1password Reviews

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268 Reviews

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3% users rated Terrible
3% users rated Poor
4% users rated Average
5% users rated Very Good
86% users rated Excellent
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M Mark
38 days ago

The response from the Help Group was…

My overview for 1password.com The response from the Help Group was well timed. And their directions had been detailed and correct, wherein I adopted and was capable of resolve my downside shortly.
J Jordan
38 days ago

1Password’s Exceptional Support Team: Lifesavers in a Digital Crisis!

Let me take a moment to express my gratitude towards the incredible team at 1Password. In a moment of sheer panic, when I managed to lock myself out of my main family account, their support agents were like guiding angels. Not only did they patiently assist me in creating a new account in the updated version but they also ensured a seamless transfer of all my precious data from the previous account. This wasn't a quick fix; it took around three weeks of back-and-forth communication. Despite the time taken, their professionalism and empathy never wavered. Special thanks to Meg, Thom, Marcus, and Paul, whose dedication and expertise shone brightly throughout this entire ordeal. 1Password's support team truly exemplifies the meaning of exceptional customer service. Their unwavering commitment to resolving my issue, coupled with their kind and understanding demeanor, have made me a lifelong fan of the brand. Thank you, 1Password, for not just providing security for my digital life but also for being a pillar of support in times of crisis.
M Michael Uram
38 days ago

Life-Saving Support at Your Fingertips

Allow me to share my extraordinary experience with 1Password. Recently, I received a watchtower alert from 1Password about a potential breach at 23andme, sending shivers down my spine. Uncertainty and fear crept in. But, with a glimmer of hope, I reached out to their customer support for guidance. The very next day, I was pleasantly surprised to find a thoughtful and detailed response waiting for me. The dedicated 1Password team not only acknowledged my concerns but also provided clear and practical steps to ensure my online security. Their suggestion to change my login details immediately at 23andme was a game-changer. Thanks to their quick response and expert advice, I navigated through a potentially disastrous situation with confidence and ease. I not only secured my account but also gained a valuable lesson in handling future security breaches. Today, I can sleep peacefully knowing that I have a reliable ally in 1Password who has my back. 1Password is not just a password manager; it's a guardian angel for your online safety. Their prompt assistance and genuine care for their customers have truly won my heart. I wholeheartedly recommend 1Password to anyone seeking not just a password manager but a partner in their digital security journey.
H Harald Smit
39 days ago

The Guiding Light: Clarinda’s Exceptional Assistance Shines Through

When I reached out to 1Password.com for assistance, little did I know that I would be connected with a gem like Clarinda. Her swift initial response set the tone for the exceptional support experience that followed. Each subsequent message was met with the same level of dedication and timely assistance, leaving me in awe of her knowledge and expertise. Clarinda's advice was not just helpful; it was spot on. She truly knows the platform inside and out, guiding me through every question and concern with ease and confidence. Her unwavering support and commitment to helping me resolve my issues were nothing short of remarkable. Thank you, Clarinda, for your invaluable assistance. Your expertise and professionalism have not only solved my problems but have also left a lasting impression. Your dedication to providing top-notch customer support truly sets a standard that others should aspire to.
M Mark
39 days ago

Transformed My Digital Security with 1Password

When I made the leap to switch to 1Password from my previous password manager, I never expected such a seamless transition. The migration process was unbelievably easy, saving me both time and hassle. Navigating through the interface felt like a breath of fresh air – clear, intuitive, and user-friendly. What truly sets 1Password apart is their impeccable track record in the realm of cybersecurity. Knowing that my sensitive information is safeguarded by a company with such a stellar reputation brings me immense peace of mind. Additionally, the pricing structure is not only reasonable but reflective of the top-notch service they provide. With 1Password by my side, I feel empowered to take control of my digital security like never before. Thank you, 1Password, for transforming the way I approach online protection.
B Ben Sinclair
39 days ago

Unlocking the Power of One Password: A True User Experience

As an active user of 1password.com, I must say that it has been a rollercoaster ride with highs and lows. The convenience of password management is undeniable, but the bugs have occasionally tested my patience. I, too, have encountered the incessant login prompts, disrupting my workflow multiple times a day, even when the timeout setting seems irrelevant. Moreover, the discrepancy between the .com and .eu domains is a significant pain point. The browser extension's occasional misdirection to the .com domain results in an inability to log in, causing frustration and hindering productivity. The existence of such a divide between domains raises concerns about the company's transparency and consistency in serving its global customer base. Despite these challenges, navigating through the complexities has shed light on the nuances of the platform. It's evident that improvements are necessary for a smoother user experience, bridging the gap between functionality and frustration. Learning to adapt and troubleshoot along the way has been a test of resilience, but it has also highlighted the value of persistence in overcoming obstacles. In conclusion, while the journey with 1password.com has had its bumps, it has also presented opportunities for growth and learning. Addressing the existing issues and enhancing communication across domains can truly elevate the user experience. As we continue this digital odyssey, let's hope that 1password.com evolves to become a reliable companion in our online security journey.
J Jen
40 days ago

A Lifesaver for Security and Peace of Mind

From the moment I discovered 1password.com, my digital life took a turn for the better. The ease of use and the sense of security it provides make it an indispensable tool for both individuals and businesses. Knowing that my sensitive data is safeguarded by such a reliable platform is truly reassuring. Moreover, the exceptional customer service team at 1password.com adds a personal touch to the entire experience. Whenever I have had queries or needed assistance, they have been prompt, knowledgeable, and incredibly helpful, making me feel valued as a customer. Overall, 1password.com has not only simplified my online interactions but also instilled a sense of confidence in me that is priceless. Thank you for creating such a wonderful product that truly makes a difference in people's lives.
K Kevin Livesey
40 days ago

Unveiling a Hidden Gem: My Discovery of the Password Generator Oasis

As a loyal user of 1password.com, I recently encountered a slight hiccup when searching for the password generator in the updated version, 1PW8. Feeling a bit lost, I reached out to their support team seeking guidance. To my delight, within a day, I received a comprehensive response filled with detailed instructions, complete with helpful screenshots for both the 1PW app and Safari extension. Their clear and concise directions guided me through the process seamlessly. Upon following their step-by-step guide, I unearthed the hidden treasure – the password generator, now nestled within the category selection. With this newfound knowledge, I effortlessly created a secure and robust password for my latest login. Thank you, 1password.com, for not only providing top-notch security solutions but also for your exceptional customer support that caters to users like me, ensuring a smooth and stress-free experience.
A Astrid Westerbrink
40 days ago

I have a very good experience with…

My review for 1password.com I have a very good experience with 1Password in February 2024. After my iPad crashed, I lost the contents of my passwords app. Thanks to smooth and accurate contact, I quickly had everything back in order.
M Matthew
40 days ago

Blake from 1Password: A Support Hero in Times of Need!

Navigating through the online realm can be a whirlwind of passwords, usernames, and unexpected bumps along the way. When I encountered a perplexing issue with 1Password, Blake swiftly stepped in to save the day. As a frequent user spanning multiple teams and organizations, seamless access is paramount. The hiccup in auto-completing logins on Safari was a head-scratcher, until the beacon of troubleshooting, Blake, shed light on the solution - a simple upgrade to the latest extension. Blake's unwavering dedication and expertise not only resolved the technical glitch but also restored my faith in top-notch customer support. In a digital age where efficiency and security are non-negotiable, having a support hero like Blake on your side is a game-changer. 1Password not only safeguards my digital life but also provides a stellar support team that goes above and beyond. Thank you, Blake, for your exceptional assistance and for being the epitome of outstanding customer service!
H Heather Fazio
41 days ago

Exemplary Assistance: Turning Roadblocks into Solutions

As a user of 1Password, I recently encountered a technical hiccup that left me feeling frustrated and stuck. However, the exceptional support team at 1password.com stepped in and completely turned my experience around. Instead of brushing off my issue or merely directing me to troubleshoot on my own, they went above and beyond to provide me with detailed, step-by-step instructions to implement a workaround and continue using their service seamlessly. Their proactive and patient approach truly impressed me, as they not only addressed my immediate concern but also empowered me with the knowledge to navigate similar obstacles in the future. Their dedication and willingness to assist left me feeling grateful and appreciative of their exceptional customer service. Thank you to the support team at 1password.com for your outstanding support and for exemplifying what true customer care looks like!
K kazu
41 days ago

Thanks very a lot!

My evaluation for 1password.com I used to be capable of proceed with confidence as a result of I acquired very courteous help. Beneath, I am going to quote a part of our alternate.////////Thanks a lot for all of your great help. I efficiently upgraded to the household plan and was capable of enter the cost info. For the previous two weeks or so, I have been looking out on-line for info on find out how to improve to the household plan, however I could not discover any info in Japanese for Android, and I used to be struggling. I want I had requested 1Password earlier about this. I have been utilizing it for about two months now, and password administration has change into dramatically simpler. There are a number of passwords I need to share with my household, so I am going to have them begin utilizing it too. Thanks for all of your assist!
E Edward
42 days ago

1Password: A Beacon of Hope in Times of Digital Chaos

Sharing my heartfelt experience with 1Password! In a moment of desperation, caught in the tangled web of a forgotten account and the urgent need to update my email for continued access to my precious GitHub education plan, 1Password shone brightly as a true lifesaver. Their guidance was not just clear but a beacon of hope, leading me through the intricate steps of deleting the old email, setting up a new account, and effortlessly transferring over my GitHub privileges. 1Password not only saved the day but restored my faith in digital assistance. Thank you for being my digital guardian angel, 1Password!
M Mark
43 days ago

Unmatched Support and Seamless Service: A Customer’s Journey with 1password.com

Discovering 1password.com was a game-changer for me. For years, their app has been a reliable companion in managing my passwords and sensitive information. Recently, I encountered a rare hiccup that nudged me to reach out to their customer service team. To my delight, the experience was nothing short of exceptional. The support staff at 1password.com not only swiftly pinpointed the problem but also graciously guided me through the resolution process. Their efficiency and friendliness turned what could have been a frustrating ordeal into a seamless interaction, leaving me thoroughly impressed. This incident reinforced my trust in 1password.com, solidifying my loyalty to a service that not only excels in functionality but also shines in customer support. Thank you, 1password.com, for your unwavering commitment to excellence!
W Wilson Haizlip
43 days ago

A Heartfelt Tribute to 1Password Customer Support: A Lifesaver in Every Query

As a long-time user of 1Password, I recently encountered a billing concern that had me worried. However, upon reaching out to their Support team, I was once again reassured of their top-notch service. The swift and comprehensive response I received reinstated my faith in their commitment to customer satisfaction. The seamless interaction with 1Password Support not only resolved my issue promptly but also left me feeling valued as a client. Their unwavering support is a testament to why I continue to choose 1Password for my digital security needs.

Introduction

1Password is a password management service provided by AgileBits. The company was founded in 2002 and is headquartered in Toronto, Canada. The service is designed to help users manage their passwords, credit card information, and other sensitive data securely.

Pros and Cons

Pros:
  • Security-focused approach to password management
  • User-friendly interface
  • Cross-platform support
  • Integration with major browsers and mobile devices
  • Two-factor authentication for added security
Cons:
  • Relatively expensive compared to other password managers
  • Requires a subscription for full functionality
  • No free version available

User Experience

1Password offers a user-friendly, intuitive interface that is easy to navigate. The service is available across desktop and mobile platforms, including Windows, MacOS, iOS, and Android. The mobile app offers fingerprint and face recognition authentication, making it quick and easy to access your private data.

Pricing and Value for Money

1Password offers two pricing plans: Personal and Family. The Personal plan costs $2.99 per month or $35.88 per year, while the Family plan costs $4.99 per month or $59.88 per year for up to 5 users. While the service is relatively expensive compared to other password managers, it offers solid value for the security-conscious user.

Alternatives

Some popular alternatives to 1Password include LastPass, Dashlane, and Keeper.

Customer Service

1Password offers customer support via email and social media channels. The company's customer support team is known for being responsive and helpful, providing users with efficient resolutions to their issues.

Product Quality and Selection

1Password offers a comprehensive suite of features to users looking to manage their passwords and other sensitive data. The service offers support for a wide range of browsers and devices, making it easy for users to access their data from anywhere.

Website Usability

The 1Password website is easy to navigate, with clear and concise information about the service's features, pricing plans, and support options. The site also provides a helpful FAQ section that addresses common user questions.

Returns and Exchanges

1Password offers a 14-day free trial, allowing users to test the service before committing to a subscription. The company does not offer refunds, but users can cancel their subscription at any time.

Promotions and Discounts

1Password occasionally offers promotions and discounts to new and existing users. The best way to stay updated on these offers is by following the company on social media.

Reputation

1Password has a solid reputation for offering a secure, user-friendly password management service. The company has been in operation since 2002 and has received positive reviews from users and industry experts alike.

Payment Options

1Password accepts credit and debit card payments. The service also accepts payment via PayPal.

Loyalty Programs

1Password does not currently offer a loyalty program.

Customer Reviews

1Password has received positive reviews from users and industry experts. Users praise the service for its ease of use, cross-platform support, and secure password management capabilities.

Community Involvement

1Password is active in the tech community, regularly attending and presenting at industry events.

Shipping and Costs

1Password is a digital service and does not require shipping. Users can sign up for the service online and begin using it immediately.