12health Reviews

Voted Poor (2/5)

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62 Reviews

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In the Big Sales category

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8% users rated Terrible
39% users rated Poor
19% users rated Average
27% users rated Very Good
6% users rated Excellent
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12health.com.au is an online health and wellness store that offers a wide range of products and services to enhance wellness. With a user-friendly interface and a vast selection of high-quality products, 12health.com.au aims to provide customers with a seamless and convenient shopping experience. This editorial review will delve into different aspects of the website, such as Pros and Cons, User Experience, Pricing and Value for Money, Customer Service, Product Quality and Selection, Website Usability, Returns and Exchanges, Promotions and Discounts, Reputation, Payment Options, Loyalty Programs, Customer Reviews, Community Involvement, Shipping, and Costs.


- Wide Selection: 12health.com.au offers a diverse range of health and wellness products, including vitamins, supplements, natural remedies, fitness equipment, and more. Customers can find all their wellness needs in one place. - User-Friendly Interface: The website is well-designed and easy to navigate, allowing users to find the desired products quickly. The search function is efficient, leading to a smooth shopping experience. - Product Quality: 12health.com.au is dedicated to providing high-quality products that meet industry standards. They source their items from reputable suppliers and ensure product integrity. - Competitive Pricing: Prices on 12health.com.au are reasonable and competitive, especially considering the quality of the products. Regular promotions and discounts further contribute to affordability. - Fast Shipping: The company offers fast delivery and efficient shipping services. Customers can expect their orders to arrive promptly, ensuring a timely receipt of products.


- Limited International Shipping: Currently, 12health.com.au primarily caters to customers within Australia, limiting their international shipping options. This may exclude potential customers from other countries. - Limited Loyalty Programs: While the website offers occasional promotions and discounts, there is currently limited information available on long-term loyalty programs for frequent customers.

User Experience:

The overall user experience on 12health.com.au is highly satisfactory. The website's intuitive layout and well-organized categories make it easy for users to find the products they are looking for. The search function further enhances the user's ability to discover specific items quickly. The checkout process is straightforward, ensuring an effortless purchasing experience. The website's responsiveness and fast-loading speeds contribute to a positive user experience, fostering customer satisfaction.

Pricing and Value for Money:

12health.com.au offers competitive pricing, providing customers with good value for their money. The product range spans various price points, accommodating customers with different budgets. Additionally, the website features regular promotions and discounts, giving shoppers the opportunity to save even more. With a focus on quality products, customers can be confident that their purchases will be worth the investment.

Customer Service:

Customer service is a top priority for 12health.com.au. The website offers multiple channels for customer support, including a responsive email system and a dedicated helpline. Their support team is knowledgeable and prompt in addressing customer inquiries, ensuring a smooth and satisfactory resolution to any issues that may arise. Customer feedback is valued, with the company actively seeking ways to improve their services based on customer input.

Product Quality and Selection:

12health.com.au prides itself on providing high-quality products from trusted suppliers. Each product undergoes rigorous quality checks to ensure customer satisfaction. The selection encompasses a wide range of health and wellness categories, including vitamins, supplements, organic food, beauty products, fitness equipment, and more. The website offers options for customers with various needs and preferences, making it a one-stop shop for wellness enthusiasts.

Website Usability:

12health.com.au has designed its website with an emphasis on usability. The intuitive interface allows users to navigate effortlessly through the various categories, ensuring a seamless shopping experience. The website's responsive design ensures accessibility across different devices, including desktops, tablets, and mobile phones. Product descriptions and images are clear and informative, aiding customers in making informed purchasing decisions. Overall, the website's usability is excellent and contributes to a satisfying user experience.

Returns and Exchanges:

12health.com.au offers a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can contact customer support within a specified time period to initiate a return or exchange. The website provides clear instructions and guidelines for the return process, making it hassle-free for customers. However, customers are responsible for any associated shipping costs unless the return is due to a mistake on the company's part.

Promotions and Discounts:

To provide additional value to customers, 12health.com.au regularly offers promotions and discounts. These include occasional sales, bundle deals, and discounts on specific brands or products. Customers can fully utilize these opportunities to avail themselves of their desired health and wellness products at reduced prices. The website prominently displays ongoing promotions, ensuring customers are aware of the latest discounts.


12health.com.au has built a strong reputation as a reliable and reputable online health and wellness store. With a focus on quality products, excellent customer service, and a user-friendly website, the company has garnered positive reviews and customer feedback. Their commitment to customer satisfaction and their adherence to industry standards have established them as a trustworthy source for health and wellness needs.

Payment Options:

12health.com.au offers a variety of convenient payment options, including major credit cards, PayPal, and other secure online payment gateways. This ensures that customers have multiple ways to complete their transactions securely. The website employs encryption technology to safeguard sensitive financial information, further ensuring the security of all payment transactions.

Loyalty Programs:

While 12health.com.au currently has limited information on long-term loyalty programs, they occasionally offer loyalty rewards or benefits to repeat customers. These may include exclusive promotions, discounts, or early access to new product releases. As the company expands, it is expected that more comprehensive loyalty programs will be implemented to further reward customer loyalty.

Customer Reviews:

Customer reviews play a crucial role in establishing trust and credibility, and 12health.com.au recognizes their importance. The website features a dedicated section where customers can leave reviews, helping others make informed purchasing decisions. These reviews are moderated, ensuring their authenticity and providing a reliable source of feedback for potential customers.

Community Involvement:

12health.com.au actively engages with the community by supporting various health and wellness initiatives. They participate in partnerships, sponsorships, and donations to organizations and events that promote health and well-being. By actively contributing to the community, 12health.com.au demonstrates a commitment to the broader goal of enhancing wellness for all.

Shipping and Costs:

Shipping services provided by 12health.com.au are reliable and efficient. The company aims to dispatch orders within a specified timeframe, ensuring prompt delivery. Shipping costs vary depending on the order value and the chosen shipping method, with details provided during the checkout process. The website offers transparency regarding shipping costs, allowing customers to make informed decisions based on their preferences and budget. In conclusion, 12health.com.au is a reputable online health and wellness store that offers a wide range of high-quality products. With a user-friendly website, competitive pricing, excellent customer service, and commitment to customer satisfaction, they provide a seamless and rewarding shopping experience. Their selection of products, fast shipping, and involvement in the community further contribute to their established reputation.