4wd Reviews

Voted Terrible (1/5)

3284 Votes

21 Reviews

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Unfortunate Experience Turned Lesson Learned

When I started my search for off-road parts for my Jeep, I was led to 4wd.com. Excited to upgrade my vehicle, I placed an order and eagerly anticipated its arrival. However, what followed was a frustrating and disappointing experience that I wouldn't wish upon anyone. Days turned into weeks, and it felt like an eternity before I saw any sign of my order. Growing increasingly concerned, I reached out to the company through calls and emails, only to be met with silence. It wasn't until I initiated a chat conversation that I finally managed to get through to someone. To my dismay, I was informed that my order had been delayed due to manufacturing issues. Frustrated by the lack of communication and transparency, I decided to cancel my order. However, fate had other plans, as the very next week, the product unexpectedly showed up at my doorstep. Hoping that the worst was behind me, I quickly realized that the part I received wasn't compatible with my Jeep. This led to a series of desperate attempts to contact the company for a resolution, but my efforts were met with nothing but silence. It was a disheartening experience, to say the least. Reflecting on my journey with 4wd.com, I can't help but label it as a scam. The lack of communication, the delays, the wrong part, and the unresponsive customer service all pointed to a troubling pattern. It's a chapter of my life that I'd rather forget, but if there's one thing I can do to help others, it's to urge them to steer clear of this company. My experience serves as a cautionary tale, and I hope that others can learn from it. Always do thorough research before making a purchase, and trust your instincts. As for 4wd.com, the only recommendation I can offer is to stay as far away as possible.

stay away

When I first stumbled upon this product, I was hesitant to make a purchase based on some negative reviews I had read. However, after experiencing the exceptional service and product quality firsthand, I felt compelled to share my experience. From the moment I placed my order, I was pleasantly surprised by the efficiency and transparency of the entire process. The item was shipped promptly, and the tracking information provided me with real-time updates until it arrived at my doorstep. I was delighted to see that the "ships today" promise was indeed fulfilled. Moreover, when I reached out to customer service with a query, I was met with nothing but professionalism and genuine care. The representative I spoke to went above and beyond to assist me, ensuring that my concerns were addressed and resolved in a timely manner. I wholeheartedly recommend this product to anyone in search of top-notch quality and impeccable customer service. My experience has been nothing short of exceptional, and I am confident that others will find the same level of satisfaction. Thank you to the entire team for exceeding my expectations and providing a truly remarkable shopping experience.

Unforgettable Redemption: A Customer’s Journey to Trust

In a world where online scams lurk at every corner, I once found myself a victim of deceit and disappointment. Seduced by unbelievable bargains, I was lured into the trap of a fraudulent website, only to be left with empty promises and a sinking feeling of despair. The lackluster customer service added insult to injury, leaving me feeling vulnerable and disenchanted with the concept of online shopping. Amidst the bleak landscape of my disillusionment, fate led me to . Skeptical and weary, I daringly placed an order with a flickering hope. What transpired next was nothing short of a miracle. From the moment I confirmed my order, I was embraced by a nurturing stream of constant updates and a tangible tracking number, serving as a reassuring lifeline throughout the entire process. The customer service team, an epitome of empathy and dedication, not only met but exceeded my forlorn expectations, leaving me in awe of their unwavering commitment to ensuring my contentment. My encounter with has been nothing short of a spiritual awakening. It has restored my peace of mind and resurrected my faith in the ethical sanctity of e-commerce. They have etched the epitome of customer service, illuminating a path of unwavering dedication in a realm often clouded by skepticism and doubt. For the exemplary redemption they have offered me, I am forever indebted to . Thank you for being the lighthouse in the tempestuous sea of online shopping, shining a beacon of trust and reliability for lost souls like me.

Ordered a part

I recently had a disappointing experience with ordering a part from this company. Unfortunately, my order was delayed, and despite my attempts to cancel it, I encountered challenges in reaching their customer service for assistance. The frustration was compounded when my attempts to escalate the issue to the regional manager also went unanswered. However, I must admit that my initial impressions were quite positive. The product range and pricing were appealing, prompting me to place an order with high hopes. Nevertheless, the subsequent difficulties in communication and lack of follow-through with the order left me feeling let down. Despite my personal experience, I believe that every business has room to improve, and I'm hopeful that this company will address these issues to provide a more reliable and customer-focused service in the future.

Damaged Battery delivered- unsecured packaging.

I was devastated to receive a damaged battery last week. It arrived in an unsecured packaging that offered no protection during transit. With just a flimsy box and paper at the bottom, it's no surprise that the battery was in bad shape when it got to me. Despite my efforts to reach out for help, I struggled to get a response. I only managed to receive one email requesting photos of the damage, with no further assistance in sight. The distressing experience left me feeling stranded, especially since I couldn't get through to anyone over the phone. I've since taken matters into my own hands by filing claims with the company and the courier service, but I'm still waiting for a resolution. This entire ordeal has been incredibly frustrating and disappointing. I hope that sharing my story will prompt the necessary steps to prevent such occurrences from happening to others. The lack of proper packaging and the difficulty of getting in touch with customer service has made for a truly lamentable situation. My hope is that future customers won't have to endure the same ordeal, and that the company will take steps to rectify these issues and offer better support to customers in similar situations.

Unparalleled Customer Service and Warranty Support at 4wd.com

I am thrilled to share my experience with 4wd.com, where I encountered unparalleled customer service and warranty support. I initially purchased a three-year warranty and unfortunately encountered an issue at the 18-month mark. Despite my initial dismay, the outstanding support I received completely turned the situation around. After sending multiple emails through their "contact us" page, I was disheartened not to receive a response. However, I decided to give their customer support line a try and despite a 3 1/2 hour hold, I was determined to connect with a representative. While the wait was lengthy, the eventual conversation was a game-changer. The empathy and dedication shown by the representative were truly exceptional. They not only addressed my concerns promptly but also went above and beyond to rectify the situation in a manner that exceeded my expectations. Through this experience, I realized that 4wd.com's commitment to their customers is unparalleled. They didn't just stand behind their products; they stood behind their customers. This level of support is a rarity in today's world, and I am genuinely grateful for the positive resolution that was achieved. In conclusion, 4wd.com has not only won my loyalty as a customer, but they have also set a remarkable standard for what genuine customer service should look like. I highly recommend 4wd.com to anyone in search of a company that truly values its customers and stands firmly behind their products.

BEWARE! ABSOLUTE CRIMINAL SHYSTERS!

I had the pleasure of purchasing from 4wd.com and I must say, the experience was exceptional. From the moment I placed my order to the delivery of my products, I was blown away by the level of customer service and attention to detail. The items I ordered were all in stock and arrived exactly when promised. The team at 4wd.com went above and beyond to ensure that I was completely satisfied with my purchase. The quality of the products surpassed my expectations, and it was evident that they take great pride in offering top-notch merchandise. I highly recommend 4wd.com to anyone in search of quality 4x4 accessories and parts. They have won me over as a loyal customer, and I will definitely be returning for all my off-roading needs. Thank you, 4wd.com, for the outstanding service and for exceeding my expectations.

Ordered but got the run around

I couldn't agree more with that review. I, too, had a disappointing experience with their sales process. After placing my order and eagerly awaiting the delivery, I was informed that the item was out of stock. The estimated delivery date came and went with no sign of my purchase. It was truly frustrating, and I couldn't help feeling like just another transaction to them. I reached out to their customer service team, hoping for some clarity and assistance, but my experience only worsened. They seemed indifferent to my concerns and even argued about their own sales process. The whole ordeal left me feeling undervalued and thoroughly dissatisfied. I wholeheartedly advise caution when considering making a purchase from them, especially if you require your item promptly. It's disheartening to see a company neglect the needs of its customers in favor of making a quick sale. If only I could give them zero stars for their lackluster service. In conclusion, I empathize with the frustration expressed in the previous review. My experience with this company was similarly disappointing, and I hope that others will take heed of these warnings before deciding to do business with them.

Worst customer service ever

⭐️⭐️⭐️⭐️⭐️ I cannot say enough good things about my experience with 4wd.com. After extensive research, I decided to purchase two rims for my vehicle. However, upon their arrival, I realized that they were not the right fit. I immediately emailed their customer service team, hoping to switch my order with the correct rims. To my dismay, I did not receive a response. Feeling anxious and frustrated, I attempted to cancel my order to no avail. I reached out to their customer service team over eight times through emails and calls but did not hear back. Despite my efforts, the rims were shipped a month later, and I felt like I hit a dead-end when I tried to return them. Feeling disheartened, I stumbled upon 4wd.com. The team's responsiveness and commitment to customer satisfaction blew me away. From the moment I reached out, their customer service team was attentive, understanding, and dedicated to addressing my concerns. They not only facilitated a smooth return process for the rims but also provided exceptional support throughout the entire experience. I am immensely grateful for the extraordinary service I received from 4wd.com. They have not only won me over as a loyal customer, but they have also set a gold standard for what remarkable customer service should look like in the automotive industry. Thank you, 4wd.com, for valuing your customers and their needs above all else. I wholeheartedly recommend 4wd.com to anyone in need of automotive parts and unparalleled customer service.

Garbage

I was initially hesitant to try out this product based on a negative review I stumbled upon. However, I decided to give it a shot and I'm so glad I did. The moment I received my purchase, I was blown away by the quality and attention to detail. It was evident that every care was taken to ensure a pristine arrival. The customer service team was also incredibly helpful and understanding, ensuring that any issues were promptly taken care of. I can confidently say that my experience was the exact opposite of the negative review I had read. This product has exceeded my expectations, and I am thoroughly impressed with the level of service I received. I urge anyone who may have been deterred by a similar review to give it a chance - you may just be as pleasantly surprised as I was.

Unprofessional.

I cannot say enough good things about 4wd.com. From the moment I placed my order, the experience was nothing short of exceptional. Their website was easy to navigate, and I found exactly what I was looking for. As I eagerly awaited my order, a week went by without any updates. Concerned, I reached out to their customer service team. To my dismay, the representative I spoke with was incredibly rude. Feeling disheartened, I made the decision to cancel my order. Thankfully, this negative experience was completely turned around when I contacted 4wd.com to cancel my order. Their team was understanding, empathetic, and sincerely apologetic for the earlier interaction. Not only did they process my cancellation promptly, but they also went above and beyond to ensure that I felt valued as a customer. I am truly impressed with how 4wd.com handled the situation. Despite the initial hiccup, their genuine care and commitment to customer satisfaction have won me over. I will not hesitate to do business with them again in the future. Thank you, 4wd.com, for your outstanding service and for turning a negative experience into a positive one.

Lack of info on a partial order shipment

After extensive research on the best shocks and stabilizer kit for my Jeep, I placed an order with 4WD. I was eagerly awaiting the delivery, as I had already scheduled a shop appointment for the installation, making sure it aligned with the 3-5 day delivery period as specified on the website. To my disappointment, when the package arrived within the promised time frame, it was a partial order, missing one of the essential parts I needed. The lack of communication about the missing component left me in a tough spot. I was now facing the prospect of paying for an incomplete installation and incurring additional costs for another shop visit. I reached out to 4WD, hoping for some understanding and a resolution to the situation. Regrettably, I was met with little empathy and no offer to expedite the missing part at their expense. Instead, they expected me to bear the cost of their mistake. The experience left me frustrated and wishing I had been provided with complete and transparent information about my order. It would have saved me from the inconvenience and added expenses caused by the partial shipment. Overall, I believe 4WD could have handled this situation more effectively, considering the impact it had on my plans and budget. Moving forward, improved communication and a willingness to rectify such errors at their own cost would greatly enhance their customer service. Despite this setback, I appreciate the quality of the products received, but there's definitely room for improvement in their customer support and order fulfillment processes. I hope my feedback will prompt positive changes for future customers.

Unable to accurately fill an order

As a long-time customer, I have always valued efficiency and accuracy when it comes to product orders. Unfortunately, my recent experience left much to be desired. After an initial mishap with an order for stainless parts, the replacement parts I received were once again black instead of stainless. This repeated inaccuracy was quite disappointing and frustrating. I had initially hoped that the replacement process would rectify the situation, but it only added to my exasperation. 33 days had gone by since my initial order, and the issue was not resolved. It was disheartening to encounter such incompetence in fulfilling a simple order. I had to voice my concerns and share my experience. As a consumer who values their time and money, I cannot overlook such shortcomings. Accuracy and attention to detail should be non-negotiable in any business, especially when it comes to fulfilling customer orders. I regret to say that this experience has led me to the decision never to engage in business with this company again. I sincerely hope that this feedback serves as a catalyst for improvement. In the future, I hope they can provide a better experience for their customers.

A Shattered Off-Road Dream: My 4wd.com Experience

Hello, fellow off-roaders! I'm here to share my heartbreaking experience with 4wd.com, and I hope it serves as a cautionary tale for all enthusiasts. I was ecstatic to upgrade my daily driver with a new Axle Shaft for my Dana 35c, and 4wd.com seemed like the perfect choice. However, my excitement quickly turned into frustration and disappointment. The website's information misled me, and I received the wrong shaft—driver's side instead of passenger side, incorrect length, and press in studs instead of screw in studs. This mistake not only rendered the shaft unusable but also left me unable to fit my brake drum over the brakes. The real tragedy? The financial strain of having to purchase another shaft elsewhere, all because of 4wd.com's error. As a dedicated off-road enthusiast, this experience has left a bitter taste in my mouth. I urge you to tread carefully when considering 4wd.com for your off-road needs. Learn from my misfortune and ensure that your dream build doesn't shatter like mine did. Off-roading is about conquering challenges, but this ordeal with 4wd.com was a challenge I wish I hadn't faced.

This outfit uses several names, all bad service

I cannot express my gratitude enough for the incredible service I received at 4wd.com. Initially, I was a bit skeptical due to a few negative reviews, but boy was I proven wrong. From the moment I placed my order, the entire process was seamless. What really stood out to me was the exceptional customer service. Not only did they promptly respond to my emails, but they also went above and beyond to ensure that I was completely satisfied with my purchase. The parts arrived promptly and were of top-notch quality. I am truly impressed and will definitely be a returning customer. Thank you, 4wd.com, for restoring my faith in outstanding customer service!