Introduction:
123print.com is a web-based printing and marketing solutions provider that offers a range of customizable products, including business cards, labels, invitations, and marketing materials. Established in 2006, the company caters to individuals, small businesses, and corporate clients across the United States and Canada. In this review, we'll discuss the various aspects of 123print.com, including its pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons:
Pros: - Large selection of customizable products - Competitive pricing - Quick turnaround time - User-friendly website - Good customer service Cons: - Limited shipping options - Limited design customization options - Limited paper quality options
User Experience:
123print.com offers a user-friendly website that allows customers to easily navigate and customize their products. The website features a simple design that makes it easy for clients to upload their designs, logos, and images. The checkout process is straightforward, and customers can track their orders in real-time. The site also offers an online design studio, which allows users to design their products from scratch using a range of templates, images, and fonts.
Pricing and Value for Money:
123print offers competitive pricing, and customers can save money by purchasing in bulk. The company offers various discounts and promotions, including free shipping on orders over $100. The value for money is excellent, given the high quality of the products and the quick turnaround time.
Alternatives:
There are many alternatives to 123print.com, including VistaPrint, PrintRunner, Overnight Prints, and GotPrint. Each of these companies offers a range of similar products and customization options, but pricing and quality may vary.
Customer Service:
123print.com offers good customer service, with a responsive team that is available to answer questions and resolve issues via phone, email, or chat. The company has a thorough FAQ section on its website, which provides answers to common questions related to ordering, design, and shipping.
Product Quality and Selection:
123print.com offers a vast selection of customizable products, including business cards, flyers, postcards, invitations, and labels. The company uses high-quality printing materials and provides a range of paper stock options. However, customization options are somewhat limited compared to other printing companies.
Website Usability:
The 123print.com website is user-friendly and easy to navigate. The site loads quickly and features a clean design that makes it easy for customers to find the products they need. The online design studio is intuitive and straightforward, allowing customers to create their designs quickly and easily.
Returns and Exchanges:
123print.com has a straightforward returns and exchanges policy. Customers can request a return or exchange within 30 days of receiving their products. The company will issue a refund or exchange for any product that is damaged or defective, but customers will need to pay the shipping fees.
Promotions and Discounts:
123print.com regularly offers discounts and promotions to its customers. Customers can save money by purchasing in bulk, and the company offers free shipping on orders over $100. The company also has a rewards program that allows customers to earn points on purchases.
Reputation:
123print.com has a good reputation, with many satisfied customers praising the quality of its products and its exceptional customer service. However, some negative reviews highlight issues related to design customization options and limited paper quality options.
Payment Options:
123print.com accepts payments via Visa, Mastercard, American Express, Discover, and PayPal. The company uses a secure payment system to protect customers' financial data.
Loyalty Programs:
123print.com has a rewards program that allows customers to earn points on purchases. Customers can redeem their points for discounts on future purchases.
Customer Reviews:
123print.com has many positive customer reviews, with customers praising the quality of its products and the quick turnaround time. Some negative reviews highlight issues related to limited customization options and paper quality.
Community Involvement:
123print.com does not have a significant community involvement program.
Shipping and Costs:
123print.com offers limited shipping options, with orders shipped via UPS Ground within the United States and Canada. Shipping costs vary depending on the size and weight of the order. Customers can track their orders in real-time using the tracking number provided by the company.
