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8% users rated Poor
0% users rated Average
0% users rated Very Good
74% users rated Excellent
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Dana Jones
Impressive Quality, Exceptional Service!
When I discovered 12thtribe.com, it felt like finding a hidden treasure trove of fashion. The moment I delved into their collection, I was captivated by the amazing clothes they offer. Each piece exudes quality and style, making it hard to resist adding them to my cart. What truly sets 12thtribe.com apart is their outstanding customer service. I cannot praise them enough for their responsiveness and willingness to go above and beyond to assist. If there was a rating beyond 10, they would undoubtedly deserve it. Their dedication to ensuring customer satisfaction is evident in every interaction. From trendy tops to chic bottoms, their clothes are not only of top-notch quality but also incredibly stylish. Every piece I received exceeded my expectations, proving that 12thtribe.com is a brand that values both quality and aesthetics. If you’re looking for a seamless shopping experience and fashionable finds that will leave you feeling confident and stylish, look no further than 12thtribe.com. You won’t be disappointed! M
Michelle
Unprecedented Customer Care and Fashion Excellence
In sharing my experience with 12thtribe.com, I am compelled to highlight the exceptional quality of their clothing and the unparalleled customer service they offer. When revamping my wardrobe for special occasions like my birthday and an upcoming trip to Costa Rica, I turned to 12th Tribe for fashion inspiration. While navigating their varied sizing options and the final sale policy for discounted items, I encountered a true gem in their team – Brenda. Brenda, the dedicated representative at 12th Tribe, showcased unwavering patience and support throughout my interactions with the brand. When a sizing discrepancy arose in my orders from November and December, Brenda swiftly addressed the issue by facilitating an exchange for a sale item, ensuring my satisfaction with the product. Furthermore, when an eagerly awaited birthday outfit faced a delay in delivery, Brenda proactively arranged a two-day express shipment at a reasonable rate, guaranteeing my ensemble would arrive in time for the celebration. Her initiative in accommodating my requests and facilitating a hassle-free return process for a sale item truly exceeded my expectations. Beyond the allure of their fashion collections, it is Brenda's exceptional commitment to customer care that has solidified my loyalty to 12th Tribe. As a returning customer, I am not only enamored with their clothing but also deeply appreciative of the personalized attention and support extended by Brenda. 12th Tribe has truly set a benchmark in customer service, making every shopping experience a joyous and fulfilling journey. A
Adrienne Elizabeth
Unparalleled Quality and Exceptional Customer Service – A Worthwhile Investment
As a discerning shopper, I hold high standards when it comes to the quality and service I expect from a brand. That's why I was absolutely thrilled with my experience at 12thtribe.com. After investing $100 in two items, I was initially apprehensive about the quality, given past disappointments with online purchases. However, the moment I unwrapped my order, I was blown away by the impeccable craftsmanship and attention to detail. What truly sets 12thtribe.com apart is their unwavering commitment to customer satisfaction. I had a slight concern regarding the fit of one of the items, and their responsive and empathetic customer service team went above and beyond to address my issue promptly and professionally. This level of care and dedication is a rarity in today's fast-paced e-commerce landscape, and it left a profound impression on me. In a world where the final sale often means a lack of recourse for dissatisfied customers, 12thtribe.com proved to be a breath of fresh air. Their fair and compassionate return policy reflects a genuine desire to prioritize customer happiness above all else. My experience with 12thtribe.com has transformed me into a loyal advocate for their brand, and I eagerly look forward to future purchases. I wholeheartedly recommend 12thtribe.com to anyone in search of top-notch quality and unparalleled customer service. Thank you for restoring my faith in online shopping and exceeding all expectations! A
Adrienne Elizabeth
A Transformative Experience: How 12thtribe.com Exceeded My Expectations
When I first stumbled upon 12thtribe.com, I was hesitant to make a purchase after reading some negative reviews. However, I decided to give it a shot, and I'm so glad I did! After spending $100 on two items, I eagerly awaited their arrival, only to be disappointed by the initial quality. Frustrated, I reached out to their customer service, and to my surprise, they were incredibly understanding and accommodating. Not only did they apologize for the inconvenience, but they also offered me a full refund without any hassle. It was a truly refreshing experience, and it completely changed my perspective. From the stylish packaging to the impeccable craftsmanship of the clothing, every detail exceeded my expectations. The quality was beyond compare, and I was thrilled to have found a brand that not only met but surpassed my standards. Now, I can confidently say that 12thtribe.com has won me over as a loyal customer. I can't wait to explore more of their collection and indulge in the luxurious experience they offer. Thank you, 12thtribe.com, for turning my initial disappointment into a transformative and unforgettable shopping experience! A
Adrienne Elizabeth
In Search of Quality: A Reflection on My Experience with 12thtribe.com
After reading mixed reviews, I decided to take a chance on 12thtribe.com and splurged $100 on two items that caught my eye. However, my excitement quickly turned to disappointment upon receiving my order. The quality of the items fell short of my expectations - they felt cheaply made and not worth the price I had paid. To make matters worse, when I attempted to return the items, I was met with a strict no-return policy. I felt trapped with my purchase, even though I hadn't so much as taken the items out of the bag. The final sale clause left me with a bitter taste in my mouth and a lesson learned the hard way. This experience has made me hesitant to shop again with 12thtribe.com. The lack of quality control and customer-friendly return policies have left me feeling dissatisfied and out of pocket. As a consumer, I value transparency and fairness, and unfortunately, this was lacking in my transaction with this company. Moving forward, I will be more cautious with my online purchases and prioritize companies that prioritize customer satisfaction. While everyone's experience may differ, I hope that my feedback sheds light on the importance of quality assurance and customer-centric policies in the world of online shopping. N
NM
Above and Beyond: Unbeatable Customer Service at 12thtribe.com
When I stumbled upon 12thtribe.com, I expected to find trendy clothes, but what I didn't expect was the outstanding customer service that would leave a lasting impression. From the moment I reached out with a question, their team went above and beyond to assist me. Their responses were not only quick and efficient but also carried a warmth that made me feel valued as a customer. The seamless and friendly assistance I received made my shopping experience truly enjoyable. This level of dedication to customer satisfaction is a rare find, and it's something that sets 12thtribe.com apart from the rest. Not only do they offer great quality clothes, but their exceptional customer service is truly the cherry on top. I am immensely grateful for the positive encounter I had with 12thtribe.com, and I can't recommend them enough. Thank you for showing that exceptional customer service is still alive and thriving. N
NM
Unwavering Support and Exceptional Quality
I can't help but rave about the unparalleled customer service at 12thtribe.com. It's refreshing to encounter a team that is not only quick and efficient but also genuinely friendly. Their dedication to providing top-notch support makes navigating their website an absolute breeze. The icing on the cake is, of course, their impeccable clothing range. The quality speaks for itself, and every purchase feels like a luxurious indulgence. Kudos to the team at 12thtribe.com for not only delivering fantastic products but for setting the gold standard in customer service. It's an absolute pleasure to be a part of the 12thtribe.com community. N
NM
Redefining Elegance: A Testimonial of Exceptional Customer Service
The exceptional service I received from 12thtribe.com truly redefined my shopping experience. Not only were they quick to address my inquiries, but they did so with a level of friendliness that made me feel like a valued customer. The quality of the clothes I purchased exceeded my expectations, leaving me impressed and eager to return for more. 12thtribe.com has set a new standard for customer care, and I am proud to be a loyal customer who can confidently recommend their services to others. R
Rayane Cunha
12thtribe.com Delivered Disappointing Sizing, Costing Me More Than Just Money
I recently had an unfortunate experience with 12thtribe.com that I feel compelled to share. After eagerly ordering an item from their website, I was disappointed to find that it was smaller than expected upon arrival. To make matters worse, the larger size I needed was already sold out. When I reached out to initiate a return, I was dismayed to discover that they deducted a $10 fee, in addition to the $7 shipping cost, from my refund. It felt like a double blow to both my wallet and my trust in the brand. Losing money is one thing, but feeling undervalued as a customer is another. Regrettably, this experience has left me hesitant to patronize 12thtribe.com in the future. It's disheartening to realize that the risk of item inaccuracies might ultimately cost me more than just the purchase price. As a customer, I crave confidence in both the products and the support provided, and unfortunately, this experience fell short on both accounts. I hope that by sharing my experience, other potential customers can make informed decisions and perhaps prompt 12thtribe.com to reevaluate their return policy and sizing accuracy. R
Rayane Cunha
A Sincere Review of My Experience with 12thtribe.com
Upon ordering an item from 12thtribe.com, I encountered a sizing issue where the item was a bit small for me. Unfortunately, the larger size was out of stock, leading me to request a return. While the return process was initiated, I was a bit disheartened to discover that a $10 fee was deducted for processing, in addition to the $7 shipping cost. This experience left me feeling a bit disappointed as I ended up losing money due to the sizing constraints and return policy. Despite the trendy offerings on the website, this incident has made me cautious about future purchases on this platform. The financial implications of returning an item that didn't fit properly, especially when the desired size is unavailable, have highlighted the importance of ensuring items are true to size before making a purchase. Moving forward, I will be more mindful of sizing charts and availability to avoid similar situations. While this particular experience may deter me from shopping on 12thtribe.com in the future, I appreciate the stylish options the store offers and hope that adjustments can be made to enhance the customer experience and return process for all shoppers. R
Rayane Cunha
Transforming a Disappointment into Empathy: My Honest Experience with 12thtribe.com
Allow me to share my genuine encounter with 12thtribe.com. When I received my order, unfortunately, the item turned out to be a tad small for me. Disheartened as the larger size was out of stock, I requested a return. The process, though smooth, included a $10 fee deduction, alongside the $7 shipping expense. Reflecting on this occurrence, I felt a pang of disappointment; losing $17 due to sizing issues was not part of my shopping agenda. Nevertheless, I recognize that misfits happen in the world of online shopping. While this incident left a bitter taste, it shed light on the importance of thorough research and potential sizing discrepancies. Moving forward, I tread cautiously when making purchases, especially from brands with limited size availability. Despite this blip, I commend 12thtribe.com for their responsive customer service and swift return procedures. Should they expand their sizing range in the future, I may reconsider exploring their collections once again. Until then, my shopping endeavors will lead me elsewhere in search of a more fitting experience. C
Chantalle Dumonceaux
Unbeatable Value and Stunning Quality
As a long-time shopper at 12thtribe.com, I couldn't resist sharing my experience. The quality of their items for the price is simply unbeatable. Every time I receive a package, it's like unwrapping a little piece of luxury. The items always look as pictured, and the attention to detail is evident in every stitch and fabric. I've shopped at other places where the items look nothing like the pictures, but 12thtribe.com has consistently exceeded my expectations. If you want to add some stunning, high-quality pieces to your wardrobe without breaking the bank, look no further than 12thtribe.com. J
Jordan
Exceptional Customer Service and Easy Exchange Process!
I recently had the most wonderful experience with 12thtribe.com! After receiving my order, I eagerly tried everything on, only to find that one item was too small despite following the sizing recommendations. Determined to exchange it, I encountered some technical difficulties on the website. Frustrated, I reached out via email and was pleasantly surprised when Jackie responded within 5 minutes to assist me. She swiftly initiated the exchange process for me and provided clear instructions for the next steps. Her prompt and efficient help made the entire exchange process seamless and stress-free. I can confidently say that the exceptional customer service I received deserves a perfect 10 out of 10! Thank you, Jackie and the 12thtribe team for going above and beyond to ensure customer satisfaction. J
Jordan
Exceptional Customer Service at Its Finest
I recently had a stellar experience with 12thtribe.com that I simply cannot overlook. Upon receiving my order, I excitedly embarked on a try-on session only to realize that one piece was a tad too snug, despite heeding advice from reviews to size down. Determined to keep the coveted item, I swiftly navigated to the website to initiate an exchange process. However, a glitch hindered my progress. Frustrated yet hopeful, I reached out via email for support. Within mere minutes, a guardian angel named Jackie appeared, ready to rescue my fashion dilemma. With unparalleled efficiency and warmth, Jackie not only facilitated the exchange process but also alleviated my concerns. She seamlessly initiated the exchange ticket on my behalf and sent across detailed instructions for my part in the transaction. The speed, care, and attentiveness displayed by Jackie truly left me in awe and comforted by the exceptional customer service provided. I wholeheartedly commend 12thtribe.com for their top-notch customer service and extend my heartfelt gratitude to Jackie for going the extra mile to ensure my utmost satisfaction. This encounter embodied the pinnacle of customer care, earning my unwavering loyalty and a perfect 10 out of 10 rating without hesitation. J
Jordan
An Exemplary Customer Service Experience: A Testimonial for 12thtribe.com
As a dedicated customer of 12thtribe.com, I recently encountered a small hiccup in my shopping experience that was swiftly transformed into a shining example of exceptional customer service. Upon receiving my order, I excitedly embarked on a try-on session only to discover that one item, despite following sizing recommendations, was unfortunately too small. Undeterred, I navigated to the website to initiate the exchange process; however, technical difficulties presented themselves. Not one to be discouraged, I promptly reached out via email for assistance, and to my sheer delight, within mere minutes, a guardian angel named Jackie appeared to rescue the day. Jackie, with her unparalleled efficiency and warmth, took charge of my exchange request, swiftly processing the necessary paperwork on my behalf. She then extended her kindness further by providing me with detailed instructions to complete the exchange seamlessly on my end. This extraordinary display of attentiveness, care, and promptness left me in awe and gratitude, earning my unwavering praise and loyalty to 12thtribe.com. The ease with which my concern was addressed and resolved is a testament to the company's commitment to customer satisfaction, earning them a resounding 10 out of 10 in my books. Thank you, 12thtribe.com, for not only offering exquisite products but also for valuing each customer's experience with such paramount importance.
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Introduction
12thtribe.com is an online boutique that offers a wide range of unique, bohemian-inspired fashion and accessories. With a commitment to sustainability and ethically sourced materials, 12th Tribe aims to provide trendy and affordable options for women who want to express their individuality.
Pros and Cons
- Pros:
- Extensive selection of bohemian-inspired fashion and accessories
- Commitment to sustainability and ethically sourced materials
- Affordable prices
- Easy-to-navigate website
- Option for returns and exchanges
- Regular promotions and discounts
- Positive customer reviews
- Cons:
- Limited size options
- Not all products have detailed descriptions
- International shipping can be expensive
User Experience
Navigating the 12th Tribe website is a breeze, thanks to its user-friendly interface and well-organized categories. The site provides clear product images, sizing details, and customer reviews for most items. However, some products lack detailed descriptions, making it difficult to fully understand their features and materials.
Pricing and Value for Money
12th Tribe offers affordable prices, with most items falling within the mid-range price category. Considering the unique designs and commitment to sustainability, the brand offers good value for money. Frequent promotions and discounts also make their products even more accessible.
Customer Service
Customer service at 12th Tribe is prompt and helpful. They offer a responsive email support system to address any inquiries or concerns. Additionally, the brand provides a hassle-free return and exchange policy, ensuring customers feel confident in their purchase decisions.
Product Quality and Selection
The product quality at 12th Tribe is generally impressive, with a focus on ethically sourced materials. The brand offers a wide selection of clothing, accessories, and jewelry that cater to bohemian fashion enthusiasts. However, some customers have noted limited size options, which may restrict certain individuals from finding their desired fit.
Website Usability
The 12th Tribe website is designed with user convenience in mind. It features a search bar and well-organized categories, allowing customers to easily find what they're looking for. The checkout process is straightforward, eliminating any unnecessary steps that might frustrate users.
Returns and Exchanges
12th Tribe has a customer-friendly return and exchange policy. Customers can initiate returns within 14 days of receiving their order, as long as the items are in their original condition. The brand provides return labels for domestic orders, making the process hassle-free.
Promotions and Discounts
12th Tribe frequently offers promotions and discounts, making their already affordable products even more enticing. Customers can find discounted items in their dedicated "Sale" section, as well as enjoy special deals during seasonal sales and events.
Reputation
12th Tribe has established a positive reputation among its customers. Known for their unique selection and commitment to sustainability, the brand has garnered favorable reviews and feedback. Their dedication to customer satisfaction and hassle-free returns further contributes to their trustworthy image.
Payment Options
12th Tribe provides various payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, such as Visa, Mastercard, American Express, and Discover. They also accept payments made through PayPal for added convenience.
Loyalty Programs
At present, 12th Tribe does not offer a specific loyalty program for its customers. However, their regular promotions and discounts provide opportunities for customers to save on their purchases.
Customer Reviews
Customer reviews for 12th Tribe are overwhelmingly positive. Customers appreciate the brand's unique designs, quality products, and commitment to sustainability. The brand's prompt and helpful customer service also receives praise for their responsiveness and willingness to resolve any issues.
Community Involvement
12th Tribe actively participates in community initiatives and supports local artisans. They collaborate with independent designers to bring their vision to life, helping to promote and sustain the bohemian fashion community.
Shipping and Costs
12th Tribe offers domestic and international shipping, but international shipping costs can be higher due to the brand's location. Domestic shipping within the United States typically takes 2-7 business days, depending on the customer's location and chosen shipping method. International shipping times vary based on the destination.