1800flowers User Reviews

Introduction

1800flowers.com is a leading online flower delivery service that offers an extensive collection of fresh flowers, plants, and gifts for all occasions. Founded in 1976, the company has been delivering joy to customers with its beautiful floral arrangements, exceptional customer service, and timely delivery. With its easy-to-use website, mobile app, and 24/7 customer support, 1800flowers.com has become a go-to option for anyone looking to send flowers or gifts to loved ones.

Pros and Cons

Pros:

• Wide selection of flowers, plants, and gifts for all occasions
• Fast and reliable delivery options with same-day and next-day delivery available
• User-friendly website and mobile app
• Excellent customer service with 24/7 support

Cons:

• Higher prices compared to other flower delivery services
• Delivery fees can be expensive, especially for same-day and next-day deliveries

User Experience

1800flowers.com offers a seamless user experience with its easy-to-navigate website and mobile app. Customers can browse through a wide selection of products by occasion, type, or price, and easily add items to their cart. The checkout process is straightforward and secure, with multiple payment options available. Customers can also track their orders and receive real-time updates on the delivery status.

Pricing and Value for Money

1800flowers.com is known for its premium quality flowers and gifts, which come at a premium price. While the prices may be higher compared to other online flower delivery services, customers can expect to receive high-quality products and exceptional customer service. The company also offers various promotions and discounts throughout the year, making it more affordable for customers.

Alternatives

Some of the alternatives to 1800flowers.com include:

• ProFlowers
• Bouqs
• Ftd
• Teleflora

Customer Service

1800flowers.com offers excellent customer service with its 24/7 support. Customers can reach out to the company through phone, email, or live chat, and expect a prompt response. The company also has a comprehensive FAQ section on its website to help customers with their queries.

Product Quality and Selection

1800flowers.com is known for its high-quality flowers, plants, and gifts, which are sourced from the best growers and suppliers. The company offers a wide selection of products for all occasions, including birthdays, weddings, anniversaries, and funerals. Customers can choose from a variety of flower arrangements, bouquets, plants, and gift baskets, and also customize their orders as per their preferences.

Website Usability

1800flowers.com has a user-friendly website that is easy to navigate and search for products. The website is optimized for both desktop and mobile devices, allowing customers to browse and make orders on the go. The website also offers various features such as order tracking, delivery status updates, and order history for a seamless user experience.

Returns and Exchanges

1800flowers.com has a comprehensive return and exchange policy, allowing customers to return or exchange their products within a specific timeframe. Customers can contact the company's customer support or visit their website for more information on the policy.

Promotions and Discounts

1800flowers.com offers various promotions and discounts throughout the year, including seasonal sales, holiday discounts, and coupon codes. Customers can sign up for the company's email newsletter or follow their social media accounts to stay updated on the latest promotions and discounts.

Reputation

1800flowers.com has a good reputation in the flower delivery industry, with positive customer reviews and ratings. The company has a 4.4-star rating on Trustpilot, with customers praising the quality of products, timely delivery, and customer service.

Payment Options

1800flowers.com offers multiple payment options, including credit/debit cards, PayPal, Apple Pay, and Google Pay. The website also has a secure checkout process, with encryption technology to protect customer information.

Loyalty Programs

1800flowers.com has a loyalty program called Celebrations Passport, which offers free shipping and no service charge on eligible orders for a year. Customers can sign up for the program on the company's website.

Customer Reviews

Customers have generally positive reviews for 1800flowers.com, with high ratings for product quality, customer service, and delivery experience on various review platforms.

Community Involvement

1800flowers.com supports various causes and charities through its partnership with Smile Farms, a non-profit organization that provides meaningful employment to individuals with disabilities. The company also participates in local community events and initiatives.

Shipping and Costs

1800flowers.com offers various shipping options, including standard, express, same-day, and next-day delivery. Shipping costs vary depending on the delivery location, shipping method, and product type. Customers can view the shipping fees during the checkout process or contact the customer support for more information.