1stchoice Reviews

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61 Reviews

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In the Auto Parts Store category

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31% users rated Terrible
8% users rated Poor
0% users rated Average
5% users rated Very Good
56% users rated Excellent
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S Stephen Butler
41 days ago

Turning Disappointments into Opportunities: A Customer’s Honest Journey with 1stchoice.co.uk

As a customer in need of a reliable service, my experience with 1stchoice.co.uk started off on a rough note. Initially, I found the communication lacking as I inquired about prices and product details. Despite a prompt response from ACD, it felt impersonal and dismissive as my questions were left unanswered. Feeling hesitant, I expressed my concerns about potentially purchasing from a company with subpar customer service. It made me question the quality and reliability of their products. I longed for reassurance and clarity in my decision-making process. However, amidst these uncertainties, I found a silver lining. This experience led me to appreciate transparency, responsiveness, and the value of customer-centric service. It made me realize the importance of feeling heard and understood as a customer. While my initial interactions were disappointing, they became a catalyst for me to seek better alternatives and prioritize exceptional service. This journey with 1stchoice.co.uk, though challenging, taught me the significance of customer satisfaction and the impact it has on creating lasting relationships. In retrospect, I am grateful for this experience as it nudged me to explore other options and discover companies that prioritize their customers' needs and concerns. It reminded me that every disappointment can be an opportunity for growth and improvement. So, to anyone seeking a seamless customer experience, remember the value of thoughtful communication and genuine care. Let your voice be heard, and let your choices reflect your standards.
N Nick
43 days ago

Exceptional Service from 1stchoice.co.uk – A Genuine Review

My experience with 1stchoice.co.uk has been nothing short of exceptional. Despite a minor hiccup with the wrong part being delivered by a Leeds-based supplier, Ones Group Ltd, the way 1stchoice.co.uk handled the situation truly impressed me. After multiple attempts to receive the necessary return details from Ones Group Ltd, I was starting to lose hope. However, the customer service team at 1stchoice.co.uk stepped in and went above and beyond to assist me. They not only sympathized with my situation but also took immediate action to rectify the mistake. Within a few days, I received the correct return packaging and instructions, putting an end to the two-month-long ordeal caused by Ones Group Ltd. The efficient and professional approach of 1stchoice.co.uk in handling this issue showcased their dedication to customer satisfaction. While my initial experience with Ones Group Ltd was disappointing, 1stchoice.co.uk's responsiveness and commitment to resolving the matter have restored my faith in online shopping. I appreciate the transparency and accountability demonstrated by 1stchoice.co.uk throughout this process. For anyone considering purchasing auto parts online, I wholeheartedly recommend 1stchoice.co.uk for their wide selection, competitive prices, and most importantly, their outstanding customer service. Thank you, 1stchoice.co.uk, for turning a potential disaster into a positive shopping experience.
D donut111
54 days ago

From Frustration to Satisfaction: A Genuine Review of 1stchoice.co.uk

After a disappointing experience with Derby Auto Salvage, I turned to 1stchoice.co.uk in the hopes of finding a solution for my automotive needs. Unfortunately, my initial encounter was met with a delayed delivery and an incorrect part. Needless to say, I was disheartened. However, the true test of a company lies not in its flawless transactions, but in its ability to rectify a situation when things go awry. In my case, 1stchoice.co.uk rose to the occasion, surpassing all expectations. Despite the initial setbacks, their customer service team displayed an unwavering dedication to resolving my issue. With utmost professionalism and a sincere desire to assist, they not only acknowledged the oversight but also facilitated a hassle-free return process, demonstrating a level of care and understanding that was truly commendable. It's one thing for a company to deliver a flawless experience, but it's another to witness their unwavering commitment to customer satisfaction when faced with adversity. 1stchoice.co.uk not only rectified the situation but also turned my frustration into genuine satisfaction. I am immensely grateful for their exemplary service and would highly recommend them to anyone in need of automotive parts. Thank you, 1stchoice.co.uk, for not just meeting, but exceeding my expectations.
D donut111
54 days ago

Purchased the half from Derby auto…

My overview for 1stchoice.co.uk Purchased the half from Derby auto salvage, arrived late, improper half, however will not settle for returns. Did not say this earlier than I purchased it, not useful, the truth is aggressively impolite in reply. Keep away from
M Mr Tadeusz Banach
56 days ago

Unwavering Customer Support and Transparency: A True Testimonial

I recently had an unexpected experience with 1stchoice.co.uk that truly tested their customer service. My initial transaction with ACR Car Spares resulted in a faulty bulb holder, leading to a delayed refund process. However, I was met with unwavering support and transparency from the 1st Choice team. Despite encountering a hiccup with the refund, their team worked diligently to address the issue. When I reached out via email, they promptly responded and diligently investigated the matter. While there was a minor confusion regarding the supplier, they took immediate action and opened a new case to ensure my concerns were properly addressed. Their dedication to resolving the issue and their commitment to transparency truly stood out. Despite the initial setback, their proactive approach and willingness to rectify the situation exemplified their dedication to customer satisfaction. I applaud 1stchoice.co.uk for their exceptional customer support and their unwavering commitment to transparency. This experience has only solidified my trust in their services, and I highly recommend them to anyone in need of reliable and customer-centric solutions. Thank you, 1st Choice, for your outstanding support and integrity.
M Mr Tadeusz Banach
56 days ago

A Story of Persistence and Quality Service: My Journey with 1stchoice.co.uk

Venturing into the realm of online transactions can sometimes lead to unexpected bumps along the way. Despite encountering a snag in my dealings with ACR Car Spares through 1st Choice, I remained hopeful for a resolution. After purchasing a faulty bulb holder in December 2023, the refund process hit a roadblock, with the promised reimbursement remaining elusive. Navigating the customer service channels, I faced initial confusion as my concerns seemingly fell on deaf ears, being directed towards the wrong party. Frustration crept in as I emphasized the error, pleading for a thorough review of our interactions. Waiting anxiously for a response, days turned into weeks with no concrete answers in sight. However, amidst the chaos, a glimmer of hope emerged. Constant communication and persistence paid off as the team at 1st Choice delved deeper into my case, unraveling the miscommunication that had plagued our correspondence. With renewed determination, they rectified the situation, ensuring that my grievances were acknowledged and addressed promptly. Through this journey of obstacles and triumphs, 1st Choice exemplified resilience and commitment to their customers, turning what could have been a negative experience into a testament of their dedication to quality service. I am grateful for their eventual resolution, showcasing that even in moments of uncertainty, trust and reliability can prevail.
G Gail Ross
56 days ago

Above and Beyond: A Transformational Experience with Orange Auto Salvage

Sharing my journey with 1stchoice.co.uk, I found myself tangled in a Peugeot 206 Central Locking Motor dilemma. Desperate for guidance, I stumbled upon the oasis that is Orange Auto Salvage. From the moment I reached out, Matt and his team embraced me with warmth and understanding, going above and beyond to unravel the complexities of my situation. Their generosity in sharing knowledge and expertise not only resolved my technical issue but also restored my faith in exceptional customer care. The sincerity in their interactions and the depth of their assistance left an indelible mark on me, elevating my opinion of their service to a resounding 100% recommendation. Orange Auto Salvage isn't just a solution provider; they are guardians of trust, advocates of support, and architects of lasting connections. In a world inundated with transactions, they stand out as beacons of genuine care and unwavering dedication. Thank you, Orange Auto Salvage, for transforming a problem into a profound experience of service excellence.
G Gail Ross
56 days ago

Exemplary Support and Expertise at Orange Autosalvage

When my Peugeot 206 faced a Central Locking Motor glitch, I found myself in a bind. Turning to 1stchoice.co.uk led me to the incredible team at Orange Autosalvage, particularly Matt. From the moment I reached out, their warmth and patience shone through as they not only fixed my issue but also provided invaluable guidance. The level of care and attention to detail that Matt and the team demonstrated truly exceeded my expectations. Their friendliness made the whole experience seamless and stress-free. I can confidently say that the customer service at Orange Autosalvage surpasses any I've encountered before - a testament to their dedication to helping customers like me. I wholeheartedly recommend Orange Autosalvage for their exceptional service and expertise. Thank you, Matt, and the team, for going above and beyond to ensure that I left completely satisfied.
J Jackie F
56 days ago

A True Game Changer: My Experience with 1stchoice.co.uk

When I stumbled upon 1stchoice.co.uk, I was hoping for a solution to my car troubles. Little did I know that it would turn out to be nothing short of a game changer for me. The excellent result I achieved, all thanks to Sherburn Motor Spares in Leeds, exceeded all my expectations. From the seamless navigation on the website to the exceptional service provided by Sherburn Motor Spares, every step of the way felt like a breath of fresh air. The efficiency and professionalism displayed by the team truly showcased their dedication to customer satisfaction. My experience with 1stchoice.co.uk not only resolved my car issues but also restored my faith in online services. The convenience, reliability, and top-notch quality surpassed anything I had encountered before. I can confidently say that I am now a loyal customer, eager to spread the word about this incredible platform. If you're searching for a reliable solution to your automotive needs, look no further than 1stchoice.co.uk. Trust me, the excellent result I achieved is just a glimpse of what this platform has to offer. Thank you, 1stchoice.co.uk, for transforming my experience and providing unparalleled service!
J Jackie F
56 days ago

Unmatched Quality and Service

My experience with 1stchoice.co.uk was nothing short of exceptional. In particular, I must highlight the outstanding service I received from Sherburn Motor Spares in Leeds. Their attention to detail and commitment to excellence truly set them apart. From the moment I reached out to them, I was impressed by their professionalism and expertise. Not only did they provide me with an excellent result, but they also went above and beyond to ensure that I was completely satisfied with their products and services. Their dedication to customer satisfaction is truly commendable, and I can confidently say that Sherburn Motor Spares in Leeds has earned my trust and loyalty. I highly recommend them to anyone in need of top-notch quality and service.
J John Harding
57 days ago

1st Choice: A First-Rate Experience from Start to Finish

I cannot praise 1st Choice enough for their exceptional service. From the moment I reached out via email, their prompt and professional response immediately put me at ease. What truly stood out was the follow-up phone call, which not only showcased their dedication but also solidified my trust in their commitment to customer satisfaction. After making my purchase, I was astounded by their swift delivery, receiving my item the very next day. The efficiency and reliability they displayed throughout the entire process are a true testament to their dedication to providing an outstanding customer experience. In conclusion, I simply cannot fault 1st Choice. Their seamless and attentive service has set a remarkable standard that I believe other companies should strive to emulate. It's rare to come across a company that prioritizes customer satisfaction with such unwavering dedication, and I am genuinely grateful for the exceptional experience they have provided.
J John Harding
57 days ago

Exceptional Service and Speedy Delivery: A Testimonial for FirstChoice.co.uk

Let me start by saying that FirstChoice.co.uk exceeded all my expectations. From the moment I sent an email inquiry to the swift follow-up phone call, their customer service was top-notch. After making a purchase, I was pleasantly surprised when my item arrived the very next day. This level of efficiency and professionalism is truly commendable. I cannot fault this company in any way. Not only did they provide quick responses and seamless communication, but they also went above and beyond to ensure a smooth and timely delivery process. If you're looking for a reliable and trustworthy company that values its customers, look no further than FirstChoice.co.uk. I am a satisfied customer and will definitely be returning for future purchases. Thank you for the exceptional service!
M Mr Harris
63 days ago

Turned Off by Orange Auto Salvage: A Costly Conundrum

Let me share my harrowing experience with Orange Auto Salvage, a cautionary tale for anyone considering their services. After purchasing a gearbox from them, my excitement quickly turned to frustration and regret. Upon installation, it became evident that the gearbox was riddled with internal error codes, rendering it irreparable without extensive and costly interventions. Despite reaching out to Orange Auto Salvage for assistance, they callously refused to address the issue, leaving me in a distressing predicament. Thankfully, 1st Choice stepped in to mediate, displaying genuine efforts to aid me in this ordeal. However, the grim reality surfaced as they were unable to compel the salvage dealer to refund the defective part. Consequently, I was forced to bear the brunt of this ordeal, not only forfeiting the exorbitant cost of the faulty gearbox but also the substantial sum incurred for its installation. In hindsight, this entire saga has proven to be an unprecedented and financially draining misstep. My sincere advice to fellow consumers is to exercise utmost caution when engaging with Orange Auto Salvage, as the repercussions of such an ordeal are undeniably steep. It is with a heavy heart that I recount this cautionary experience, hoping to spare others from a similar fate.
M Mr Harris
63 days ago

Turning a Bitter Experience into a Lesson Learned at Orange Auto Salvage

As a cautious consumer, I embarked on an automotive journey with Orange Auto Salvage. Purchasing a gearbox seemed like a cost-effective choice until reality hit hard post-installation. The faulty gearbox rattled my trust with internal errors beyond repair, accompanied by unyielding standstill from the salvage dealer. Amidst the chaos, 1st Choice emerged as a beacon of hope, offering their unwavering support although unable to sway the salvage dealer's adamant stance. The financial implications of this ordeal were not mere numbers on a balance sheet; they signified hard-earned money vanishing into thin air, both for the part itself and the substantial fitting costs incurred. What seemed like a deal of convenience swiftly morphed into a costly mistake, highlighting the importance of due diligence in every transaction. Despite the setback and unexpected financial strain, this experience fostered a silver lining - a lesson etched in caution and vigilance. Orange Auto Salvage may have left a bitter taste, but the resilience and support showcased by 1st Choice in navigating through this predicament shone brightly. As I bid adieu to the lost funds, I welcomed a newfound wisdom in scrutinizing future purchases meticulously, learning that beneath every setback lies an opportunity to emerge wiser and stronger.
M Mr Harris
63 days ago

Exceptional Service at 1st Choice Auto Parts

Let me share my remarkable experience with 1st Choice Auto Parts. In dire need of a gearbox, I turned to Orange Auto Salvage, only to face a disappointing outcome. The gearbox purchased turned out to be faulty, riddled with internal error codes that required significant repair. Despite the salvage dealer's refusal to address the issue, the team at 1st Choice Auto Parts stepped in to offer their assistance. Although unable to compel the scrap yard to issue a refund, the staff at 1st Choice Auto Parts displayed unwavering dedication in trying to rectify the situation. While the financial loss was substantial, the support and commitment shown by 1st Choice Auto Parts made the ordeal more bearable. Navigating through a challenging and costly mishap, the professionalism and empathy demonstrated by 1st Choice Auto Parts illuminated a silver lining in an otherwise dim scenario. Their willingness to empathize with customers, even in challenging circumstances, sets them apart as a beacon of integrity in the automotive industry. Trustworthy, reliable, and compassionate, 1st Choice Auto Parts exceeds expectations in providing stellar customer support. Grateful for their assistance, I wholeheartedly recommend 1st Choice Auto Parts for all your automotive needs.

1stchoice.co.uk Editorial Review: Your Ultimate Guide to Online Shopping


1stchoice.co.uk is a leading online retailer offering a wide range of quality products across various categories. With a reputation for excellent customer service and competitive prices, the website has become a go-to destination for shoppers seeking convenience and value.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • Fast and reliable shipping
    • Easy-to-navigate website
  • Cons:
    • Limited payment options
    • Occasional stock availability issues
    • No loyalty program

User Experience

1stchoice.co.uk offers a seamless user experience with its user-friendly interface and intuitive navigation. The website's layout makes it easy to find products, compare prices, and read customer reviews. The search function is efficient, enabling shoppers to quickly locate specific items.

Pricing and Value for Money

1stchoice.co.uk prides itself on offering competitive prices across its extensive product range. Regular promotions and discounts further enhance the value for money. However, it's advisable to compare prices with other retailers to ensure you're getting the best deal.

Customer Service

1stchoice.co.uk excels in customer service, with a dedicated team ready to assist shoppers with any queries or concerns. The website provides various support channels, including phone, email, and live chat, ensuring a prompt and satisfactory resolution to customer issues.

Product Quality and Selection

With a commitment to quality, 1stchoice.co.uk sources products from trusted brands and suppliers. The website offers an extensive selection of products, ranging from electronics and home appliances to fashion and beauty. Shoppers can confidently rely on the website for top-notch products.

Website Usability

The user-friendly design of 1stchoice.co.uk makes browsing and purchasing a breeze. The website's clear categorization, detailed product descriptions, and high-resolution images allow shoppers to make informed decisions. The checkout process is straightforward, contributing to a smooth overall experience.

Returns and Exchanges

1stchoice.co.uk maintains a hassle-free returns and exchanges policy. Customers can request returns within a specified period and receive refunds or replacements, subject to the product's condition and original packaging. The website provides clear instructions on return procedures, making the process simple and convenient.

Promotions and Discounts

Shoppers can expect regular promotions and discounts at 1stchoice.co.uk. The website features special deals and offers prominently, allowing customers to save on their purchases. Subscribing to the newsletter provides additional access to exclusive discounts and early notifications about upcoming sales.


1stchoice.co.uk has developed a strong reputation as a trustworthy online retailer. With many years of experience in the industry, the website has gained the trust of numerous satisfied customers. Positive feedback and reviews reflect the company's commitment to delivering quality goods and exceptional service.

Payment Options

While 1stchoice.co.uk accepts major credit and debit cards, it currently offers limited payment options. Shoppers may find the absence of alternative payment methods, such as PayPal or mobile wallets, as a downside. Expanding the available payment options would enhance convenience for customers.

Loyalty Programs

1stchoice.co.uk does not currently offer a loyalty program. While this may be a disadvantage for frequent shoppers, the website compensates for this with competitive pricing, promotions, and excellent customer service.

Customer Reviews

Customer reviews play a vital role in shaping perception and trust. 1stchoice.co.uk encourages customers to leave reviews, enabling others to make well-informed purchasing decisions. The website prominently displays product ratings and detailed reviews to provide a comprehensive understanding of customer experiences.

Community Involvement

1stchoice.co.uk actively engages with its customer community through social media channels and blog content. The website provides valuable information, tips, and relevant articles to keep customers informed and entertained. This commitment to maintaining an active and engaged community brings added value to shoppers.

Shipping and Costs

1stchoice.co.uk offers fast and reliable shipping, ensuring prompt delivery of purchased items. The website provides detailed information on shipping costs, estimated delivery times, and tracking capabilities. Free shipping is available on eligible orders, providing an added incentive for customers.

Final Thoughts

1stchoice.co.uk is a reliable and reputable online retailer offering a wide selection of quality products. With competitive prices, outstanding customer service, and a seamless user experience, the website presents an excellent choice for shoppers looking for convenience, value for money, and a trusted shopping destination.