Users Voice for 1800lighting

66% users rated Terrible
2% users rated Poor
0% users rated Average
2% users rated Very Good
30% users rated Excellent
Pie Chart Review Representation for 1800lighting
1800lighting Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Dec 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 2.7 4.8 1.1 5 4.8 3.7
Sep 2022 5 3.9 1.4 2.7 4.5 2.4
Oct 2022 1.7 4.7 1 5 4.7 2.6
Nov 2022 5 3.8 5 1 4.5 4
Mar 2023 2.4 5 2.2 5 5 5
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1800lighting.com

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Detailed 1800lighting Review by

Introduction

1800lighting.com is a renowned lighting store that specializes in providing a wide range of lighting products for residential and commercial use. Established in 1924, the company has a reputation for providing high-quality lighting fixtures from top-rated manufacturers. With its user-friendly website and excellent customer support, the store has gained popularity among homeowners, interior designers, and contractors.

Pros and Cons

Pros:
  • Wide assortment of lighting fixtures
  • Excellent customer support
  • User-friendly website
  • Free shipping on select items
  • Competitive prices and value for money
Cons:
  • Some products may be priced higher than competitors
  • Limited options for customization

User Experience

1800lighting.com has a user-friendly website that makes it easy for customers to find and purchase the lighting fixtures they need. The site features a search bar that allows users to search for products by keywords, while the navigation menu makes it easy to browse products by category, brand, or style. Pricing and Value for Money 1800lighting.com offers competitive prices on their products, with some items priced at a discount. Additionally, the store offers free shipping on select items, which is a great value for customers who want to save on shipping costs. Alternatives Some similar websites to 1800 Lighting include Lumens.com, LampsPlus.com, and Wayfair.com. Customer Service 1800lighting.com offers excellent customer service, with a team of knowledgeable lighting experts available to answer any questions customers may have. The store also has a live chat feature on its website for customers who need immediate assistance. Product Quality and Selection 1800lighting.com offers a wide selection of quality lighting products, with options ranging from traditional to modern designs. The store carries products from many top-rated lighting manufacturers, including Kichler, Progress Lighting, and Hinkley Lighting. Website Usability The 1800lighting.com website is user-friendly and easy to navigate, with clear categories and a search function that makes it easy to find the desired product. The site also features product reviews and ratings to help customers make informed decisions. Returns and Exchanges 1800lighting.com offers a hassle-free return policy on all of its products, with a 30-day return window for most items. Customers can initiate returns and exchanges through the website or by contacting customer support. Promotions and Discounts 1800lighting.com offers various promotions and discounts throughout the year, including seasonal sales and clearance events. Additionally, the store offers bulk discounts for contractors or individuals who need to purchase several lighting fixtures at once. Reputation 1800lighting.com has a reputation for providing quality lighting products at competitive prices, with excellent customer service and support. The store has received many positive reviews from customers who praise its product selection and user-friendly website. Payment Options 1800lighting.com accepts various payment options, including major credit cards, PayPal, and financing options through Affirm. Loyalty Programs The store does not have a specific loyalty program, but it does offer a rewards program that allows customers to earn points for purchases that can be redeemed for discounts on future orders. Customer Reviews 1800lighting.com has received many positive reviews from customers who praise its product selection, pricing, and customer service. The store also features product reviews and ratings on its website, allowing customers to make informed decisions. Community Involvement 1800lighting.com is involved in various charitable causes, including the American Cancer Society and the American Red Cross. The company also partners with various non-profit organizations to help support their missions. Shipping and Costs 1800lighting.com offers free shipping on select items, with shipping costs varying depending on the product and location. The store also offers expedited shipping for customers who need their products shipped quickly. In conclusion, 1800lighting.com is a top-performing lighting store that provides quality lighting fixtures from top-rated manufacturers at competitive prices. With its excellent customer service, user-friendly website, and hassle-free return policy, the store is an excellent choice for homeowners, interior designers, and contractors looking for quality lighting products.

1800lighting Recent User Reviews

User Rating

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Reviewer Name: Debby

Review Submission Date: 2022-11-22

Review Title: I have been dealing with the store in…
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Review Description: I have been dealing with the store in Stuart Florida and in particular the customer service rep Kaitlin Booe. From day one since Sept. 2022 I have received numerous fixtures I did not order. Kaitlin does not return e mails since for two months she could not get the order correct. It seems they are unable to look at the paid sales order ticket and ship the customer what they paid for and ordered.

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Reviewer Name: Gary D'Alelio

Review Submission Date: 2022-11-15

Review Title: Company is horrible
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Review Description: Company is horrible! Would not use them for anything! Placed an order in June and it is now mid November and no sign of my items and zero communications despite my desperate attempts to get info.What an absolute horror show they are and hopefully people see this before even thinking of dealing with them.Buyer beware!

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Reviewer Name: Christy Long

Review Submission Date: 2022-11-15

Review Title: Very helpful customer service and fair pricing
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Review Description: I wanted to update my home and needed 8 ceiling fans. They were always quick on the phone or chatting, and helped with choosing the fans, which rods, which remotes-everything! Then I had one remote not being used and they were easy to work with regarding the return. I also believe I got the best fans for the best price. I recommend them!

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Reviewer Name: Sarah Scott

Review Submission Date: 2022-08-31

Review Title: Bad Communication
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Review Description: Ordered lighting 7/22. Back order date keeps getting pushed back with ZERO communication from Capitol. Now the ship date has been pushed to 9/26. I work in customer service as my profession and communication is key for a successful client relationship. They have zero communication skills. Would not order from them again.

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Reviewer Name: Alex H

Review Submission Date: 2022-05-27

Review Title: One of the worse online ordering and…
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Review Description: One of the worse online ordering and customer service experiences I've ever had. They misrepresent lead times on their website, their supply chain management is horendous, they don't communicate anything (I mean nothing) regarding orders, when you do reach customer service they are also not informed, and if you need a refund get ready for a long ride.Stay away!

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Reviewer Name: Nicole Griffith

Review Submission Date: 2022-04-23

Review Title: I placed a large order and canceled my…
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Review Description: I placed a large order and canceled my order 2 days after placing it. I received a confirmation email that my order was canceled on March 15, 2022. It's been over a month and I still haven't received a refund. I have contacted them several times and they claimed they are in the process of refunding me but I'm still waiting.

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Reviewer Name: Forced Reps

Review Submission Date: 2022-03-22

Review Title: Went to Capitol Lighting Eatontown…
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Review Description: Went to Capitol Lighting Eatontown yesterday with my wife and met with Lorrie. She was extremely helpful to us and went over and above to help us select and secure lighting for a house we are building down south Lorrie thanks for all your assistance Bob ????????

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Reviewer Name: JESSICA

Review Submission Date: 2021-12-14

Review Title: When ordering I was trying to get a…
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Review Description: When ordering I was trying to get a fast shipping method, I got on a chat to confirm if the item would go out on time and still the person could not tell me. I had to roll the dice and it didn’t not leave the warehouse in time.

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Reviewer Name: Matthew

Review Submission Date: 2021-12-11

Review Title: Confusing shipping unfo
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Review Description: Ordered the fixture with "43 in stock, ready to ship". Expected to receive it in 7 days. Then received an email that the ship day had been adjusted to 7 weeks later! There were still 30+ showing in stock. In the end it showed up in 10 days, so not bad. Just confusing.

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Reviewer Name: Patti Moffitt

Review Submission Date: 2021-12-10

Review Title: Excellent services!
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Review Description: Excellent services!