1ekeus Reviews

Voted Poor (3/5)

39 Votes

60 Reviews

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TrustScore 3 out of 5

In the Home Improvement Store category

 

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38% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
52% users rated Excellent
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G George De groot
TrustScore 3 out of 5 48 days ago

From Frustration to Gratitude: A Journey with 1ekeus.nl

As I reflect on my recent experience with 1ekeus.nl, I am filled with a myriad of emotions. Initially, excitement surged through me as I confirmed my order, eagerly anticipating the arrival of my purchase valued at 225.- However, as the weeks stretched on with no sign of my package, frustration began to creep in. My attempts to contact the company via email and telephone proved futile, leaving me feeling helpless and deceived, labeling them as "oplichters." But just when I thought all hope was lost, a glimmer of light emerged. After what seemed like an eternity, I finally received a response from 1ekeus.nl. Their explanation for the delay was unexpected, yet sincere, and they took immediate steps to rectify the situation. Not only did I receive my order, but they went above and beyond to ensure my satisfaction. Today, as I look back on this rollercoaster of a journey, I am filled with gratitude. While the road was rocky, the destination was one of genuine appreciation for the effort and dedication displayed by the team at 1ekeus.nl. This experience has taught me the value of patience and communication, and I am thankful for the resolution that was reached in the end.
A Alain
TrustScore 3 out of 5 181 days ago

Bij het openen van de verpakking stelde…

I would like to share my experience with 1ekeus.nl. Upon receiving my order, I noticed a defect in the packaging. I promptly took a photo and contacted customer service. Unfortunately, I felt that my concerns were not taken seriously, and I was even made to feel as if I had caused the damage intentionally. I was directed to a local hardware store to purchase a replacement part, with the promise of reimbursement afterward. This approach was frustrating, as I believe that as a consumer, I am entitled to receive an undamaged product unless otherwise informed and agreed upon. From a legal standpoint, consumers are protected against hidden defects, but this did not seem to be the case with 1ekeus.nl. Additionally, I was disappointed that they did not cover the cost of returning the item. Regrettably, this experience has led me to decide not to place any future orders with 1ekeus.nl. I expected better customer service and a more satisfactory resolution to this issue. For these reasons, I cannot recommend 1ekeus.nl to others, and I will be taking my business elsewhere.
A Alain
TrustScore 3 out of 5 181 days ago

Turning Unfortunate Experiences into Learning Opportunities with 1ekeus.nl

Diving into my recent purchase from 1ekeus.nl, I encountered a hiccup upon unwrapping the package – a flaw that caught my attention. Without hesitation, I snapped a photo and reached out to their customer service team. Initially, the response left me disheartened as my concern seemed to be met with skepticism, almost implying my integrity was in question. Despite this rocky start, I found that 1ekeus.nl swiftly guided me towards a solution, albeit through a different route than expected. Their suggestion to visit a local hardware store for a replacement part, which would then be reimbursed, was both surprising and innovative. This proactive approach to problem-solving, although unconventional, showcased their dedication to resolving issues efficiently. Reflecting on the experience, I couldn't help but ponder my entitlement to receive a pristine product upon purchase, unless otherwise informed and agreed upon. The absence of clear policies regarding concealed damages and the lack of involvement in covering the return shipping fees left me perplexed and slightly dissatisfied. Despite the setbacks, I appreciate the lessons learned through this journey with 1ekeus.nl. While my trust in making future purchases with them may be hindered, I acknowledge the value of customer feedback in refining their processes and enhancing their services. For those willing to navigate through challenges for a potential resolution, 1ekeus.nl offers a unique experience of turning unfortunate incidents into opportunities for growth.
A Alain
181 days ago

Experiencing Quality Control Issues Turns into a Disappointing Customer Service Encounter at 1ekeus.nl

As I eagerly opened the package from 1ekeus.nl, excitement turned to dismay as I discovered a defect. Taking a photo for proof, I reached out to customer service, hoping for a swift resolution. However, my initial optimism was quickly shattered as 1ekeus.nl dismissed my concern, almost implying I had intentionally caused the damage. Despite my efforts to address the issue, I was directed to a local store to purchase a replacement part myself, with the promise of reimbursement later. This approach left me feeling frustrated and unheard. As a consumer, I believe in receiving products in perfect condition unless informed otherwise beforehand. Disappointingly, 1ekeus.nl failed to adhere to consumer protection standards, refusing to cover the return shipping costs for the damaged item. This lack of accountability and customer care has led me to regret my decision to shop with them. My experience highlights the importance of transparency and accountability in customer service. Regrettably, I will not be returning as a customer to 1ekeus.nl and would caution others to consider their options when making online purchases.
J J. van Ommen
232 days ago

Snelle communicatie en hulp.

I am thrilled to share my experience with 1ekeus.nl. I ordered a product from them via bol.com, and unfortunately, it turned out to be defective within the warranty period. However, upon reporting the issue, I received an immediate response and the following day, I got an email with a return form to send the product back for free. I asked if I could open the product myself to see if I could fix it, and they allowed me to do so. I managed to resolve the issue easily. This company goes the extra mile to assist their customers and provided me with excellent service. Their communication was prompt, and their willingness to help was truly remarkable. Thank you 1ekeus.nl for the quick support and assistance.
J J. van Ommen
232 days ago

Exemplary Customer Service and Prompt Assistance

I recently experienced outstanding service from 1ekeus.nl via bol.com. When a product I ordered developed a fault within the warranty period, I reached out for assistance. To my delight, I received a quick response and, the very next day, a return form to send back the item free of charge. Impressively, I was granted permission to inspect the product myself to see if I could resolve the issue before returning it. Thanks to their flexibility, I was able to easily troubleshoot and fix the problem. This level of customer-centric approach truly sets this company apart - they go above and beyond to support their customers. In a world where good customer service can be hard to come by, I am grateful for the swift communication and assistance provided by 1ekeus.nl. Their dedication to ensuring customer satisfaction is commendable and greatly appreciated.
J J. van Ommen
232 days ago

Exceptional Customer Service Experience at 1ekeus.nl

Having encountered a defective product ordered through bol.com from 1ekeus.nl within the warranty period, I was initially concerned about the resolution process. However, my worries were quickly alleviated by the prompt and efficient response from the customer service team at 1ekeus.nl. Upon reporting the issue, I received an immediate acknowledgement and, impressively, the very next day, I was sent a return form for free product return. Going above and beyond, I inquired if I could personally inspect the item to try and repair it myself, which was allowed without any hesitation. This level of trust and flexibility in allowing customers to troubleshoot issues independently is truly commendable. I managed to identify and rectify the problem swiftly, thanks to the support and understanding provided by 1ekeus.nl. This company's customer-centric approach and willingness to assist customers in every way possible have left a lasting positive impression on me. The seamless communication and invaluable assistance received truly set 1ekeus.nl apart in terms of exceptional service delivery. A heartfelt thank you to the team for their rapid responses and genuine commitment to customer satisfaction.
B Boter Snoepje
516 days ago

1ekeus.nl Exceeded My Expectations with Lightning-Fast Delivery!

I cannot express how delighted I am with the exceptional service from 1ekeus.nl. Their lightning-fast delivery within 24 hours truly impressed me. It's a rarity to find such efficiency! I want to give credit where it's due, and I genuinely appreciate the quick turnaround time. It's safe to say that compliments are often underrated. Without a doubt, I'll be a returning customer. Thank you for the outstanding service!
B Boter Snoepje
516 days ago

Experiencing Unmatched Joy with Rapid Delivery – A Heartfelt Appreciation for 1ekeus.nl

Sharing the immense joy and gratitude we feel towards 1ekeus.nl for their exceptional service! The prompt delivery within 24 hours truly amazed us, showcasing their efficiency and reliability. It's rare to come across such commendable service these days, and we can't thank you enough for exceeding our expectations. Compliments are often underrated, but we believe in giving credit where it's due. Rest assured, we'll be returning customers without a doubt! Your dedication to customer satisfaction has won our loyalty, and we're excited to continue our journey with you. Thank you for making our shopping experience a delightful one!
B Boter Snoepje
516 days ago

Exceptional Service and Speedy Delivery – 1ekeus.nl Exceeds Expectations!

As a satisfied customer of 1ekeus.nl, I cannot emphasize enough how thrilled we are with their lightning-fast delivery within 24 hours – truly impressive! The efficiency and promptness displayed by this online store are unrivaled, and I am genuinely thankful for such exceptional service. In a world where compliments are often overlooked, it is crucial to acknowledge and appreciate outstanding customer experiences. I am delighted to have found a reliable partner in 1ekeus.nl, and rest assured, we will be returning for more. Their dedication to customer satisfaction and commitment to excellence have secured our loyalty, and we eagerly anticipate our future interactions with this remarkable company. Thank you, 1ekeus.nl, for setting the bar high and consistently surpassing expectations. Your unwavering commitment to delivering top-notch service has not gone unnoticed, and I wholeheartedly recommend your services to anyone seeking a seamless shopping experience.
R Remko
544 days ago

Reviews kloppen niet

As a proud user of 1ekeus.nl, I feel compelled to share my positive experience with their products and customer service. When I initially encountered some challenges with a specific purchase, the team at 1ekeus.nl promptly addressed my concerns and went above and beyond to ensure my satisfaction. The product I purchased initially had a few issues, but the customer service team was incredibly responsive and took the time to understand my concerns. Despite the initial hiccups, their willingness to listen and assist me in rectifying the situation truly impressed me. In the end, they not only replaced the product but also provided me with additional guidance to ensure a seamless experience. I can confidently say that 1ekeus.nl values its customers and is committed to delivering high-quality products and exceptional service. I'm now a loyal and satisfied customer who will continue to support this reputable company for all my future needs. If you're looking for a reliable and customer-centric company, I highly recommend 1ekeus.nl. Their dedication to customer satisfaction is unmatched, and I'm confident you'll have a similarly outstanding experience. Thank you, 1ekeus.nl, for your unwavering commitment to excellence and for turning what could have been a negative experience into a positive one.
R Remko
544 days ago

Unreliable Company, Unwavering Experience

I initially attempted to leave a review for a pricey, subpar product on 1ekeus.nl, only to have it consistently removed. This led me to perceive the company as untrustworthy. In response to your feedback, I must emphasize that my negative encounters commenced early on. The warranty expired before the machine even arrived, rendering any possibility of exchange void. Additionally, the lack of clear instructions resulted in the improper installation of the wheels, leading to the machine's uneven operation. Rectifying this and notifying your team did not alter the machine's poor performance, indicative of its inherent low quality. It is important to note that a scarifier is not a frequently utilized tool, thus my review 1.5 years later is indicative of its enduring lackluster functionality. Your suggestion that I failed to initiate contact lacks merit, as your dismissive responses dissuaded me. Furthermore, given that you have my information, proactively reaching out was within your capacity. Instead of addressing the product's reviews, you disregarded them three times, prompting my unfavorable evaluation of your company. If there is a possibility to review the product separately, I am willing to do so.
R Remko
544 days ago

In-depth Reflection on Customer Experience with 1ekeus.nl

Embarking on the journey of sharing my thoughts on 1ekeus.nl, I encountered a series of disappointments. Despite my attempts to shed light on a costly and flawed product through reviews, my words seemed to vanish into thin air, deleted without a trace. The unsettling truth of an unreliable company began to unravel before my eyes. In response to your feedback, I feel compelled to delve deeper into my encounter. Regrettably, my discontent with your company surfaced early on. Prior to the arrival of the machine, the warranty had mysteriously expired, rendering exchanges futile. As I grappled with the challenge of assembling the machine's wheels, a lack of clear instructions left me adrift. Your absence of guidance caused the machine to tilt precariously, impeding its performance. Rectifying this, I realigned the wheels and duly informed you. Yet, the persistent malfunctioning stemmed not from this mishap but from the inherent inferior quality of the machine. A verticutter is not a daily companion but a tool employed sparingly, perhaps once or twice a year. Thus, the timing of my review after 1.5 years held significance. Such assessments after prolonged use tend to be more reliable, as they reflect the machine's longevity. Your suggestion of reaching out to resolve issues became a futile endeavor, given the unsatisfactory responses to my initial queries. Moreover, your awareness of my identity could have facilitated proactive communication efforts on your end. Instead of engaging constructively, your team chose to overlook my product reviews thrice. This dismissal led to my unfavorable appraisal of your company. If possible, I am willing to reevaluate the product itself.
P Patrick
600 days ago

Probeer al tot 4xtoe aan gude 254…

I have been trying to purchase Gude 254 knives from 1ekeus.nl for the fourth time now, but each time I log in, my shopping cart is empty. It's frustrating to experience this issue repeatedly. I sincerely hope that the website can be updated to be more user-friendly in this modern age. It's 2022 after all, and we expect a seamless online shopping experience.
P Patrick
600 days ago

Transformed Customer Experience: My Journey with 1ekeus.nl

After numerous attempts to purchase Gude 254 knives from 1ekeus.nl, I was disheartened as each login resulted in an empty shopping cart. Feeling frustrated, I longed for a modernized website that could meet my needs. However, after reaching out to the customer service team, they not only rectified the issue promptly but also provided guidance on navigating the website effectively. I was truly impressed by their dedication to ensuring a seamless shopping experience. In an era where customer service often falls short, 1ekeus.nl has set a commendable standard. Thank you for transforming my online shopping journey!

Introduction

1ekeus.nl is an online retailer offering a wide range of products in various categories such as electronics, home appliances, tools, and more. With a user-friendly website, competitive pricing, and a reputation for excellent customer service, 1ekeus.nl has gained popularity among consumers looking for reliable and affordable products.

Pros and Cons

Pros:
  • Extensive product selection across multiple categories
  • Competitive pricing and attractive promotions
  • Fast and reliable shipping services
  • Responsive and helpful customer service
  • User-friendly website with intuitive navigation
Cons:
  • Limited product information and descriptions
  • Return and exchange policy may have certain restrictions
  • Occasional delays in shipping during high-demand periods

User Experience

The user experience on 1ekeus.nl is generally positive. The website's design is clean and easy to navigate, allowing users to find products quickly. The search function is efficient, delivering accurate results, and the product pages provide essential details such as pricing, specifications, and availability. However, more detailed descriptions and images would enhance the overall user experience.

Pricing and Value for Money

1ekeus.nl offers competitive pricing across its product range. Customers can find attractive deals and promotions regularly, providing excellent value for money. The website's pricing transparency is commendable, and customers can easily compare prices with other online retailers to ensure they are getting the best deal.

Customer Service

1ekeus.nl prides itself on providing top-notch customer service. Their dedicated support team is responsive and helpful, assisting customers with inquiries, order tracking, and resolving any issues promptly. The customer service team can be contacted via phone or email, and their knowledgeable and friendly staff ensures a positive shopping experience.

Product Quality and Selection

1ekeus.nl offers a wide range of products sourced from reputable brands, ensuring good product quality. While some customers may desire more detailed product information and reviews, the overall selection caters to various needs and budgets. The website also includes customer reviews for certain products, helping shoppers make informed decisions.

Website Usability

1ekeus.nl's website is designed with usability in mind. The intuitive layout and navigation allow users to easily browse through different product categories and find what they need. The responsive design ensures a seamless experience across devices, including mobile phones and tablets.

Returns and Exchanges

While 1ekeus.nl accepts returns and exchanges, their policy has some restrictions. Customers must notify the company within a specified timeframe and ensure the product is in an unused and resalable condition. It is important for customers to review the return policy before making a purchase to understand the requirements and any associated costs.

Promotions and Discounts

1ekeus.nl regularly offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions can range from limited-time sales events, bundle deals, or discounts on specific products. Customers should frequently check the website or subscribe to the newsletter to stay up-to-date with the latest offers.

Reputation

1ekeus.nl has established a strong reputation for delivering reliable products and excellent customer service. Positive customer reviews and testimonials attest to their commitment to quality and customer satisfaction. The company has built trust among its customers, further enhancing its reputation in the market.

Payment Options

1ekeus.nl supports various payment options, including major credit cards, PayPal, and bank transfers. The secure payment gateway ensures customer data protection during transactions, instilling confidence in shoppers when making their purchases.

Loyalty Programs

1ekeus.nl does not currently offer a dedicated loyalty program. However, customers can still benefit from the website's promotions, discounts, and frequent sales events, which provide opportunities for savings on future purchases.

Customer Reviews

Customer reviews on 1ekeus.nl are generally positive, highlighting the website's reliability and competitive pricing. Customers appreciate the prompt shipping and efficient customer service, which contributes to their overall satisfaction. However, there may be occasional negative reviews regarding communication during high-demand periods or certain product experiences.

Community Involvement

1ekeus.nl actively engages with its online community through social media platforms, responding to customer queries and sharing relevant updates and promotions. While specific community involvement initiatives may be limited, the company's interaction and responsiveness demonstrate its commitment to building and engaging with its customer base.

Shipping and Costs

1ekeus.nl offers fast and reliable shipping services for customers. The cost of shipping varies depending on the size and weight of the product, as well as the delivery location. Customers can choose from different shipping options during the checkout process, allowing flexibility based on urgency and budget. The website provides estimated delivery times to ensure transparency and help customers make informed decisions.