Users Voice for 1and1

14% users rated Terrible
1% users rated Poor
3% users rated Average
3% users rated Very Good
78% users rated Excellent
Pie Chart Review Representation for 1and1
1and1 Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate 1and1 Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Recommended by 12753+ verified customers on Trustpilot

Detailed 1and1 Review by AskmeOffers Editorial Team

Before making any shopping decision at 1and1.com, it is advised to check user's reviews of the 1and1.com product or 1and1.com merchant itself. At AskmeOffers.com, maintain 100% genuine and authentic reviews for the 1and1.com store and 1and1.com services and the same you can check before your purchase. We also request every shopper to submit and write about their experiences after availing of products or services offered by an 1and1.com merchant to help others make shopping decisions easy! Thank you.

1and1 Recent User Reviews

👤

Reviewer Name: Visvero

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: 1AND1 / ionos is #1 for us
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: We've been using ionos (earlier 1and1) since 2003 now. Exceptionally happy with the product.

👤

Reviewer Name: Richard Zhao

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: It is very easy to use.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It is very easy to use.

👤

Reviewer Name: Dissappointed

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: Costumer service is impatient and not…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Costumer service is impatient and not very helpful when calling in with questions. Setting up and websites are difficult

👤

Reviewer Name: Richard Goates

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: I have been with 1and1 for about 10…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been with 1and1 for about 10 years now. They do a great job!

👤

Reviewer Name: Andrew Arnold

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: What a great company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: What a great company! I have been with them for years with very fair pricing.

👤

Reviewer Name: Jennifer L. Appleton, WI

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: INCREDIBLE speed and AMAZING customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: IONOS is my ' go to ' company for fast, reliable digitable biz solutions with AMAZING customer service!

👤

Reviewer Name: Chris CGB

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: I have been with 1&1 (IONOS) for many…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been with 1&1 (IONOS) for many years and to date support has been adequate but yesterday I wanted support on my hosting options and was transferred to the hosting specialist, the line was awful, breaking up and together with a strong accent was impossible to understand! I asked to be called back, I thought she responded that she would but the fact that I heard nothing, probably not so. So today I will be looking for a provider that at least has UK based support and doesn't rely on VOIP!

👤

Reviewer Name: Tj C

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: This company says its got 24/7 …
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This company says its got 24/7 customer support, yet at 2:25am when I am trying to fix a critical error on my site, customer support is no where to be found. Their phone service says I have called outside of their hours. Which is craziness to me if you provide 24/7 support. Ive seen this company go from good to bad very quickly. They change things around all the time and make it difficult to know exactly what to click on and thats highly annoying.

👤

Reviewer Name: Rod

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: Good
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good enough for me

👤

Reviewer Name: Hyunil James Kim

Review Source Trustpilot

Review Submission Date: 19-Feb-2021

Review Title: Real-time support and strong technical knowledge
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: We have been using Ionos 1and1 for over 10 years. They have been providing the most trustworthy and stable services for domains and website hosting. They are available all the time even for last-minute emergency and urgent matters and their representatives are knowledgeable for technical support. They don't have to rely on third-party developers or engineers to troubleshoot your issue.

👤

Reviewer Name: Sue W

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: Ionos is the best internet provider…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ionos is the best internet provider company I have come across. I am moving all my domains and hosting to them from one of the big providers because the service and pricing at Ionos is SO much better!

👤

Reviewer Name: Tundra Hawk

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: Has worked great for years
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Has worked great for years. Just wished I picked an easier domaine

👤

Reviewer Name: Lichaba

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: The process is clear and seamless
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The process is clear and seamless. I was delayed due to an issue on my side, but other I am happy with everything.

👤

Reviewer Name: Randy Medina

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: awesome
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Awesomeness!!!

👤

Reviewer Name: Brandon Muoio

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: Customer service was seemingly great
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Customer service was seemingly great, but then it disappeared altogether.

👤

Reviewer Name: Gaylene van Eldik

Review Source Trustpilot

Review Submission Date: 18-Feb-2021

Review Title: IONIS USER FRIENDLY
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: So far I have been finding IONIS to be User Friendly with Plenty of information with Article Guidelines that are straight forward and easy to follow. I believe New Users would have no trouble with the navigations as well. I am yet to try out the "Personal Consultant". Talk about spoilt ;) Absolutely give 5*+ Will supply another rating in near future. No doubt there be no change. Cheers!

👤

Reviewer Name: Adnan Khan

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: one of the most difficult and worst…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: one of the most difficult and worst customer service and hard to understand.. they assign one account manager Jennivie Quilaton and I think AC is the CEO of the company. Nothing is easy with Ionos I will migrate my plan end of the year.. Highly not recommended.

👤

Reviewer Name: Gary Spanski

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: poor service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: poor service, greedy company

👤

Reviewer Name: Tristian Smiley

Review Source Trustpilot

Review Submission Date: 17-Feb-2021

Review Title: Good service just wish they could…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good service just wish they could manage and market my website and social media.

👤

Reviewer Name: Chad

Review Source Trustpilot

Review Submission Date: 13-Feb-2021

Review Title: Quick and easy application
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was very pleased that the process was simple and easy to understand. I'm looking forward to doing business with ionos.com!

👤

Reviewer Name: Chang Chin Hsion

Review Source Trustpilot

Review Submission Date: 13-Feb-2021

Review Title: GOOD
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: GOOD! BEST! GREAT!

👤

Reviewer Name: Ryan

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: IONOS is the best website provider out there
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: IONOS is one of the best all around provider of all your website needs regardless of technical ability. I really enjoy that you can choose how much control over the server, if you are IT, the VPS are the best--and affordable solution! Even if you are not IT, they have a simple and well thought out website builder that is user friendly!

👤

Reviewer Name: ieg

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Great!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great customer service

👤

Reviewer Name: KKY TECH

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: My Site is down by 1&1 Hosting
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My Site is down by 1&1 Hosting, but isn't any response for my mail, also my personal assistant doesn't reply for my mails, I think 1&1 is a worst costumer handling company

👤

Reviewer Name: Lemon Checks LemonChecks.com

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: Extremely RELIABLE, LOW cost & EXCELLENT customer service!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I’ve used this hosting and internet services company since 2005 & would highly recommend to anyone looking to start a business website or personal blog. They offer hard to beat prices and trials to get started while their easy to use web builder enables any level of computer user to build or design anything they can think up! Reliability and security is top notch! Plus 24/7 TELEPHONE customer service is there to help you with any issues at any time.

👤

Reviewer Name: Abed Al Rahman Majzoub

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: IONOS is a great hosing company with…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: IONOS is a great hosing company with the wonderful support

👤

Reviewer Name: Vasile Nedelea

Review Source Trustpilot

Review Submission Date: 12-Feb-2021

Review Title: The best place to buy a domain and host…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The best place to buy a domain and host it -- 5 stars service

👤

Reviewer Name: Avid Crichlow

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: Great so far!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great so far!

👤

Reviewer Name: Joel Ortiz

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: great A++
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: great A++ love them

👤

Reviewer Name: Vincent Oliver

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: really enjoy 1 and 1
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: really enjoy 1 and 1

👤

Reviewer Name: Joseph Hardy

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: Easy to use
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Easy to use. More so than others.

👤

Reviewer Name: Anonymous

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: I have been a customer for over 10…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have been a customer for over 10 years and the system is easy to use and customer service is great.

👤

Reviewer Name: Pelumi Emmanuel

Review Source Trustpilot

Review Submission Date: 11-Feb-2021

Review Title: Issues resolved
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My issues with Ionos are now resolved

👤

Reviewer Name: Don Thompson

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: I have had IONOS for over 5 years
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have had IONOS for over 5 years. They are there when you need support. I expect to be with another 5 years.

👤

Reviewer Name: S.Haiduk

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: 1&1 has been my choice for years
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: 1&1 has been my choice for various domains and hosting for years. Very reliable and typically great help service that is immediately available.

👤

Reviewer Name: BHicks

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Thanks
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Fix the system error so I could place my order.

👤

Reviewer Name: Adrian M Fernandez

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Easy Peasy!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Easy Peasy! The transfer process is da bomb!!

👤

Reviewer Name: Krista Marie

Review Source Trustpilot

Review Submission Date: 10-Feb-2021

Review Title: Best domain shopping...
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Easiest way to buy a domain and reliable hosting. I didn't know anything about setting up a website but they walked be through everything step by step.

👤

Reviewer Name: Jacques Swart

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Thanks
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Thanks so much for the hosting special it help alot for new business

👤

Reviewer Name: Hassan Kaidi

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: MY ORDER WAS DECLINED BUT MY CREDIT CARD SAYS I WAS CHARGED!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Hi IONOS, I purchased a product "WP Business", I paid for it with my Mastercard after confirmation with 3D Secure. But the order was rejected with no reason ! For now, I'm charged for 2 orders rejected. Can you please check this. Best regards.

👤

Reviewer Name: Infinity Click

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Great company to work with!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great company to work with!

👤

Reviewer Name: Agnes Tsang

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Got no Support from customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have never use this site before and I am being charged by a domain called uk-mymobile.co.uk They cancelled it but I still get invoice about it. I have contacted online support but what i got was they stopped replying after I gave my invoice number. I didn't even know I had an account on this. And I'm not getting any response thought email or online chat

👤

Reviewer Name: anonymouse

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: WORSE WEBSITE EVER!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: WORSE WEBSITE EVER!!! WORSE HOSTING!!! I CANCELLED THE CONTRACT HERE ALREADY AND MY ACCOUNT IS TERMINATED BUT THEY KEEP SENDING ME INVOICES. I CAN'T EVEN LOGIN TO THEIR SITE ANYMORE SO I DONT KNOW WHAT THE INVOICE MEANS. THE INVOICE IS ALREADY HAVE A MONTH USAGE THAT I DONT KNOW WHY. THE ARE SCAMMING THEIR CUSTOMER!! VERY WORSE HOSTING!!!!!

👤

Reviewer Name: AbdulAziz AlMarhabi

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Good steps
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good steps, thx you

👤

Reviewer Name: Sainudeen Abdullah

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Good and economy
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good and economy

👤

Reviewer Name: Buzzed Honeys, Inc

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: It works - $1 offer jk
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It works They register your domain, so that’s cool It’s not so cool that they offer $1 registration for the first year, but when you get to the checkout cart It magically turns into $10 (ten) for the first year Whatever

👤

Reviewer Name: OQ

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Good
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Good and easy to use, some quirks, billing is not clear.

👤

Reviewer Name: Hernan Vega

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Great experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great experience

👤

Reviewer Name: Paul Clarke

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Easy to use.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Easy to use, access to tools a simple than other web registration sites.

👤

Reviewer Name: BH

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: So much better than all the rest
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: So much better than all the rest. They need to catch up to 1&1.