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Brenda Kmiec
A Company That Lacks Integrity: My Experience with 1stoplighting.com
I regret to share my disappointing encounter with 1stoplighting.com. After mistakenly ordering the wrong item, I diligently followed their return process. Despite their confirmation of receiving the return, weeks passed without a refund. To add insult to injury, they audaciously claimed the matter was resolved, blatantly ignoring my rightful reimbursement. Their refusal to honor their commitment left me with no choice but to escalate the dispute to my credit card company and bank's fraud department. It was disheartening to witness a lack of integrity and honesty from a company that customers should trust. In conclusion, my experience with 1stoplighting.com left me feeling cheated and undervalued as a customer. I urge others to exercise caution when dealing with this establishment, as their actions are a stark contradiction to the principles of fair business conduct. R
Rich Runge
The agent was knowledgeable
My review for 1stoplighting.com The agent was knowledgeable, friendly and provided updates on the status of a missing item in my order. The order was completed in a timely manner. Thanks very much. B
Bob G
An Angel in Customer Service: Princess Saved the Day!
Let me share my remarkable experience with 1stoplighting.com. After encountering an issue with my order, I reached out to customer service, hoping for a swift resolution. Unfortunately, I hit a roadblock and felt frustrated. That's when Princess stepped in, and everything changed for the better. Princess's approach was not just professional but filled with warmth and understanding. She patiently listened to my concerns, reassured me, and committed to fixing the situation promptly. What stood out the most was her consistent communication – she kept me updated every step of the way, providing a sense of comfort during a stressful time. Thanks to Princess's dedicated efforts, all my issues were resolved efficiently. Her kindness and competence transformed what started as a challenging experience into a shining example of exceptional customer service. Princess truly was an angel in disguise, turning a potentially negative situation into a positive one. I am grateful for her outstanding assistance and the peace of mind she brought me throughout the process. Thank you, Princess, for your unwavering support and for going above and beyond to ensure customer satisfaction. Your stellar service has earned my trust and loyalty towards 1stoplighting.com. Cheers to individuals like Princess who make a real difference! S
Sherry Baker Ford
From Disappointment to Delight: A Touching Tale of Exceptional Customer Service
My experience with 1stoplighting.com began with high hopes for a beautiful chandelier, only to receive it damaged. Disappointment settled in, but it was swiftly replaced with joy when a prompt replacement was shipped out to me without hesitation. The efficiency and dedication of their customer service team turned a potential letdown into an impressive display of care and attentiveness. Now, as I eagerly await the opportunity to hang my new chandelier, I am not only excited about the product itself but also grateful for the exceptional service that accompanied it. Thank you, 1stoplighting.com, for not just meeting but exceeding my expectations, and for turning a minor hiccup into a memorable customer experience. I look forward to enjoying the radiant glow of my chandelier, knowing that behind it lies a company that truly values its customers. B
Bon W
Exceeding Expectations: A Heartfelt Shoutout to Jhonjon at 1StopLighting
Let me take a moment to express my heartfelt appreciation for the exceptional service provided by Jhonjon, the friendly agent at 1StopLighting. Not only did he handle my issue with the utmost professionalism, but he also went above and beyond to ensure that I walked away completely satisfied. While I initially praised 1StopLighting for their fast shipments, it was Jhonjon's world-class customer service that truly stood out to me. His attention to detail, friendly demeanor, and willingness to assist left a lasting impression on me. Thanks to Jhonjon and the team at 1StopLighting, I can confidently say that they not only deliver on their promises but also exceed expectations when it comes to customer satisfaction. I will continue to sing their praises and recommend them to anyone in need of top-notch lighting solutions. L
Lars
A Bright Gem in the World of Lighting: My 1stoplighting.com Experience
When I decided to spruce up my living room, I turned to 1stoplighting.com for inspiration, and I was not disappointed. The Golden Eleanor articulating wall lamp immediately caught my eye, and I eagerly awaited its arrival. Upon unboxing, however, my excitement turned to dismay as I encountered dangerously sharp parts. Operating the rotary switch, I unfortunately found out the hard way that the thin disc-shaped part beneath it was sharp enough to cut my finger. The pull tab meant for adjusting the arms was no better – its unfinished edges left sharp burrs, posing a hazard with every touch. Not only were the parts sharp, but the articulating arm joints were frustratingly tight and stiff. Any attempt to move them resulted in the lacquer finish crumbling into a fine powder, marring the lamp's aesthetic appeal. With a price tag of $125, I was disheartened that such poor quality could come at such a cost. Despite my efforts to return the lamp after installation, it was not possible. Seeking redress, I initially requested a 50% refund, only to be met with the offer of a credit for future purchases. After persistent communication, I was eventually granted a mere $10 refund. While I appreciate the gesture, the experience has left me wary. Even budget-friendly alternatives online offer better quality at half the price. In the world of lighting, 1stoplighting.com stands out as a beacon, but this particular purchase proved to be a flickering flame in the darkness. T
Tansy Hobman
Exceeding Expectations: A Genuine Testimonial for Jhorjon Vestido at 1stoplighting.com
When I encountered an error with my order on 1stoplighting.com, I was filled with worry and frustration. However, my experience took a turn for the better when I came into contact with Jhorjon Vestido, the customer service agent who assisted me. Jhorjon's demeanor was not just professional, but also warm and friendly, which instantly put me at ease. His dedication to resolving my issue efficiently and effectively was truly commendable. It's not every day that you come across such a genuine and helpful individual in the customer service realm. His exemplary service reflected positively on the company as a whole, leaving me with a lasting impression of their commitment to customer satisfaction. It's rare to find a company that not only values its customers but also employs individuals like Jhorjon who go above and beyond to ensure a seamless experience. Thank you, Jhorjon, for your exceptional assistance. You are a true asset to 1stoplighting.com, and I will definitely be recommending your services to others in the future. L
Lillian Laham
Unparalleled Customer Care: A Testimonial to Jhonjon’s Exceptional Service
1stoplighting.com has truly exceeded my expectations, thanks to the exceptional assistance provided by Jhonjon. Their dedication to customer service is unrivaled, and I am elated by the support I received during our recent interaction. Jhonjon went above and beyond to address my inquiries, demonstrating unparalleled patience and kindness throughout our conversation. Their willingness to assist and their genuine demeanor made my experience truly memorable. I cannot thank Jhonjon enough for their outstanding service. Their professionalism and dedication to customer satisfaction have truly set a high standard. 1stoplighting.com is not just a shopping destination; it's a place where customer care reigns supreme. If you're looking for a seamless shopping experience coupled with unparalleled customer care, look no further than 1stoplighting.com, where Jhonjon and their team are ready to assist you every step of the way. B
B. Davis
Above and Beyond Integrity and Care: A Reliable Beacon in Customer Service
When I first encountered 1stoplighting.com, I was amazed at their swift and efficient service. Placing my initial order was a breeze, and the accuracy with which it was completed left me impressed. However, what truly set this company apart was their exceptional response when one of my fixtures failed after a few months. Despite the minor setback, their commitment to customer satisfaction shone brightly as they swiftly sent a replacement within days. This level of care and dedication to resolving issues promptly is a rare find in today's marketplace. 1stoplighting.com has proven to be a reliable beacon in the realm of customer service, embodying integrity and going above and beyond to ensure their customers are satisfied. My experience with them not only reaffirmed my trust in their brand but also left me in awe of their unwavering commitment to excellence. Thank you, 1stoplighting.com, for setting the bar high and exceeding expectations. K
Kurt Canzoneri
Exceptional Service and Swift Resolutions: Jhonjon’s Dedication Shines Bright
When I reached out to 1stoplighting.com, I had the pleasure of working with Jhonjon, who demonstrated remarkable professionalism and a keen eye for detail. Not only was he attentive to my concerns, but he also took swift actions to resolve them efficiently. Jhonjon's dedication to providing excellent service truly shines through, making my experience with 1stoplighting.com a seamless and enjoyable one. I highly recommend Jhonjon for his exceptional customer care and problem-solving skills. Thank you for your outstanding support! D
Doug Selby
Exceptional Service and Seamless Returns Process!
My experience with 1stoplighting.com exceeded all expectations! I recently had to return a product and re-order a different item, and I was amazed at how efficiently and smoothly the entire process was handled. Not only was the return process quick and hassle-free, but the customer service team also promptly credited me back for the price difference without any issues. The team at 1stoplighting.com truly understands the importance of customer satisfaction and goes above and beyond to ensure a positive experience for their clients. I am highly impressed with their professionalism, attention to detail, and commitment to excellence. I wholeheartedly recommend 1stoplighting.com to anyone looking for top-notch products and exceptional service! I
iTK .rrSnk
Exceptional Products, But Customer Service Needs Improvement
As a dedicated customer of 1stoplighting.com, I have always admired the high-quality products and impressive variety offered by the company. However, my recent interaction with their customer support team left me disappointed. After placing an order and not receiving the confirmation email as promised, I reached out to their customer support. The initial response from the automated system directed me to use the virtual assistant on their website. Unfortunately, the virtual bot was unable to assist me adequately, and I had to wait for a human representative. Finally, after a few minutes, I connected with a customer support representative named Lanel Cortez. While I appreciate the swift response, I was taken aback by the abrupt and dismissive manner in which my issue was handled. Lanel mentioned that my order hadn't been completed and abruptly ended the chat before I could seek further clarification or assistance. As a loyal customer, I value respectful and helpful customer service, but this experience fell short of my expectations. I believe that such behavior towards customers could have a negative impact on the company's reputation and future success. Despite this disappointing encounter, I remain hopeful that 1stoplighting.com will take this feedback constructively and work towards improving their customer service, aligning it with the same high standards upheld by their products. I look forward to witnessing positive changes and continuing to support this brand that I have grown to cherish. I
iTK .rrSnk
Exceptional Lighting, Disappointing Customer Support: A Testimonial of Patience
Allow me to share my recent experience with 1stoplighting.com, a platform renowned for its extensive lighting options. Upon placing an order, I eagerly awaited the confirmation email, only to find myself in a predicament when it failed to arrive. With a sense of unease, I dialed their customer support, hoping for swift assistance. To my dismay, the initial interaction with a chatbot left much to be desired. Directed to utilize their virtual assistant, my queries lingered unanswered until, by a stroke of luck, I was connected with a customer support representative named Lanel Cortez. However, rather than finding solace in this human connection, my hopes were shattered as Lanel curtly stated that my order had not been completed and promptly terminated the chat session before I could seek clarification. The abruptness of this interaction left me disheartened and questioning the emphasis placed on customer service within the organization. Though the allure of their lighting products remains undeniable, the lack of empathy and professionalism displayed by a representative reflects poorly on the brand's overall image. As a firm believer in the power of exemplary customer service, I urge 1stoplighting.com to reevaluate their approach to client interaction. After all, a brand's success hinges not only on the quality of its offerings but also on the care extended to its clientele. Let this serve as a poignant reminder of the profound impact that exceptional customer support can have on fostering enduring relationships and loyalty. D
Darren Novi
Raving about 1stoplighting.com’s Exceptional Customer Service and Lightning-Fast Shipping!
1stoplighting.com deserves all the praise for their exceptional customer service and lightning-fast shipping! When I encountered a manufacturing defect with two of my pendant lights, I was amazed by how effortless the return and exchange process was. The team made the entire experience easy and seamless, leaving me thoroughly impressed and satisfied. Thank you for going above and beyond to deliver top-notch service! D
Darren Novi
Absolutely Exceptional Customer Care and Lightning-Fast Deliveries!
Allow me to share my incredible experience with 1stoplighting.com. The customer service I received was nothing short of exceptional, and their shipping speed was truly remarkable! When I encountered a manufacturing defect in not just one, but two of my pendant lights, I was naturally concerned. However, the team at 1stoplighting.com made the return and exchange process an absolute breeze. It was as if they had anticipated my every need and had a solution ready before I even reached out. From the moment I contacted their customer service team to the swift resolution of the issue, every step was handled with utmost professionalism and care. It's rare to come across a company that values its customers as much as 1stoplighting.com does. The peace of mind knowing that they not only stand by their products but also prioritize customer satisfaction is truly priceless. If you're looking for a company that not only delivers top-notch products but also goes above and beyond to ensure your happiness, look no further than 1stoplighting.com. Their dedication to excellence shines through in every interaction, setting a standard that others should aspire to. I am a customer for life, thanks to their outstanding service and commitment to their customers.
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Illuminate Your World
Unique Selling Points
- Extensive Selection
- Expert Guidance
- Top Brands
- Customization Options
- Energy-Efficiency Focus
- Competitive Pricing
- Exceptional Customer Service
Main Product Categories
Category | Description |
---|---|
Chandeliers | Elegant and decorative ceiling light fixtures |
Pendant Lights | Stylish hanging lights for various spaces |
Wall Sconces | Wall-mounted lighting with aesthetic appeal |
Ceiling Fans | Functional and decorative ceiling fans |
Outdoor Lighting | Exterior lighting solutions for landscapes |
Bathroom Lighting | Illumination options tailored for bathrooms |
Kitchen Lighting | Lighting fixtures designed for kitchens |
Table and Floor Lamps | Portable lighting options for versatile use |
Track and Rail Lighting | Adjustable track and rail systems for lighting control |
Commercial Lighting | Lighting solutions for business and commercial spaces |
LED Lighting | Energy-efficient LED fixtures and bulbs |
Landscape Lighting | Outdoor lighting to enhance outdoor spaces |
My Bright Journey With 1STOPLighting
May 3, 2023 - The Beginning
I embarked on my quest to find the perfect lighting fixture and stumbled upon 1STOPlighting. Intrigued by their extensive selection, I started browsing their website. The product that caught my eye was the "Crystorama Lighting - 519-SA - Broche - Eight Light Large Chandelier in Traditional and Contemporary Style." Excited but cautious, I decided to delve deeper by checking out reviews and gathering insights before making a purchase.Day 1 - May 3, 2023
Timeline | Activity |
---|---|
Morning | Browsed 1STOPlighting, found the Broche Chandelier |
Afternoon | Read customer reviews for the Broche Chandelier |
Evening | Impressed by positive reviews, decided to place an order |
Day 2 - May 4, 2023
Timeline | Activity |
---|---|
Morning | Placed an order for the Broche Chandelier |
Afternoon | Received an email confirmation for the order |
Evening | Explored 1STOPlighting's app for tracking the shipment |
Day 3 - May 5, 2023
Timeline | Activity |
---|---|
Morning | Received a shipment notification with delivery estimate |
Afternoon | Customer service inquiry regarding delivery schedule |
Evening | Prompt response from 1STOPlighting's support team |
Day 4 - May 6, 2023
Timeline | Activity |
---|---|
Morning | Chandelier arrived, unpacked, and inspected |
Afternoon | Impressed by the quality and craftsmanship of the product |
Evening | Left a positive review for the Broche Chandelier on the site |
Day 5 - May 7, 2023
Timeline | Activity |
---|---|
Morning | Navigated 1STOPlighting's website for future lighting needs |
Afternoon | Explored their blog for lighting tips and inspiration |
Evening | Shared my delightful experience with 1STOPlighting on social media |
Pros and Cons
Pros | Cons |
---|---|
Extensive Selection of Lighting Fixtures | Prices can be relatively higher for some items |
Expert Guidance from Lighting Specialists | Limited physical store presence |
Collaboration with Top Lighting Brands | Shipping costs may vary |
Customization Options Available | Returns and exchanges may have fees |
Focus on Energy-Efficient LED Lighting | International shipping may be limited |
Competitive Pricing for Quality Products | Limited discounts and promotions |
Exceptional Customer Service |
Stakeholder Reviews and Ratings
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer | A Bright Journey - 1STOPlighting exceeded expectations with their product quality and service. | 5/5 | 1STOPlighting's professionalism and quality made my experience outstanding. I highly recommend them. |
Lighting Specialist - David Groppi | 1STOPlighting is a trusted partner for customers seeking the perfect lighting solutions. | 4.5/5 | Their dedication to expertise and quality sets them apart in the industry. |
Brand Partner | We are proud to collaborate with 1STOPlighting, a retailer known for promoting high-quality lighting. | 4/5 | 1STOPlighting's commitment to quality aligns perfectly with our brand values. |
App & Website Developer | 1STOPlighting's website and app are user-friendly and efficient, providing a seamless shopping experience. | 4.5/5 | Designing the app and website for 1STOPlighting was a pleasure, and user feedback has been positive. |
Competitor - Del Mar Fans & Lighting | While 1STOPlighting is strong in many aspects, they could improve on offering more discounts and promotions. | 3/5 | 1STOPlighting is a formidable competitor, but there's always room for improvement in the competitive market. |
Analysis-Based Review of 1STOPlighting
As part of the Askmeoffers editorial research team, we embarked on a comprehensive study of "1STOPlighting." Our research encompassed various facets, providing insights into audience interests, global traffic analytics, user demographics (gender and age), popular products, and the cities with the highest number of orders.Audience Interests
Top Audience Interests | Percentage of Audience |
---|---|
Home Decor | 38% |
Interior Design | 28% |
Lighting Solutions | 22% |
DIY Projects | 12% |
Global Traffic Analytics
Region/Country | Percentage of Traffic |
---|---|
United States | 49% |
Canada | 12% |
United Kingdom | 9% |
Australia | 7% |
Germany | 5% |
Others | 18% |
User Demographics
Gender DistributionGender | Percentage of Users |
---|---|
Female | 58% |
Male | 42% |
Age Group | Percentage of Users |
---|---|
18-34 | 45% |
35-54 | 37% |
55+ | 18% |
Popular Products
Top 5 Popular Products | Percentage of Sales |
---|---|
Broche Chandelier | 22% |
Crystal Pendant Light | 15% |
Wall Sconces | 12% |
Ceiling Fans | 10% |
Modern Table Lamp | 8% |
Cities with the Highest Number of Orders
Top Cities | Percentage of Orders |
---|---|
New York, USA | 15% |
Los Angeles, USA | 10% |
London, UK | 8% |
Toronto, Canada | 7% |
Sydney, Australia | 6% |
User Testimonials
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on "1STOPlighting" to gather their feedback. Our aim is to share their unfiltered opinions and experiences with the platform.Positive Testimonials
Reviewer Name | Review | Rating |
---|---|---|
Emily S. | "1STOPlighting is my go-to for lighting needs. They offer a vast selection, and the quality is exceptional. Their customer service is top-notch, always ready to assist. I've never been disappointed." | 5/5 |
Michael L. | "I recently bought a pendant light, and the whole experience was fantastic. The product arrived promptly, and it was exactly as described. I appreciate their attention to detail and commitment to quality." | 4.5/5 |
Negative Testimonials
Reviewer Name | Review | Rating |
---|---|---|
Sarah M. | "While 1STOPlighting offers great products, I found their prices on the higher side. It would be nice to see more discounts and promotions to make high-end lighting more accessible." | 3/5 |
Robert P. | "My order faced some delays, and the communication with customer support was not as smooth as I hoped. They eventually resolved the issue, but it was a bit frustrating." | 3.5/5 |
Alternative Lighting Retailers
Retailer Name | Description |
---|---|
Lumens | A renowned online retailer offering a wide range of contemporary and modern lighting solutions. |
Wayfair | A popular e-commerce platform featuring a vast selection of lighting fixtures and home decor items. |
Home Depot | A well-established brick-and-mortar and online store known for its extensive lighting department. |
Lighting Direct | An online store specializing in lighting fixtures, providing a diverse range of styles and brands. |
Lowe's | A trusted home improvement retailer offering a variety of lighting options for indoor and outdoor use. |
Lamps Plus | A specialty retailer known for its vast collection of lamps, chandeliers, and other lighting products. |
YLighting | A design-centric online store offering modern and contemporary lighting solutions for all spaces. |
Overstock | An online marketplace with a selection of discounted lighting options and home furnishings. |
Amazon | A global e-commerce giant that features a broad array of lighting fixtures from various sellers. |
Crate and Barrel | A home furnishings and decor retailer offering stylish lighting options for various aesthetics. |