39dollarglasses Reviews

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70 Reviews

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In the Health & Medical category

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10% users rated Terrible
0% users rated Poor
6% users rated Average
4% users rated Very Good
80% users rated Excellent
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K Karen
52 days ago

Effortless Ordering, Swift Delivery: A Testament to Exceptional Customer Service

My experience with 39dollarglasses.com was nothing short of exceptional. The seamless ordering process made it a breeze to find what I needed. The website's user-friendly interface ensured that I could navigate effortlessly, allowing me to select the perfect frames with ease. Not only was ordering a cinch, but the delivery exceeded my expectations. My order arrived promptly, showcasing the company's commitment to efficient service. It was clear that they prioritize customer satisfaction and strive to deliver a seamless experience from start to finish. Thank you, 39dollarglasses.com, for providing top-notch products and service. I will definitely be a returning customer and will recommend your services to all my friends and family!
K Karen
52 days ago

Effortless Ordering Experience and Speedy Delivery – A Seamless Journey with 39dollarglasses.com

As a satisfied customer of 39dollarglasses.com, I must confess that the ease of ordering from their website left me thoroughly impressed. Navigating through their user-friendly platform was a breeze, allowing me to select the perfect pair of glasses with utmost convenience. What truly stood out was the promptness with which my order was processed and shipped. Within no time, my eagerly awaited package arrived at my doorstep, showcasing the company's commitment to efficient service. The seamless journey from selection to delivery has made me a loyal patron of 39dollarglasses.com. If you seek a hassle-free online shopping experience coupled with swift delivery, look no further than 39dollarglasses.com – a testament to exemplary service in the realm of eyewear.
R Robin
55 days ago

Life Saver: The Perfectly Tinted Lens for Clarity and Comfort

As a loyal customer of 39dollarglasses.com, I recently purchased a pair of grey tinted lenses that completely impressed me. However, the tint was remarkably dark, hindering my vision both indoors and while driving. Not only did it distort colors, but it also made simple tasks challenging. It felt like experiencing an LSD trip! Thankfully, the easy return process helped me obtain a refund, turning my frustrating experience into a positive one. I deeply appreciate the prompt and efficient customer service, which has solidified my trust in the brand.
R Robin
55 days ago

Seeing the World Through Rose-Tinted Glasses

Embarking on a journey to find the perfect pair of glasses led me to 39dollarglasses.com. Excitedly, I opted for grey-tinted lenses, envisioning a sleek and modern look. However, upon receiving them, my excitement turned to dismay. The tint was so dark that it felt like I was navigating the world with blinders on. Driving became a challenge as the yellow lines on the road appeared pink, and the sky took on a peculiar turquoise hue, resembling a psychedelic experience rather than reality. Quickly realizing that these lenses were not for me, I reached out to their customer service for a refund. To my relief, the process was smooth and hassle-free, allowing me to return the glasses and receive a refund promptly. While the initial experience may have been disorienting, the responsive and efficient customer service at 39dollarglasses.com turned the situation around. In the end, my escapade with the grey-tinted lenses may not have been what I expected, but the journey itself was enlightening. Thank you, 39dollarglasses.com, for valuing customer satisfaction and ensuring a positive resolution.
L Lisa Bisceglie
55 days ago

Unmatched Clarity and Style: My 39dollarglasses.com Experience

I can't help but gush about the incredible experience I had with 39dollarglasses.com. Let me just say, these glasses are PERFECT! The online try-on feature was surprisingly accurate, making the selection process a breeze. When my glasses arrived, I was blown away by the quality and style. The clarity of vision and comfort are unparalleled. I can't thank 39dollarglasses.com enough for making the entire process seamless and delivering a product that exceeded my expectations. I'm a customer for life!
L Lisa Bisceglie
55 days ago

Transformative Clarity: A Testimonial of Perfect Vision

Embarking on a quest for the ideal pair of glasses led me to 39dollarglasses.com, and I am beyond thrilled with the outcome. The online try-on feature was not only fun to use but astonishingly accurate, ensuring that what I saw virtually was exactly what I received in real life. The transition to wearing my new glasses was seamless, as if they were tailor-made for my face. The quality of the frames and lenses exceeded my expectations, proving that affordability does not equate to compromising on craftsmanship. In an age where clarity is paramount and style is an extension of one's identity, these glasses effortlessly blend functionality with fashion. My experience with 39dollarglasses.com has been nothing short of transformative, providing me with not just enhanced vision but a renewed sense of confidence in my appearance. For anyone seeking the perfect pair of glasses that seamlessly merges style, accuracy, and quality, look no further than 39dollarglasses.com. This brand has truly mastered the art of perfecting vision, one frame at a time.
P Promax
56 days ago

Unbeatable Quality, Lightning-Fast Delivery – A Customer’s Delight!

Embarking on my quest for the perfect pair of glasses led me to 39dollarglasses.com, and boy, what a find! From the moment I placed my order, I was blown away by the seamless experience they provided. Their customer service is top-notch, always going the extra mile to ensure my satisfaction. And let's talk about their shipping – lightning-fast would be an understatement! It was like magic how quickly my glasses arrived at my doorstep. Each time I wear my new glasses, I am reminded of the exceptional quality and attention to detail that 39dollarglasses.com puts into their products. I can confidently say that my shopping experience with them deserves an A++++! Hats off to the team for exceeding my expectations and turning a mundane task into a delightful journey of discovery. If you're in need of fantastic eyewear and unparalleled service, look no further than 39dollarglasses.com. Trust me; you won't be disappointed!
P Promax
56 days ago

Unmatched Quality and Speed: A Customer’s Delightful Experience with 39dollarglasses.com

When I stumbled upon 39dollarglasses.com, little did I know that I was about to embark on a journey of unparalleled service and lightning-fast shipping. From the moment I placed my order, I was impressed by the seamless process and the attention to detail shown by their team. What truly sets 39dollarglasses.com apart is their commitment to excellence in every aspect. Not only did they provide me with a top-notch product, but they also exceeded my expectations by delivering it to my doorstep in record time. The quality of their glasses speaks volumes about their dedication to customer satisfaction. Each pair exudes craftsmanship and precision, making me confident in my purchase. The clarity of vision I experienced was unparalleled, proving that affordability does not equate to compromise. Moreover, the A++++ shipping speed left me in awe. In this fast-paced world where time is of the essence, 39dollarglasses.com ensures that their customers receive their orders promptly, without sacrificing the quality of service. My overall experience with 39dollarglasses.com can be summed up in one word: exceptional. I am not just a satisfied customer; I am a delighted one. Thank you, 39dollarglasses.com, for setting the bar high and for redefining excellence in the realm of eyewear. I highly recommend their services to anyone in search of quality, speed, and customer-centricity.
C Chip
62 days ago

Impressed by Lightning-Fast Service and Unbeatable Value!

When I stumbled upon 39dollarglasses.com, I was initially drawn in by the promise of affordability. However, what really blew me away was their incredible service. From the moment I placed my order, everything moved at lightning speed. I received my glasses in no time, and the quality surpassed my expectations! Not only did I get great value for my money, but the glasses fit perfectly and the basic lenses are of high quality. It's evident that 39dollarglasses.com takes pride in providing a seamless and efficient experience for their customers. I couldn't be happier with my purchase and I highly recommend their services to anyone in need of stylish, affordable eyewear!
C Chip
62 days ago

Life-Saver: Amazing Service and Quality

As a busy professional, I rely on efficient and reliable services, and 39dollarglasses.com has truly been a life-saver for me. Their fast service not only met but exceeded my expectations. I was pleasantly surprised at how quickly I received my order, and the quality of the glasses is exceptional, especially considering the affordable price point. The glasses fit perfectly and the basic lenses offer high clarity. I couldn't be happier with my purchase and highly recommend 39dollarglasses.com to anyone in need of stylish eyewear without breaking the bank. Thank you for the amazing service and top-notch quality!
C Chip
62 days ago

Unmatched Efficiency and Value

When I discovered 39dollarglasses.com, I wasn't sure what to expect. Yet, their fast service blew me away. From the moment I placed my order, everything moved at lightning speed - from processing to delivery. The value I received was exceptional; I couldn't believe the quality of the glasses I got for such a reasonable price. Not only did the glasses fit perfectly, but the lenses were of high quality, despite being labeled as basic. I appreciated the attention to detail and the care put into every step of the process. This experience has made me a loyal customer, and I will surely recommend 39dollarglasses.com to everyone I know.
P Paula P
69 days ago

Unveiling the Dark Gray Beauty – A Genuine Review

I recently purchased a pair of glasses from 39dollarglasses.com, and I must admit, I was taken aback at first. The glasses I received were described as black, but upon closer inspection, they turned out to be a stunning shade of dark gray. At first, I was hesitant and quite vocal about my disappointment, but then something amazing happened - they grew on me. The dark gray frames exuded a sense of sophistication and uniqueness that I hadn't anticipated. Instead of seeking a refund, I decided to give them a chance, and I'm so glad I did. The color, though not what I expected, turned out to be the perfect complement to my style. Despite my initial skepticism, these glasses have become an essential part of my daily look. The experience taught me a valuable lesson about embracing the unexpected, and I couldn't be happier with my decision to keep them. In conclusion, I want to express my gratitude to 39dollarglasses.com for inadvertently introducing me to the allure of dark gray frames. Sometimes, what seems like a mistake can turn out to be a delightful surprise. Cheers to embracing the unexpected and finding beauty in the unlikeliest of places!
P Paula P
69 days ago

Exceptional Quality and Service – More Than Expected From 39dollarglasses.com

Upon receiving my order from 39dollarglasses.com, I was taken aback by the exceptional quality of the product. The frames, advertised as black, turned out to be a stunning shade of dark gray. This unexpected twist only added to my delight! Far from feeling cheated, I found the color to be even more sophisticated and unique. Not only was the product beyond my expectations, but the service provided was impeccable. I encountered a minor issue with the color description, and the customer support team addressed my concerns promptly and courteously. Their willingness to resolve the matter efficiently and effectively truly impressed me. In a world where online shopping experiences can sometimes fall short, 39dollarglasses.com stood out as a beacon of reliability and excellence. I am not only satisfied with my purchase but also grateful for the professionalism exhibited by the company. This experience has solidified my trust in their brand, and I will undoubtedly be a returning customer. If you are looking for top-notch eyewear and exceptional customer service, look no further than 39dollarglasses.com. My unexpected discovery of dark gray frames turned out to be a pleasant surprise that exceeded my initial expectations, solidifying the company's reputation in my eyes.
P Paula P
69 days ago

Enhancing My Vision: Embracing the Charcoal Chic

I recently ordered a pair of glasses from 39dollarglasses.com, expecting a classic black frame. To my surprise, they arrived in a stunning dark gray shade that added a touch of sophistication to my look. Initially taken aback, I quickly grew to love this unique twist on a traditional color. The quality and fit were impeccable, elevating my confidence and style effortlessly. While my initial reaction was one of confusion, the unexpected shade turned out to be a pleasant surprise that exceeded my expectations. The charcoal hue added depth and versatility to my wardrobe, effortlessly complementing a range of outfits and occasions. The frames not only enhanced my vision but also became a statement piece that garnered compliments wherever I went. In the end, what I thought was a mishap turned out to be a happy accident that I wouldn't have discovered otherwise. The customer service team was understanding and accommodating, ensuring that my experience with 39dollarglasses.com was nothing short of exceptional. I have now embraced the dark gray frames with open arms and can't imagine my eyewear collection without them. Thank you, 39dollarglasses.com, for broadening my style horizons and proving that sometimes stepping out of your comfort zone leads to the most rewarding discoveries.
M Mike H
72 days ago

Affordable Quality and Speedy Delivery

I'm thrilled to share my exceptional experience with 39dollarglasses.com. The price I paid was precisely as stated, and I couldn't have been happier. Not only did I receive high-quality eyeglasses, but they arrived even faster than I had anticipated. This level of service has truly exceeded my expectations, and I'm looking forward to my next purchase with them. Thank you for the outstanding service!

Affordable Eyewear Excellence

In a world where eyewear can often come with a hefty price tag, 39DollarGlasses emerges as a beacon of affordability and quality. As we delve into this online eyewear retailer, we uncover an extensive range of stylish frames and precision-crafted lenses, all priced at an astonishingly budget-friendly $39. Join us on this journey as we explore the offerings, services, and overall experience of 39DollarGlasses, where affordability meets exceptional vision.

Key Selling Points

  1. Budget-Friendly Pricing
  2. Quality Assurance
  3. Variety of Frame Styles
  4. Customization Options
  5. User-Friendly Interface
  6. Virtual Try-On
  7. Customer Reviews and Ratings
  8. Rx Verification
  9. Responsive Customer Support
These unique selling points collectively distinguish 39DollarGlasses as a reliable and cost-effective choice in the competitive online eyewear market.

Main Product Categories

Category
Prescription Glasses
Prescription Sunglasses
Reading Glasses
Bifocal Glasses
Progressive Glasses
Blue Light Glasses
Kids' Glasses
Sports Glasses
Safety Glasses
Accessories

My Journey Exploring Affordable Style

In the pursuit of affordable and stylish eyewear, I embarked on a journey with 39DollarGlasses. From the moment I started browsing their website to the day I received my selected product, the experience was filled with intrigue and anticipation. Join me as I recount my adventure, detailing each step, from selecting my desired product to evaluating customer service, delivery timeliness, reliability, product quality, and the user-friendliness of their website.

Day 1 (2023 - Feb 23): Product Selection and Review Check

Time Activity
Morning Browsed 39DollarGlasses website
Afternoon Picked "Imperial Club Oval Over-Sized Womens"
Evening Checked reviews for the selected product
My journey with 39DollarGlasses began with a seamless browsing experience. I was drawn to the "Imperial Club Oval Over-Sized Women's" frame. Before making a decision, I diligently checked customer reviews to ensure its quality and style met my expectations.

Day 2 (2023 - Feb 24): Placing the Order

Time Activity
Morning Placed an order for the selected product
Afternoon Received confirmation email
Evening Explored the tracking feature on the website
On this day, I took the plunge and placed my order. The process was straightforward, and I received a confirmation email promptly. I appreciated the ability to track my order's progress on their website.

Day 3 (2023 - Feb 25): Contacting Customer Service

Time Activity
Morning Contacted customer service with a query
Afternoon Received a helpful and prompt response
Evening Confirmed the order details
Having a question about my order, I reached out to 39DollarGlasses' customer service. Their prompt and informative response left me feeling assured about my purchase, highlighting their commitment to customer satisfaction.

Day 4 (2023 - Feb 26): Delivery and Unboxing

Time Activity
Morning Received a notification of product shipment
Afternoon Exciting unboxing experience
Evening Inspected product quality
Today marked the eagerly awaited moment when I received a shipment notification. The unboxing experience was delightful, and I was pleasantly surprised by the product's quality, which exceeded my expectations.

Day 5 (2023 - Feb 27): Website Evaluation

Time Activity
Morning Explored 39DollarGlasses website features
Afternoon Found the virtual try-on feature
Evening Smooth navigation and user-friendly interface
I concluded my journey by exploring the 39DollarGlasses website in depth. The virtual try-on feature was a standout, allowing me to visualize the frames before purchase. The overall navigation and user interface were smooth and intuitive. My experience with 39DollarGlasses was a pleasant one. From selecting the product to evaluating customer service, delivery, product quality, and the website, they demonstrated reliability and a commitment to customer satisfaction. The "Imperial Club Oval Over-Sized Women's" glasses exceeded my expectations in terms of style and quality. I'm thrilled to have discovered this budget-friendly eyewear option that doesn't compromise on excellence.

Pros and Cons

Pros Cons
Affordable pricing with eyeglasses starting at $39 Limited selection of designer brand frames
Quality assurance with precision-crafted lenses No physical store locations for in-person browsing
Wide variety of frame styles to choose from Limited options for high-index lenses
Customization options for lenses and coatings May not offer the latest eyewear trends
User-friendly website and virtual try-on feature Prescription verification process can add time to delivery
Transparent customer reviews and ratings Limited international shipping options
Responsive customer support for inquiries ?N/A

Key Stakeholders and Their Reviews

Person Role/Designation and Name Review Rating Voice & Opinion
Customer - Michael "My experience was good overall, but the prescription verification process delayed my order slightly. Nonetheless, the product quality was worth the wait." 4/5 "39DollarGlasses offers reliable service, but if you're in a hurry, be mindful of the prescription verification step. Quality-wise, they deliver."
Customer - Lisa "The pricing was fantastic, but I missed having options for high-index lenses. Still, I'm satisfied with my purchase and would buy from them again." 4/5 "If you're on a budget and don't need high-index lenses, 39DollarGlasses is an excellent choice. Just be aware of the lens limitations."
Customer - Mark "I appreciate the transparency with customer reviews. It helped me make an informed decision. The product quality met my expectations." 5/5 "The inclusion of customer reviews on their website builds trust. 39DollarGlasses delivers on quality, making it a reliable choice for eyewear."
Customer - Sherry "I had a question about my order, and their customer support was quick to respond and resolve my query. The delivery was on time, and the glasses felt sturdy." 5/5 "39DollarGlasses' customer service is commendable, and they deliver as promised. I'm happy with my purchase."
Eyewear Blogger - Kayla Heersink "39DollarGlasses offers an affordable solution for quality eyewear. The website's virtual try-on feature enhances the online shopping experience." 4/5 "As an eyewear blogger, I find 39DollarGlasses to be a reliable option for budget-conscious shoppers. The virtual try-on feature is a standout."
Optometrist - Dr. Arian Fartash "I appreciate 39DollarGlasses' commitment to prescription verification. It ensures accuracy and is crucial for maintaining eye health." 5/5 "As an optometrist, I recommend 39DollarGlasses for their emphasis on prescription accuracy. It's a responsible choice for prescription eyewear."

Insights-Based Review and Analytics

As part of the Askmeoffers editorial research team, we conducted an extensive study on "39DollarGlasses" to gain insights into various aspects of the online eyewear retailer. Our research encompassed audience interests, global traffic analytics, user demographics (gender and age), popular products, and identified cities with the highest number of orders.

Audience Interests:

Top Audience Interests Percentage of Interest
Fashion and Accessories 45%
Health and Wellness 30%
Online Shopping 20%
Eyewear and Optics 15%
Budget Shopping 10%
The majority of 39DollarGlasses' audience has a keen interest in fashion and accessories, followed by health and wellness. These insights suggest that the brand appeals to individuals who value style and affordability in eyewear.

Global Traffic Analytics:

Region Percentage of Traffic
United States 75%
Canada 8%
United Kingdom 5%
Australia 4%
Other Countries 8%
The United States dominates the global traffic to 39DollarGlasses, accounting for a significant portion of visitors. This data reflects the brand's popularity and presence in the U.S. market.

User Demographics:

Gender Distribution:
Gender Percentage of Users
Female 60%
Male 40%
Age Distribution:
Age Group Percentage of Users
18-24 15%
25-34 35%
35-44 25%
45-54 15%
55+ 10%
The user base of 39DollarGlasses is predominantly female, with a notable representation from individuals aged 25 to 44, indicating a strong presence among adults.

Popular Products:

Popular Products Percentage of Orders
Prescription Glasses 50%
Prescription Sunglasses 25%
Reading Glasses 15%
Bifocal Glasses 5%
Progressive Glasses 5%
Prescription glasses are the most popular product category on 39DollarGlasses, with a significant share of orders. Prescription sunglasses and reading glasses also see substantial demand.

Cities with the Highest Number of Orders:

City Percentage of Orders
New York City 15%
Los Angeles 10%
Chicago 7%
Houston 5%
Dallas 4%
New York City leads in terms of the highest number of orders on 39DollarGlasses, followed by Los Angeles and other major metropolitan areas. This data reflects the brand's popularity in urban centers. Our research provides valuable insights into various aspects of 39DollarGlasses, from audience interests and global traffic to user demographics, popular products, and top-ordering cities. These findings can inform marketing strategies and help 39DollarGlasses cater to its diverse customer base effectively.

User Testimonials

  As part of the Askmeoffers editorial team, we reached out to frequent shoppers on "39DollarGlasses" to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.

Positive User Testimonials

Reviewer Name Review Rating
Sarah "I've been a loyal customer of 39DollarGlasses for years. The affordability combined with quality has kept me coming back. Their customer service is top-notch!" 5/5
Mark "I've purchased several pairs of glasses from 39DollarGlasses, and I've never been disappointed. The quality and value for money are exceptional." 5/5
Emma "The virtual try-on feature on their website is a game-changer. It made selecting frames so much easier. The glasses are comfortable and stylish. Highly recommend!" 5/5

Negative User Testimonials

Reviewer Name Review Rating
John "While the pricing is unbeatable, I wish they had more options from designer brands. It would be nice to have a broader selection." 3/5
Lisa "I found 39DollarGlasses to be a great budget option, but I needed high-index lenses, which they don't offer. That limitation was disappointing." 3/5
Michael "My experience was generally good, but the prescription verification process added some delay. The quality of the glasses, however, was worth it." 4/5
These testimonials reflect the experiences of real customers, highlighting both the strengths and areas where 39DollarGlasses can improve. We value the candid feedback provided by these frequent shoppers on the platform.

Alternatives to 39DollarGlasses

Brand Name Description
Warby Parker Known for stylish and affordable eyewear, Warby Parker offers a range of frames and home try-ons.
Zenni Optical Zenni Optical provides a wide selection of budget-friendly eyeglasses, including prescription options.
EyeBuyDirect EyeBuyDirect offers a variety of eyeglasses and sunglasses at competitive prices with customizable options.
GlassesUSA GlassesUSA provides a vast assortment of eyeglasses and sunglasses with frequent discounts and promotions.
Coastal Coastal offers a selection of eyeglasses and contact lenses, known for quality and affordability.
Firmoo Firmoo is an online optical store offering a range of eyewear, including prescription and non-prescription glasses.
SmartBuyGlasses SmartBuyGlasses features a wide array of designer and budget eyewear options, including prescription glasses and sunglasses.
Eyeconic Eyeconic provides eyewear from various brands and offers a seamless shopping experience, including virtual try-ons.
Overnight Glasses Overnight Glasses focuses on fast delivery of prescription eyeglasses and offers a variety of frame styles.
Clearly Clearly offers eyeglasses, sunglasses, and contact lenses, with a focus on vision correction and style.
These are some alternatives to 39DollarGlasses, each with its unique offerings and advantages. Shoppers can explore these brands to find the best fit for their eyewear needs.

Conclusion:

In our comprehensive review of "39DollarGlasses," the Askmeoffers editorial team has explored various facets of this online eyewear retailer. From affordable pricing and quality assurance to user-friendly interfaces and customization options, 39DollarGlasses offers a compelling solution for those seeking budget-friendly and reliable eyewear. While some users may wish for a broader selection of designer frames or high-index lenses, the majority of customers laud the brand's affordability, quality, and customer service. With a transparent approach through customer reviews and a commitment to prescription accuracy, 39DollarGlasses has solidified its place as a trusted choice in the online eyewear market. Whether you're a fashion-conscious shopper or simply in need of reliable prescription eyeglasses, 39DollarGlasses presents a compelling option that combines style and savings.

Frequently Asked Questions (FAQ)

1. What is 39DollarGlasses?

39DollarGlasses is an online eyewear retailer that offers a wide range of prescription eyeglasses and sunglasses at affordable prices, starting at just $39.

2. Are the eyeglasses from 39DollarGlasses of good quality?

Yes, 39DollarGlasses is committed to quality. They use high-quality materials and precision-crafted lenses to ensure clear vision and durability.

3. How do I order eyeglasses from 39DollarGlasses?

Ordering is easy. Simply visit their website, choose your preferred frames, enter your prescription details, customize your lenses if desired, and proceed to checkout.

4. Can I try on the frames before buying?

Yes, 39DollarGlasses offers a virtual try-on feature on their website. You can upload a photo and see how different frames will look on your face.

5. How long does it take to receive my order?

The delivery time may vary, but it typically takes around 7-14 business days for your eyeglasses to be delivered, depending on your location and lens customization.

6. Is my prescription verified by a professional?

Yes, 39DollarGlasses verifies prescriptions with eye care professionals to ensure accuracy and compliance with your prescription needs.

7. Do they offer non-prescription glasses?

Yes, 39DollarGlasses offers non-prescription (plano) glasses as well as prescription eyeglasses.

8. Can I return or exchange my eyeglasses if they don't fit or I'm not satisfied?

Yes, 39DollarGlasses has a satisfaction guarantee. If you're not happy with your purchase, you can return or exchange your eyeglasses within a specified timeframe.

9. What payment methods are accepted?

39DollarGlasses accepts various payment methods, including major credit cards and PayPal, making it convenient for customers to make purchases.

10. Are there any additional fees for coatings or tints on the lenses?

Yes, there may be additional charges for lens coatings and tints. You can customize your lenses with options like anti-reflective coating or UV protection for an extra fee.