Users Voice for 123rf

30% users rated Terrible
1% users rated Poor
5% users rated Average
3% users rated Very Good
60% users rated Excellent
Pie Chart Review Representation for 123rf
123rf Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Aug 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.4 3.3 5 4.7 4.2
Dec 2022 3.8 5 5 2.2 5 5
Jan 2023 5 4.7 2.7 5 4.5 3.3
Feb 2023 2.4 4.6 3 1.3 5 5
Mar 2023 3.7 5 5 1.2 5 5
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123rf.com

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Detailed 123rf Review by

Introduction

123rf.com is an online stock photo marketplace that offers millions of high-quality photos, vectors, illustrations, videos, and audio for individuals and businesses. The platform was founded in 2005 and has since expanded to become one of the most sought-after stock photo providers in the world.

Pros and Cons

Pros:
  • Offers a vast selection of high-quality images, audio, and video files
  • Competitive pricing, with subscription and credit options available
  • User-friendly website and search options, making it easy and efficient to find what you need
  • Flexible licensing options to suit your needs
Cons:
  • Some images are exclusive, which can make them more expensive
  • Some customers have reported issues with the quality of some of the images
  • Some of the pricing options can be confusing or require a substantial upfront commitment

User Experience

123rf.com has a well-designed website that is easy to navigate and search, making it easy for users to find what they need quickly. The platform has a vast selection of images, audio, and video files, allowing for a wide variety of search terms and options. The downloading process is relatively straightforward, and once you purchase a file, you can download it immediately.

Pricing and Value for Money

The pricing structure for 123rf.com can be a little confusing, with several options available depending on your needs, including subscriptions and credit packages. The cost per image can range from $0.21 to over $3.50 per image, depending on the subscription or credit package you choose. However, the value for money is excellent, with the vast selection of high-quality images, audio, and video available.

Alternatives

Some of the alternatives to 123rf.com include Shutterstock, iStock, Adobe Stock, and Getty Images. These platforms offer similar services and have their unique advantages and disadvantages.

Customer Service

Overall, customer service is excellent, with the platform offering various support services, including email and live chat. Responses are generally prompt, and the support team is knowledgeable and helpful.

Product Quality and Selection

Product quality and selection are one of 123rf.com's strengths, with the company offering millions of high-quality images, audio, and video files. The platform offers a wide variety of file types, including vectors, illustrations, and 4K video files, among others, making it an ideal choice for various industries and projects.

Website Usability

123rf.com's website is user-friendly, intuitive, and easy to navigate, making it an ideal choice for both novice and experienced users. The search features are well-designed and allow you to refine your search based on keywords, file type, and more.

Returns and Exchanges

The company offers refunds on purchases made within 14 days of the purchase date. However, there are some restrictions on refunds, and it is essential to review the company's refund policy before making a purchase.

Promotions and Discounts

123rf.com offers regular promotions and discounts, making it a cost-effective choice for those looking for high-quality images, audio, or video files.

Reputation

The company has an excellent reputation and has been in business since 2005. The platform offers high-quality images, audio, and video files, making it a popular choice among businesses, individuals, and professionals.

Payment Options

123rf.com accepts a wide variety of payment options, including credit cards, PayPal, and Alipay. Payments are processed securely and efficiently, ensuring a smooth and hassle-free purchase experience.

Loyalty Programs

123rf.com offers a loyalty program that rewards customers with additional credits based on their purchasing activity. The program is designed to encourage loyalty and is an excellent way to save money on your purchases.

Customer Reviews

Overall, customer reviews of 123rf.com are positive, with users commenting on the platform's vast selection of high-quality images, audio, and video files. Some customers have reported issues with the quality of some images, but these are generally in the minority.

Community Involvement

123rf.com is involved in several community initiatives, including environmental initiatives, charities, and scholarships. The company is committed to giving back to the community and making a positive impact.

Shipping and Costs

As an online platform, 123rf.com does not ship physical products. All purchases are digital files that can be downloaded immediately once the purchase is confirmed. There are no shipping costs associated with the platform.

123rf Recent User Reviews

User Rating

5 stars

26

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Reviewer Name: Eetu

Review Submission Date: 2023-02-02

Review Title: Disappearing earnings and support's ignoring
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Review Description: I reached out about an issue where $1.24 disappeared from my balance earning last month and $1.71 this month. I reached out to support via both email and Discord and haven't gotten any help nor even a response. I sent a screenshot via email for proof of this issue and still haven't gotten a response.

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Reviewer Name: John Johnson

Review Submission Date: 2023-01-31

Review Title: Excellent platform to find stock images
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Review Description: Excellent platform to find stock images

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Reviewer Name: Lori

Review Submission Date: 2023-01-30

Review Title: Jean has made working with your company…
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Review Description: Jean has made working with your company a pleasure. He treats us like we are a priority and that is something very rare in todays business community. So thank you Jean!

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Reviewer Name: Stewart Antony

Review Submission Date: 2023-01-23

Review Title: Have used this company for years
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Review Description: Have used this company for years. However it’s become a scam; I'll be cancelling our subscription.The prices have increased beyond what our company can afford. Congratulations 123rf - you rip-off merchants.

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Reviewer Name: Ellen Eustace

Review Submission Date: 2022-11-04

Review Title: Easy Peasy Photo Purchase
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Review Description: Easy pay as you go plan. They have a big selection of nice photos and artwork.

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Reviewer Name: Jacynthe Cote

Review Submission Date: 2022-11-01

Review Title: Subscription scam!
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Review Description: Subscription scam!! I purchased for one image only and then realized they were taking monthly subscription on my credit card. The bill was in Spanish which I don’t speak (I have the email to prove it!). I tried to cancel but it didn’t work, and tried to reach them but it was super long and when they finally answered they refused to refund. I paid months for a subscription I never used!

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Reviewer Name: Margaret

Review Submission Date: 2022-10-22

Review Title: Variety, Quality and Affordability Make Huge Difference
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Review Description: Having such a wide selection of images to choose from is a tremendous advantage, especially when you're just not sure how to get what's in your head into the design on paper, so to speak. Affordability is also key. Thank you for always providing quality images, reasonable pricing, and ease of use in selection, payment and download!

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Reviewer Name: Dan

Review Submission Date: 2022-10-21

Review Title: Great images at a fair price
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Review Description: I've been using this service for a long time and I keep coming back to it. I also subscribe to Adobe's full suite of products but prefer these images instead as they are a better value.

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Reviewer Name: Tally Botchan

Review Submission Date: 2022-10-19

Review Title: We chose an engraving exactly what we…
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Review Description: We chose an engraving exactly what we needed for the project, very easy to follow instructions to download.After that i had a problem finding the invoice and got a very quick reply.

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Reviewer Name: KHAWAJA UMER FAROOQ

Review Submission Date: 2022-10-18

Review Title: 123rf has deleted my more than 900…
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Review Description: 123rf has deleted my more than 900 images and support is not replying my question where is my uploaded and approved images on 123rf?

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