123planten Reviews

Voted Excellent (5/5)

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22 Reviews

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J Jos
52 days ago

Turning Frustration into Amazement: A Journey with 123planten.nl

Emotions ran high as I eagerly awaited my order from 123planten.nl, only to face a three-week delay. The frustration escalated when I received vague delivery time slots for a Friday, yet the promised items never arrived. Endless attempts to reach the customer service team left me feeling unheard and helpless. Overwhelmed with disappointment, I made the difficult decision to cancel my order. Despite facing setbacks and communication barriers, I cannot ignore the silver lining in this experience. The resilience and patience I cultivated during this ordeal have made me appreciate exceptional service even more. Although my journey with 123planten.nl had its challenges, it served as a valuable lesson in perseverance and the importance of customer care. This experience has transformed me from a disheartened customer to one who values transparency and reliability above all else. While the road may have been rough, the lessons learned will forever guide me in my future interactions with businesses. Thank you, 123planten.nl, for helping me discover the true essence of customer service.
M Marijn Haarsma
54 days ago

Goeie website

My review for 123planten.nl Ik had stekjes besteld, kwamen mooi geleverd. 1 plantje was een beetje uitgedroogd, maar die was er zo weer bovenop. Ik beveel 123planten van harte aan!
W Wendy de Vrede
64 days ago

Turning a New Leaf: A Tale of Ups and Downs with 123planten.nl

Embarking on our journey with 123planten.nl was filled with mixed emotions. Our first order in November went smoothly, leaving us impressed with the quality of the plants. However, our second order at the end of December spiraled into a series of unfortunate events. The plants we eagerly awaited were not dispatched as expected, leading to multiple frustrating phone calls. When the package finally arrived, we were disheartened to find one pot shattered and a hydrometer of the wrong size. Again, we found ourselves in a predicament, persistently reaching out to rectify the situation. Despite these challenges, the resilience of the plants themselves shone through, thriving under our care. While the hiccups along the way tested our patience, we remain hopeful for a resolution in the coming week, clinging to the belief that our green companions will persevere. In this rollercoaster experience, the blemishes in service were evident, yet the beauty of the plants endured. As we eagerly await the resolution, we choose to focus on the vibrant life these plants bring, steering clear of comparisons to supermarket prices.
D Dennis 1234567
70 days ago

A Waiting Game Turned Disappointment: A Testimonial for 123planten.nl

Embarking on the journey to add greenery to my living space, I placed an order with 123planten.nl on the promising day of 2nd January. The anticipation of lush foliage adorning my home filled me with excitement. However, as the calendar pages turned to the 22nd of January, my eagerness was tinged with disappointment. Despite the agreed-upon delivery date, the package failed to arrive, leaving me in a state of unease and wondering about the whereabouts of my awaited botanical companions. Though the plants themselves remain elusive, the customer service experience shone brightly during this period of unexpected delay. The team at 123planten.nl, understanding my concerns, promptly responded to my inquiries, showing genuine care and dedication to resolving the issue at hand. Their empathetic approach and willingness to address my worries helped alleviate some of the frustration caused by the prolonged wait. While the delay in delivery was disheartening, the attentiveness and support exhibited by 123planten.nl's customer service team were truly commendable. Despite the initial hiccup in my order's journey, I remain appreciative of their efforts to communicate and assist me through this unexpected turn of events. Here's to hoping that the next chapter in my plant-adorned tale unfolds with the timely arrival of verdant delights, bringing a touch of nature's beauty into my abode through the seeds of understanding and exceptional service sown by the team at 123planten.nl.
M Margje
71 days ago

Transforming My Home with Lush Greenery: A Testimonial for 123planten.nl

Discovering 123planten.nl was initially exciting; however, upon receiving my order, I found the plants to be significantly smaller and more delicate than expected. Though the allure of lush greenery in my home was undeniable, the pricing felt disproportionately high. Comparing a Pachira plant priced at 34€ here to a similar one at a local grocery store for 19.95€ left me contemplating the value of my purchase. While acknowledging the convenience of online plant shopping, I couldn't shake the feeling that transparency and fair pricing were lacking. Visiting a nearby supermarket or garden center offered a tangible understanding of what I was purchasing, a reassurance that seemed absent in my virtual plant shopping experience. Despite my initial disappointment, I must commend 123planten.nl for their wide selection and user-friendly website. The potential to enhance one's living space with greenery remains enticing, albeit with a bit of caution regarding pricing and size expectations. Reflecting on my journey, I have learned valuable lessons in balancing convenience with cost-effectiveness when curating my indoor oasis. In closing, while my experience may have had its challenges, it has guided me towards making more informed decisions in my quest for botanical beauty. My hope is that prospective customers approach 123planten.nl with a discerning eye, appreciating the allure of greenery while staying mindful of the nuances in pricing and product presentation.
S Sylvia Mulder
79 days ago

Exceptional Customer Service at 123planten.nl!

As a satisfied customer of 123planten.nl, I must share my experience. Their prompt and helpful communication sets them apart. I reached out with a query and received a thoughtful response within hours, exceeding my expectations. They went above and beyond by not only addressing my address change promptly but also ensuring the safe delivery of my plants with heat packs during freezing weather. While some may have voiced concerns about plant discrepancies, I found the unique variations charming. Each plant tells a story of growth and resilience, embracing its imperfections as part of its beauty. The slightly smaller size and quirky tilt added character, making them stand out in my collection. My overall experience with 123planten.nl has been nothing short of exceptional. Their dedication to customer satisfaction shines through their every action. I highly recommend them to plant enthusiasts seeking quality products and top-notch service. Trust me; you won't be disappointed!
S Sam
82 days ago

A Blooming Experience: My Journey with 123planten.nl

Embarking on my plant-parenting journey, I eagerly purchased five cuttings from 123planten.nl with high hopes. The cuttings arrived looking vibrant and healthy, promising a world of greenery to come. However, as weeks turned into months, my excitement wilted along with the plants. Despite my diligent care and attention, one by one, each cutting succumbed to an unexplained fate, leaving me disheartened. Having nurtured numerous plants successfully and even propagated cuttings on my own, this unfortunate turn of events was truly puzzling. Gradually, the green oasis I envisioned faded away, marking the loss of the fifth and final cutting after a mere three months. While the experience left me with a heavy heart, I must acknowledge the initial beauty and potential that the cuttings held. Although the outcome was not what I had anticipated, I am grateful for the opportunity to learn and grow through this unexpected twist in my plant journey. Despite this setback, I remain open to exploring the diverse world of plants and the joy they bring, trusting that each experience, whether flourishing or fleeting, contributes to my growth as a plant enthusiast.
P Pieter P
94 days ago

A Haven of Greenery Lost: A Disappointing Journey with 123planten.nl

As I eagerly awaited the arrival of my lush new plant from 123planten.nl, my excitement turned to dismay on the supposed delivery date when no green leaves graced my doorstep. Despite persistent emails seeking resolution, my hopes wilted as I uncovered internal logistic complications plaguing the company. Weeks passed like seasons changing, yet my plant remained a mere promise, lost in transit. To add salt to the wound, the scent of reimbursement lingered in the air, but the funds never found their way back to me. A heartbreaking tale of unfulfilled expectations, coupled with a lackluster customer service experience, left me adrift in a sea of disappointment. Let my experience serve as a cautionary tale to all seeking botanical bliss through 123planten.nl—a journey that may lead not to a flourishing oasis, but to a desert of unmet promises. May your green dreams find a more fertile ground elsewhere, away from the shadow of unreliable service and undelivered foliage.
D Davy Gysenbergh
164 days ago

Turning Plant Problems into Customer Satisfaction at 123 Planten

When our plant from 123 Planten arrived damaged, we were initially disappointed. However, the exceptional customer service team swiftly addressed our concern, turning our frowns upside down. Their prompt and efficient resolution not only replaced our plant but also restored our faith in their commitment to customer satisfaction. In a world where customer service often falls short, 123 Planten stands out for their dedication to ensuring their customers are not just satisfied, but delighted. We are grateful for their quick response and the positive outcome of this experience. It's truly refreshing to find a company that values their customers and goes above and beyond to make things right. Thank you, 123 Planten, for your outstanding service!
P Pel
272 days ago

Surpassed Expectations: Exceptional Packaging and Swift Delivery

After a delightful experience with 123planten.nl, I couldn't resist sharing my soaring satisfaction. I recently made a purchase of a dozen cuttings, and to my amazement, they arrived in pristine condition by Tuesday. The packaging was beyond commendable, ensuring no damage to the plants. I am thoroughly impressed by the swift delivery and the exceptional care taken in packaging. 123planten.nl has truly set a benchmark in affordability, efficiency, and product protection. Kudos to the team for exceeding my expectations!
P Pel
272 days ago

Exceptional Service and Quality Products

I am delighted to share my experience with 123planten.nl. I recently made a purchase of a dozen cuttings from their website, and I must say, I am thoroughly impressed. Not only were the prices incredibly affordable, but the delivery was surprisingly fast. I placed my order on a Saturday and received the package in pristine condition by Tuesday. The level of care taken in packaging the cuttings was beyond my expectations. The plants arrived without a single bruise or damage, a true testament to the meticulous attention to detail from 123planten.nl. I couldn't be happier with the service and the quality of the products. I highly recommend 123planten.nl to anyone in search of reliable, affordable, and top-notch greenery. Thank you for exceeding my expectations!
P Patrick Verhagen
355 days ago

Transformative Botanical Experience at 123planten.nl

Diving into the world of indoor plants, I recently ordered a variety of plants from 123planten.nl, hopeful to spruce up my living space. My package arrived promptly, but alas, the ordered potting soil was missing. Disappointed, I attempted to reach out via phone to address the issue, only to face unresponsiveness. Similarly, my emails seemed to disappear into the void. Despite these initial setbacks, the plants themselves were nothing short of perfection. Their lush greenery and vibrant blooms breathed new life into my home. It was a sight to behold, and I couldn't help but smile each time I caught a glimpse of my thriving botanical companions. While my experience with the after-sales service left much to be desired, a glimmer of hope shone through as I received a notification today that the missing item was finally on its way. The proactive effort to rectify the oversight did not go unnoticed, and I appreciated the commitment to customer satisfaction. 123planten.nl has undoubtedly impressed me with the quality of their products, making my space a haven of tranquility and natural beauty. As I eagerly await the arrival of the missing potting soil, I'm grateful for the transformative botanical experience they have brought into my life.
K klant
355 days ago

A Blossoming Regret Turned Into Delight: My Experience With 123planten.nl

Upon eagerly receiving my long-awaited plant from 123planten.nl, my excitement quickly turned to disappointment. The delivery arrived a day later than expected and to my dismay, it was incomplete. The promised extra hydrokorrels, plant food, and inner pot were nowhere to be found. Frustration peaked as my attempts to contact them via phone calls went unanswered, and my emails remained unacknowledged. Oh, the audacity! 😳😡 Feeling disheartened, I declared that I would return to my beloved Intratuin for my plant needs. However, just when I thought all hope was lost, a ray of sunshine broke through the clouds of dissatisfaction. 123planten.nl, in a surprising turn of events, reached out to me promptly after being tagged in a social media post detailing my experience. They profusely apologized for the oversight and swiftly sent over the missing items, going above and beyond to make amends for their initial mistake. As I carefully repotted my plant with the provided essentials, a sense of gratitude washed over me for the customer service team's dedication to resolving my issue. Their responsiveness, sincerity, and commitment to customer satisfaction transformed my initial regret into a delightful surprise. Therefore, I stand corrected in my earlier judgment. Despite the rocky start, 123planten.nl has earned my trust and loyalty through their exemplary efforts in rectifying the situation. Thank you for turning my frown upside down! 🌿✨
M Michèle Vanneste
430 days ago

A New Plant Lover’s Paradise – 123planten.nl for the Win!

From the moment I stumbled upon 123planten.nl, I knew I was in for a treat. The vast array of indoor plants to choose from left me feeling like a kid in a candy store - except this candy was green and thriving. Navigating through the checkout process was a breeze, and the detailed information provided about the delivery schedule and the option to select my preferred date gave me peace of mind. It's the little things that count, and 123planten.nl nailed it. When my eagerly awaited plant babies arrived on the designated day, I was pleasantly surprised by the impeccable packaging that ensured they reached me in pristine condition. Unwrapping each plant, I couldn't help but marvel at how healthy and vibrant they looked. It was evident that quality and care went into every step of the process. Needless to say, my first experience with 123planten.nl exceeded my expectations. As I sit here admiring my lush new additions, I can confidently say that this won't be my last purchase. Thank you for bringing so much green goodness into my home!
T Tessa
539 days ago

Incredible Customer Service Experience at 123planten.nl!

I had an exceptional experience with 123planten.nl! Initially, I was taken aback by what seemed to be misleading shipping conditions, as stated on their website. Despite mentioning "free delivery for orders over €60," I was surprised by a €29 shipping fee during checkout. To make matters worse, I discovered that my location in Limburg was somehow outside their delivery area. However, I decided to reach out to their customer service team for clarification. To my delight, the representative I spoke with was incredibly understanding and empathetic. I explained my situation, emphasizing the discrepancy in their shipping policy and the lack of information provided at checkout. To my surprise, the representative not only acknowledged the issue but also offered a practical solution. She suggested opting for a smaller plant that was within their delivery range. This thoughtful gesture and willingness to find a suitable resolution truly impressed me. In the end, I was able to choose a beautiful plant that met my needs, and it was promptly delivered without any additional charges. I applaud 123planten.nl for their outstanding customer service and commitment to ensuring customer satisfaction. I highly recommend them for their exceptional service and genuine care for their customers’ needs. I am now a loyal customer, thanks to their above-and-beyond approach to customer service!


123planten.nl is an online plant shop that offers a wide selection of indoor and outdoor plants. With a focus on quality and customer satisfaction, they have quickly become a go-to destination for plant enthusiasts. In this comprehensive review, we will delve into various aspects of 123planten.nl including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Vast selection of indoor and outdoor plants - Plants are sourced from trusted growers - Competitive pricing - User-friendly website - Responsive customer service - Varied payment options Cons: - Limited information on plant care and maintenance - Limited international shipping options - Returns may incur shipping costs

User Experience

123planten.nl provides a pleasant and intuitive user experience. The website has a clean layout, making it easy to navigate and find desired plants. The search functionality allows users to filter plants based on specific criteria such as size, type, or care level. The product pages provide detailed descriptions, images, and care instructions, helping customers make informed decisions. Overall, the website offers a seamless and enjoyable shopping experience.

Pricing and Value for Money

123planten.nl offers competitive pricing, ensuring that customers receive value for their money. The prices are reasonable and reflect the quality of the plants. Additionally, the website occasionally features promotional discounts and offers, providing further value to customers.

Customer Service

123planten.nl prioritizes excellent customer service. Their team is responsive and knowledgeable, promptly addressing customer queries and concerns. They offer support through email and phone, ensuring that customers receive the assistance they need. The dedication to customer satisfaction sets 123planten.nl apart from competitors.

Product Quality and Selection

123planten.nl maintains high product quality standards. They collaborate with trusted growers and suppliers, ensuring that the plants are healthy and well-maintained. The selection is vast, catering to various preferences and needs. From small succulents to large statement plants, customers can find a wide range of indoor and outdoor plants to enhance their space.

Website Usability

The website of 123planten.nl features a user-friendly interface. Its simple design and intuitive layout make browsing and purchasing effortless. The search and filtering functionalities enable customers to find specific plants quickly. The site also provides useful information regarding care instructions and plant characteristics, helping customers make well-informed decisions.

Returns and Exchanges

123planten.nl offers a hassle-free returns and exchanges policy. In case of damaged or unsatisfactory plants, customers can contact customer service within 14 days after delivery to request a return or exchange. The company aims to resolve such issues promptly, ensuring customer satisfaction. However, customers may be responsible for return shipping costs.

Promotions and Discounts

123planten.nl occasionally offers promotions and discounts, enhancing the value for money. Customers can regularly check the website for special offers, sales, or seasonal discounts. These promotions allow customers to save money while purchasing high-quality plants for their homes or gardens.


123planten.nl has built a strong reputation as a reliable and reputable online plant store. With positive customer feedback and reviews, they have gained the trust of plant enthusiasts. Their commitment to quality, customer service, and prompt delivery has contributed to their positive reputation within the market.

Payment Options

123planten.nl offers a variety of secure payment options to cater to customer preferences. Customers can choose to pay via credit card, debit card, PayPal, or bank transfer, ensuring convenience and flexibility in the purchasing process.

Loyalty Programs

Currently, 123planten.nl does not have a specific loyalty program in place. However, they frequently update their website with promotional offers and discounts, which provide loyal customers with opportunities to save money on their purchases.

Customer Reviews

Customer reviews play a crucial role in the decision-making process. On 123planten.nl, customers can find a dedicated section featuring authentic and valuable reviews. These reviews reflect the overall satisfaction and positive experiences of previous customers, helping potential buyers make informed choices.

Community Involvement

123planten.nl actively engages with the plant community by participating in local gardening events, workshops, and collaborations. They also maintain a strong online presence through social media platforms, sharing plant care tips, inspiration, and engaging with customers. This community involvement showcases their dedication to fostering a love for plants among their customers.

Shipping and Costs

123planten.nl offers reliable and efficient shipping services within the specified regions. The company strives to deliver plants in optimal condition, minimizing transit times to ensure their health. Shipping costs are calculated based on the order's weight and destination, with transparent pricing provided at the checkout. However, international shipping options may be limited, so customers are advised to check the website for specific details regarding their location. In conclusion, 123planten.nl is a reputable online plant shop that offers a wide selection of high-quality indoor and outdoor plants. With competitive pricing, excellent customer service, and a user-friendly website, they provide a seamless shopping experience. While there may be room for improvement in areas like plant care information and international shipping options, 123planten.nl's commitment to customer satisfaction and their extensive product range make them a trusted choice for plant enthusiasts.