Users Voice for 1800petmeds

37% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
60% users rated Excellent
Pie Chart Review Representation for 1800petmeds
1800petmeds Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Sep 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4 5 4.9 4.2 4.2
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 2.6 5 4.8 3.6 3.3
Feb 2023 3.5 5 1.3 5 5 5
Mar 2023 1 5 1.2 5 5 5
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Detailed 1800petmeds Review by

Introduction

1800petmeds.com is an online pet pharmacy that offers a vast range of pet medications, pet supplies, and accessories for cats, dogs, and other animals. It is considered one of the leading e-commerce sites for pet medications and supplies in the United States. The company has been around since 1996, and it has been serving millions of customers nationwide.

Pros and Cons

Pros: - Offers competitive prices and discounts for pet medications and supplies - Offers a large selection of high-quality pet medications and supplies - Excellent customer service that responds quickly to inquiries and concerns - Provides a convenient online shopping experience - Offers free shipping on orders over $49 Cons: - Does not offer free shipping for orders below $49 - Limited international shipping options

User Experience

1800petmeds.com provides a user-friendly website that is easy to navigate, allowing customers to browse and purchase pet medications and supplies easily. The website provides a quick and straightforward ordering process, allowing customers to purchase and refill their pet's medications with just a few clicks.

Pricing and Value for Money

1800petmeds.com offers competitive prices for pet medications and supplies. Moreover, the website provides frequent discounts, coupon codes, and promotions, making it possible for customers to get good value for their money.

Alternatives

Alternative online pet pharmacies include Chewy.com, Petco.com, and VetRxDirect.com.

Customer Service

1800petmeds.com has excellent customer service that responds promptly to customer inquiries and concerns. Customers can contact the company's customer service department via phone or email and expect a quick and helpful response.

Product Quality and Selection

1800petmeds.com offers a wide range of high-quality pet medications and supplies from some of the leading manufacturers. The website provides comprehensive product descriptions, making it easy for customers to choose products that match their pets' needs.

Website Usability

1800petmeds.com provides a user-friendly website that is easy to navigate, with a clear and straightforward design. Customers can quickly find what they are looking for and place orders without any difficulties.

Returns and Exchanges

1800petmeds.com has a hassle-free return policy that allows customers to return products within 30 days of purchase. The company accepts returns for products that are damaged or defective, as well as products that do not meet customers' expectations.

Promotions and Discounts

1800petmeds.com provides frequent promotions, discounts, and coupon codes that customers can use to get good value for their money. Customers can find out about these promotions and discounts by visiting the website's homepage or signing up for the company's newsletter.

Reputation

1800petmeds.com has an excellent reputation as a reliable and trustworthy online pet pharmacy. The company has been around for over two decades, and it has an extensive customer base that is highly satisfied with its products and services.

Payment Options

1800petmeds.com accepts various payment options, including credit cards, PayPal, and Amazon Pay, making it easy for customers to choose a payment method that suits them.

Loyalty Programs

1800petmeds.com offers a loyalty program that rewards customers with points for each dollar spent on its website. Customers can redeem these points for discounts on future orders.

Customer Reviews

1800petmeds.com has many positive customer reviews on various review sites, including Trustpilot and the Better Business Bureau. Customers praise the company for its high-quality products and excellent customer service.

Community Involvement

1800petmeds.com supports many animal welfare organizations, such as the ASPCA and the Humane Society of the United States. The company also encourages its customers to join in and support these organizations.

Shipping and Costs

1800petmeds.com offers free shipping on orders over $49. Customers can choose between standard and expedited shipping options, as well as international shipping options. Shipping costs vary depending on the order's size and destination.

1800petmeds Recent User Reviews

User Rating

5 stars

11

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Reviewer Name: Barbara Feldman

Review Submission Date: 2023-02-06

Review Title: rude rude rude
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Review Description: rude rude rude. put the wrong dog’s name on my $247 order and refuses to correct so i can’t submit to insurance. unnecessarily difficult and completely inept. charged tax on a nontaxable item. just nasty.

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Reviewer Name: Victoria Cole

Review Submission Date: 2023-02-03

Review Title: Wish I'd looked on TrustPilot before…
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Review Description: Wish I'd looked on TrustPilot before spending 2 hours trying to get my order to go through. It was NOT a prescription, just a specialty food. Wouldn't accept payment of any kind, not even Paypal. Error code at the end like another reviewer in Dec said. It is now Feb and they still don't accept payments. Can't stay in business if people unable to pay. Customer service says they no about the online problem, yet they don't fix? What happened to this company? They use to do well. Don't waste your time like I did. All good things come to an end.

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Reviewer Name: Judy Smith

Review Submission Date: 2023-01-05

Review Title: We recently lost our pet who was on…
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Review Description: We recently lost our pet who was on medication for Obsessive Compulsive Disorder.We had ordered medication for him and no longer needed it. I talked to the kindest people who expedited a return included getting our money returned.

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Reviewer Name: Katie Bruli

Review Submission Date: 2022-12-18

Review Title: Technical Errors and Wasted Time
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Review Description: Absolutely awful system. Takes an hour to place an order and then when you reach the end it tells you there is an error accepting the credit card. Variety is good, but the online system is effed.

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Reviewer Name: George

Review Submission Date: 2022-06-23

Review Title: Just switched from 800-PetMeds to EntirelyPets…
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Review Description: Just switched from 800-PetMeds to EntirelyPets. They had what I needed in stock and cheaper. I was with 800-PetMeds for 10 Years. When I contacted them to advise I was leaving they could care less.

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Reviewer Name: Michelle Zhang

Review Submission Date: 2022-06-07

Review Title: great customer services
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Review Description: great customer services. I switched my dog's prescription from Chewy to PetMeds. Chewy cancelled my order without notify me. They couldn't obtain the prescription from my Clinic. I called 3 times to them and one time to my clinic. Chewy's system couldn't update the clinic information which I was surprised. It's just so pleasant to talk to PetMeds customer service representatives! Keep up the good work!

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Reviewer Name: Henchick Harrigan

Review Submission Date: 2022-06-02

Review Title: Bait 'N Switch Scam
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Review Description: @1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

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Reviewer Name: Zack Tim

Review Submission Date: 2022-05-18

Review Title: This is the worst company ever
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Review Description: This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.

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Reviewer Name: Tee

Review Submission Date: 2022-04-11

Review Title: Affordable
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Review Description: I ordered my dogs Imterceptor heartworm meds 4//9 it was delivered on 4/12. They got in contact with my regular vet on 4/10 to confirm prescription. I'm happy with the price, prompt service & delivery. I received 2 boxes from Pet meds for the same price as 1 box at Banfield. Thank you 1800 Pet Med's & staff. You have a new satisfied customer.

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Reviewer Name: Donna Eagleson

Review Submission Date: 2022-01-28

Review Title: Pet meds shipped
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Review Description: I always order meds my dog needs from here,they are great about keeping me updated on my orders and contacting vet when needed. Very fast shipping and they always put a treat in the box :)

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