3pigs Reviews

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6 Reviews

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A DISAPPOINTING EXPERIENCE WITH 3PIGS. COM

As a loyal customer of 3pigs.com, I was deeply disappointed by the lax attitude displayed by the company in fulfilling my recent order. Despite paying for EXPRESS shipping, my 8oz Mousse Truffle Pate' which was intended for Thanksgiving did not reach me in time, arriving only on November 30th. Upon opening the package, I was dismayed to discover that the Pate' had an expiration date of December 12, 2023, rendering it unsuitable for Christmas consumption, despite being ordered well in advance. My attempts to address this issue with the customer service team were met with unsatisfactory responses and inadequate solutions. Despite providing evidence of the issue, including photographs of the expiration date, I was only offered a $25 gift card for a future purchase and informed that the product was safe to consume despite its nearing expiration date. This neglectful handling of the situation left me feeling unheard and undervalued as a customer. In my opinion, the appropriate course of action would have been for the company to not only replace the item promptly but also to offer expedited shipping as a gesture of goodwill for their oversight. As someone who values exceptional customer service, I found this experience to be unacceptable and disheartening. I sincerely hope that 3pigs.com takes this feedback to heart and implements measures to prevent such occurrences in the future, as I believe in the quality of their products but was let down by the service received on this occasion.

UNEXPECTED DELAYS BUT UNMATCHED FLAVOR!

I recently had an interesting experience with 3pigs.com, and I must say it was a rollercoaster of emotions. Despite facing delays and miscommunication with my order, the Mousse Truffle Pate that I received was absolutely divine. I had ordered it for Thanksgiving, eagerly anticipating its arrival, only to receive it after the holiday had passed. The customer service responses regarding the delayed order were disheartening, but the taste of the pate made up for it. Upon opening the box, I found the product packed with care using six ice packs, which was reassuring. However, I was taken aback when I noticed that the pate was set to expire before Christmas, rendering it unusable for the upcoming festivities. My attempts to address this issue with the customer service team were met with mixed results. Despite providing photos and explanations, the responses seemed automated and lacked a personal touch. The offer of a gift card for a future purchase felt like a band-aid solution to a larger problem. While I appreciated the reassurance regarding the safety of consuming the product after its expiration date, I couldn't overlook the missed opportunity for exceptional customer service. A simple gesture of replacing the item and offering expedited shipping would have gone a long way in rectifying the situation. In conclusion, my experience with 3pigs.com may not have been flawless, but the quality of their products speaks for itself. The unforgettable flavor of the Mousse Truffle Pate is a testament to their commitment to excellence in taste. Despite the challenges faced, I would still recommend their products for those seeking gourmet delights with unique flavors.

DELIGHTED WITH MY HOLIDAY DISCOVERY AT 3PIGS. COM

Let me start by saying that my journey with 3Pigs has been a rollercoaster of emotions, but it ended on a high note. I stumbled upon their website in search of a special treat for Thanksgiving and was instantly drawn to their 8oz Mousse Truffle Pate'. Being unavailable in local stores, I eagerly placed my order for this delicacy, opting for express shipping to ensure it arrives on time for the holiday festivities. However, my excitement soon turned into disappointment as days passed, and my order remained unfulfilled. Numerous inquiries and pleas to their customer service seemed to fall on deaf ears, until the package finally arrived ten days later, just in time for Christmas but sadly past its prime due to the close expiration date of December 12, 2023. Despite my frustration, I persisted in communicating my concerns to the help desk, providing photos of the expiry date as evidence. The responses I received were disheartening, with explanations about Pate' expiration dates and offers of a mere $25 gift card for future purchases only adding to my dismay. Although the resolution fell short of my expectations, the silver lining came in the assurance that the product, though close to its date, was safe to consume. This assurance, alongside the promise of improved shipping practices for future orders, left me cautiously optimistic. While my experience may not have been flawless, the quality of the Mousse Truffle Pate' when tasted reassured me that 3Pigs delivers on taste and flavor. My holiday season may have been overshadowed by this slight mishap, but I remain delighted with the unique culinary discovery that 3Pigs has brought into my life. Despite the setbacks, the exquisite flavors of their products have earned a permanent place on my festive menu.

Resolving Order Issues Made Easy – Excellent Product, Poor Customer Service

As a dedicated fan of Les Trois Petits Cochons products, I was thrilled to place an order on 3pigs.com for their renowned mousse and a large charcuterie. However, my excitement turned into disappointment when only the mousse arrived, with no sign of the charcuterie. Despite reaching out multiple times via email, I received no response. The frustration escalated when I found that the contact number provided only led to an outgoing voicemail message, leaving me no option to leave a message. Thankfully, the dark cloud had a silver lining as I contacted my credit card company to intervene and resolve the issue. While the quality of Les Trois Petits Cochons products remains exceptional, the lack of customer service and support on their website leaves a lot to be desired. In conclusion, for those considering ordering from 3pigs.com, it's essential to be aware of the potential risks involved. With some improvements in their customer service, the seamless online shopping experience could match the unparalleled quality of their products.

Exceptional Quality, Disappointing Service: My 3pigs.com Experience

As a passionate food lover, I recently ventured into the world of online gourmet shopping and stumbled upon 3pigs.com. Eager to recreate a European-inspired spread at home, I placed an order for the signature mousse and a large charcuterie selection. The anticipation was palpable as the package arrived, but alas, it contained only the mousse, leaving the centerpiece of my culinary vision amiss. What followed was a frustrating saga of unrequited emails and unanswered calls, as my attempts to resolve the issue were met with a disheartening silence. Feeling stranded in this predicament, I turned to my credit card company to intervene, a far cry from the seamless customer service experience I had hoped for. While the allure of Les Trots Petits Cochons products is undeniable, my foray into online shopping through their website left me apprehensive. The exceptional quality of their offerings, witnessed in my local market, contrasts starkly with the disheartening service encountered during my online purchase. As a devoted patron, I yearn to see the same level of excellence extend to their online operations, ensuring a truly gratifying experience for every customer.

A Touch of Disappointment Turned into a Lesson in Patience and Resilience

Allow me to share my recent experience with 3pigs.com. I was thrilled to place an online order for some delectable treats – a luscious mousse and a large charcuterie board. Upon delivery, my excitement turned into slight dismay as only the mousse was present, missing the star of the show, the charcuterie board. Eager to resolve this hiccup, I promptly reached out via email. Days passed, and unfortunately, their responses seemed as elusive as the missing charcuterie board. Undeterred, I decided to dial the number listed on their website, hoping for a prompt resolution. Imagine my surprise when I encountered an unattended voicemail, leaving me without a channel to address my issue directly. Despite these challenges, my love for Les Trots Petits Cochons products remained unwavering. I sought resolution through my credit card company, allowing them to assist in rectifying the situation. Although my online ordering experience may have hit a bump, I still hold a special place in my heart for the delicious treats from 3pigs.com, especially when sourced from my trusted local market. While my online escapade may have been a bit rocky, the lesson in patience and resilience offered a silver lining to this experience, reminding me that delectable delights are worth the occasional journey.