24ace Reviews

Voted Good (5/5)

8659 Votes

63 Reviews

Vote Now

In the Money & Insurance category

Pie-Chart Analysis

6% users rated Terrible
0% users rated Poor
10% users rated Average
5% users rated Very Good
79% users rated Excellent
Write a review
J Julia Noble
45 days ago

Resilience and Restoration at 24ace.co.uk: A Testimonial of Transformation

Reflecting on my journey with 24ace.co.uk, I must admit, I encountered a rocky road post their takeover. The frustration of being unable to access my account and locate Ace 24 left me disheartened. However, amidst the chaos, a glimmer of hope emerged. In my pursuit to regain access, I reached out to their customer support. To my surprise, their team demonstrated unparalleled resilience and dedication. Their swift response and unwavering commitment to resolving my issue were truly commendable. Through their relentless efforts, I not only regained access to my account but also rediscovered the convenience and quality I once cherished at Ace. This experience not only restored my faith in the brand but also highlighted their unwavering commitment to customer satisfaction. I am delighted to have persevered through the challenges, as it led me to witness the transformation and dedication of 24ace.co.uk. Going forward, I am confident that my future interactions with Ace will be nothing short of exceptional. To anyone facing obstacles, I urge you to reach out to their customer support team. Embrace the journey of restoration and witness the resilience of 24ace.co.uk shine through, just as I did.
C Cavan Eley
53 days ago

Regretful decision – Avoid 24ace.co.uk

My experience with 24ace.co.uk has been extremely disappointing. Not only did I not receive an order confirmation email, but the lack of customer service has left me feeling uncertain about the status of my order. I am now dreading the process of seeking a refund in case my order never arrives. It's regretful that I chose this company over a more reliable retailer, and I certainly won't make this mistake again.
P Paul Kelly
62 days ago

Ace’s Customer Service Truly Disappointed Me

As a long-time customer of Ace, I have always enjoyed seamless transactions and a user-friendly website. However, my recent experience has left me utterly disappointed. Upon attempting to access my account page, I was greeted with a frustrating blank screen, devoid of any options to input my login details. Despite reaching out to their Facebook business messenger page for assistance, I was simply provided with a broken link to their help page, which did not resolve my issue. What baffles me is the apparent lack of awareness and urgency from Ace's IT team in addressing this problem. Although their Studio website loaded without any issues, I encountered difficulties in logging in. To exacerbate matters, my inquiries through their "support" area remain unanswered, leaving me feeling utterly disregarded as a valued customer. Regrettably, I am now considering escalating this matter to the FCA ombudsman, a decision that pains me after years of being a satisfied customer. I sincerely hope that Ace takes the necessary steps to rectify these shortcomings and restore my faith in their service.
G G Connolly
74 days ago

Turning My Frown Upside Down: How 24ace.co.uk Made It Right

When I first made a purchase with 24ace.co.uk, I was admittedly disappointed. The lack of communication and order details left me feeling disheartened, and attempting to return the item seemed like a lost cause. It was a frustrating experience, to say the least. However, I am thrilled to share that my initial negative perception was completely turned around by the exceptional customer service I received in the end. After reaching out to their dedicated support team, I was met with understanding, empathy, and a genuine desire to make things right. Not only did they rectify the ghost transaction and issue a prompt refund, but they also took the time to address my concerns and reassure me of their commitment to customer satisfaction. This level of care and attention completely transformed my perception of the company. I am now a happy and satisfied customer, thanks to the efforts of the 24ace.co.uk team. It's clear to me that they value each and every customer, and I would not hesitate to recommend their services to others. Thank you for turning my frown upside down!
111 days ago

From Frustration to Improvement: Why I Changed My Review from 1 Star to 3 Stars for 24ace.co.uk

After a frustrating experience with 24ace.co.uk, I initially left a one-star review due to what I felt was a lack of transparency and poor communication. However, I'm pleased to update my review to three stars to reflect the improvements I've seen. While I still believe there are areas for enhancement, I want to acknowledge the positive changes. Firstly, I appreciate that I eventually received a refund for an out-of-stock item. It was a relief to have this matter resolved, although I did encounter difficulties along the way. The lack of clarity regarding stock availability could have been avoided with better communication from the start. Despite this, I'm glad that the issue was ultimately addressed. Furthermore, I noticed an improvement in the customer service experience. The shift away from AI-generated responses to more personalized and relevant communication was evident in my interactions. This change significantly enhanced my perception of the company and its commitment to customer satisfaction. In retrospect, while my initial encounter left much to be desired, I am optimistic about the direction in which 24ace.co.uk is headed. There's still room for progress, particularly in transparency and proactive communication, but I'm encouraged by the positive steps taken so far. I hope that this updated review serves as a constructive reminder of the impact that genuine improvement can have on customer satisfaction. I look forward to witnessing further advancements that will elevate the overall experience for all customers.
111 days ago

From Frustration to Appreciation: A Journey with 24ace.co.uk

Reflecting on my recent experience with 24ace.co.uk, I am compelled to revisit my initial one-star rating and upgrade it to three stars. While my journey started with frustration due to a lack of transparency and poor communication, I must acknowledge the company's efforts to rectify the situation. Initially, I felt bedeviled by the lack of transparency in their processes and struggled with poor communication. However, I realized that these shortcomings were not due to malice but rather a lack of clarity on their end. The turning point came when I discovered that my desired item was out of stock, leading to unnecessary back-and-forth. Despite the initial setbacks, I eventually received a refund. Looking back, I realize that clear communication from the beginning would have simplified the entire process. Instead of automated responses that missed the mark, a simple notification regarding the stock availability would have saved us both time and frustration. Through this experience, I've come to appreciate the efforts made by 24ace.co.uk to address my concerns and provide a resolution. While there is room for improvement in their communication practices, I am grateful for their willingness to listen and rectify the situation. In conclusion, my journey with 24ace.co.uk has been one of transformation—from frustration to appreciation. I hope that this revised review reflects their commitment to customer satisfaction and serves as a testament to the importance of transparent and coherent communication in customer interactions.
111 days ago

From Frustration to Satisfaction: Transforming a 1-Star into a Glowing 3-Star Review

After a disappointing experience with 24ace.co.uk, I felt compelled to revisit my initial one-star review and provide a more nuanced perspective. While my interaction with the company had been fraught with issues like poor communication and a lack of transparency, I can now appreciate that their intentions were not malicious. It seemed more like a case of organizational shortcomings rather than deliberate malpractice. Despite the initial hurdles, I eventually received a refund for an out-of-stock item. Reflecting on the situation, I believe that my journey with 24ace.co.uk could have been significantly smoother if they had been upfront about the stock issue from the start. The barrage of seemingly irrelevant AI-generated responses only added to my frustration. However, the resolution of the matter and the eventual refund have prompted me to reassess my initial disdain. While there is still room for improvement in their communication and transparency, I am inclined to upgrade my rating to a more positive three stars. This shift signifies my acknowledgment of the efforts made to address my concerns and rectify the situation. In conclusion, my evolving experience with 24ace.co.uk serves as a reminder that initial impressions may not always paint the full picture. As I update my review, I do so with a sense of cautious optimism, hopeful that the company will continue to refine its practices and enhance the customer experience for others.
A Anne Reed
193 days ago

Unbeatable Speed and Quality: 24ace.co.uk Delivers Every Time

As someone who has been a long-time customer of 24ace.co.uk, I've experienced a remarkable transformation in their service. The shipping time has significantly improved over the years. What used to take nearly two weeks now arrives in a fraction of that time, often within just one week. This efficiency has not compromised the quality of their products. In fact, I've noticed a remarkable upgrade in the quality of their clothing and other goods. 24ace.co.uk has truly impressed me with their unbeatable speed and top-notch quality. I highly recommend them to anyone looking for a reliable online shopping experience.
A Anne Reed
193 days ago

Outstanding Improvement in Delivery Time and Product Quality

As a long-time customer of 24ace.co.uk, I am thrilled to share how Ace's service has greatly improved over time. Previously, I experienced waiting for nearly two weeks for my parcels to arrive, but now, the delivery time has significantly shortened. There are occasions when I receive my orders in less than one week, which is incredibly impressive. Moreover, I have noticed a remarkable enhancement in the quality of the goods, particularly the clothing items. The fabrics, stitching, and overall craftsmanship have noticeably elevated, exceeding my expectations with each purchase. I am genuinely delighted with the strides that Ace has made in ensuring swift deliveries and offering better quality products. These improvements have made my shopping experience with 24ace.co.uk even more satisfying and worthwhile. I look forward to continuing my patronage with Ace, knowing that they consistently strive for excellence.
A Anne Reed
193 days ago

Redefining Excellence: Ace Delivers Speed and Quality Beyond Expectations!

As a loyal customer of 24ace.co.uk, I am thrilled to share how Ace has not only met but exceeded my expectations. The transformation in their delivery speed is astounding – from waiting nearly two weeks for a parcel to now receiving it in just a matter of days. This improvement has truly enhanced my shopping experience, making it more convenient and enjoyable. Moreover, I have noticed a significant upgrade in the quality of their products, especially the clothing range. The attention to detail and craftsmanship is evident, ensuring that every purchase exceeds my expectations. The confidence and satisfaction I feel when shopping at Ace have been truly elevated, thanks to their commitment to delivering excellence in every aspect. In conclusion, Ace has not just gotten quicker with time, but they have also elevated their standards to provide customers with a seamless and delightful shopping experience. I wholeheartedly recommend Ace to anyone looking for top-notch quality products and exceptional service. Thank you, Ace, for redefining excellence!
C Customer Stephen Jones
194 days ago

“24ace.co.uk Delivers Speedy and Stress-Free Service Every Time!”

As a repeat customer of 24ace.co.uk, I can attest that every purchase has been an absolute breeze. The efficiency and speed with which my orders arrive never cease to amaze me. No matter what I order, big or small, it always reaches me without any hassle, making the entire experience seamless and enjoyable. There's a certain peace of mind that comes with knowing you can rely on a company to consistently deliver on their promises, and 24ace.co.uk has certainly mastered that. I couldn't ask for a better online shopping experience, and I highly recommend them to anyone looking for a reliable and efficient service.
M Mandy Clayson
195 days ago

Unforgettable Shopping Experience at 24ace.co.uk

When I stumbled upon 24ace.co.uk, I was on the hunt for something specific, and to my delight, I found exactly what I was looking for at a fantastic price. Placing my order was a breeze, and I was pleasantly surprised by how quickly my items arrived at my doorstep. The entire experience was seamless and enjoyable, from start to finish. I was impressed by the user-friendly interface of the website, making it incredibly easy to locate and purchase the products I desired. Thanks to 24ace.co.uk, I not only found what I wanted, but the exceptional service and swift delivery surpassed my expectations. I highly recommend 24ace.co.uk to anyone seeking a hassle-free and satisfying shopping experience.
M Mandy Clayson
195 days ago

Unveiling Treasures at 24ace.co.uk: A Seamless Shopping Journey

Embarking on my quest for the perfect finds, I stumbled upon 24ace.co.uk. With a heart full of hope and a wishlist in hand, I dove into their virtual aisles. And lo and behold! There it was, shining bright like a diamond - exactly what I desired, and at a price that made my wallet sing with joy. The order was placed, and my anticipation grew. To my delight, the package arrived at my doorstep in no time, wrapped with care and sealed with excitement. The unboxing revealed not just products, but a delightful experience crafted with precision and dedication. Navigating through 24ace.co.uk was a breeze, a seamless journey peppered with convenience and efficiency. Finding what I longed for felt like discovering a hidden gem, a treasure trove waiting to be explored. Each click, each scroll was a step closer to fulfillment. In a world where online shopping can sometimes be a maze of uncertainties, 24ace.co.uk stood out as a beacon of reliability and satisfaction. My experience was not just good - it was exceptional. And for that, I extend my heartfelt gratitude to the team behind this digital emporium of dreams.
M Mandy Clayson
195 days ago

Uncovering Hidden Treasures: My Enthralling Journey with 24ace.co.uk

Diving into the world of online shopping, I stumbled upon 24ace.co.uk with a glimmer of hope in my heart. As I perused their virtual aisles, I was thrilled to find exactly what I had been searching for, and at a price that felt like a steal. With butterflies of excitement fluttering in my stomach, I wasted no time in placing my order, eager to hold my new treasures in my hands. The arrival of my package was akin to a long-awaited reunion with old friends. Swift and efficient, the delivery process left me impressed and appreciative of their dedication to customer satisfaction. Navigating through their website was a breeze, making it effortlessly easy to find and acquire the items that sparked joy within me. In a world where simplicity often feels like a luxury, my experience with 24ace.co.uk was a breath of fresh air. Thank you for guiding me towards my desired possessions with such grace and efficiency. To anyone yearning for a seamless shopping experience, look no further than 24ace.co.uk - where hidden treasures await your discovery.
P Patricia HAMILL
197 days ago

Delightful Service and Swift Delivery

Being a customer residing abroad, the convenience of ordering online and having my purchases delivered to my UK address has been an absolute game-changer, thanks to 24ace.co.uk. The swift and efficient delivery service has been nothing short of impressive, with all my orders arriving within a mere five days. This seamless process has allowed my sister to effortlessly bring everything along when she flew over to visit me, adding an extra layer of joy to the entire experience.


24ace.co.uk is an online retailer that offers a wide range of products across various categories, including fashion, home, electronics, and gifts. With a reputation for quality products, competitive prices, and excellent customer service, 24ace.co.uk has become a popular destination for online shoppers in the UK. In this editorial review, we will delve into various aspects of the website to assess its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of products available across different categories. - Competitive pricing compared to other online retailers. - Easy-to-navigate website with a user-friendly interface. - Secure payment options to ensure customer data protection. - Responsive and helpful customer service team. - Regular promotions and discounts for additional savings. Cons: - Limited availability of certain items due to high demand. - Shipping costs can sometimes be higher compared to other retailers. - Lack of detailed product descriptions on some items.

User Experience

The overall user experience on 24ace.co.uk is commendable. The website's clean and modern design makes it easy for users to navigate through different categories and find the products they are looking for. The search functionality is efficient, enabling users to quickly locate specific items. The product pages provide clear images and basic information, but sometimes lack in-depth descriptions. However, the seamless checkout process and secure payment options enhance the user experience.

Pricing and Value for Money

24ace.co.uk offers competitive pricing compared to other online retailers. They often feature products at discounted prices, allowing customers to save money on their purchases. While the prices may vary depending on the specific item, customers generally find good value for money on this website.

Customer Service

The customer service at 24ace.co.uk is highly regarded in terms of responsiveness and helpfulness. Their customer service team is easily accessible through email or phone, and they promptly address any queries or concerns. Their dedication to ensuring customer satisfaction sets them apart from their competitors.

Product Quality and Selection

24ace.co.uk maintains a reputation for providing good-quality products. They carefully curate their inventory to offer a wide selection of items across different categories. While the website could benefit from more detailed product descriptions, customer reviews often provide helpful insights about the quality of the products.

Website Usability

The website's usability is one of its strong points. With its intuitive interface and well-organized categories, users can easily browse and locate desired products. The search functionality is effective, providing relevant results quickly. The website also loads quickly, enhancing the overall user experience.

Returns and Exchanges

24ace.co.uk offers a hassle-free returns and exchanges process. If customers are dissatisfied with a purchase, they can return it within 28 days for a refund or exchange. However, customers are responsible for covering the return shipping costs, which can be a drawback for some.

Promotions and Discounts

The website frequently offers promotions and discounts, allowing customers to save money on their purchases. They have seasonal sales, clearance events, and occasional discount codes, providing customers with numerous opportunities to secure great deals.


24ace.co.uk has built a positive reputation among online shoppers in the UK. Their commitment to providing quality products, competitive pricing, and excellent customer service has garnered trust and loyalty from their customers. Positive customer reviews and ratings further reinforce their reputation in the market.

Payment Options

Customers can choose from various payment options when shopping on 24ace.co.uk. These options include debit or credit card payments, PayPal, and Klarna for a flexible buy now, pay later option. The website prioritizes data security with secure payment gateways, ensuring customer information remains protected.

Loyalty Programs

24ace.co.uk does not currently offer a specific loyalty program. However, they compensate for this by frequently running promotions and offering discounts to reward their customers for their continued support.

Customer Reviews

Customer reviews for 24ace.co.uk are generally positive. Customers appreciate the wide selection of products, competitive pricing, and the excellent customer service provided. However, some reviews mention the need for more detailed product descriptions and occasional delays in shipping.

Community Involvement

While 24ace.co.uk does not actively highlight community involvement on their website, they have participated in charitable initiatives in the past. Community involvement, however, could be an area for improvement.

Shipping and Costs

24ace.co.uk offers reliable and efficient shipping services. They aim to dispatch orders promptly, ensuring timely delivery. However, the shipping costs may vary depending on the size and weight of the items purchased. Some customers mention that these costs can be relatively higher compared to other online retailers. In conclusion, 24ace.co.uk is a reputable online retailer offering a wide range of products, competitive pricing, and excellent customer service. While there are some areas for improvement, such as more detailed product descriptions and lower shipping costs, the overall user experience on the website is positive. With their commitment to customer satisfaction and attractive promotions, 24ace.co.uk remains a trusted choice for online shoppers in the UK.