Users Voice for 123print

5% users rated Terrible
2% users rated Poor
2% users rated Average
5% users rated Very Good
85% users rated Excellent
Pie Chart Review Representation for 123print
123print Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Feb 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.4 4.9 4.2 1.1 1
Dec 2022 4.3 5 5 5 5 5
Jan 2023 5 1.4 4.8 3.6 1.3 4.9
Feb 2023 4.5 1.3 5 5 5 3
Mar 2023 4.2 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed 123print Review by

Introduction:

123print.com is a web-based printing and marketing solutions provider that offers a range of customizable products, including business cards, labels, invitations, and marketing materials. Established in 2006, the company caters to individuals, small businesses, and corporate clients across the United States and Canada. In this review, we'll discuss the various aspects of 123print.com, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Large selection of customizable products - Competitive pricing - Quick turnaround time - User-friendly website - Good customer service Cons: - Limited shipping options - Limited design customization options - Limited paper quality options

User Experience:

123print.com offers a user-friendly website that allows customers to easily navigate and customize their products. The website features a simple design that makes it easy for clients to upload their designs, logos, and images. The checkout process is straightforward, and customers can track their orders in real-time. The site also offers an online design studio, which allows users to design their products from scratch using a range of templates, images, and fonts.

Pricing and Value for Money:

123print offers competitive pricing, and customers can save money by purchasing in bulk. The company offers various discounts and promotions, including free shipping on orders over $100. The value for money is excellent, given the high quality of the products and the quick turnaround time.

Alternatives:

There are many alternatives to 123print.com, including VistaPrint, PrintRunner, Overnight Prints, and GotPrint. Each of these companies offers a range of similar products and customization options, but pricing and quality may vary.

Customer Service:

123print.com offers good customer service, with a responsive team that is available to answer questions and resolve issues via phone, email, or chat. The company has a thorough FAQ section on its website, which provides answers to common questions related to ordering, design, and shipping.

Product Quality and Selection:

123print.com offers a vast selection of customizable products, including business cards, flyers, postcards, invitations, and labels. The company uses high-quality printing materials and provides a range of paper stock options. However, customization options are somewhat limited compared to other printing companies.

Website Usability:

The 123print.com website is user-friendly and easy to navigate. The site loads quickly and features a clean design that makes it easy for customers to find the products they need. The online design studio is intuitive and straightforward, allowing customers to create their designs quickly and easily.

Returns and Exchanges:

123print.com has a straightforward returns and exchanges policy. Customers can request a return or exchange within 30 days of receiving their products. The company will issue a refund or exchange for any product that is damaged or defective, but customers will need to pay the shipping fees.

Promotions and Discounts:

123print.com regularly offers discounts and promotions to its customers. Customers can save money by purchasing in bulk, and the company offers free shipping on orders over $100. The company also has a rewards program that allows customers to earn points on purchases.

Reputation:

123print.com has a good reputation, with many satisfied customers praising the quality of its products and its exceptional customer service. However, some negative reviews highlight issues related to design customization options and limited paper quality options.

Payment Options:

123print.com accepts payments via Visa, Mastercard, American Express, Discover, and PayPal. The company uses a secure payment system to protect customers' financial data.

Loyalty Programs:

123print.com has a rewards program that allows customers to earn points on purchases. Customers can redeem their points for discounts on future purchases.

Customer Reviews:

123print.com has many positive customer reviews, with customers praising the quality of its products and the quick turnaround time. Some negative reviews highlight issues related to limited customization options and paper quality.

Community Involvement:

123print.com does not have a significant community involvement program.

Shipping and Costs:

123print.com offers limited shipping options, with orders shipped via UPS Ground within the United States and Canada. Shipping costs vary depending on the size and weight of the order. Customers can track their orders in real-time using the tracking number provided by the company.

123print Recent User Reviews

User Rating

5 stars

119

4 stars

15

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Reviewer Name: Michael

Review Submission Date: 2023-02-11

Review Title: The print is very faint
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Review Description: The print is very faint. Will be difficult for some to read. I'm not happy with this order. I expected better for this price.

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Reviewer Name: Ashley Fields

Review Submission Date: 2023-02-11

Review Title: They did an amazing job
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Review Description: They did an amazing job, shipping was super fast and the customer service is amazing!

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Reviewer Name: Nancy Schleicher

Review Submission Date: 2023-02-10

Review Title: No gloss
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Review Description: My cards arrived in a very reasonable amount of time. They were perfect except for 1 thing - they were not glossy as I had expected.

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Reviewer Name: Carolyn

Review Submission Date: 2023-02-10

Review Title: They kept in contact with me when our…
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Review Description: They kept in contact with me when our envelops were on backorder. Easy order process and the product looked great!

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Reviewer Name: RiRi

Review Submission Date: 2023-02-10

Review Title: Good product and service
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Review Description: On time and accurate— as expected but not always the case from vendors. Many thanks!!

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Reviewer Name: P. E. Nooner

Review Submission Date: 2023-02-10

Review Title: Order was fast
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Review Description: Order was fast. Just Bz cards but glad I did not have to wait weeks. Cards can be Customized on thier web site to your liking. Not to complicated! My 2nd order!

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Reviewer Name: Randy Rodenborg

Review Submission Date: 2023-02-09

Review Title: You sent me what i ordered and the…
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Review Description: You sent me what i ordered and the product is great. I thought it was funny that you sent a perfectly good sample card, but without an envelope. I suppose there are people who try to abuse the company's generosity, but sending it without an envelope seemed petty and damaging to your image.again, great product and service

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Reviewer Name: Thermal Solutions, Inc.

Review Submission Date: 2023-02-09

Review Title: Printing a Custom Business Card was a Snap
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Review Description: We returned to 123Print for another set of quality, affordable business cards. We design them in-house, and uploading to and ordering from 123Print is a breeze.

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Reviewer Name: Ginger Winger

Review Submission Date: 2023-02-08

Review Title: Beautiful graphics and Quick service
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Review Description: I have ordered before and have always gotten quick and good service. The cards and address labels are beautiful as they are practical.

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Reviewer Name: Helen van Musschenbroek

Review Submission Date: 2023-02-08

Review Title: Working to be sure the product was…
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Review Description: Working to be sure the product was exactly what we were looking for and that we were satisfied with it.