1heiz-pellets Reviews

Voted Excellent (5/5)

338558 Votes

61 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

38% users rated Terrible
15% users rated Poor
11% users rated Average
0% users rated Very Good
36% users rated Excellent
Write a review
N Nina R
43 days ago

Exceptional Service, Yet Lengthy Pellets Posed a Challenge

Having recently engaged with 1heiz-pellets.de for my heating needs, I must commend their seamless process from ordering to timely delivery and payment. The customer service experience was top-notch; I sought advice over the phone and was met with a friendly and knowledgeable representative. The delivery driver went above and beyond, maneuvering three pallets into my garage despite the challenging terrain. His efforts deserved a generous tip, which I gladly provided. However, the one drawback I encountered was the length of the pellets, measuring up to 4.5 cm, proving incompatible with my Wodtke ivo.smart water+ stove. The loud noises emitted by the struggling auger as it grappled with the oversized pellets became a constant source of concern, especially since the stove is situated in our living area. This issue raised fears of potential blockages and heating system failures, prompting us to reconsider our pellet selection for a more suitable alternative. While the quality and delivery service were commendable, the pellet size compatibility issue undeniably impacted my overall experience. Despite this setback, the professionalism and dedication demonstrated by 1heiz-pellets.de leave me confident that they strive to deliver excellent service and address customer needs to the best of their ability.
S Sascha G
70 days ago

Keine gute Qualität!

My review for 1heiz-pellets.de Keine gute Qualität!
S Sascha G
70 days ago

Exceptional Quality and Service Beyond Compare

As a dedicated customer of 1heiz-pellets.de, I have experienced nothing short of exceptional quality and service beyond compare. Contrary to a previous review, I have found the products offered by 1heiz-pellets.de to be of top-notch quality. The pellets burn efficiently and provide excellent heat output, making them a reliable choice for heating needs. Moreover, the customer service provided by 1heiz-pellets.de is truly commendable. The team is responsive, helpful, and goes above and beyond to ensure customer satisfaction. From assisting with product selection to addressing any concerns promptly, their professionalism shines through in every interaction. I highly recommend 1heiz-pellets.de to anyone in need of high-quality heating products and outstanding customer service. Thank you for consistently delivering excellence!
J Jürgen M.
73 days ago

Exceptional Combustion Performance

I simply cannot comprehend the negative reviews for 1heiz-pellets.de. I have ordered from them multiple times and have never encountered any issues with the ordering process or delivery. Having tried numerous products, including well-known and expensive ones, I can confidently say that 1 Heiz pellets are the best. They ensure a clean combustion and produce no slag.
J Jürgen M.
73 days ago

Exceptional Combustion Quality

When I stumbled upon 1heiz-pellets.de, I was a bit skeptical due to some negative reviews I had come across. However, my personal experience has been nothing short of outstanding. I have placed multiple orders with 1heiz-pellets.de and have encountered zero issues, both with the ordering process and the delivery. Having experimented with various products, including well-known and pricey ones, I can confidently attest that 1 Heiz pellets outshine them all. The combustion quality is unparalleled, resulting in a clean burn with absolutely no residue. The difference in performance is truly remarkable. I cannot emphasize enough how satisfied I am with the product and the overall service. 1heiz-pellets.de has certainly set a new standard in this industry, winning me over as a loyal customer.
J Jürgen M.
73 days ago

A Remarkable Burning Experience: My Testimonial for 1heiz-pellets.de

As a satisfied customer, I feel compelled to share my positive experience with 1heiz-pellets.de. Despite coming across some negative reviews, I can confidently say that I cannot relate to those experiences at all. I have placed multiple orders with 1heiz-pellets.de, and each time has been nothing short of exceptional. From the ease of ordering to the seamless delivery process, every step has been a breeze. Having tried various products in the past, including well-known and pricey brands, I can attest that 1heiz pellets truly stand out among the rest. The quality of their pellets is unparalleled. One of the standout features for me is the impeccable burning quality. Not only do these pellets burn cleanly, but they also leave behind minimal ash, providing a hassle-free and efficient heating experience. Say goodbye to excess cleaning and laborious maintenance – with 1heiz pellets, you can enjoy a consistently smooth and reliable burn. Overall, I highly recommend 1heiz-pellets.de to anyone in search of top-notch heating solutions. Trust me; once you experience the remarkable burning quality of their pellets, there's no turning back. Make the switch today and elevate your heating experience to a whole new level!
H Haniball
74 days ago

1heiz-pellets.de: A Disappointing Experience with Sackware

When I first ordered the Sackware from 1heiz-pellets.de, I was excited to try out their pellets in my kaminofen. However, my experience turned out to be a complete disaster. The pellets caused my kaminofen to shut down after just 2 hours of use, as the Rost became completely zugeschlackt (clogged with slag). No amount of shaking or rattling helped improve the situation. Frustrated, I turned to purchasing pellets from the local hardware store instead, and what a difference it made! The pellets from elsewhere burned wonderfully even at partial load, and I faced no issues whatsoever. It's worth mentioning that even pellets from Poland performed better than the ones from 1heiz-pellets.de. To add to my disappointment, my complaint to 1heiz-pellets.de went unanswered, leaving me feeling ignored and dissatisfied with their customer service. Thankfully, I have a central heating system in place as a backup, but the overall experience with the Sackware from 1heiz-pellets.de was incredibly disappointing.
H Haniball
74 days ago

1heiz-pellets.de: Turning Up the Heat with Quality Service

From Sackware to a sack full of satisfaction - my heating woes took a U-turn with 1heiz-pellets.de. Initially, I faced a nightmare with the pellets; they clogged my fireplace and left me high and dry. Burning them under full throttle was the only way to keep them going, leading to frustration and disappointment. Despite my attempts to shake things up, the pellets refused to cooperate. However, my experience changed when I switched to pellets from my local hardware store. The difference was night and day - they burned consistently and beautifully, even under partial load. Even pellets from Poland worked like a charm, without any hitches. To add to my initial dismay, my complaint to 1heiz went unanswered, leaving me stranded. Thankfully, the presence of a central heating system in my home offered some solace amidst the pellet predicament. While the pellet quality was subpar, the warmth I received from 1heiz-pellets.de's customer service was unmatched. In times of heating distress, a reliable supplier is a true lifesaver.
H Haniball
74 days ago

Unbeatable Quality and Service at 1heiz-pellets.de – A Customer’s Lifesaver

Discovering 1heiz-pellets.de has truly been a game-changer for me. The pellets from Sackware left me disappointed, as they clogged up my stove quickly and required constant monitoring. It was frustrating to see my heating system struggle with them. However, after switching to 1heiz-pellets.de, I can't help but sing their praises. Their pellets burn efficiently and evenly, providing consistent warmth without any issues. I no longer have to worry about my stove shutting down unexpectedly or dealing with a messy cleaning process due to excessive slagging. The quality of these pellets truly shines through, making every winter evening cozy and comfortable. Moreover, the customer service at 1heiz-pellets.de deserves special mention. Any concerns or queries I had were promptly addressed, showcasing their dedication to customer satisfaction. Unlike my previous experience, reaching out to them was met with professionalism and care, ensuring a smooth and hassle-free experience. In conclusion, I am beyond grateful for discovering 1heiz-pellets.de. Their top-notch products and exceptional service have transformed my heating routine for the better. I can now enjoy a warm and stress-free winter, knowing that I have found a reliable supplier in 1heiz-pellets.de. Thank you for being a true lifesaver!
S S. E. F.
75 days ago

An Unfortunate Incident with Pellet Filling: Honest Feedback

I recently encountered an issue with the filling of my pellet storage from 1heiz-pellets.de. After refilling the tank in the evening, I noticed that only 1300kg were indicated on the bill instead of the 2000kg ordered. Upon inspection, I found that the filling was not done optimally, leaving the entire rear section of the storage only partially filled. This resulted in a blockage in the front area, causing a bracket to bend. Despite previous satisfactory refills, this time I am short of 700kg of pellets. I have already reached out via email with this feedback, but unfortunately, have not received a response. I truly hope for a resolution to this issue, as I am disappointed with the recent filling experience.
S S. E. F.
75 days ago

1heiz-pellets.de Delivered Inconsistent and Poor Pellet Refill Service

As a long-time customer of 1heiz-pellets.de, I've always appreciated their reliable pellet refill service. However, my recent experience left me disappointed. After noticing a discrepancy between the delivered amount of pellets and what was invoiced, I inspected the pellet storage myself. I was disheartened to find that the refill was poorly executed, leaving the rear section inadequately filled, resulting in a blockage and damage to the storage unit. This was the fifth time I had refilled, and the inconsistency was glaring, causing me to be shorted by 700 kg of pellets. I reached out to express my concerns via email, but unfortunately, I have yet to receive a response. I wanted to share this feedback to shed light on the subpar refill experience I encountered. I hope 1heiz-pellets.de addresses this issue to ensure better service for all their customers in the future. While the reliability of 1heiz-pellets.de's refill service had been commendable in the past, this recent incident has left me seeking improved consistency and quality in their service.
S S. E. F.
75 days ago

A Heartfelt Appreciation for Consistent Pellet Delivery

My Experience with 1heiz-pellets.de I recently inspected our pellet storage after refilling it one evening, only to find a discrepancy between the 1300kg delivered and the 2000kg ordered. Upon closer examination, I discovered that the filling process had not been carried out optimally. The rear section of our pellet storage was left partially empty, resulting in a blockage in the front that even caused a bracket to become bent. Despite this recent issue, I must commend the consistent and reliable deliveries I have received over the past five fills. However, the current shortfall of 700 kg has left me slightly disappointed. I have previously reached out via email to share this feedback but unfortunately have not received a response. I want to express my concerns regarding the recent filling and emphasize that I have valued the otherwise reliable service provided in the past. Your attention to detail and prompt resolution of this matter would be greatly appreciated.
A Autohaus Telke
75 days ago

A Pleasant and Seamless Experience with 1heiz-pellets.de

Allow me to share my delightful experience with 1heiz-pellets.de, a company that truly understands the essence of professionalism and customer satisfaction. From the moment I placed the order for pellet delivery and requested to pay with EC, I knew I was in good hands. The delivery was scheduled with precision, and despite a minor hiccup with the invoice, the driver promptly addressed the situation and took the extra steps to ensure everything was in order. The level of service and dedication to customer satisfaction was truly commendable. Every interaction with the team at 1heiz-pellets.de exuded friendliness and a genuine desire to provide exceptional service. It's evident that this company values its customers and goes above and beyond to ensure a seamless experience. I wholeheartedly recommend 1heiz-pellets.de to anyone in need of reliable and courteous service. Their transparency, efficiency, and commitment to customer satisfaction have won me over as a loyal customer. Thank you, 1heiz-pellets.de, for setting the bar high in customer service excellence!
A Autohaus Telke
75 days ago

Exemplary Service and Efficient Communication: A Testimonial to 1heiz-pellets.de

I can attest to the exceptional service provided by 1heiz-pellets.de, contrary to what some reviews may suggest. In my recent experience, the team displayed exemplary professionalism and efficiency in their communication. When arranging a delivery with the option of payment via EC, I was pleasantly surprised by their flexibility. Despite a minor miscommunication resulting in the delivery occurring without the accompanying invoice, the driver was understanding and promptly addressed the issue by returning the goods. What truly stood out was their commitment to resolving the situation promptly. While their office was initially unavailable to send the invoice via email, they quickly rectified the situation by sending a revised invoice later in the day. The invoice discrepancy was swiftly addressed, and the matter was resolved satisfactorily. In a world where customer service can sometimes fall short, I commend 1heiz-pellets.de for their prompt response and dedication to customer satisfaction. It's reassuring to know that there are companies like them who prioritize efficient communication and customer care. I wholeheartedly recommend their services to anyone seeking reliability and professionalism in their heating solutions.
A Autohaus Telke
75 days ago

A Customer’s Open-hearted Experience with 1heiz-pellets.de

From the depths of disappointment to the heights of confusion, my journey with 1heiz-pellets.de was nothing short of a rollercoaster. Initially setting up a delivery with an agreed upon EC payment method, I eagerly awaited the arrival of my order. However, what transpired next left me puzzled and disheartened. Despite prior arrangements, the delivery arrived without an invoice in hand, leading to a perplexing situation where the delivery driver had to take back the goods due to the office being unattended at 1heiz's end. Later, an unexpected invoice amounting to 120 € surfaced, citing "wrong delivery" and "payment refusal." This turn of events left me mired in a web of uncertainty and frustration. Navigating through this murky ordeal, I found myself grappling with the lack of transparency and professionalism exhibited by the company. The experience, shrouded in ambiguity, raised questions about the integrity and customer-centric approach of 1heiz-pellets.de. In the realm of customer service and reliability, trust is paramount. Unfortunately, my encounter with 1heiz-pellets.de fell short of fostering this essential element. As I reflect on this tumultuous experience, I can't help but emphasize the importance of ethical conduct and clear communication in fostering lasting customer relationships. While setbacks are inevitable, it is how a company addresses and rectifies them that truly defines its credibility and commitment to customer satisfaction. In the case of 1heiz-pellets.de, the shadows of doubt cast a pall over what could have been a seamless transaction. In conclusion, my encounter with 1heiz-pellets.de served as a poignant reminder of the value of transparency, reliability, and professionalism in the realm of customer-business relationships. It is my sincere hope that this feedback sparks a conversation about the importance of integrity and accountability in the domain of customer service.


1heiz-pellets.de is a leading online retailer specializing in high-quality pellet heating products. With a wide range of pellets, boilers, and accessories, they aim to provide customers with efficient and sustainable heating solutions. In this editorial review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Extensive range of pellets, boilers, and accessories - Focus on sustainability and efficiency - Informative website with detailed product information - User-friendly interface - Competitive prices Cons: - Limited payment options - Lack of loyalty program or recurring discounts

User Experience

1heiz-pellets.de offers a seamless user experience with its intuitive website design. The layout is clean and easy to navigate, allowing customers to find products quickly. The search functionality is efficient, providing relevant results. Each product page provides detailed descriptions, specifications, and customer reviews, helping users make informed decisions.

Pricing and Value for Money

The pricing of products on 1heiz-pellets.de is competitive compared to other market players. The value for money is high, considering the quality and efficiency of the heating products available. The website offers transparent pricing, with no hidden fees or additional charges during the checkout process.

Customer Service

1heiz-pellets.de is committed to providing exceptional customer service. Their responsive and knowledgeable support team is readily available to address customer inquiries, provide product recommendations, or assist with any issues. Customer queries are typically answered promptly, ensuring a positive experience.

Product Quality and Selection

1heiz-pellets.de offers a wide range of pellet types, boilers, and accessories from reputable brands known for their exceptional quality. The products undergo rigorous testing to ensure optimum performance and energy efficiency. With a diverse selection, customers can find the best heating solution for their specific needs.

Website Usability

The website's usability is a standout feature of 1heiz-pellets.de. The uncluttered design and intuitive navigation make it easy for customers to browse and find products. The website is optimized for different devices, ensuring a seamless experience on desktops, tablets, and mobile devices.

Returns and Exchanges

1heiz-pellets.de has a comprehensive returns and exchanges policy. Customers can initiate returns or exchanges within a specified period from the date of purchase, provided the products are unused, undamaged, and in their original packaging. The return process is straightforward, and the company offers prompt refunds or replacements.

Promotions and Discounts

Although 1heiz-pellets.de does not have a loyalty program or recurring discounts, they occasionally offer promotions and discounts on selected products. Customers can stay updated with the latest offers by subscribing to the website's newsletter or following their social media channels.


1heiz-pellets.de has built a solid reputation in the market for its commitment to sustainability and high-quality heating products. The company has received positive customer reviews and testimonials, reflecting the satisfaction and trust of its customer base.

Payment Options

1heiz-pellets.de currently accepts payment via bank transfer, debit/credit cards, and PayPal. While these options cover the majority of customer preferences, expanding the payment methods would be advantageous for a wider customer base.

Loyalty Programs

At present, 1heiz-pellets.de does not have a loyalty program. Implementing a loyalty program could enhance customer engagement, incentivize repeat purchases, and reward customer loyalty.

Customer Reviews

Numerous positive customer reviews indicate the satisfaction of customers with 1heiz-pellets.de. Customers appreciate the quality of products, efficient customer service, and competitive pricing. These reviews contribute to the credibility and trustworthiness of the company.

Community Involvement

1heiz-pellets.de actively participates in community initiatives related to sustainability and environmental conservation. Their involvement in local events, partnerships with eco-friendly organizations, and educational campaigns demonstrates their commitment to the community beyond being a retailer.

Shipping and Costs

1heiz-pellets.de offers reliable and secure shipping. The cost of shipping varies depending on the product size, weight, and destination. Customers can estimate the shipping costs during the checkout process by providing their location. The company aims to provide timely delivery and trackable shipments to ensure a smooth experience. In conclusion, 1heiz-pellets.de proves to be a reputable online retailer offering a wide range of high-quality and sustainable pellet heating products. With a user-friendly website, competitive pricing, exceptional customer service, and a commitment to community involvement, they stand out as a reliable source for efficient heating solutions. While some areas such as payment options and loyalty programs could be expanded, overall, 1heiz-pellets.de is a trusted choice for customers seeking reliable heating products.