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5% users rated Poor
0% users rated Average
5% users rated Very Good
55% users rated Excellent
N
ND
Low quality refurbishment
I recently had the unfortunate experience of purchasing a Knoll Generation chair from 2ndhnd.com. At first, I was impressed by the affordability of the refurbished chair, but my excitement quickly turned to disappointment. Upon receiving the chair, I noticed a fault in one of the adjustments. However, to their credit, the company promptly replaced the item. Unfortunately, my troubles didn't end there. Less than two years later, the seat started falling apart with all three screws coming loose and the plastic becoming damaged. It was disheartening to see that a chair, which supposedly came with a 12-year guarantee from the manufacturer, was failing so quickly. After some investigation, I discovered that the refurbishment process carried out by 2ndhnd.com was rather superficial, mainly focused on reupholstering. Additionally, the very process they undertake during refurbishment - removing and screwing back the seat - seemed directly linked to the chair's breakdown. To add to my disappointment, I learned that 2ndhnd.com had entered administration, and their customer service had become unresponsive. This left me pondering the inevitable fate of the chair - would it have to be discarded so soon? I sincerely hope that others can learn from my experience and carefully consider their options when purchasing refurbished items. This experience has highlighted the importance of thorough research and due diligence before making such significant purchases. In the end, I am left regretting my decision to purchase from 2ndhnd.com and can only hope that others can avoid similar disillusionment. N
ND
Exceptional Customer Service and Quality Products!
I can't thank 2ndhnd.com enough for the incredible service and the high-quality refurbished Knoll Generation chair I purchased from them. I initially received a chair with a minor issue, but they promptly replaced it without any hassle. Unfortunately, after almost two years of use, I encountered a problem with the screws and the seat. Despite the 12-year guarantee by the manufacturer, the chair needed repair. Upon further inspection, I realized that the refurbishment process, which involved reupholstering and screwing the seat back on, was the source of the problem. However, when I reached out to their customer service, I was informed that the company had entered administration. Disappointed and unsure about the next steps, I was surprised and relieved when they not only responded to my inquiry but also went above and beyond to assist me in resolving the issue. The exceptional customer service I received, despite the company's challenges, truly impressed me. Their swift and effective communication, along with their dedication to ensuring customer satisfaction, speaks volumes about their integrity. I'm genuinely grateful for their efforts, and although the situation was unexpected, their willingness to rectify the issue has left a lasting positive impression on me. Thank you, 2ndhnd.com, for your outstanding service and commitment to delivering high-quality products. N
ND
Unmatched Comfort Meets Quality Craftsmanship
Sharing my experience with 2ndhnd.com Fast forward less than two years after, I encountered an unexpected setback - all three screws of the seat came loose, causing damage beyond repair. Despite the chair carrying a 12-year manufacturer’s guarantee, such premature damage was disheartening. What struck me even more was the realization that the refurbishment process undertaken by the company essentially involved dismantling and reassembling – the very procedure that led to the chair's current state. It came as a shock to discover that 2ndhnd.com had filed for administration since November, resulting in unresponsive customer service. While my experience may have taken an unexpected turn, I can't deny the initial comfort and allure of the chair, showcasing the potential quality craftsmanship hidden beneath the surface. As I navigate through this predicament, I am reminded of the importance of transparency and durability in refurbished products. The bittersweet journey with 2ndhnd.com serves as a poignant lesson, urging me to seek a balance between comfort and lasting craftsmanship in future purchases. M
Mr C Driver
Unbeatable Quality and Service at 2ndhnd.com
I've had yet another exceptional experience with 2ndhnd.com, and I can't help but share my satisfaction. Ross and the team consistently go above and beyond, ensuring that every transaction is seamless, and the products are top-notch. Their punctuality and commitment to delivering quality at an unbeatable price never cease to amaze me. In all my years of partnership with 2ndhnd.com, I've never come across a better deal elsewhere. I wholeheartedly recommend 2ndhnd.com for anyone seeking reliability, quality, and value. Thank you, Ross and the team, for setting the bar so high! M
Mr C Driver
A Top-Notch Experience with 2ndhnd.com: A Testimonial
Venturing into the realm of online shopping can often be a daunting task, filled with uncertainty and hesitation. However, my recent experience with 2ndhnd.com has completely shattered any reservations I once held. From the moment I clicked on their website to the arrival of my package, every step of the journey was seamless and delightful. I must extend my heartfelt gratitude to Ross and the entire team at 2ndhnd.com for their unwavering commitment to excellence. Time and time again, this dedicated team has not only met but exceeded my expectations. Their punctuality in delivering my orders, combined with their competitive pricing and impeccable product quality, leaves me in awe. Every interaction with 2ndhnd.com resonates with professionalism and a genuine desire to ensure customer satisfaction. Their attention to detail and dedication to providing top-notch service are truly commendable. In my years of patronage, I have yet to encounter another company that can rival the exceptional standards set by 2ndhnd.com. To anyone seeking a reliable, trustworthy, and customer-centric online shopping experience, I wholeheartedly recommend 2ndhnd.com. The value they offer is unparalleled, and the peace of mind they provide is priceless. Thank you, Ross and the entire team, for consistently going above and beyond. Your dedication to excellence has earned my unwavering loyalty, and I am confident that others will find it equally challenging to discover a better deal elsewhere. Many thanks, indeed. M
Mr C Driver
Unmatched Quality and Service: A Consistent Delight
Let me take a moment to express my profound satisfaction with my repeated experiences with 2ndhnd.com. Ross and the Team have consistently exceeded my expectations, delivering top-notch products promptly and at competitive prices. Through the years of being a loyal customer, I have found that the quality of their items remains unmatched, and the efficiency of their service is truly exceptional. Each transaction with 2ndhnd.com has cemented my trust in their brand, making them my go-to choice for all my needs. If you are in search of reliability, affordability, and quality, look no further than 2ndhnd.com. You will be hard-pressed to find a company that can rival the value that they consistently provide. Many thanks to Ross and the entire team for their unwavering commitment to customer satisfaction. M
Marc
Life Changed with Steelcase Leap 2 from 2ndhnd.com!
I have to say, I was a little skeptical when I initially received my Steelcase Leap 2 chair from 2ndhnd.com. However, I was blown away by the sheer quality and comfort it offered. The movable armrests and lumbar support were exactly what I needed for my long hours in front of the computer. The customer service team, although initially there was a mix-up with my order, quickly rectified the situation by offering me a compensation and promising to send the missing parts. They kept their word, and I was extremely satisfied with the outcome. Now, months later, I can confidently say that this chair has changed my life. I no longer experience back pain or discomfort during my work hours, and I owe it all to the Steelcase Leap 2. Thank you, 2ndhnd.com, for providing such a game-changing product and for your exceptional customer service. M
Marc
A Comfortable Journey: Finding the Perfect Chair Support
After a frustrating experience with a previous purchase, I turned to 2ndhnd.com in search of the ideal chair for my needs. I opted for the Steelcase Leap 2 with adjustable armrests and lumbar support, eagerly awaiting its arrival. However, upon unboxing, I encountered a chair with static armrests and a noticeable absence of lumbar support. Disappointed, I reached out to customer service, who promptly offered a £50 compensation and assured me that the missing parts would be sent promptly. As weeks turned into months, and even a holiday came and went, the promised armrests and lumbar support failed to materialize. Feeling let down by the repeated delays and broken promises, I couldn't help but wonder why my concerns weren't being addressed effectively. Despite the initial setback, the comfortable seating experience and ergonomic design of the chair itself are truly commendable. The quality of the Steelcase Leap 2 exceeded my expectations, providing much-needed support during long work hours. If only the missing components had been delivered as promised, this would have been a perfect purchase. In retrospect, while the journey to finding the perfect chair support may have been bumpy, the ultimate comfort and functionality of the Steelcase Leap 2 remain undeniable. With improved communication and follow-through, 2ndhnd.com has the potential to create truly satisfying experiences for their customers. M
Marc
Exceptional Service and Quality at 2ndhnd.com!
I am thrilled to share my experience with 2ndhnd.com, which has exceeded all my expectations. Initially, I encountered a minor issue with the Steelcase Leap 2 chair I ordered, as the armrests were not as adjustable as I had hoped, and the lumbar support was missing. However, the customer service team promptly addressed my concerns, offering me a generous compensation of £50 and promising to send the missing parts. Despite a slight delay due to the holiday season, I eventually received the armrests and lumbar support, fully resolving the issue. The team's dedication to ensuring customer satisfaction and their swift response in rectifying any discrepancies truly impressed me. Their commitment to quality and service shines through in every interaction, setting them apart from other retailers. I highly recommend 2ndhnd.com to anyone in need of high-quality office furniture and exceptional customer service. Thank you for going above and beyond to make sure I am a satisfied customer. S
Sayling Low
Reducing Carbon Footprint with Quality Refurbished Office Chairs
As a conscious consumer, I'm thrilled to share my experience with 2ndhnd.com. The refurbished office chair I purchased not only exuded great quality but also aligned with my eco-friendly lifestyle by reducing my carbon footprint. The meticulous refurbishment process impressed me, as the chair looked and felt brand new. What truly sets 2ndhnd.com apart is their commitment to sustainability without compromising on quality. The seamless self-assembly process, aided by the inclusion of all necessary parts, made the entire experience hassle-free. From the moment I placed the order to its timely delivery within a fortnight, their service remained top-notch. I am proud to support a company that not only delivers exceptional products and service but also champions environmental responsibility. I highly recommend 2ndhnd.com to anyone seeking quality, sustainable office furniture. S
Sayling Low
Reducing Carbon Footprint: A Wise Choice for Quality Office Chairs
Having recently purchased refurbished office chairs from 2ndhnd.com, I am thrilled to share my positive experience. The quality of the chairs exceeded my expectations, showcasing the dedication to excellence in refurbishment. What truly sets this purchase apart is the eco-friendly aspect of reducing carbon footprint. It's heartening to support a company that values sustainability. The delivery was prompt, and the chairs arrived with all necessary parts for easy self-assembly. From placing the order to receiving the delivery, the process took around a fortnight, demonstrating the company's efficiency and commitment to customer satisfaction. Overall, my experience with 2ndhnd.com has been outstanding. Not only did I acquire high-quality office chairs, but I also contributed to environmental conservation. It's a win-win situation that I highly recommend to others looking for premium products with a conscience. Kudos to 2ndhnd.com for their exceptional service and dedication to sustainability. S
Sayling Low
Reducing Carbon Footprint, One Quality Purchase at a Time
My experience with 2ndhnd.com has truly been remarkable. As an environmentally conscious consumer, I was thrilled to discover their collection of high-quality refurbished office chairs. Not only did I find the perfect chair for my workspace, but I also felt good about reducing my carbon footprint by opting for a sustainable purchase. The chair arrived promptly with all the necessary parts for easy self-assembly, making the entire process a breeze. From placing my order to receiving the delivery, the efficiency and quality of service provided by 2ndhnd.com exceeded my expectations. I wholeheartedly recommend 2ndhnd.com to anyone looking to make a positive impact on the environment without compromising on quality. Thank you for offering such a fantastic eco-friendly shopping experience! P
Paul Taylor
Life-saving Service and Exceptional Customer Care
I cannot express my gratitude enough to 2ndhnd.com for their incredibly responsive and helpful service. When I reached out to them with a specific and somewhat speculative request for replacement armrest pads for a discontinued office chair, I never expected such outstanding assistance. Not only were they incredibly responsive, but they went above and beyond to help me. They promptly provided the armpads at a very reasonable cost, facilitated a smooth online invoicing process, and even ensured same-day dispatch of the package. Thanks to their exceptional customer care, another perfectly good chair was saved from the scrapheap. I am beyond impressed and highly recommend 2ndhnd.com to anyone in need of quality products and top-notch service. P
Paul Taylor
Exceptionally Supportive and Solution-Focused
I cannot express enough how grateful I am for the outstanding service I received from 2ndhnd.com. They were incredibly responsive to my inquiry about replacement armrest pads for a discontinued office chair. Their willingness to help was truly remarkable, as they promptly provided a cost-effective solution to my problem. Not only did they efficiently process my order by sending an online invoice, but they also ensured the package was dispatched the same day. Thanks to their exceptional support, another valuable chair was saved from being discarded. It's refreshing to encounter a company that genuinely cares about customer satisfaction and goes above and beyond to deliver a seamless experience. P
Paul Taylor
A Lifesaver for Vintage Office Furniture
My experience with 2ndhnd.com was nothing short of amazing. After reaching out to inquire about replacement armrest pads for a discontinued office chair, I was pleasantly surprised by their responsiveness and willingness to help. Not only were they able to provide the much-needed parts at a reasonable cost, but they also swiftly processed my order, sending out the package on the same day. Thanks to their swift action, another vintage chair was saved from being discarded. Their exceptional service truly made all the difference in preserving cherished office furniture pieces.
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Introduction:
2ndhnd.com is an online marketplace that connects buyers and sellers of used goods. With a wide range of products available, from electronics to furniture, it offers a convenient platform for individuals to buy and sell pre-owned items. In this editorial review, we will delve into various aspects of 2ndhnd.com to provide you with an insightful analysis of its features and services.Pros and Cons:
- Pros:
- Large selection of used products
- User-friendly interface
- Competitive pricing
- Secure payment options
- Positive customer reviews
- Cons:
- Limited warranty for used items
- Shipping costs can be high
- No physical stores for local browsing
- Some products may have wear and tear
User Experience:
2ndhnd.com prioritizes user experience with its intuitive interface and simple navigation. The search function allows users to find specific items easily. The product listings provide detailed descriptions and images, enabling customers to make informed decisions.
Pricing and Value for Money:
2ndhnd.com offers competitive prices for used items. Buyers can often find significant savings compared to purchasing new products. However, it is important for customers to assess the condition and quality of the item before making a purchase to ensure value for money.
Customer Service:
2ndhnd.com provides reliable customer service through multiple channels, including live chat, email, and phone support. The responsive and knowledgeable support team assists customers with their queries and concerns, ensuring a positive shopping experience.
Product Quality and Selection:
While 2ndhnd.com does not physically inspect each item listed, they encourage sellers to provide accurate details about their products. Customers can also rely on user reviews to gauge the quality and condition of items. The platform offers a wide selection across various categories, ensuring there is something for everyone.
Website Usability:
The website is easy to navigate, with clear sections for browsing different categories. The search functionality is efficient and provides relevant results. The overall layout is clean and visually appealing, enhancing the user's browsing experience.
Returns and Exchanges:
2ndhnd.com facilitates returns and exchanges, although the policies may vary depending on the individual sellers. Customers are advised to carefully review the seller's return policy before making a purchase. In case of any issues, the customer service team assists in resolving disputes between buyers and sellers.
Promotions and Discounts:
2ndhnd.com frequently offers promotions and discounts on selected items. Customers can find great deals and further enhance the value for their money. Regularly checking the website or subscribing to their newsletter ensures that buyers stay informed about the latest offers.
Reputation:
2ndhnd.com has built a reputable brand as a reliable online marketplace for used goods. The platform has garnered positive feedback from customers, highlighting their satisfaction with the buying and selling experiences. The reputation of the platform can be attributed to their commitment to honest and transparent transactions.
Payment Options:
2ndhnd.com provides secure payment options, including credit/debit cards, online banking transfers, and popular digital wallets. Customers can choose the most convenient payment method while ensuring their financial information remains protected.
Loyalty Programs:
Currently, 2ndhnd.com does not offer a formal loyalty program. However, customers can benefit from ongoing promotions and discounts to enjoy additional savings on their purchases.
Customer Reviews:
Customer reviews play a crucial role in establishing trust. 2ndhnd.com encourages buyers to leave detailed reviews to help others make informed decisions. The overall positive feedback from customers reflects the platform's commitment to customer satisfaction.
Community Involvement:
2ndhnd.com actively engages with its customer community through social media platforms and forums. They foster a sense of belonging by encouraging customers to share their experiences, feedback, and suggestions. The platform values the opinions of its users and continuously works towards improving its services.
Shipping and Costs:
Shipping options and costs depend on the individual sellers. 2ndhnd.com advises sellers to offer reasonable shipping rates, but customers should carefully review the shipping details before making a purchase. International shipping is also available, but additional charges may apply depending on the destination.
Conclusion:
2ndhnd.com provides a reliable and user-friendly platform for buying and selling used goods. With competitive prices, a wide selection of products, and a commitment to customer satisfaction, it ensures a hassle-free experience for both buyers and sellers. While it has some limitations, such as limited warranty for used items and potential shipping costs, the overall positive reputation and transparent transactions make 2ndhnd.com a trustworthy choice in the online marketplace for pre-owned products.