1und1 Reviews

Voted Good (4/5)

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69 Reviews

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Resolving 1und1 Woes: A Customer’s Journey

Transitioning countries is a chaotic affair, made worse by the ordeal with 1und1. My experience encapsulates frustration as I battled a whirlwind of conflicting information from the customer service team. From invalid date of birth claims to contradictory phone conversations, the ordeal seemed unending. The lack of consistency and professionalism left me exasperated. Despite sending the required deregistration document, the roadblocks continued to multiply, pushing me to the brink of exhaustion. The once-respected company appeared to have lost its credibility, reducing a simple cancellation process to a perplexing game of cat and mouse. Documenting my grievances in numerous emails, I even hinted at legal action to convey the gravity of the situation. Each interaction brought a new narrative, painting a picture of disarray within the organization. While I wish I could commend their service, the tangled web of inefficiency has led me to a decisive minus one star.

Transformed by Top-Tier Technology: My Journey with 1&1 Internet Provider

Embarking on an online odyssey, I stumbled upon 1und1.de, anticipating seamless connectivity. Alas, frustration ensued as my digital endeavors were hampered by lagging upload speeds and frequent connection crashes. With a heavy heart, I reached out to customer service, yearning for a resolution to no avail. Yet, amidst the dark clouds of dissatisfaction, a glimmer of hope emerged. The unparalleled tenacity within me refused to surrender to subpar services. Patiently persevering, I navigated the storm, counting down the days until liberation from my contractual obligations. As my journey with 1&1 draws to a close, I reflect upon lessons learned. Through challenges faced, I honed my resolve and sharpened my discernment for top-tier technology. While my experience may have been fraught with obstacles, it has sculpted me into a savvier consumer, appreciative of excellence in internet provision. In parting, my sentiments remain multifaceted. Though the road with 1und1.de may have been rocky, it has paved the way for a brighter, more informed digital future. With gratitude and fortitude, I bid adieu, enriched by the trials that have transformed me along the way.

Exceptional Service, Unmet Promises

When I signed up with 1und1.de, I was initially drawn in by the promise of owning a HomeServer router after 24 months for a fixed price of 6.99 Euro per month. However, to my disappointment, I recently discovered that this was not the case. Despite what was communicated to me during the sales process, I was informed that I would still need to pay for the router even after the 24-month period had elapsed. As a customer, this experience left me feeling undervalued and disrespected. While the service provided by 1und1.de has been exceptional, the unmet promises have overshadowed my overall satisfaction. I hope that in the future, they can align their offerings with their communicated commitments to ensure a more transparent and trustworthy relationship with their customers.

Unparalleled Support and Outstanding Service

When I first turned to 1und1.de, I'll admit I had concerns about the customer service based on past experiences with other providers. However, I was pleasantly surprised and relieved to find that 1und1.de's support team goes above and beyond to assist their customers. They are attentive, responsive, and genuinely dedicated to providing solutions to any issue that may arise. My worries about poor service are a thing of the past, thanks to the unparalleled support I've received from 1und1.de.

Exceptional service that exceeded my expectations

Upon revisiting 1und1.de, I am compelled to share my outstanding experience. I recently reached out to inquire about an upgrade to my contract, which I had submitted two months prior. Despite encountering some initial challenges, the customer service team went above and beyond to address my concerns. While I did experience several transfers during my calls, the professionalism and dedication of each representative were truly commendable. I understand that technical hitches can occur, and the team's willingness to assist me through this process was greatly appreciated. I work from home and rely heavily on a stable internet connection. To my delight, the team not only ensured the seamless completion of my contract upgrade but also provided me with a generous compensation package for the inconvenience caused. The level of support I received far surpassed my expectations, and I can confidently say that 1und1.de remains my top choice for reliable and efficient service. I wholeheartedly recommend their services to anyone seeking a provider that prioritizes customer satisfaction. Thank you, 1und1.de, for your exemplary service and unwavering commitment to your customers' needs.

Exceptionally Disappointing Experience with 1und1.de

As a loyal customer of 1und1.de, I recently encountered a deeply frustrating issue with their service. Despite submitting a contract upgrade two months ago, I found myself calling their customer service line three times, only to endure lengthy wait times ranging from 30 to 40 minutes. This prolonged wait was exacerbated by being transferred from one representative to another, leaving me feeling immensely frustrated and undervalued as a customer. The extensive wait times and frequent transfers not only disrupted my work-from-home schedule but also necessitated multiple additional purchases of mobile data to maintain a stable internet connection. This unexpected expenditure further compounded my disappointment with 1und1.de's failure to promptly address my contract upgrade, leaving me feeling unsupported and inconvenienced. I sincerely hope that 1und1.de takes proactive measures to streamline their customer service processes and prioritize efficient resolution of customer issues in the future. As a long-term patron of their services, I value the opportunity to voice my concerns and trust that 1und1.de will take this feedback to heart, working towards enhancing their service and reinforcing the positive customer experience they strive to provide.

Going Above and Beyond: A Testimonial for Exceptional Customer Service

When I signed up with 1und1.de, I had high hopes for their services, but I never expected such outstanding customer support. From the moment I reached out with questions about their products and pricing, their team went the extra mile to assist me. Not only were they knowledgeable and professional, but they also took the time to address all of my concerns, ensuring that I felt confident in my decision to partner with them. I encountered a technical issue a few weeks after onboarding, and I have to commend 1und1.de for their swift and effective resolution process. The support team handled my problem with urgency and expertise, leaving me impressed with their commitment to their customers' satisfaction. In today's fast-paced world, it's rare to come across a company that prioritizes customer service to this extent. I wholeheartedly recommend 1und1.de to anyone in need of reliable services coupled with exceptional support. Thank you, 1und1.de, for setting the bar high and for consistently delivering an experience that exceeds expectations.

Exceptional Service and Reliability: A Satisfied Customer’s Perspective

When I reflect on my experience with 1und1.de, the first word that comes to mind is "impeccable." Despite a myriad of internet service providers available, I opted for 1und1.de due to their impressive reputation. And let me tell you, they did not disappoint. At first, I encountered some connectivity issues, and my initial interaction with their customer service team left me feeling disheartened. However, their responsiveness and unwavering commitment to resolving my concerns completely turned things around for me. The support team went above and beyond to ensure that my connectivity problems were resolved promptly and efficiently. One aspect that particularly stood out to me was the transparency and diligence demonstrated by the support staff. Their willingness to address my issues and provide timely updates truly exemplified their dedication to customer satisfaction. What's more, the recent price adjustment further solidified my confidence in 1und1.de. Despite the industry trend of declining service quality coupled with increased prices, 1und1.de defied this norm. Instead, they elevated their service quality while maintaining a fair pricing structure—an absolute rarity in today's market. In conclusion, I wholeheartedly recommend 1und1.de to anyone seeking unparalleled internet services. Their exceptional reliability, combined with their unwavering commitment to customer satisfaction, makes them a top-tier choice in the industry. Don't hesitate—choose 1und1.de and experience excellence firsthand.

Unbeatable Accessibility and Exceptional Service

I cannot praise 1und1.de enough for their impeccable accessibility and exceptional service. From the moment I signed up, I was blown away by the ease of reaching their customer support team. Unlike other providers, 1und1.de offers both chat and telephone support, ensuring that assistance is always within reach, regardless of your preferred mode of communication. I have experienced zero connection problems since joining, a stark contrast to my previous provider. The reliability of their service has been a game-changer for me, allowing me to stay connected without any interruptions. What's more, the team's responsiveness and dedication to resolving any issues have truly set them apart. In terms of pricing, I have found 1und1.de to be not only competitive but also transparent. I have not encountered any unexpected increases, and the value for money has remained consistent. This stability is something I greatly appreciate as a customer. I understand that everyone's experience may differ, but I can genuinely say that my time with 1und1.de has been nothing short of exceptional. For anyone seeking a provider that prioritizes accessibility, reliability, and outstanding service, I wholeheartedly recommend 1und1.de. Thank you for making my connectivity woes a thing of the past!

Erreichbarkeit

My evaluate for 1und1.de Horrible customer support. Each day connection issues, no chat assist, solely phone, presumably in order that there is not any proof. Do they not realise it isn't at all times handy to cellphone. an outdated mode of communication Value elevated by >10% with a lower in service. Save your self the frustration and select one other supplier🙄

Exemplary Service and Reliable Network

I cannot say enough good things about my experience with 1und1.de. Initially, I faced some issues with the hookup of my network, but their team assured me that everything would be taken care of. Unfortunately, there was a miscommunication, and I was left feeling frustrated. However, after reaching out to their customer service, they not only rectified the situation but also went above and beyond to ensure that I had a seamless and hassle-free experience. I was amazed by their dedication to resolving the issue and their commitment to customer satisfaction. Today, I am pleased to say that I am enjoying blazing-fast internet with 1und1.de. Their reliable network has truly transformed my online experience. I was initially concerned about the payment process, but their team addressed my worries with professionalism and courtesy. I am delighted to be a part of their network, and I can now confidently say that I made the right choice. I would highly recommend 1und1.de to anyone looking for a dependable internet service provider. I have also recommended 1und1.de to my friends and family, and they have had similarly positive experiences. Their swift and efficient customer service, along with their top-notch network, has truly set them apart in the industry. Thank you, 1und1.de, for your outstanding service and for making my internet usage a pure joy.

Going Above and Beyond: How 1und1.de’s Team Member Made a Difference

When I reached out to 1und1.de for assistance, I was pleasantly surprised by the level of service I received. The individual I spoke with was not only knowledgeable and efficient but also went above and beyond to ensure that my issue was resolved in a timely manner. Their patience and willingness to explain things in a way that I could understand truly made a difference. It's rare to come across someone who is so dedicated to providing exceptional customer service, and I am grateful for the support I received. Thank you, 1und1.de, for having such a valuable team member.

An Exceptional Customer Service Experience

I recently made the switch from Vodafone to 1und1.de and I cannot emphasize enough how remarkable the customer service has been. Unlike my previous provider, 1und1 has consistently demonstrated a high level of professionalism and proactiveness in their communication. The individual assisting me, whose name I unfortunately do not know, has truly surpassed my expectations. Not only does he possess a strong command of the English language, but he also took the initiative to reconnect with me after an unexpected disconnection. Moreover, he went out of his way to inquire about the maximum speed available for my internet connection, exhibiting exceptional efficiency and courtesy throughout our interactions. I am truly grateful for the outstanding support I have received. Thank you, 1und1, for your dedication to providing unparalleled customer service.

Exceeding Expectations: A True Customer Service Gem

I cannot express enough how outstanding my experience has been with 1und1.de's Customer Service team. After enduring lackluster treatment from my previous provider, Vodafone, the proactive and professional approach of 1und1.de was truly a breath of fresh air. The individual assisting me, whose name I unfortunately do not know, has truly set a new standard for customer service excellence. Not only did he go above and beyond to assist me with various solutions to restore my home internet, but his exceptional communication skills in English, dedication to follow-up even after call dropouts, and thorough investigation into maximizing my connection speed truly showcased his professionalism and efficiency. Every interaction with him was a pleasant reminder of how genuine care and expertise can elevate the customer experience to new heights. Kudos to 1und1.de for fostering such remarkable talent within their team!

Impressive Customer Support Beyond Expectations

Switching from Vodafone to 1und1.de was a decision I made due to the disappointing customer service experience I encountered. However, my transition to 1und1.de was met with exceptional and commendable assistance. The representative assisting me, whose name I unfortunately do not know, truly epitomized what top-notch customer service should entail. Not only was this individual proficient in English, making communication seamless, but their proactive approach and willingness to go the extra mile left a lasting impression. Despite technical hiccups causing brief disconnections during our conversation, the representative promptly followed up, ensuring a smooth continuation of our interaction. Moreover, they delved into optimizing my connection's speed, showcasing their dedication to providing optimal solutions tailored to my needs. The professionalism, efficiency, and unwavering politeness displayed throughout the entire support process truly reaffirmed my belief in outstanding customer service. The experience with 1und1.de has not only restored my faith in reliable internet providers but has also set a new standard for customer support excellence. I am grateful for the outstanding assistance received, and I look forward to continuing my journey with 1und1.de.