Users Voice for 1stdibs

14% users rated Terrible
1% users rated Poor
0% users rated Average
1% users rated Very Good
84% users rated Excellent
Pie Chart Review Representation for 1stdibs
1stdibs Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Oct 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4 2.4 4.2 2.7 4.2
Dec 2022 4.4 5 5 5 5 5
Jan 2023 5 2.6 1.7 3.3 4.6 4.1
Feb 2023 4.3 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed 1stdibs Review by

Introduction

1stdibs.com is a luxury e-commerce platform that connects buyers and sellers of high-end products. It was founded in 2001 and has since become one of the leading online marketplaces for luxury goods such as fine art, antique and vintage furniture, jewelry, and fashion accessories. The platform has over 4,000 sellers and 600,000 items listed for sale, making it a one-stop-shop for buyers looking to purchase unique and high-quality pieces.

Pros and Cons

Pros:
  • Wide selection of high-end products
  • Easy-to-use website
  • Secure payment options
  • Excellent customer service
  • Products authenticated by experts
Cons:
  • High prices
  • Shipping costs can be expensive
  • Return policy depends on individual sellers

User Experience

1stdibs.com offers a user-friendly experience, with easy navigation and well-categorized items. Users can search for products using keywords, categories or styles. They can also filter search results by price, location or seller rating. The website is mobile-friendly and offers a mobile app for iOS and Android devices.

Pricing and Value for Money

1stdibs.com offers luxury products at premium prices, with most items costing thousands of dollars. However, the platform offers a sense of value for money, as each item is unique and often one-of-a-kind. Additionally, the products are curated by experts, ensuring that buyers get quality and authenticity.

Alternatives

Alternatives to 1stdibs.com include auction houses such as Christie's and Sotheby's, as well as luxury retailers such as Neiman Marcus and Bergdorf Goodman.

Customer Service

1stdibs.com offers excellent customer service, with a dedicated team available to answer questions and resolve issues. Buyers can contact the customer service team through email, phone or live chat.

Product Quality and Selection

1stdibs.com offers a wide variety of high-quality and unique products, curated by experts. Each item is carefully reviewed and authenticated before listing, ensuring that buyers get genuine products.

Website Usability

The website is well-designed and easy to use, with intuitive navigation and search functionality. Buyers can easily find products and filter results based on their preferences.

Returns and Exchanges

The return policy on 1stdibs.com depends on the individual seller. Buyers are encouraged to read the individual seller's policies before making a purchase. The platform offers a return protection program, which ensures that the buyer will get a full refund if the item is not as described.

Promotions and Discounts

1stdibs.com occasionally offers promotions and discounts on select items. Buyers can also join the platform's mailing list to receive notifications about exclusive offers and sales.

Reputation

1stdibs.com has a strong reputation in the luxury goods market, with a loyal customer base and a positive reputation in the industry. The platform has been featured in major media outlets such as The New York Times and Forbes.

Payment Options

1stdibs.com offers secure payment options, including PayPal and all major credit cards. Buyers can also pay through wire transfer or use the platform's financing options.

Loyalty Programs

1stdibs.com offers a loyalty program known as "1stdibs Trade", which is designed for interior designers, architects and other design professionals. Members of the trade program get access to exclusive products, promotions and discounts.

Customer Reviews

1stdibs.com features customer reviews on individual products as well as seller reviews. These reviews are helpful in determining the quality of the product and the reliability of the seller.

Community Involvement

1stdibs.com is involved in various charitable and community initiatives, including the 1stdibs Gallery Partnership Program, which supports independent galleries and exhibitions.

Shipping and Costs

Shipping costs on 1stdibs.com depend on the individual seller and the buyer's location. Buyers are responsible for shipping costs, which can be expensive for larger items. The platform offers white glove delivery service for select items, which includes professional packaging and handling. In conclusion, 1stdibs.com is a reputable luxury e-commerce platform, offering a wide variety of high-quality and unique products. While prices may be higher than other competitors, it offers value for money by ensuring the authenticity and quality of each item. Its user-friendly website, excellent customer service and secure payment options make it a great choice for those looking to purchase high-end items.

1stdibs Recent User Reviews

User Rating

5 stars

70

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Reviewer Name: ISLW S

Review Submission Date: 2023-02-11

Review Title: I absolutely Love this site I give a 5…
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Review Description: I absolutely Love this site I give a 5 stars rating because the items have always authentic and affordable.

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Reviewer Name: Cynthia Nassar

Review Submission Date: 2023-02-06

Review Title: 1st Dibs is an excellent site
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Review Description: 1st Dibs is an excellent site. I love the fact that you can make an offer on a piece you really like and that the seller comes back with an offer. They work really great with the customer. Love 1st Dibs.

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Reviewer Name: Jersey girl

Review Submission Date: 2023-02-04

Review Title: Jewelry lover
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Review Description: The entire process is very smooth and no complication.

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Reviewer Name: Theodore E.

Review Submission Date: 2023-02-01

Review Title: A platinum business
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Review Description: A platinum business. I purchased a Georgian tripod table, but noticed when it arrived that it was missing the support spider under the base. Kevin immediately set out to find an appropriate period replacement, which he did. He spent a great deal of time and effort to find one. He mailed it to me gratis, and I installed it myself. Customer service at its best. First class operation.

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Reviewer Name: Jennifer Lyons

Review Submission Date: 2023-01-27

Review Title: The site was easy to navigate
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Review Description: The site was easy to navigate, the seller was accommodating.

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Reviewer Name: KENNETH YOUNGSTEIN

Review Submission Date: 2023-01-27

Review Title: Excellent selection of artworks
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Review Description: Excellent selection of artworks. Accurate descriptions and reliable service.

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Reviewer Name: Pat Mac

Review Submission Date: 2023-01-23

Review Title: Great Experience!
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Review Description: From start to finish, shopping on 1stDibs was a great experience. The seller was in constant communication with me, answered all of my questions almost immediately, found a shipper and let me know exactly what was happening. I ended up with my piece of furniture sitting in my house within three days of purchasing it. It was a great experience, and I would definitely buy from 1stDibs again!

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Reviewer Name: Joseph Dorazio

Review Submission Date: 2023-01-20

Review Title: Exceptional In Every Regard
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Review Description: My experience was made great by the professionalism from start to finish: exceptional communication and timely. Smooth sailing all the way. Item is even better then described. I couldn't be more pleased. Buy with confidence.

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Reviewer Name: Toni Swift

Review Submission Date: 2023-01-18

Review Title: I'm loving 1st Dibs!
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Review Description: I've only recently discovered 1st Dibs (last week). I'm afraid that I might be "hooked" now. The selection (jewelry is my preference) is varied and the prices are surprisingly fair & affordable!!! I've purchased a LeVian ring at an unbeatable price (sold by the LeVian Corp. and they worked with me on pricing). Then I bid on a green tourmaline ring (large stone), and won the bid, also at an amazing price! I received both packages quickly and intact! They provided tracking & delivery info. So far, very happy with 1st Dibs, the sellers, and my pieces!

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Reviewer Name: Robert Zotnowski

Review Submission Date: 2023-01-15

Review Title: Wonderful Experience
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Review Description: I have bid and purchased two beautiful pieces of art on 1st Dibs and could not be happier with my experience. The works were exactly as represented. Efficient and easy to access interface - and I truly appreciate the tracking of my interests and purchases.