21overlays Reviews

Voted Poor (2/5)

54 Votes

54 Reviews

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In the Big Sales category

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9% users rated Terrible
30% users rated Poor
39% users rated Average
4% users rated Very Good
19% users rated Excellent
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21overlays.com.au is an online store specializing in a wide range of overlays and accessories for various events and occasions. With a user-friendly website, extensive product selection, competitive prices, and excellent customer service, 21overlays.com.au has established itself as a go-to platform for event organizers, party planners, and individuals looking to elevate their event decor.

Pros and Cons

  • Pros:
    • Wide range of overlays and accessories
    • Competitive pricing
    • Flexible refunds and returns policy
    • Responsive and helpful customer service
    • Easy-to-navigate website
  • Cons:
    • Limited stock availability for certain popular items
    • Shipping costs can be high for international orders

User Experience

21overlays.com.au provides a smooth and enjoyable user experience. The website has a clean and intuitive design, allowing users to easily browse through the vast product range and find what they need. The search and filtering options make it simple to narrow down choices based on color, theme, or occasion. The checkout process is straightforward, ensuring a hassle-free shopping experience for customers.

Pricing and Value for Money

The pricing of overlays and accessories at 21overlays.com.au is competitive compared to other similar online stores. The company offers various price ranges to suit different budgets. The value for money is excellent, considering the high-quality products and the range of options available. Customers can easily find affordable options without compromising on quality or style.

Customer Service

The customer service at 21overlays.com.au is exceptional. The support team is responsive, knowledgeable, and friendly. They promptly address customer queries, provide product recommendations, and assist with any concerns. Whether through email, phone, or live chat, customers can expect excellent service throughout their shopping journey.

Product Quality and Selection

21overlays.com.au offers overlays and accessories of superior quality. The products are made using premium materials, ensuring durability and elegance. Additionally, the company collaborates with renowned brands in the industry to provide customers with the latest and trendiest overlays. With a vast selection of colors, styles, and themes, customers can easily find the perfect products to suit their event's aesthetic.

Website Usability

The website's usability is a notable aspect of 21overlays.com.au. It is designed with a user-friendly interface, allowing visitors to navigate effortlessly. The search function, filters, and well-categorized product sections make it easy to find specific overlays or explore new options. The website's responsiveness ensures a seamless experience across different devices, further enhancing usability.

Returns and Exchanges

21overlays.com.au has a fair and flexible returns and exchanges policy. If a customer is unsatisfied with their purchase, the company provides a hassle-free return process within a specified timeframe. They offer either a refund or the option to exchange the product for another item. The guidelines for returns and exchanges are clearly outlined on their website, making the process convenient for customers.

Promotions and Discounts

21overlays.com.au offers regular promotions, discounts, and sales throughout the year. Customers can take advantage of these offers to save on their purchases. The company also provides exclusive discounts for newsletter subscribers, encouraging customers to stay updated on new products and special deals.


21overlays.com.au has built a strong reputation in the event decor industry. With a consistent track record of delivering high-quality products and exceptional customer service, they have gained the trust and loyalty of customers. Positive reviews and testimonials further testify to their commitment to excellence.

Payment Options

The online store offers a range of convenient payment options to cater to different preferences. Customers can securely make purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website integrates with popular payment gateways, ensuring safe and encrypted transactions.

Loyalty Programs

21overlays.com.au values customer loyalty and provides various incentives to reward repeat purchases. They offer a loyalty program where customers can accumulate points for each purchase, which can then be redeemed for discounts or exclusive offers. This program encourages customers to continue shopping and provides additional value for their loyalty.

Customer Reviews

Customer reviews play a crucial role on 21overlays.com.au. The website features a section dedicated to verified customer reviews, showcasing honest feedback and experiences. Customers can benefit from these reviews by gaining insights into product quality, customer service, and overall satisfaction. The presence of reviews establishes trust and transparency for potential buyers.

Community Involvement

21overlays.com.au actively participates in community involvement initiatives. They support local events, charities, and organizations related to the event decor industry. Their commitment to giving back fosters a positive and socially responsible image for the company.

Shipping and Costs

The company provides reliable and efficient shipping services. They offer both domestic and international shipping options, ensuring that customers worldwide can access their products. While shipping costs may vary depending on the destination and order size, 21overlays.com.au strives to maintain competitive shipping rates and partners with trusted shipping carriers to ensure timely delivery. Overall, 21overlays.com.au is a reputable online store that excels in providing high-quality overlays and accessories for events and occasions. With competitive pricing, reliable customer service, a vast product selection, and a user-friendly website, they offer a satisfying shopping experience for customers.