Users Voice for 1stoplighting

24% users rated Terrible
3% users rated Poor
0% users rated Average
1% users rated Very Good
72% users rated Excellent
Pie Chart Review Representation for 1stoplighting
1stoplighting Overall rating
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User Interface
Quality

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Review article published on: 27 May 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1.7 1.3 4.7 2.6 3.6 3.6
Nov 2022 5 1.4 4.5 4 5 4.4
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 1.4 4.1 2.6 5 4.1
Mar 2023 5 1.3 5 5 3.4 5
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Detailed 1stoplighting Review by

Introduction

When it comes to lighting fixtures, one cannot disregard the importance of style and function. 1stoplighting.com offers a range of lighting options that cater to different tastes and needs. The website has been in the business for more than 15 years and has become a go-to destination for homeowners, contractors, and designers alike.

Pros and Cons

Pros:
  • Wide selection of high-quality lighting fixtures.
  • Easy-to-navigate website.
  • Helpful customer service team.
  • 110% price match guarantee.
  • Free shipping on orders over $49.
Cons:
  • Some products may not be eligible for international shipping.
  • Limited product information on some items.
  • Returns and exchanges may be subject to fees.

User Experience

1stoplighting.com provides a user-friendly interface that makes it easy for customers to search and browse for specific lighting fixtures. The website also offers a "Quick Ship" feature, which allows customers to receive their orders faster. Customers can also create a free account to save their order history and track shipments. Furthermore, the company has an active blog that provides helpful tips and ideas for lighting design.

Pricing and Value for Money

1stoplighting.com offers competitive prices on its products, and they also have a 110% price match guarantee. If a customer finds a lower price on the same item, the company will not only match the price but will also refund 10% of the difference. Customers can also enjoy free shipping on orders over $49.

Alternatives

While 1stoplighting.com offers a wide range of lighting fixtures, it's always good to compare prices and products with other online retailers. Some popular alternatives are Lamps Plus and Lighting Direct.

Customer Service

1stoplighting.com has a helpful and knowledgeable customer service team that can assist customers with any questions they may have. They offer phone and email support, and their hours of operation are Monday through Friday, 6 am to 6 pm PST and Saturday, 6 am to 3 pm PST.

Product Quality and Selection

1stoplighting.com offers high-quality lighting fixtures from top brands such as Kichler, Maxim Lighting, and Quoizel. Their selection includes everything from chandeliers and pendants to outdoor lighting and ceiling fans.

Website Usability

The website is easy to navigate, and customers can easily search for specific products using keywords or product categories. The website also offers filters such as brand, style, and finish, which makes it easy for customers to narrow down their options.

Returns and Exchanges

1stoplighting.com accepts returns and exchanges within 30 days of delivery. However, some products may be subject to a restocking fee. Customers should make sure to read the return policy before making a purchase.

Promotions and Discounts

1stoplighting.com offers various promotions and discounts throughout the year. Customers can sign up for their newsletter to receive exclusive offers and news about upcoming sales.

Reputation

1stoplighting.com has an A+ rating with the Better Business Bureau, which is a testament to their commitment to customer satisfaction. They also have positive reviews on various review sites such as Trustpilot and Google reviews.

Payment Options and Loyalty Programs

1stoplighting.com accepts various payment options such as Visa, Mastercard, American Express, Discover, and PayPal. They do not have a loyalty program at the moment.

Customer Reviews

1stoplighting.com has positive customer reviews on various review sites such as Trustpilot and Google reviews. Customers praise the website for its customer service, selection, and prices.

Community Involvement

1stoplighting.com regularly donates lighting fixtures to various charities and organizations. They also participate in community events and sponsor local sports teams.

Shipping and Costs

1stoplighting.com offers free shipping on orders over $49. For orders under $49, shipping costs are calculated based on the weight and size of the order. International shipping is available, but some products may not be eligible for it. Customers should make sure to read the shipping policy before making a purchase. In conclusion, 1stoplighting.com is a reliable online retailer for lighting fixtures. They have a wide range of products at competitive prices, excellent customer service, and a user-friendly website. While there are some cons, the pros outweigh them, making 1stoplighting.com a great choice for anyone looking for high-quality lighting fixtures.

1stoplighting Recent User Reviews

User Rating

5 stars

32

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Reviewer Name: Elaine Robinson Rupp

Review Submission Date: 2022-12-07

Review Title: I HIGHLY recommend this company for…
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Review Description: I HIGHLY recommend this company for your lighting needs. Their customer service is top-notch! IMHO, it is hard to purchase lights online, so I was thrilled with their return policy. Unfortunately (due to errors on my part), I had to return 2 orders. The process was painless and seamless. They also have amazing prices. Trust me, i did my research. I will definitely be back 1 stop for any future lighting needs!

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Reviewer Name: John Zink

Review Submission Date: 2022-11-19

Review Title: Awesome Customer Service All-around!
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Review Description: I had just received my order of Outdoor Sconce for my house we are building that I placed on the 13th. One of the lights was damaged and bent. I called customer service and spoke with Lanel about my situation and she immediately took care of my needs in getting it replaced. I am just waiting for the warehouse to fill my replacement order. ALL IN A HOUR OF TIME. Can't say enough about my experience with her and my experience with 1stoplighting! Definitely will get my business moving forward!

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Reviewer Name: Cindy Tripoulas

Review Submission Date: 2022-11-19

Review Title: Ann was super helpful and pleasant to…
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Review Description: Ann was super helpful and pleasant to speak with. She solved the problem I created by not measuring accurately. Products were beautiful, customer care with Ann was superb! I will definitely be ordering again!

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Reviewer Name: customer

Review Submission Date: 2022-11-18

Review Title: Chris was so helpful today
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Review Description: Chris was so helpful today. I left a message and he called me right back. He was so kind and handled my problem quickly. Great customer service!! Highly recommend 1 stop lighting!!!

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Reviewer Name: doreen crowley

Review Submission Date: 2022-11-17

Review Title: Very responsive and professional
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Review Description: Very responsive and professional

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Reviewer Name: Kim Pasket

Review Submission Date: 2022-11-17

Review Title: Chris in Customer Service phone…
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Review Description: Chris in Customer Service phone support, was excellent. Understood the situation of one globe from a 5-globe vanity lighting fixture that arrived broken. He was able to fix the problem by ordering another globe to be sent to us, followed up by email confirmation. Well Done Chris! Thank you.

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Reviewer Name: Martha Gulacsy

Review Submission Date: 2022-11-17

Review Title: Chris was most helpful
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Review Description: Chris was most helpful! He took the time to help and answer my question.

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Reviewer Name: Pat Egan

Review Submission Date: 2022-11-16

Review Title: Chris was very helpful and courteous.
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Review Description: Chris was very helpful and courteous.

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Reviewer Name: Valerie

Review Submission Date: 2022-11-11

Review Title: Indeed helpful
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Review Description: Alexis was knowledgeable and friendly. Investigated the whereabouts of the second light in my initial order. Called me back like she said she would. Explained the company would be sending out new light the next day.

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Reviewer Name: Cindy Zellefrow

Review Submission Date: 2022-11-10

Review Title: I reached out to 1stop lighting about a return
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Review Description: I reached out to 1stop lighting about a return. Using the chat to communicate was effective and efficient. I appreciated they provided the name of the person who was assisting me. Chris was friendly and helpful. My request was resolved in less than two minutes and I had what I needed to complete my return. Great quality products, great service...I will use 1 stop lighting again!

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