Users Voice for 1password

5% users rated Terrible
2% users rated Poor
2% users rated Average
2% users rated Very Good
89% users rated Excellent
Pie Chart Review Representation for 1password
1password Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate 1password Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 28 Jan 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 1.4 4.2 1 4.2
Dec 2022 4.7 5 5 5 5 5
Jan 2023 5 2 1.4 3.6 1 4.1
Feb 2023 4.7 1 1.3 5 5 5
Mar 2023 4.8 5 5 5 5 5
Line Chart for Rating of peer stores

1password.com

amiclubwear.com

booking.com

mahabis.com

gearbest.com

pureformulas.com

Detailed 1password Review by

Introduction

1Password is a password management service provided by AgileBits. The company was founded in 2002 and is headquartered in Toronto, Canada. The service is designed to help users manage their passwords, credit card information, and other sensitive data securely.

Pros and Cons

Pros:
  • Security-focused approach to password management
  • User-friendly interface
  • Cross-platform support
  • Integration with major browsers and mobile devices
  • Two-factor authentication for added security
Cons:
  • Relatively expensive compared to other password managers
  • Requires a subscription for full functionality
  • No free version available

User Experience

1Password offers a user-friendly, intuitive interface that is easy to navigate. The service is available across desktop and mobile platforms, including Windows, MacOS, iOS, and Android. The mobile app offers fingerprint and face recognition authentication, making it quick and easy to access your private data.

Pricing and Value for Money

1Password offers two pricing plans: Personal and Family. The Personal plan costs $2.99 per month or $35.88 per year, while the Family plan costs $4.99 per month or $59.88 per year for up to 5 users. While the service is relatively expensive compared to other password managers, it offers solid value for the security-conscious user.

Alternatives

Some popular alternatives to 1Password include LastPass, Dashlane, and Keeper.

Customer Service

1Password offers customer support via email and social media channels. The company's customer support team is known for being responsive and helpful, providing users with efficient resolutions to their issues.

Product Quality and Selection

1Password offers a comprehensive suite of features to users looking to manage their passwords and other sensitive data. The service offers support for a wide range of browsers and devices, making it easy for users to access their data from anywhere.

Website Usability

The 1Password website is easy to navigate, with clear and concise information about the service's features, pricing plans, and support options. The site also provides a helpful FAQ section that addresses common user questions.

Returns and Exchanges

1Password offers a 14-day free trial, allowing users to test the service before committing to a subscription. The company does not offer refunds, but users can cancel their subscription at any time.

Promotions and Discounts

1Password occasionally offers promotions and discounts to new and existing users. The best way to stay updated on these offers is by following the company on social media.

Reputation

1Password has a solid reputation for offering a secure, user-friendly password management service. The company has been in operation since 2002 and has received positive reviews from users and industry experts alike.

Payment Options

1Password accepts credit and debit card payments. The service also accepts payment via PayPal.

Loyalty Programs

1Password does not currently offer a loyalty program.

Customer Reviews

1Password has received positive reviews from users and industry experts. Users praise the service for its ease of use, cross-platform support, and secure password management capabilities.

Community Involvement

1Password is active in the tech community, regularly attending and presenting at industry events.

Shipping and Costs

1Password is a digital service and does not require shipping. Users can sign up for the service online and begin using it immediately.

1password Recent User Reviews

User Rating

5 stars

135

👤

Reviewer Name: Russell Boon

Review Submission Date: 2023-02-12

Review Title: I suggested a feature improvement that…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I suggested a feature improvement that turned out to already be a feature, I just didn't know it. The support team were extremely helpful and prompt in their reply. This is the second instance where I have dealt with customer support and on both occasions I cannot fault the help I have received.

👤

Reviewer Name: Anita

Review Submission Date: 2023-02-11

Review Title: Customer Service Professionals
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The team at 1Password has once again responded to my inquiry very quickly. They were quick to suggest a solution, and followed through. As well, they always ask if there's anything else they can do. Top notch service. Definitely a leader in providing excellent customer service.

👤

Reviewer Name: Sebastian Kühn

Review Submission Date: 2023-02-11

Review Title: The customer support was outstanding…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The customer support was outstanding and very personal. Special Thanks to Ionas who reacted very quick and with clear instructions to help me solving my issue.

👤

Reviewer Name: Rich Leino

Review Submission Date: 2023-02-11

Review Title: Support was extremely helpful
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Support was extremely helpful. I had some issues migrating Lastpass over to 1Password and the support was very helpful. When I indicated I was migrating my family to 1Password I was given a discount even though my subscription to Lastpass was about to elapse.

👤

Reviewer Name: Barbara Ingram

Review Submission Date: 2023-02-10

Review Title: 2nd review
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: 2nd review: Mark-Shane Scale has been helpful for four months, and I MEAN four months. He has answered every question pronto, very courteously and patiently. I mostly don't even have on my screen what he recommends to try, but he still comes back with extra info. Very rarely do Customer Support teams of any brand I have used been this responsive. Regards, Barbara Ingram

👤

Reviewer Name: Becky Gustamante

Review Submission Date: 2023-02-10

Review Title: Best customer service ever in my experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have NEVER had a customer service individual who informed me of what’s available as an upgrade without being pushy. He answered my concern with easy to follow instructions. In addition, it was answered in such a timely manner. Kudos to Thom Rhodes for his professionalism and detail.

👤

Reviewer Name: Ev

Review Submission Date: 2023-02-10

Review Title: Amazing support team!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: So I accidentally purchased a gift card that I couldn't redeem on the Canadian site. Of course I realised my mistake after the fact... I contacted support and they promptly added that credit to my account anyways. Very relieved that I didn't waste my money and they were able to resolve my mistake. Just switched over from a competitor and I can say that so far I'm having a wonderful experience. Thanks again!

👤

Reviewer Name: Douglas Paul Truhlar

Review Submission Date: 2023-02-10

Review Title: I am told to delete the account I have…in order get the update like I want.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am told to delete the account I have to get a new one and it scares me to death. I am talking to support about it. but thank you I have been lost then found but the secret code never changed so it got me back to my account after searching many files but it was a physical paper as instructed so that won't happen again!

👤

Reviewer Name: Dave Griffith

Review Submission Date: 2023-02-10

Review Title: Top of my list of Must Have Apps
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: There are only a few programs and apps that I consider to be "must have" and 1password in at the top of the list. I have used it for years and only recently have decided to dig into more of the features. Using only the basics at first worked perfect for me. Every time I've reached out to the 1password team with questions, they have responded promptly and went over the top in answering my questions and making sure I understood and feel comfortable with their answers. Seriously an amazing program and group of people.

👤

Reviewer Name: Gordon Allen

Review Submission Date: 2023-02-10

Review Title: Help an old man
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I'm 84 and not the quickest at resolving computer problems. I also just got out of the hospital. That said, I've been attempting to set up 1password with stressful and frustrating attempts.I need your patience and talents to complete this challenge. It would be helpful if you had a video to accomplish this. Please help. Sorry, I can't review without some experience fixing my problem