Users Voice for 1and1

23% users rated Terrible
2% users rated Poor
2% users rated Average
3% users rated Very Good
70% users rated Excellent
Pie Chart Review Representation for 1and1
1and1 Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Jan 2019

Last updated by on 05 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Nov 2022 5 2.8 4.2 1.1 4.9 1
Dec 2022 2.8 5 5 5 5 5
Jan 2023 5 3.4 3.6 1.3 4.8 1.5
Feb 2023 2.4 5 5 5 5 5
Mar 2023 3.3 5 5 5 5 5
Line Chart for Rating of peer stores

1and1.com

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Detailed 1and1 Review by

Introduction

1and1 is a web hosting company that provides solutions for domain registration, website hosting, email hosting, and online marketing. Founded in 1988, 1and1 currently has more than 7 million customers and manages over 19 million domains.

Pros and Cons

Pros:
  • Easy to use website builder
  • Competitive pricing
  • 24/7 customer support
  • Free domain for the first year
Cons:
  • Upselling is common during checkout
  • No phone support available
  • Uptime reliability issues reported by some customers

User Experience

1and1's website is easy to navigate and user-friendly. The sign-up process is straightforward, ensuring that even those without technical expertise can sign up for a hosting plan. However, patience is required during the sign-up process since numerous upselling options appear during checkout.

Pricing and Value for Money

1and1 offers competitive pricing that ranges from $1/month to $10/month, depending on the hosting plan. The entry-level plan comes with a free domain name, up to 100 email accounts, and 10 GB of storage. The higher-tiered plans offer more storage, email accounts, and website building tools.

Alternatives

Other web hosting providers include:
  1. Bluehost
  2. HostGator
  3. SiteGround
  4. DreamHost
  5. A2 Hosting

Customer Service

1and1 provides 24/7 customer support via email and chat support. Nevertheless, phone support is not available for 1and1 clients, which might be inconvenient for some.

Product Quality and Selection

There is a broad selection of products and services that 1and1 offers, ranging from domain registration to web hosting to online marketing. Each product is designed to meet the needs of different customers with varying levels of technical expertise.

Website Usability

The 1and1 website is intuitive and easy to navigate. The design is straightforward, and the menus are self-explanatory. However, it should be noted that numerous upselling options appear during checkout, which can be off-putting for some customers.

Returns and Exchanges

1and1 has a 30-day money-back guarantee for all shared hosting, VPS hosting, and cloud servers. Only the cost of the hosting plan is refundable, and customers must cancel their subscriptions before the 30-day period expires.

Promotions and Discounts

1and1 offers a free domain name for the first year with any hosting plan, and there are always discounts available for new customers. There is also an easy-to-find promotions page with ongoing offers available.

Reputation

1and1 has a mixed reputation among customers. While many customers are satisfied with the service provided, some complain about uptime reliability issues and lack of phone support.

Payment Options

1and1 accepts a variety of payment methods, including credit cards and PayPal.

Loyalty Programs

There are no loyalty programs available according to the website.

Customer Reviews

Customers have given 1and1 mixed reviews on sites like Trustpilot and Yelp, with averages hovering around three stars out of five.

Community Involvement

1and1 does not appear to have any community involvement initiatives, including charities, volunteering, or corporate social responsibility activities.

Shipping and Costs

Since 1and1 offers web hosting services, there are no shipping costs involved. Costs vary depending on the service or product selected. In summary, 1and1 offers competitive pricing, a user-friendly website builder, and strong customer support. However, the company's upselling practices and lack of phone support might be significant disadvantages for some customers. Also, there are uptime reliability issues reported by some of its customers. Overall, 1and1 is a good option for customers looking for affordable web hosting with a free domain name included.

1and1 Recent User Reviews

User Rating

5 stars

304

4 stars

28

1 stars

104

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Reviewer Name: MrBossy

Review Submission Date: 2023-02-11

Review Title: SCAM
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Review Description: I purchased a domain but it said it was "verifying", after 2 weeks I contacted the support only to find out that the domain name was deemed "suspicious". I still didn't get my refund. DON'T USE IONOS, THEY ARE SCAMMERS

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Reviewer Name: Laura Henley

Review Submission Date: 2023-02-10

Review Title: Didn't care at all
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Review Description: I had a domain in a subdomain, and I asked them to delete my subdomain. Somehow my main domain got deleted I lost my entire website, which was a big ordeal cost me some business for several days and 100 hours of work they seem to not really care. I moved my business to go daddy and couldn’t be happier.

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Reviewer Name: Anh

Review Submission Date: 2023-02-10

Review Title: Customer service support really bad
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Review Description: Customer service support really bad. Request for a call back and wait, just wait, there;s no more response from them. I have to cancel the service, and again wait for money back and rent a service from another provider. Not recommend

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Reviewer Name: Gary Carmichael

Review Submission Date: 2023-02-10

Review Title: Relatively quick response
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Review Description: Relatively quick response, and the answer to my question solved my problem. However, I'm a little frustrated by the fact that IONOS always pushes me to the telephone rather than my preferred method of communication (email).

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Reviewer Name: Michael

Review Submission Date: 2023-02-09

Review Title: Batting 1.000 so far!
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Review Description: So far, you guys are rating 100%. I'll be expanding my server presence soon, and this is where I'm staying.Thanks!

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Reviewer Name: Junior Rivas

Review Submission Date: 2023-02-09

Review Title: This service was a rip off
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Review Description: This service was a rip off, they billed me for the year and I tried to just keep domains to make a decision to keep or cancel but then said if I wanted to keep service I would still be billed monthly feesWould Not recommend to anyone They will write a generic explanation of why they can rip you off below ?

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Reviewer Name: Anna Kennedy

Review Submission Date: 2023-02-08

Review Title: Dave at the 'Ionos MyWebsite' was excellent
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Review Description: We had our website mixed up with a wrong domain by the system and we were very worried. Dave at the 'Ionos Mywebsite' section was extremely kind, knowledgeable and used great interpersonal skills in resolving our problem. He dealt with our issue professionally and took it upon himself to call us back to make sure that we were happy and that our website was up and running again, which was very kind indeed. We would be very happy for him to serve us again and he is for sure an asset to the company.From iahcp.co.uk.

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Reviewer Name: Nasir Ahmad

Review Submission Date: 2023-02-07

Review Title: I have been trying to register a domain…
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Review Description: I have been trying to register a domain and I have tried it three time, everytime I register a domain IONOS department send me an Invoice But the domain is not registered Even I'm not able to login the portal

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Reviewer Name: MARTIN GUTZMER

Review Submission Date: 2023-02-06

Review Title: Ionos is a SUPER company with SUPER…
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Review Description: Ionos is a SUPER company with SUPER People!EVERY time I Call, my questions are answered quickly and completely!Every company should be operated like this!!

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Reviewer Name: Mantix

Review Submission Date: 2023-02-06

Review Title: I GOT RIPPED OFF!
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Review Description: I GOT RIPPED OFF!I wanted to transfer a domain. I was asked to pay UPFRONT before they gave me Login credentials. Then, when I tried to log in, I got this message:"It is no longer possible to log in with these access credentials.If you have cancelled your IONOS contract, the cancellation is now active and your IONOS login has been deleted."To get access to customer support, you MUST LOGIN! So you get into an eternal loop and can't get what you paid for, and nobody answers for it.