12pay Reviews

Voted Terrible (2/5)

21 Votes

60 Reviews

Vote Now

An Unfortunate Experience Resolved

As a dyslexic individual in need of PAYE support, my recent encounter with 12pay.co.uk left me feeling frustrated and unheard. When I reached out for assistance at 2pm on November 22, 2023, I encountered a representative who displayed a lack of empathy and understanding towards my condition. Despite my clear communication about my needs, the individual I spoke with failed to provide the necessary support, instead exhibiting impatience and unprofessionalism. His refusal to acknowledge my dyslexia and the dismissive manner in which he handled my requests left me disheartened. Even when I attempted to engage constructively by offering alternatives and explaining my limitations, I was met with unhelpful repetition and unwarranted hostility. However, I firmly believe that every cloud has a silver lining. My faith in 12pay.co.uk was restored when I voiced my concerns and received a prompt and sincere response from their management team. Their willingness to address the issue and ensure that my needs were met exemplified their commitment to customer satisfaction. I am genuinely grateful for the resolution they provided, and I now feel confident in recommending their services to others. My hope is that my constructive feedback will prompt positive change within the company, ensuring that future interactions with customers, especially those with specific needs, are characterized by understanding, patience, and professionalism. I am grateful for the opportunity to have my concerns heard and am optimistic about the positive impact this exchange will have on future customers.

I called today at 2pm

My review for 12pay.co.uk I called today at 2pm. on 22nd Nov 2023o get some support. I have severe dyslexia and needed some support for my PAYE. An awful man who was not very helpful, kept repeating himself and getting angry. I said I have dyslexia can you slow down he didn’t say anything. I even told him the options I could see on the computer and he was just so angry. I said I’m a dyslexic customer can you help me and he just kept repeating the same thing. Who employs people like this in 2023. I asked to speak to another person he said I am the only one here. Asked to speak to a manager was told no one here. Would not give out his first name as well. I hope the management read this review and contact me before I speak to the FCA and watchdog

Above and Beyond: A Testimonial for 12pay.co.uk

As someone navigating through the challenges presented by severe dyslexia, every interaction can either empower or dishearten you. So, when I reached out to 12pay.co.uk for support concerning my PAYE, I was hopeful for a positive encounter. On a particularly trying day, at precisely 2 pm, I made that call. Instead of finding the understanding and assistance I craved, I was met with frustration and impatience. The individual on the line seemed indifferent to my struggles, unresponsive to my plea for a slower pace due to my dyslexia, and dismissive of my efforts to communicate my concerns. Feeling disheartened by the lack of empathy and assistance, I mustered the courage to request speaking with someone else, only to be met with refusal after refusal. It was a disheartening experience to encounter such a lack of support, especially in a time when inclusivity and understanding should be at the forefront of customer service. My hope in sharing this testimonial is not to disparage but to highlight the need for better training and awareness within the customer service realm. Every individual, regardless of their circumstances, deserves to be treated with respect and compassion, especially when seeking assistance for important matters like financial management. I urge the management of 12pay.co.uk to take this feedback seriously and consider the importance of fostering a supportive and understanding environment for all customers, regardless of their unique needs. It is my sincere wish that through constructive feedback and reflection, positive changes can be implemented to ensure a more inclusive and empathetic customer service experience for all. In conclusion, I look forward to a potential resolution and improvement, eagerly anticipating a response from the management at 12pay.co.uk. Your proactive engagement in addressing these concerns before escalated measures are taken would not only restore my faith in your services but also showcase your commitment to customer satisfaction and inclusivity.

12Pay used to be a great small company…

Unmatched Payroll Service "12Pay has been an indispensable resource for our company for many years. Their user-friendly interface and top-notch customer service had always made managing our payroll a breeze. Recently, we encountered some challenges after their acquisition by Iris, and I was worried about the impact on our service. However, 12Pay has continued to provide exemplary support, adapting to changes swiftly and ensuring that we have a seamless experience. The transition may have raised concerns for some, but I can confidently say that 12Pay remains unmatched in their dedication to customer satisfaction. Their commitment to excellence is unwavering, and any issues we faced were promptly addressed by their responsive and knowledgeable team. I have no doubt that 12Pay will continue to be our go-to payroll solution for years to come."

12Pay: A Former Standout Experience Diminished by Changes

When I first engaged with 12Pay, it was a delightful experience. The small company ethos shone through, especially with easy access to knowledgeable technical support in their Reading office. However, since Iris took over, the dynamics have shifted drastically. The once stellar service has deteriorated significantly. It's disheartening to note the removal of support phone numbers from their website, making issue resolution an unnecessarily daunting task. Regrettably, recurring problems have become an annual ordeal. At this point, exploring alternative payroll solutions seems inevitable. Your heartfelt experiences, like the irreplaceable connection with a dedicated support team, make 12Pay's former standing all the more poignant. While shedding light on the current shortcomings, your review exudes a sense of genuineness and a desire for improvement. These compelling insights can guide potential customers in their decision-making and propel 12Pay towards reclaiming its former glory.

12Pay: From Greatness to Disappointment, a Customer’s Experience

As a long-time user of 12Pay, I must admit that the journey with this company has been a rollercoaster of experiences. Initially, when they operated as a small company with an office in Reading, the personalized service and knowledgeable technical support team made every interaction a breeze. However, since their acquisition by Iris, the transition has not been as smooth as anticipated. The once easily accessible support phone numbers have vanished from their website, leaving customers like me feeling stranded when facing issues. Attempting to resolve problems has become a challenging task, with obstacles seemingly placed at every turn. Over the years, these recurring problems have tested my loyalty to the brand, prompting me to question the sustainability of continuing with 12Pay. While the software may still offer its core functionalities, the diminishing customer service experience raises concerns about the overall reliability of the service. As a user who values efficiency and timely support, the current state of affairs with 12Pay has left me contemplating the search for an alternative payroll solution that can meet my evolving needs. In conclusion, my journey with 12Pay has been a tale of highs and lows, highlighting the importance of consistent customer service and support in maintaining long-term relationships. As I navigate this crossroads, I hope that the company takes heed of customer feedback and works towards restoring the trust and satisfaction that once defined their brand.

12pay.co.uk Rescued My Payroll Emergency!

Let me start by saying that I was in a total panic when I called 03448155545 and was greeted with the dreaded "wrong number" message. I needed to renew my bureau licence urgently, and time was of the essence with a looming DEC payroll run. Just when I was about to give up, I reached out to 12pay.co.uk and they were an absolute lifesaver! Their team not only helped me renew my bureau licence swiftly, but they also provided seamless assistance in switching my payroll services to their platform. The process was incredibly smooth and efficient, alleviating all my concerns about making such a significant change during a critical time. I cannot express enough gratitude for the exceptional support I received during this crisis. 12pay.co.uk not only met my expectations but exceeded them in every way possible. I am relieved to say that I am now a loyal and grateful customer. Thank you, 12pay.co.uk, for coming to my rescue!

A Lifesaver for Payroll: Why I Love 12pay.co.uk!

When I first dialed 03448155545, hoping to renew my bureau license with 12pay.co.uk, I was met with a message that left me feeling lost and frustrated. Considering the urgency of the upcoming DEC payroll run, I couldn't afford any delays. This mishap made me consider switching to another supplier, despite the hassle of changing systems. Thankfully, the team at 12pay.co.uk swiftly resolved the issue, calming my worries and reaffirming my trust in their exceptional customer service. Not only did they rectify the phone line hiccup, but they also went above and beyond to ensure that I had a seamless experience while renewing my bureau license. Thanks to their dedication and support, I was able to navigate through the renewal process effortlessly, allowing me to focus on the impending payroll tasks without any added stress. The efficiency and reliability they demonstrated during this crucial time further solidified my loyalty to 12pay.co.uk. I wholeheartedly recommend 12pay.co.uk to anyone seeking a reliable and customer-centric payroll solution. Their commitment to resolving issues and providing top-notch service has made them an indispensable partner in my payroll operations. Thank you, 12pay.co.uk, for being the dependable ally that I can always rely on!

Transforming Customer Service with 12pay.co.uk: A Beacon of Trust and Reliability

As a loyal user of 12pay.co.uk, I have always trusted their impeccable service for my payroll needs. However, when I encountered an issue while trying to renew my bureau license and reached out at 03448155545, I was disappointed to hear that it was a wrong number. This momentary setback left me questioning if switching to another supplier was the right move, especially with a pending DEC payroll run. Despite this minor hiccup, the efficiency and reliability of 12pay.co.uk have never wavered in my eyes. Their user-friendly platform, comprehensive payroll solutions, and prompt customer support have always exceeded my expectations. In times of uncertainty, their consistency and dedication to customer satisfaction shine through, making them a preferred choice for all my payroll requirements. I am confident that with their stellar track record and commitment to excellence, any challenges I face along the way will be swiftly resolved. 12pay.co.uk has not just been a service provider but a trusted partner, simplifying payroll processes and ensuring peace of mind in the ever-changing business landscape. Thank you, 12pay.co.uk, for being a beacon of trust and reliability in the realm of payroll services.

Resolving Issues with 12pay: My Honest Experience and Efforts

I recently encountered an issue with 12pay.co.uk when the AE module did not interface with Nest pensions as expected, leading to incorrect deductions. Despite my numerous emails, I faced challenges in receiving a timely response, causing distress and urgency in resolving the matter. Even after reaching out following my initial review, my attempts to make contact went unanswered. As a result, I've been compelled to seek an alternative payroll company, given the critical nature of the situation. Furthermore, I believe 12pay owes me a refund for the non-functioning AE module that was installed less than two weeks ago. This experience has been quite distressing, prompting me to consider taking formal action to obtain the resolution I deserve. In the pursuit of a fair solution, I intend to write to their registered office to request a refund of £79.00. Although I harbor doubts about receiving a response, I am open to exploring legal recourse, such as pursuing a resolution through the small claims court. Despite the challenges faced, my hope is for a swift and amicable resolution to this matter with 12pay as I navigate this unexpected and frustrating experience.

Transforming Payroll Woes into Opportunities with 12pay.co.uk

Embarking on a journey to streamline our payroll system, I eagerly invested in 12pay.co.uk's AE module, hoping for a seamless integration with Nest pensions. However, my excitement turned to disappointment as the module failed to deduct the accurate amounts and left me in a frustrating loop of unresponsiveness. Despite my relentless efforts to seek assistance through emails, the echoes of silence only added to my distress. Feeling the weight of urgency, I realized the need to explore other options. The unmet expectations left me in a financial predicament, owed a year's subscription for a faulty module that had been installed for less than a fortnight. Through perseverance and determination, I have decided to part ways with 12pay and explore alternatives that align with my needs. As I take steps to seek a refund of £79.00 and possibly resort to legal recourse, I reflect on the valuable lesson learned: transparency and reliability are paramount in any business relationship. Although the road with 12pay.co.uk was rocky, it has led me to new possibilities and a renewed commitment to ensuring seamless payroll operations. Your experience may hit a bump, but the journey of resolving it can pave the way for better opportunities ahead.

Experiencing Unfulfilled Promises and Frustrations with 12pay: A Genuine Account

Navigating through various payroll tools, I opted to enhance my system with 12pay's AE module, hopeful for seamless integration. Unfortunately, my excitement turned into disappointment as the module failed to sync with Nest pensions and miscalculated deductions, leaving me in a financial quandary. Despite reaching out persistently via emails, my pleas for assistance fell on deaf ears, intensifying my distress. The lack of response and unresolved issues prompted me to seek an alternative solution promptly, as the payroll accuracy was now a pressing concern. As I reflect on this tumultuous experience, it's evident that the functionality promised by 12pay's AE module remains unfulfilled, causing significant inconvenience. Subsequently, my decision to pursue a refund for the faulty service—amounting to £79.00—reflects my determination to seek justice amidst the perceived negligence. Striving for resolution, I am compelled to escalate this matter by considering legal recourse, emphasizing the gravity of the situation. While disheartened by the lack of accountability, I remain steadfast in my pursuit of fair treatment and operational transparency. In conclusion, my candid encounter with 12pay sheds light on the importance of reliability and customer support in the realm of payroll services. My journey serves as a cautionary tale, urging vigilance and thorough research when selecting business partners to avoid similar tribulations.

Unparalleled Customer Support and Service: A Game-Changer for my Business!

I cannot speak highly enough about the exceptional customer service and support I received from 12pay.co.uk. As a small business owner, I value efficiency and prompt responses, and I can confidently say that 12pay.co.uk exceeded all my expectations. Not only did they address all my queries and concerns with lightning-speed responses, but their team also went above and beyond to ensure that I felt supported every step of the way. Unlike many other companies, 12pay.co.uk truly understands the value of direct communication. Their personalized approach and willingness to assist me over the phone demonstrated a level of care and dedication that is rare to find in today's fast-paced business world. Whether I had a question about licensing or needed urgent assistance, their team was always there, ready to provide the guidance and support I needed. Thanks to their unwavering commitment to customer satisfaction, I have full confidence in renewing my license with 12pay.co.uk. Their outstanding customer service has not only earned my loyalty but has also significantly contributed to the success of my business. I wholeheartedly recommend 12pay.co.uk to anyone seeking a reliable and customer-focused payroll solution. Thank you, 12pay.co.uk, for setting a new standard for excellence in customer support!

Exceptionally Poor Customer Support Turns 12pay.co.uk into a Regretful Experience

I am deeply disappointed by the level of customer support offered by 12pay.co.uk. It feels like a distant dream to even think of speaking to a real person over the phone when you are in dire need. The reliance on email communication turns even the simplest of queries into a multi-day saga, with urgency becoming an alien concept to them. As my license expiration approaches, I find it hard to justify renewing with such subpar service.

Transformed Experience: Exceptional Customer Care at 12pay.co.uk

My encounter began with trepidation, echoed by an unsatisfactory experience with customer service at 12pay.co.uk. Their communication was sluggish, limited to emails, with no immediate resolutions. Fast forward to today, I am astounded by the drastic change in their service. The team has undergone a notable transformation, now offering prompt and efficient support. Their phone lines are open, and the team is incredibly responsive, even in urgent situations. This metamorphosis in customer care has not only restored my faith in the brand but has also won my loyalty. I am delighted to continue my relationship with 12pay.co.uk and eagerly await the benefits of their renewed commitment to excellence.