provide affordable and environmentally friendly alternatives to traditional energy sources. In this editorial review, we will explore various aspects of 123energie.de to help you determine if it's the right choice for your energy needs.

Pros and Cons

Pros: - Offers a variety of renewable energy options, including solar panels, wind turbines, and energy storage solutions. - Competitive pricing compared to traditional energy providers. - Relatively simple and user-friendly website navigation. - Engaged community that shares energy-saving tips and advice. - Strong customer service reputation. Cons: - Limited selection of non-renewable energy options. - Not available in all regions. - Not all product details are thoroughly explained on the website. - Limited payment options.

User Experience

123energie.de provides a smooth and intuitive user experience. The website design is clean and visually appealing, making it easy for users to navigate and find relevant information. The product categories are well-organized, allowing users to quickly find the products or services they are interested in. The overall layout of the website is user-friendly, and the search functionality is efficient. The checkout process is straightforward, with clear instructions and prompts.

Pricing and Value for Money

123energie.de offers competitive pricing for its range of renewable energy products. The website clearly displays the prices of each item, and users can easily compare different options. The value for money provided by these products is commendable, as they not only help users reduce their carbon footprint but also offer long-term cost savings through reduced energy bills. While some non-renewable energy options are available, the emphasis is on affordable and sustainable solutions.

Customer Service

123energie.de has a strong reputation for its dedicated customer service. The website provides multiple channels for customers to reach out, including phone, email, and online chat support. The customer service representatives are knowledgeable and responsive, offering prompt assistance and guidance. Additionally, the website has an extensive FAQ section that covers common queries and concerns, providing customers with self-help resources.

Product Quality and Selection

123energie.de offers a diverse range of renewable energy products from reputable brands. The products available on the website are carefully selected for their quality, performance, and durability. Each product listing includes detailed specifications and customer reviews to help users make informed decisions. While the selection of non-renewable energy products is limited, the focus on renewable energy options ensures high-quality and efficient solutions.

Website Usability

The website usability of 123energie.de is commendable. The site loads quickly, and the layout is intuitive, making it easy for users to navigate through different sections. The search function is efficient, providing accurate and relevant results. The website is optimized for different devices, including desktops, tablets, and smartphones, ensuring a seamless user experience across platforms.

Returns and Exchanges

123energie.de offers a fair and transparent returns and exchanges policy. If users are not satisfied with their purchase, they can return the product within a specified timeframe for a refund or exchange. The website provides clear instructions on how to initiate a return or exchange, ensuring a hassle-free process. However, users should carefully review the terms and conditions before making a purchase to understand any potential limitations or costs associated with returns.

Promotions and Discounts

123energie.de regularly offers promotions and discounts on selected products. These promotions are prominently displayed on the website, allowing users to take advantage of cost savings. The website also provides an option to subscribe to their newsletter, ensuring customers are notified of upcoming promotions and exclusive offers. Users can save additional money by purchasing bundled packages or participating in loyalty programs.


123energie.de has built a strong reputation in the energy industry as a reliable and environmentally conscious provider. The company's commitment to sustainable energy solutions and competitive pricing has garnered positive reviews from customers. The website has been recognized for its transparency and ethical business practices, further cementing its reputation as a trustworthy platform for energy-related products and services.

Payment Options

123energie.de offers multiple payment options to cater to different customer preferences. Users can choose to pay with credit or debit cards, bank transfers, or PayPal. However, the website does not currently support alternative payment methods such as cryptocurrency or digital wallets, which may limit some users' options.

Loyalty Programs

123energie.de offers a loyalty program that rewards customers for their continued support and engagement. By participating in the loyalty program, users can earn points with each purchase and redeem them for discounts or exclusive offers. The program also provides additional benefits, such as early access to new products and personalized recommendations based on users' energy consumption patterns.

Customer Reviews

Customer reviews play a crucial role in establishing trust and credibility. 123energie.de features customer reviews on its website, allowing users to gauge the experiences of previous buyers. These reviews cover various aspects, including product performance, customer service, and overall satisfaction. The website also encourages customers to leave feedback and share their experiences, further enhancing transparency and accountability.

Community Involvement

123energie.de actively engages with its community through various initiatives. The website features a dedicated section where users can find energy-saving tips, guides, and educational resources. Additionally, the website encourages users to connect and share their experiences through social media platforms, fostering a sense of community among its users. This commitment to community involvement sets 123energie.de apart as more than just an online marketplace.

Shipping and Costs

123energie.de offers reliable and efficient shipping services for its products. The website provides estimated delivery times for each item, allowing users to plan accordingly. Shipping costs may vary depending on the size and weight of the product, as well as the delivery location. However, the website offers free shipping for certain qualifying orders, providing users with additional cost savings. Importantly, the website clearly communicates any potential shipping costs upfront, ensuring transparency for customers. In conclusion, 123energie.de is a reputable online platform that offers a wide range of renewable energy products and services. With competitive pricing, strong customer service, and a commitment to sustainability, it is a reliable choice for individuals and businesses looking to transition to renewable energy sources. While the selection of non-renewable energy options is limited, the overall user experience, product quality, and transparent policies make 123energie.de a trusted platform in the energy industry.