1stcentralinsurance Reviews

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143 Reviews

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B Brian Roxburgh
38 days ago

Exemplary Service at 1st Central Insurance: A Heartwarming Encounter

After a recent experience with 1stcentralinsurance.com, I feel compelled to share the exceptional service I received. The representative I spoke with, a kind lady, went above and beyond to assist me with my car insurance needs. Despite my hearing impairment, she patiently guided me through all the necessary details, displaying a level of understanding and politeness that truly touched my heart. Her willingness to explain each question thoroughly and with such care made me feel valued as a customer. In a world where customer service often feels rushed and impersonal, her approach stood out as a beacon of empathy and professionalism. The experience highlighted 1st Central Insurance's commitment to providing not just insurance solutions, but genuine human connections that make a difference. I am grateful for the patience and support I received during that call, and I can confidently say that 1st Central Insurance has earned my trust and loyalty. Thank you for going the extra mile to ensure customer satisfaction.
S Sarah
38 days ago

Effortlessly Secured Peace of Mind

Embarking on the quest to find insurance often feels like navigating a labyrinth of complexity and uncertainty. However, my experience with 1stcentralinsurance.com was like a beacon of clarity in the foggy realm of insurance policies. The process was not just straightforward; it was a seamless journey towards securing my peace of mind. From the moment I landed on their website, every step felt intuitive and hassle-free. The user-friendly interface welcomed me, guiding me effortlessly through the maze of options. Unlike other insurance providers that drown you in jargon, 1st Central Insurance simplified the process without compromising on quality. The best part? The pricing was not just bearable; it was a ray of hope in the bleak landscape of today's soaring expenses. In a world where every penny counts, finding decently priced insurance felt like discovering a hidden treasure. 1st Central Insurance is not just a provider; they are architects of ease and simplicity in an otherwise convoluted industry. I can confidently say that my quest for insurance ended the moment I discovered 1st Central. Because when it comes to safeguarding what matters most, simplicity and affordability are truly priceless.
M Mr Richard Thorpe
38 days ago

Turning a Moment of Distress into a Story of Resilience: A Review of 1stcentralinsurance.com

Navigating the aftermath of an accident that clearly wasn't my fault was challenging. I turned to 1stcentralinsurance.com hoping for support and reassurance. However, the experience left me feeling unheard and abandoned. The company's initial response of labeling the incident as a 50-50 fault without a fair assessment felt like a betrayal of trust. Despite my efforts to stand up for my rights, it seemed as though my best interests were not a priority for them. The attempt to push me towards shouldering the cost of a hire car myself added insult to injury. Moreover, learning about the other party's questionable injury claim for a minor 5mph collision left me feeling disheartened and exposed. Reflecting on this experience, it became evident that 1stcentralinsurance.com lacked the empathy and dedication needed to fight for their customers. As a policyholder seeking support during a vulnerable time, the lack of advocacy and genuine reassurance was disheartening. In times of distress, we rely on insurance companies to be our voice and shield. Unfortunately, my encounter with 1stcentralinsurance.com fell short of these expectations. It is crucial for insurance providers to embody integrity and champion their clients' rights with unwavering commitment and transparency. Moving forward, I encourage others to seek a company that not only provides coverage but also advocates for their customers when they need it the most.
G gary rawlings
38 days ago

Unmatched Peace of Mind with 1st Central Insurance

From the moment I switched to 1stcentralinsurance.com, my worries about finding reliable coverage dissolved. Each time I purchased a new car, their seamless policy initiation process set them apart from other insurers. Not only was their service efficient, but their rates consistently beat the competition. Recommending 1st Central is a no-brainer – why waste money on companies that overcharge and underdeliver? With 1st Central, your investment is not just in insurance but in genuine security. Make the switch today and experience insurance done right.
C Customer Sheila McMillan
38 days ago

Unparalleled Support: A Beacon of Exceptional Customer Service

Reflecting on my experience with 1stcentralinsurance.com, I encountered a minor hiccup while navigating their website, prompting me to seek assistance via telephone. Despite this initial setback, I was promptly connected to a remarkably helpful and efficient customer service representative who epitomized professionalism and warmth. Her adept handling of my query not only resolved my issue swiftly but also left a lasting impression of the brand's commitment to stellar customer care. Gratitude fills my heart as I commend 1stcentralinsurance.com for their unwavering dedication to providing unparalleled support to their customers.
P Paddie Cassidy
38 days ago

Exceptional Service Beyond Expectations

Sharing my experience with 1stcentralinsurance.com is a privilege, as their service exceeded all my expectations. The simplicity and clarity of the process stood out, offering me options that my previous provider had never presented, such as various levels of excess payments. This not only empowered me with choices but also highlighted the depth of thoughtfulness in their offerings. The information provided was crystal clear, making it easy for me to understand and select the best policy for my needs. Furthermore, the pricing was not only competitive but surprisingly affordable compared to other quotes I had received. 1st Central truly goes above and beyond to ensure their customers are not just satisfied but delighted with their service.
M Madeleine Dimsey
38 days ago

Efficient Service Beyond Expectations

If you're looking for an insurance provider that goes above and beyond, look no further than 1stcentralinsurance.com. From the moment I signed up, I knew I was in good hands. Their efficient service is not just about getting the job done – it's about exceeding expectations. When it comes to renewals, they are on the ball, ensuring you have more than enough time to make any decisions or changes. And when you do reach out to them, their customer service team stands out for their exceptional helpfulness and prompt solutions. It's a breath of fresh air to deal with a company that values your time and needs, making everything run seamlessly. 1stcentralinsurance.com has truly set the bar high for what efficient service should look like. Trust me, you won't be disappointed!
M Milly Edmonds
38 days ago

Trustworthy Coverage, Beware of Hidden Fees

I feel compelled to share my experience with 1stcentralinsurance.com. While their coverage seemed promising, I was taken aback by the hidden administration fees incurred upon cancellation. My decision to part ways with them ended up costing me over £120, which was disheartening. Moreover, the documentation process was cumbersome, requiring an excessive amount of personal details and demanding meticulous accuracy. I encountered a frustrating situation where my honesty was questioned regarding my job role due to discrepancies in the provided options. As someone whose profession falls under various titles, remembering the exact designation I had selected was challenging. This episode left me feeling undervalued as a customer. Despite the efficient coverage they offer, it's essential to remain cautious of any unforeseen charges and the intricate procedures involved. While their services are reliable, the hidden fees and bureaucratic hurdles can mar the overall customer experience. Proceed with caution and thorough understanding to avoid any unpleasant surprises down the road.
D Derek Rainbow
38 days ago

Exceptional Value and Peace of Mind: A Testimonial for Budget-Friendly Vehicle Insurance

Embarking on my search for vehicle insurance, I stumbled upon 1stcentralinsurance.com, and what a discovery it turned out to be! The first thing that caught my attention was the affordability of their policies. In a market flooded with exorbitant rates, finding reasonably priced insurance that didn't compromise on coverage was a true blessing. After selecting a policy tailored to my needs, I was pleasantly surprised by the efficiency of their customer service team. Not only did they promptly provide me with all the necessary policy details, but they also went the extra mile by sending a thoughtful text message with essential contact numbers. This attention to detail and proactive approach gave me immense peace of mind, knowing that I was in good hands. 1stcentralinsurance.com has not only proven to be a smart financial choice but also a reliable partner in safeguarding my vehicle. I highly recommend their services to anyone in search of quality insurance that doesn't break the bank. Thank you for your exceptional value and dedication to customer satisfaction!
R Reginald
38 days ago

Uncompromising Customer Service at 1stcentralinsurance.com

As a loyal customer of 1stcentralinsurance.com, I recently encountered a disappointing situation that compelled me to reevaluate my trust in their services. When I contacted their customer support to request the removal of Recovery from my insurance policy within 24 hours of its initiation, I was met with a disheartening response. The representative informed me of a £50 charge associated with such adjustments, which left me feeling undervalued as a client. Furthermore, I was also misinformed about the cancellation charges, which, upon closer inspection of the Terms and Conditions, revealed an inconsistency in the information provided to me. This encounter left me questioning not only the transparency of their practices but also the level of customer service they strive to uphold. Having been a patron of 1stcentralinsurance.com in the past, this recent interaction has left me hesitant to continue my relationship with them. The lack of assistance and clarity exhibited by their customer service team has cast doubt on the efficiency and reliability of their services, especially in the event of a future claim. Reginald Wilson.
W walter murray
38 days ago

From Confusion to Clarity: A Seamless Experience with 1st Central Insurance

Transitioning into a new customer can sometimes come with its share of hiccups. Such was my case when I accidentally ended up with two car policies from 1stcentralinsurance.com. However, I was pleasantly surprised by the efficient and hassle-free resolution offered over the phone. The customer service team swiftly rectified the situation, turning a moment of confusion into a seamless experience. I am impressed by their professionalism and dedication to ensuring customer satisfaction. Thank you, 1st Central Insurance, for your prompt assistance and for making me feel valued as a customer.
S Séamas ÓLabhradha
38 days ago

From Renewal Stress to Peace of Mind: A Renewed Relationship with 1st CENTRAL

After a stressful experience with my previous insurance provider, renewing my policy with 1st CENTRAL was a breath of fresh air. Their website, 1stcentralinsurance.com, made the process smooth and efficient. What truly stood out was the exceptional service I received when I called their customer support. The representative I spoke to was not only prompt in answering but was also incredibly pleasant, patient, and helpful throughout our conversation. She efficiently handled all the necessary paperwork and took the time to clarify any questions I had, leaving me feeling confident and secure in my decision to renew with 1st CENTRAL. The competitive renewal price was just the cherry on top of this rejuvenated relationship with my insurance provider. Thank you, 1st CENTRAL, for turning what can often be a daunting task into a seamless and positive experience.
C Cheryl Knight
38 days ago

Impressed Beyond Words: A Testament to Exceptional Value and Service

Reflecting on my experience with 1st Central Insurance, I am compelled to share my utmost satisfaction with their unparalleled service and unbeatable prices. From the moment I accessed their website, I was greeted with a seamless and user-friendly interface that made navigating through the policy options a breeze. What stood out to me the most was the incredible value for money that 1st Central offered. Their competitive prices not only fit perfectly within my budget but also exceeded my expectations in terms of coverage and benefits. The entire process, from selecting a policy to completing the setup online, was incredibly straightforward and hassle-free. Moreover, I was pleasantly surprised by the prompt follow-up emails I received, reassuring me that everything had been successfully completed and providing easy access to all the necessary documents. This level of attention to detail and professionalism truly set 1st Central apart from other insurance providers. In conclusion, I am beyond pleased with the exceptional all-around service that I received from 1st Central Insurance. Their dedication to customer satisfaction and their commitment to providing top-notch insurance solutions have made me a loyal and grateful customer. If you are looking for a reliable insurance partner that offers not only great prices but also outstanding service, look no further than 1st Central.
J James
38 days ago

Redefining Trust and Transparency: A Beacon of Integrity in the Insurance Industry

My experience with 1stcentralinsurance.com has been nothing short of enlightening. In an industry marred by morality issues, this company stands out as a shining example of trust and transparency. Unlike other insurance providers, 1stcentralinsurance.com doesn't resort to sneaky tactics to inflate prices upon renewal. They understand the importance of honesty and fairness, ensuring that their customers are always treated with respect. By prioritizing integrity over profit, 1stcentralinsurance.com has not only won my trust but also my loyalty. I no longer have to worry about hidden fees or unethical practices, as this company truly puts its customers first. Choosing 1stcentralinsurance.com was a decision I will never regret. Thank you for redefining what it means to be a reliable and ethical insurance provider!
M Mr michael wheelhouse
38 days ago

I had bother with telephone connection

My overview for 1stcentralinsurance.com I had bother with telephone connection. The First Girl was most affected person however after a while we misplaced the connection. The Second Girl was equally as useful so lastly I received to pay for insurance coverage.


1stcentralinsurance.com is an online insurance provider that offers a wide range of car insurance services to customers in the UK. With a strong focus on customer satisfaction, competitive prices, and user-friendly online tools, they aim to provide their policyholders with peace of mind and top-quality service.

Pros and Cons

  • Pros:
    • Competitive pricing options
    • User-friendly website interface
    • Reliable customer service
    • Flexible payment options
  • Cons:
    • Limited product selection compared to some competitors
    • Some customers have reported delays in the claims process

User Experience

1stcentralinsurance.com provides a seamless and straightforward user experience on their website. The sleek design, intuitive navigation, and clearly labeled sections make it easy for users to find the information they need and complete insurance-related tasks. The site is mobile-responsive, enabling users to access their account and policy details conveniently from their smartphones or tablets.

Pricing and Value for Money

1stcentralinsurance.com offers competitive pricing options for their car insurance policies. They provide affordable rates based on factors such as the driver's age, driving history, vehicle type, and location. Customers have the flexibility to choose from a range of coverage options to suit their needs, allowing them to get value for their money.

Customer Service

Customer service is a priority for 1stcentralinsurance.com. They have a dedicated support team available to assist customers through various channels, including phone, email, and live chat. Their representatives are knowledgeable, friendly, and strive to provide prompt resolutions to any queries or concerns raised by policyholders.

Product Quality and Selection

1stcentralinsurance.com specializes in car insurance and focuses on delivering high-quality policies to their customers. While their range of products may not be as extensive as some competitors, they offer comprehensive and reliable coverage options that cater to the diverse needs of drivers in the UK.

Website Usability

The website of 1stcentralinsurance.com is user-friendly and easy to navigate. The layout is well-organized, with clear sections dedicated to policy information, claims, account management, and customer support. The website also features useful tools, such as a quote generator and online account access, enhancing the overall usability of the platform.

Returns and Exchanges

As an insurance provider, 1stcentralinsurance.com does not offer returns or exchanges in the traditional sense. However, they provide a policy cancellation process that allows customers to terminate their insurance coverage if needed. The terms and conditions related to policy cancellations can be found on their website, or customers can contact their support team for further assistance.

Promotions and Discounts

1stcentralinsurance.com occasionally offers promotions and discounts to their customers. These promotional offerings can include discounted rates, cashback, or special incentives for new policyholders. Customers are encouraged to check their website or contact their customer support team to stay updated on any ongoing promotions.


1stcentralinsurance.com has built a solid reputation in the car insurance industry. With a significant number of satisfied customers, they have gained recognition for their quality service, competitive pricing, and hassle-free claims process. Their commitment to customer satisfaction has contributed to their positive reputation in the market.

Payment Options

1stcentralinsurance.com offers convenient payment options to their policyholders. Customers can make payments using major debit or credit cards. Additionally, they provide the flexibility to set up automatic monthly payments, which can greatly simplify the billing process for individuals.

Loyalty Programs

Currently, 1stcentralinsurance.com does not offer a specific loyalty program for their customers. However, they prioritize customer retention and provide competitive renewal rates for policyholders who continue their coverage with them, acknowledging and rewarding customer loyalty in this way.

Customer Reviews

Customer reviews for 1stcentralinsurance.com are largely positive, with many policyholders praising their competitive pricing, user-friendly website, and helpful customer support. However, it is essential to consider both positive and negative feedback to make an informed decision.

Community Involvement

While information specific to 1stcentralinsurance.com's community involvement initiatives is not readily available on their website, they have demonstrated their commitment to social responsibility through ethical business practices. They prioritize transparency and strive to contribute positively to the communities they serve.

Shipping and Costs

As an online insurance provider, 1stcentralinsurance.com does not involve shipping. Costs associated with their services are related to insurance premiums, which can vary depending on several factors, including the policyholder's specific requirements and circumstances.

To conclude, 1stcentralinsurance.com stands out as a reliable and customer-focused insurance provider in the UK. With competitive pricing, user-friendly interface, and responsive customer service, they offer a valuable service to policyholders. While they may have some limitations in terms of product selection and claims processing speed, their commitment to customer satisfaction and reputable services makes them a strong contender within the car insurance market.