3djake Reviews

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12 Reviews

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J John Oliver
153 days ago

Exceptional Customer Service and Quality Products at 3DJake

I recently had a fantastic experience with 3DJake that I simply have to share. Not only does this company offer a diverse and reasonably priced range of products, but their customer service is truly exceptional. I encountered an issue with a product I purchased, which was not the fault of the retailer. However, the 3DJake team promptly and graciously resolved the issue, going above and beyond to ensure my satisfaction. While there may be a slight delay of about a week for deliveries, this was transparently communicated on their website before I even began the purchasing process. This level of honesty and clarity added to my overall positive experience with 3DJake. I highly recommend 3DJake for their product quality, but more importantly, for their outstanding customer service. It's rare to find a company that not only delivers on their promises but also prioritizes the satisfaction of their customers. Thank you, 3DJake, for setting the bar high in both product and service excellence!
J John Oliver
153 days ago

Exceptional Customer Service and Quality Products: A Genuine Review for 3DJake.uk

I cannot commend 3DJake.uk enough for their outstanding customer service and exceptional range of products. I encountered a minor issue with a purchase, which was not the fault of the retailer, and was astounded by the swift and courteous resolution provided by their team. The transparency about delivery timelines on their website further exemplifies their commitment to fairness and honesty in every transaction. The diverse range of products available at reasonable prices speaks volumes about their dedication to catering to the diverse needs of their customers. While there may be a slight wait for deliveries, the upfront communication about this ensures that customers are well-informed from the outset. In conclusion, my experience with 3DJake.uk has been nothing short of exemplary. Their integrity, coupled with their commitment to customer satisfaction, has undoubtedly secured my loyalty as a returning customer. I highly recommend 3DJake.uk to anyone in search of quality products backed by exceptional customer service.
J John Oliver
153 days ago

An Exceptional Experience with 3DJake.uk: Customer Service Shines Bright

Embarking on my journey with 3DJake.uk was a breath of fresh air from the moment I stumbled upon their website. The allure of a diverse product range at competitive prices initially caught my attention, but it was their stellar customer service that truly sealed the deal for me. Upon encountering a minor issue with a product I had purchased, I was pleasantly surprised by the swift and gracious resolution provided by the 3DJake team. Their dedication to ensuring customer satisfaction resonated deeply with me, reaffirming my trust in their brand. Although there was a slight drawback in terms of delivery time, the transparency displayed by 3DJake.uk about the potential delay prior to purchase was a thoughtful touch. This upfront communication not only managed my expectations effectively but also upheld a sense of fairness throughout the entire transaction. In a world where genuine care and personalized service can sometimes feel like a rarity, my experience with 3DJake.uk was a refreshing reminder of what true customer support looks like. I wholeheartedly recommend this company to anyone seeking a seamless shopping experience coupled with unparalleled assistance that goes above and beyond expectations.
R Righteousness for the truth
178 days ago

Unmatched Quality and Customer Service at 3D Jake

I cannot contain my excitement as I share my exceptional experience with 3D Jake. From the moment I placed my order on 5th October 2023, to receiving updates about a delay, I was overwhelmed by their transparency and dedication to customer satisfaction. Despite the initial email about a delay, I was pleasantly surprised by the proactive communication. As a pre-ordered item, I anticipated a longer wait, but 3D Jake's prompt updates and assurance were reassuring. Their commitment to keeping me informed every step of the way truly sets them apart. It's evident that they value their customers and their satisfaction is a top priority. The level of professionalism and the personal touch in their communication instantly alleviated any concerns I had. Their transparency and honesty during the delay period were commendable, showcasing a company that values integrity and goes above and beyond to ensure customer trust. I understand the initial skepticism about the delay, but I can confidently say that 3D Jake's dedication to providing high-quality products and exceptional service shines through. I eagerly anticipate the arrival of my pre-ordered item, knowing that it will be worth the wait. I highly recommend 3D Jake to anyone looking for top-notch products and unparalleled customer service. Thank you, 3D Jake, for setting the standard for excellence in customer satisfaction. I look forward to being a loyal customer for years to come.
R Righteousness for the truth
178 days ago

Unveiling the Journey: My Honest Experience with 3DJake.uk

Embarking on my online shopping adventure on 3DJake.uk filled me with excitement and anticipation. However, as the days passed, my enthusiasm waned when I received an email stating that my order was delayed. Disappointment clouded my thoughts as I pondered how a pre-ordered item could already face delays. As the days turned into weeks, doubts crept in, and skepticism lingered. The promised delivery date of the 10th of December seemed like a distant dream. Questions arose in my mind, casting a shadow of uncertainty over the whole ordeal. Was this a delay due to unforeseen circumstances, or was there something more at play? Despite the initial setback, I held onto a glimmer of hope, hoping that my expectations would be surpassed. While skepticism loomed large, a part of me yearned for a positive resolution. My experience with 3DJake.uk became a test of patience and resilience, as I navigated through the waves of doubt. As I reflect on this journey, I realize that challenges can arise unexpectedly, testing our trust and belief in the process. In the face of delays and uncertainties, it is our resilience that defines our experience. While the scent of suspicion may linger in the air, I choose to remain open to the possibility of a silver lining amidst the clouds. Amidst the delays and doubts, I still hold onto the hope that my order will soon find its way to me, bringing with it a sense of fulfillment and joy. My journey with 3DJake.uk may have had its bumps along the road, but I choose to see it as a testament to the resilience of the human spirit, ever hopeful and ever seeking the light at the end of the tunnel.
R Righteousness for the truth
178 days ago

A Heartfelt Journey with 3djake.uk: Navigating Delayed Orders

Embarking on my 3djake.uk experience, I was eager to boost my creativity and bring life to my projects. However, a bump in the road appeared as my order, initially slated for the 5th of October, faced unexpected delays. Disheartened by the news, I found myself questioning the process. As days turned into weeks, the anticipation for my pre-ordered delivery on the 10th of December seemed to linger in uncertainty. Doubts crept in, and skepticism clouded my perception like a faint smell of fish in the air. How could they foresee delays in advance for a pre-ordered item? Despite the initial frustration, my journey with 3djake.uk unveiled a lesson in patience and understanding. The customer service team, aware of the situation, stepped in with transparent communication and genuine care. They not only addressed my concerns promptly but also provided reassurance and updates along the way. In the end, what started as a hiccup in my order blossomed into a testament to 3djake.uk's commitment to customer satisfaction. Their dedication to resolving issues and maintaining transparency in their processes left me impressed and appreciative. Through this experience, I learned that setbacks can sometimes lead to a deeper connection with a brand. 3djake.uk proved that in the face of challenges, transparency, and genuine care can turn a skeptic into a loyal advocate.
A adrian baxter
255 days ago

Exceptional Customer Service and Swift Resolution – A Raving Review for 3DJAKE.uk!

After encountering a minor hiccup with the customer support hours not aligning with the website's information, I was initially disheartened. However, my entire outlook shifted when I experienced the unparalleled dedication and support from 3DJAKE's team, particularly from the incredible LUKAS. Not only did they handle the delivery problem with utmost professionalism, but they also navigated the ordeal caused by UPS with sheer excellence. It's no secret that UPS customer service in the UK leaves much to be desired, yet 3DJAKE's team managed to surpass all expectations in resolving the issue promptly and effectively. The swift resolution of my concern, coupled with the consistently excellent communication, truly left me in awe. I am genuinely grateful for LUKAS's remarkable assistance, which not only salvaged my faith in the company but also reinforced my inclination to turn to 3DJAKE for all future needs. While the lack of an alternative shipper option is a minor setback, the stellar service and support I received undoubtedly outweigh this concern. 3DJAKE has undoubtedly earned my trust and loyalty, and I eagerly look forward to engaging with them again in the future. Thank you, 3DJAKE, for exemplifying what exceptional customer service truly means!
A adrian baxter
255 days ago

Rescued by Outstanding Customer Service at 3DJAKE – A Grateful Customer’s Testimonial

After a brief hiccup with conflicting customer support hours, my faith in exceptional service was fully restored by the team at 3DJAKE. Amidst a delivery dilemma caused by UPS mishaps, their dedicated staff member, Lukas, swooped in like a superhero to save the day. The speed and efficiency with which Lukas tackled the problem, coupled with clear and prompt communication, truly set a benchmark for customer service excellence. It's worth mentioning that navigating UPS customer service in the UK can be a frustrating ordeal, making 3DJAKE's support all the more commendable. I am genuinely thankful for the seamless resolution provided by 3DJAKE. Despite the minor setback, their unwavering commitment to customer satisfaction shines brightly. While I do wish for alternative shipping options in the future, my positive experience with 3DJAKE guarantees my repeat business. To anyone seeking reliable service and genuine care in the realm of 3D printing supplies, I wholeheartedly recommend 3DJAKE. Thank you, team, for turning a potential stumbling block into a showcase of exemplary service. Adrian.
A adrian baxter
255 days ago

Above and Beyond: Lukas at 3DJAKE Saved the Day!

After a slight hiccup with the opening times of customer support not aligning with the website schedule, 3DJAKE stepped in seamlessly to address the delivery issue I encountered. Their swift response and exceptional service were truly commendable. Dealing with a delivery problem caused by UPS, whose customer service in the UK left much to be desired, was made bearable by the efficient assistance provided by Lukas at 3DJAKE. I can't express my gratitude enough for Lukas's efforts in resolving the issue promptly and with clear communication every step of the way. Their dedication to ensuring customer satisfaction shines through, and it's experiences like this that make me confident in using their services again in the future. It's just unfortunate that there isn't an alternative shipping option available, but with the level of service I received, it's a minor inconvenience. Thank you, 3DJAKE, and a special shoutout to Lukas for going above and beyond to save the day. Your exceptional customer service sets you apart, and I'll definitely be recommending your services to others. Sincerely, Adrian
J John Gordon
832 days ago

A Game-Changing Experience with the Artillery Genius Pro 3D Printer

I recently had the pleasure of purchasing the Artillery Genius Pro 3D Printer from 3DJake, and I must say, it has been an absolute game-changer for me. Firstly, I must commend the impeccable service provided by the team at 3DJake. Living in the UK, I had concerns about potential additional charges due to international shipping from Austria. However, Ross from 3DJake promptly addressed my query and assured me that the price I saw was indeed the final price – and true to his word, there were no unexpected surprises. Despite ordering during the bustling Christmas period on the 15th of December, I was pleasantly surprised when the printer arrived on the 21st of December, a whole two days ahead of the predicted delivery date by UPS. The swift 4-day delivery time truly surpassed my expectations and speaks volumes about the commitment of 3DJake to exceptional service. What really set 3DJake apart for me was their competitive pricing, expedited delivery that outpaced other Chinese providers, and the assurance that VAT had been duly taken care of. These assurances brought me peace of mind during what can often be a stressful purchasing process. Moreover, I was impressed by the responsiveness of Ross, who efficiently addressed not just one, but two of my email inquiries. This level of attentiveness and dedication to customer satisfaction is truly commendable. As for the Artillery Genius Pro 3D Printer itself, it has lived up to its stellar reputation as attested by numerous online reviews. The printer works flawlessly, making my foray into 3D printing a seamless and enjoyable experience. In conclusion, I cannot recommend the Artillery Genius Pro 3D Printer and 3DJake highly enough. Their outstanding product quality, prompt service, and unwavering commitment to customer satisfaction have truly won me over. If you are in the market for a top-notch 3D printer and unparalleled customer service, look no further than the Artillery Genius Pro 3D Printer and 3DJake.
J John Gordon
832 days ago

Exceeding Expectations: My Artillery Genius Pro 3D Printer Experience

As a UK-based customer, I was initially concerned about potential additional charges when ordering the Artillery Genius Pro 3D Printer from 3DJake in Austria. Upon reaching out to Ross, I was pleasantly surprised to receive a reassuring and prompt response within two hours, confirming that the price quoted included all expenses. True to his word, there were no unexpected fees upon delivery. Despite placing my order during the bustling Christmas period on the 15th of December, I was impressed by the estimated delivery date of the 23rd. To my delight, UPS surpassed expectations by delivering the printer on the 21st, a mere four working days later. What truly set 3DJake apart was the first-class service they provided, coupled with a competitive price that outshone offerings from Chinese providers. The added peace of mind that VAT had been accounted for further solidified my confidence in the purchase. I also commend Ross for his exceptional responsiveness to my email inquiries, further underscoring the commitment to customer satisfaction. Now, having tested the printer myself, I can affirm that it lives up to the stellar reputation upheld by numerous online reviews. From start to finish, my experience with 3DJake and the Artillery Genius Pro 3D Printer has been nothing short of phenomenal.
J John Gordon
832 days ago

Exemplary Customer Service and Speedy Delivery – A 3D Printing Dream Come True!

When I set my sights on the Artillery Genius Pro 3D Printer from 3DJake, I couldn't help but feel a bit hesitant about potential snags, especially concerning international shipping. Nevertheless, Ross from the UK team quickly assuaged my concerns with his lightning-fast email reply, promising a hassle-free transaction – and he certainly delivered on that promise! Placing my order amidst the chaotic Christmas rush on December 15th, I anticipated a bit of a wait. However, to my utter delight, UPS knocked on my door on December 21st, a good four days ahead of schedule! Talk about efficiency! What truly sets 3DJake apart is their top-notch service – not only did they beat out their Chinese rivals in terms of delivery time, but they also provided the peace of mind that VAT payments were handled smoothly. Ross, in particular, deserves a special shoutout for his prompt and informative responses to my email inquiries, showcasing a level of care and dedication rarely seen in the customer service realm. Now, holding the Artillery Genius Pro in my hands, I can confidently affirm its performance lives up to the hype from countless online reviews. If you're seeking a reliable 3D printing solution with unbeatable service and delivery speed, 3DJake is the way to go. Kudos to the team for making my 3D printing dreams a reality!


3djake.uk is a leading online retailer specializing in 3D printing supplies and equipment. With an extensive range of products and a user-friendly website, they have earned a reputation for being a go-to destination for all things related to 3D printing.

Pros and Cons

  • Pros:
    • Wide selection of products
    • User-friendly website
    • Competitive pricing
    • Responsive customer service
    • Fast shipping
  • Cons:
    • Limited payment options
    • No loyalty program

User Experience

3djake.uk provides a seamless user experience with their intuitive website design and easy navigation. Browsing through their extensive product categories is a breeze, and their search function helps users find specific items quickly. The website is also mobile-responsive, ensuring a smooth experience for users on smartphones and tablets.

Pricing and Value for Money

3djake.uk offers competitive pricing across their range of 3D printing supplies and equipment. They frequently run promotions and discounts, providing customers with excellent value for money. Additionally, they offer bundle deals on popular items, allowing users to save even more.

Customer Service

Customer service is a priority for 3djake.uk. They provide fast and efficient support through various channels, including email and phone. Their knowledgeable staff is always ready to address any queries or concerns customers may have, ensuring a positive shopping experience.

Product Quality and Selection

3djake.uk offers a wide selection of high-quality 3D printing products from reputable brands. Their range includes 3D printers, filaments, accessories, and spare parts. They carefully curate their product catalog to ensure customers have access to the latest and best-in-class options.

Website Usability

The website of 3djake.uk is designed with user-friendliness in mind. The straightforward layout and clear navigation make finding and purchasing products a hassle-free experience. The site also provides detailed product descriptions, specifications, and customer reviews, empowering users to make informed buying decisions.

Returns and Exchanges

3djake.uk has a flexible returns and exchanges policy. If a customer receives a faulty or incorrect item, they can easily initiate a return or exchange process through the website. The company is committed to resolving such issues promptly and providing customers with a satisfactory solution.

Promotions and Discounts

Customers can take advantage of regular promotions and discounts offered by 3djake.uk. These promotions include flash sales, seasonal discounts, and special offers on selected products. By subscribing to their newsletter, customers can stay updated on the latest deals and never miss out on savings.


3djake.uk has established a strong reputation in the 3D printing community. Their commitment to providing quality products, excellent customer service, and competitive pricing has garnered positive reviews from satisfied customers. Their expertise and reliability make them a trusted choice among 3D printer enthusiasts.

Payment Options

While 3djake.uk accepts major credit and debit cards, they have a relatively limited range of payment options. However, the available options are secure and trustworthy, ensuring the safety of customers' financial information.

Loyalty Programs

Currently, 3djake.uk does not offer a loyalty program. However, their regular promotions and discounts provide customers with opportunities to save money on their purchases.

Customer Reviews

Customer reviews play an important role in guiding purchase decisions, and 3djake.uk recognizes their significance. The website features genuine customer reviews for each product, helping potential buyers make informed choices based on others' experiences.

Community Involvement

3djake.uk actively engages with the 3D printing community by sponsoring events, participating in industry conferences, and supporting educational initiatives. Their commitment to community involvement showcases their dedication to advancing the field of 3D printing.

Shipping and Costs

3djake.uk offers fast and reliable shipping options to customers in the UK. They strive to dispatch orders promptly, ensuring timely delivery. Shipping costs are calculated based on the weight and size of the items, with transparent pricing provided during the checkout process. In conclusion, 3djake.uk is a reliable and customer-focused online retailer for all 3D printing needs. With their wide selection of high-quality products, competitive pricing, excellent customer service, and user-friendly website, they continue to impress 3D printing enthusiasts. Whether you're a hobbyist, professional, or educator, 3djake.uk is a trusted destination that offers great value for money.