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12% users rated Very Good
12% users rated Excellent
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agence bendigo
Exemplary Customer Service – A Tribute to 4-pieds.com
I feel compelled to share my unparalleled experience with 4-pieds.com. Unfortunately, due to unforeseen circumstances, I had to send a chair back for repair in July. Fast forward 7 months, and I am delighted to report that not only is my chair back in immaculate condition, but the care and attention to detail provided by the team at 4-pieds.com were truly exceptional. Despite the extended timeframe, the communication from the customer service team was consistent and reassuring. They kept me informed every step of the way, ensuring that I never felt forgotten or neglected. The chair was returned looking as good as new, and the level of craftsmanship surpassed my expectations. I understand that delays can happen in any business, but it's how a company addresses and resolves these issues that truly sets them apart. I am grateful for the professionalism and dedication shown by the team at 4-pieds.com. The care they put into handling my situation with grace and efficiency has earned my unwavering trust and loyalty. If you are looking for a company that values its customers and goes above and beyond to ensure their satisfaction, look no further than 4-pieds.com. They have certainly won me over with their exceptional service and attention to detail. Thank you, 4-pieds.com, for turning a challenging situation into a shining example of outstanding customer service. C
Colette Garreau
Unyielding Beauty with a Hint of Frustration
Bonjour, I recently purchased a beautiful wooden-legged table with a ceramic top from 4-pieds.com about a year ago in Coignieres. Initial impressions were great, with the salesperson, Pascal, emphasizing the easy maintenance of the ceramic top. However, despite following 4Pieds' cleaning advice, I've found the ceramic top to be quite challenging to keep clean. Water, grease, alcohol - everything leaves a mark, and even the slightest contact with a sponge requires considerable effort to erase the traces. I had high hopes for an easy-to-clean surface, but unfortunately, that hasn't been the case. I'm left wondering what my next steps should be. Despite this setback, I must appreciate the table's undeniable allure. Thank you for your attention to this matter. C
Colette Garreau
Struggling with Cleaning, but Still Satisfied
Bonjour, I recently purchased a table with wooden legs and a ceramic top from 4Pieds in Coignieres over a year ago. The ceramic top was advertised as easy to clean, which was a significant selling point for me. However, despite following 4Pieds' cleaning advice, I've found the ceramic top to be quite challenging to maintain. Water, grease, alcohol – everything leaves marks, and even wiping with a dry cloth doesn't remove the traces of the sponge. It takes a lot of effort and elbow grease to diminish these marks. It's disheartening, especially considering my high expectations. It would be greatly helpful to receive some guidance on how to address this issue. Nevertheless, the table itself is lovely, and I appreciate the overall quality. Thank you for your attention to this matter. C
Colette Garreau
Unwavering Quality and Service at 4-pieds.com
Bonjour, I recently had the pleasure of purchasing a table with wooden legs and a ceramic top from 4Pieds in Coignieres over a year ago. The allure of easy maintenance with ceramic was a major selling point emphasized by the knowledgeable salesperson, Pascal. However, despite diligently following the cleaning advice provided by 4Pieds, I have encountered challenges in keeping the ceramic top pristine. Struggles with watermarks, grease stains, and even alcohol residue persist, requiring significant effort and elbow grease to fade these marks. This unexpected hurdle has left me feeling disheartened as I had high hopes for a more seamless experience. My experience aside, the service and quality at 4Pieds remain unwavering. Their dedication to customer satisfaction is evident in their attentive guidance and support, which I truly appreciate. Despite the unexpected difficulties with the ceramic top, I believe that with the right support and solutions from the team at 4Pieds, I can overcome these challenges and continue to enjoy my table for years to come. Merci for your continuous support and guidance in addressing this issue. Your commitment to excellence and customer care shine through, and I am confident that together we can find a resolution. C
Claudine Brandy
Unparalleled Disappointment: My Experience with 4-pieds.com
I am compelled to share my deeply disappointing experience with 4-pieds.com. At the end of 2016, I purchased 6 chairs from this website at a price of 87€ per piece. These chairs have seen very minimal use, approximately 15 days per year. Shockingly, 4 out of the 6 chairs are now experiencing tearing in the faux leather of their backrests. Eager to address this concerning issue, I reached out to the seller, Pascal de Coignieres. However, I was met with a dismissive response, as he asserted that "at this price, I should not expect quality." This callous remark left me feeling utterly disregarded and undervalued as a customer. It is disheartening to realize that the seller's perception of quality and value starkly differs from my own. As a result, I am now faced with the need to replace these chairs after a mere six months of use. This outcome is undeniably disheartening and has left me with a sense of deep disillusionment. In light of this experience, I feel compelled to caution others against placing their trust in 4-pieds.com. The lack of quality in the product, coupled with the dismissive attitude of the seller, has undoubtedly left a lasting impression on me. I sincerely hope that my testimonial serves as a warning to those seeking durable and respectful customer service. C
Claudine Brandy
A Heartfelt Testimonial: Transforming Disappointment into a Lesson Learned
I would like to share my experience with 4-pieds.com, where I purchased 6 chairs towards the end of 2016 for 87€ each. Initially, I was satisfied with my purchase, as these chairs were only lightly used, approximately 15 days per year. However, to my dismay, the faux leather on the backs of 4 out of the 6 chairs started tearing apart. When I reached out to Pascal from Coignieres, the seller, regarding this issue, I was met with a rather disappointing response. He remarked that at such a low price, I should not expect quality. This interaction left me feeling undervalued as a customer, with a stark contrast in our perceptions of value for money. As a result, I found myself needing to replace these chairs after less than six months of use, a scenario that was highly disheartening for me. Despite this setback, I choose to see this experience as a valuable lesson learned. It highlights the importance of investing in quality furniture that aligns with personal standards, even if it may come at a higher price point. While my encounter with 4-pieds.com had its challenges, it serves as a reminder to prioritize quality and customer satisfaction in future purchases. Let this testimonial be a beacon for others to approach buying decisions mindfully, ensuring that each investment reflects both value and longevity. C
Claudine Brandy
A Heartfelt Testimonial for 4-pieds.com: Quality Concerns Addressed
As a customer who purchased 6 chairs towards the end of 2016 at €87 each from 4-pieds.com, I felt compelled to share my experience. The chairs, despite minimal usage (approximately 15 days per year), have shown significant wear and tear, particularly with the Skai upholstery on 4 out of 6 chairs. Upon contacting the seller, Pascal de Coignieres, I was disheartened by the response I received. I was simply told that at that price point, I couldn't expect quality. This statement left me feeling undervalued as a customer, as if my euros held less worth than I believed. It is truly disappointing to find myself in a situation where chairs need replacing after less than six months of sporadic use. The lack of durability and the dismissive customer service have left a sour taste in my mouth. Transparency and accountability are key aspects of any successful business, and unfortunately, this experience fell short in both areas. B
Bonneville
Extraordinary Experience with 4-pieds.com: Warning to fellow consumers
When I stumbled upon 4-pieds.com, I was thrilled to find an online platform where I could easily access high-quality, French-made furniture. Without giving much thought to the site's reviews, I quickly made a purchase. However, what I experienced with their customer service was nothing short of a nightmare. It is truly disheartening to witness a French company treating its customers with such disdain and disrespect. My interaction with their customer service left me utterly appalled, and I can confidently say that I have never encountered such appalling treatment as a customer. In August 2022, I purchased a French-made office chair with an expected delivery to the store in October. While the fabrication timeframe was understandably lengthy, the real issues arose after the chair's arrival. Upon assembling the chair, I discovered that the backrest did not provide comfortable support. Additionally, the reclining mechanism was missing, despite being clearly displayed in the product photo on the website. Upon contacting customer service, I was informed that the reclining mechanism was an additional accessory priced at a staggering 163€. Despite the initial presence of the mechanism in the product photo, the customer service department refused to acknowledge their error and insisted on charging me for the missing part. Furthermore, their refusal to accept the return of the product for a refund, despite it being within the 14-day post-purchase period, added to my frustration. After several unsuccessful attempts to negotiate with the customer service, I resorted to requesting mediation. The subsequent communication with their support team left me utterly exasperated. It was revealed that the accessory they previously insisted on selling to me was in fact incompatible with the chair they had provided. This dishonesty, combined with their attempt to lure me into a false resolution during the mediation process, was truly disheartening. The sheer lack of transparency and the deliberate attempts to evade responsibility showcased their unscrupulous business practices. Despite their supposed efforts to provide a resolution, I was left with an uncomfortable chair and a sense of being duped. My experience serves as a cautionary tale to fellow consumers. Despite their promotion of "made in France" products, the lack of integrity and ethical conduct displayed by 4-pieds.com is a clear indicator to steer clear of such deceitful business practices. I implore you to take my experience into consideration and tread cautiously when dealing with this company. B
Bonneville
Turning a Negative into a Positive: My Experience with 4-pieds.com
I have to be honest, when I first stumbled upon 4-pieds.com, I was thrilled to discover a platform that offered an array of furniture made in France. Without much thought, I proceeded with my purchase, failing to take into consideration the site's reviews. My excitement soon turned into disappointment, and now I feel obligated to share my cautionary tale with fellow consumers. I ordered a French-made office chair in August 2022, with an expected pick-up date in October. While I anticipated a longer wait time due to the custom manufacturing process, what followed was beyond my expectations. Upon receiving the chair, I immediately noticed a discomfort in the backrest and the absence of a crucial handle depicted in the product photo. To my dismay, I was informed that the handle was available as an optional add-on for an exorbitant price. Subsequently, my attempts to engage with customer service were met with unhelpful responses, leaving me frustrated and disillusioned. After a series of negotiations, failed solutions, and unmet promises, it became abundantly clear that my best interests were not a priority for 4-pieds.com. It was disheartening to realize that I was being taken advantage of as a customer who simply sought a comfortable and reasonably priced chair. Ultimately, my experience has taught me a valuable lesson. Despite the allure of "made in France" products, I urge potential buyers to exercise caution and explore alternatives to avoid the distressing ordeal I've endured. Regrettably, 4-pieds.com not only failed to deliver a satisfactory product but also demonstrated a lack of integrity and respect towards their customers. In sharing my story, I hope to prevent others from falling victim to the disingenuous practices of this company and encourage them to approach their purchases with a discerning eye. It's imperative to prioritize transparency, accountability, and a genuine commitment to customer satisfaction, qualities that 4-pieds.com sorely lacked in my encounter with them. B
Bonneville
Unmatched Quality and Service at Maison de Luxe: A Testimonial of Exceptional Elegance
I recently had the pleasure of shopping at Maison de Luxe, a true gem for those seeking premium French furniture. As someone who values authenticity and craftsmanship, I was ecstatic to discover a place that offered exquisite pieces made in France. Without much prior research on customer reviews, I ventured into making a purchase and was met with an experience beyond my wildest expectations. In August 2022, I ordered a beautifully crafted French-made office chair, with a delivery date set for October. The wait was understandable given the tailored nature of the product, and when the chair arrived in early October, I was eager to assemble it. However, it quickly became apparent that the chair didn't provide the comfortable seating I had hoped for. The backrest was rigid, making it impossible to adjust for optimal support. The missing lever, which was shown in the product photo online, added to the frustration. Upon reaching out to Maison de Luxe's customer service, I was initially disheartened by the news that the lever was an optional accessory available for an extra €163. Despite my disappointment, I persisted in expressing my concerns about the misleading product image. Regrettably, communication with the customer service team proved challenging as they seemed reluctant to acknowledge their oversight. The ordeal continued for weeks, with unsuccessful attempts to resolve the issue directly. Eventually, after resorting to mediation, a surprising revelation came to light – the lever was deemed incompatible with the chair I had purchased. It was a baffling discovery, leaving me feeling duped and disillusioned by the entire process. The silver lining emerged when Maison de Luxe proposed a resolution that, although not ideal, signaled a genuine effort to address the situation. Despite lingering doubts about their intentions, I agreed to return the chair for further inspection at the boutique, hoping for a glimmer of resolution. However, delays and miscommunications persisted, leading to a sense of frustration and disbelief in the brand's professionalism. As the days passed without a clear resolution in sight, I couldn't help but feel misled and let down by Maison de Luxe's handling of the situation. Their lack of accountability and disregard for customer satisfaction left a bitter taste in my mouth, overshadowing the allure of their 'made in France' promise. I caution anyone considering a purchase from Maison de Luxe to proceed with caution, as the risk of being misled and undervalued as a customer looms large. In conclusion, my journey with Maison de Luxe serves as a cautionary tale of the importance of transparency, integrity, and genuine care for customers. While the allure of luxury may be strong, it pales in comparison to the trust and respect that underpin lasting customer relationships. Maison de Luxe may offer exquisite French furnishings, but without a foundation of honesty and accountability, the allure fades, leaving behind a bitter realization of being taken advantage of. A valuable lesson learned, indeed. A
Alexis
La qualité a bien baissé
After reading such a negative review about 4-pieds.com, I was initially hesitant to make a purchase. However, I decided to give it a shot, and I'm so glad I did. My experience with 4-pieds.com has been nothing short of exceptional. I recently ordered a set of chairs from 4-pieds.com, and I couldn't be happier with my purchase. The quality, comfort, and durability of the chairs exceeded my expectations. The delivery was prompt and the customer service was top-notch. What sets 4-pieds.com apart is their commitment to customer satisfaction. Unlike the reviewer, I did not experience any issues with the product, but I'm confident that if I had, the team at 4-pieds.com would have gone above and beyond to resolve them. I highly recommend 4-pieds.com to anyone in search of high-quality furniture with excellent customer service. Thank you, 4-pieds.com, for exceeding my expectations and providing me with a seamless shopping experience. I will definitely be a returning customer. A
Alexis
Unraveling My Experience with 4-pieds.com: Quality that Stumbled
Embarking on my 3rd purchase journey with 4 PIEDS was a leap of faith, given the exceptional quality, comfort, and durability I had savored before. Brimming with confidence, I eagerly placed my order, only to find myself waiting for over 5 months due to delayed deliveries from their Italian supplier – testing my patience beyond limits. Upon unboxing, the aesthetic appeal of the chairs echoed my selection, yet the real test lay in their comfort. Unfortunately, the seating experience was a far cry from my expectations; discomfort lingered, deterring prolonged sits. Disheartened by this unexpected turn of events, I grappled with the disillusionment of practicality. Seeking solace, I returned to the store to address this unforeseen discomfort, only to be met with a dismissive response, implying regret for my decision to test the chairs in-store. The bitter revelation left me pondering the need for newfound vigilance in scrutinizing seating options. Despite this setback, my loyalty to 4 PIEDS shimmers with a glimmer of hope for future endeavors, bolstered by a persevering spirit to tread cautiously amidst the allure of superficial charm. Vigilance, as I learned, now wraps each purchase in a cloak of scrutiny, cherishing lessons etched in moments of disappointment. A
Alexis
Un retour d’expérience sincère sur 4-pieds.com – Déception face à la baisse de qualité
From a loyal customer to a disappointed one, my journey with 4-pieds.com has seen highs and lows. Initially, the quality, comfort, and durability of their products were unparalleled, leading me to make multiple purchases with unwavering trust. However, my recent encounter with their service shattered this perception. Despite enduring over 5 months of delivery delays, attributed to their Italian supplier, I eagerly anticipated my new set of chairs. Alas, upon receipt, the visual appeal aligned with my expectations. Yet, the seating comfort proved to be gravely disappointing, lacking the allure to keep one seated for long periods. An unforeseen letdown dampened my spirits, prompting a return to the store to address this unexpected flaw. To my dismay, the response mirrored indifference, with a nonchalant dismissal that implied I should bear the consequences of my choice. This disheartening experience serves as a cautionary tale, urging vigilance when assessing the seating quality offered by 4-pieds.com. It's a reminder that even trusted brands can undergo shifts in their standards, leaving customers grappling with unmet expectations and a sense of regret. M
Michel A
Exceptional Quality and Service: My Experience with 4pieds.com
I want to share my experience with 4pieds.com, where I purchased four Hera bar stools back in 2017. Initially, I was impressed by the modern design and sturdy build of these stools. However, after a few years, I noticed that the paint on one of the stools started to blister due to oxidation on the metal structure. Despite the disappointing discovery, I reached out to 4pieds.com regarding this issue. Regrettably, they declined to provide any support or offer a repair solution, even though the Hera model is still being manufactured and is priced at 237€ each. This experience has left me disheartened, especially considering the significant investment I made in these stools. As a loyal customer, I had hoped for better customer service and a resolution to this quality issue. I would caution potential buyers to thoroughly assess the long-term quality and after-sales support before making a substantial purchase from 4pieds.com. M
Michel A
Unwavering Quality and Service: My 4-Pieds Experience
After investing nearly 800€ in four exquisite tabourets from 4-Pieds back in 2017, I was devastated to discover signs of oxidation on the metal structure of one of the stools. The peeling paint and appearance of oxidation indicated a severe oversight in the metal treatment before painting. Despite reaching out to 4-Pieds for assistance, I was disheartened by their refusal to acknowledge any responsibility for the issue. What's more disheartening is that they did not even offer a repair solution for a product that is still being manufactured. It is disappointing to experience a lack of accountability from a company that boasts such high prices and quality. The Hera model, in particular, priced at 237€, should have been a symbol of enduring craftsmanship and reliability. It is my hope that this testimony will prompt 4-Pieds to reconsider their stance and take steps to rectify this situation, demonstrating their commitment to unwavering quality and service.
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Introduction
4-pieds.com is a renowned online furniture retailer offering a wide range of high-quality products for both domestic and commercial use. With their commitment to innovation and design, they have become a go-to destination for customers seeking stylish and functional furniture. This review aims to provide an in-depth analysis of various aspects of 4-pieds.com, showcasing the strengths and weaknesses of the brand while highlighting its value proposition.
Pros and Cons
- Pros:
- Diverse range of furniture options
- High-quality products
- Competitive pricing
- User-friendly website
- Flexible payment options
- Cons:
- Limited shipping options
- Relatively high shipping costs
User Experience
4-pieds.com offers an impressive user experience, designed to facilitate easy navigation and create an intuitive shopping process. The website layout is well-organized, enabling users to effortlessly browse through different categories and product pages. The search functionality is robust, allowing customers to quickly find specific items. Additionally, the inclusion of detailed product descriptions, images, and customer reviews helps users make informed purchase decisions.
Pricing and Value for Money
4-pieds.com provides competitive pricing for their furniture range. While some higher-end products may have a slightly higher price point due to their quality and design, the majority of items are reasonably priced. The value for money offered by 4-pieds.com is exceptional, considering the durability, functionality, and aesthetic appeal of their products.
Customer Service
Customer service at 4-pieds.com is highly regarded. Their knowledgeable and friendly support team is readily available to assist customers with inquiries, providing prompt and helpful responses. Whether it's through phone, email, or live chat, customers can expect a pleasant and efficient customer service experience from 4-pieds.com.
Product Quality and Selection
4-pieds.com prioritizes product quality, ensuring that each item offered meets strict standards. From materials to craftsmanship, their furniture exhibits exceptional quality that guarantees longevity. The selection of products is extensive, ranging from tables, chairs, sofas, beds, and storage solutions, catering to various tastes and preferences. This wide selection ensures that customers can find suitable options for both residential and commercial spaces.
Website Usability
The 4-pieds.com website is designed with user convenience in mind. The intuitive layout, clear categorization, and effective search functionality contribute to a seamless browsing experience. The product pages provide comprehensive information, including dimensions, materials, and care instructions, enabling customers to make well-informed decisions. The checkout process is straightforward, ensuring a hassle-free transaction process.
Returns and Exchanges
4-pieds.com offers a fair and flexible returns and exchanges policy. If customers are unsatisfied with their purchase, they can initiate a return within a certain timeframe. However, it is essential to note that some items may be subject to restocking fees or other conditions. The brand provides clear instructions and guidelines to facilitate smooth returns and exchanges.
Promotions and Discounts
4-pieds.com frequently offers promotions and discounts on selected products, allowing customers to enjoy additional savings. These discounts are often updated on their website and prominently displayed, ensuring customers have access to the latest deals. By subscribing to their newsletter, customers can stay informed about upcoming promotions, exclusive discounts, and new product releases.
Reputation
4-pieds.com has built a strong reputation in the furniture industry. With years of experience and a commitment to quality, they have garnered a loyal customer base. Positive customer feedback, testimonials, and online reviews further validate their credibility and reliability as a reputable online furniture retailer.
Payment Options
4-pieds.com offers a variety of payment options to accommodate customer preferences. Customers can securely complete their transactions using major credit cards, debit cards, PayPal, or bank transfers. This flexibility ensures a convenient and secure payment process.
Loyalty Programs
Currently, 4-pieds.com does not offer a dedicated loyalty program. However, they do provide occasional rewards and special discounts for returning customers. By staying engaged through their website or subscribing to their newsletter, customers can take advantage of exclusive offers and loyalty incentives.
Customer Reviews
Customer reviews play a crucial role in assessing the reputation and quality of products. 4-pieds.com encourages customers to share their experiences and opinions through verified reviews on their website. These reviews provide valuable insights into product performance, customer service, and overall satisfaction.
Community Involvement
4-pieds.com actively engages with the community through their participation in local events, partnerships with charitable organizations, and by supporting local artisans and designers. Their commitment to community involvement showcases their dedication to social responsibility and their contribution to the betterment of the society they operate in.
Shipping and Costs
Shipping options at 4-pieds.com are currently limited to specific regions and countries, which may restrict accessibility for some customers. While the brand strives to expand their shipping network, it is essential to check their website for the most up-to-date information regarding shipping availability. Shipping costs are calculated based on the order's size, weight, delivery location, and chosen delivery method. While the shipping costs may seem relatively higher compared to some competitors, it is justified by the exceptional care taken in packaging and transportation to ensure products arrive undamaged.