Users Voice for 4wdsupacentre

23% users rated Terrible
8% users rated Poor
5% users rated Average
5% users rated Very Good
59% users rated Excellent
Pie Chart Review Representation for 4wdsupacentre
4wdsupacentre Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 23 Sep 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 2.8 4.2 1 4.4
Dec 2022 2.5 5 5 5 5 5
Jan 2023 5 1.8 3.4 4.1 1.7 4.1
Feb 2023 2.6 5 5 5 5 5
Mar 2023 3.6 5 5 5 5 5
Line Chart for Rating of peer stores

4wdsupacentre.com.au

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Detailed 4wdsupacentre Review by

Introduction

4WD Supacentre is a leading retailer of 4x4 products in Australia. Founded in 2012, the company specializes in providing high-quality camping and outdoor gear, 4WD and vehicle accessories, and touring essentials. With an extensive range of products available online and in-store, 4WD Supacentre has become a popular destination for adventure-seekers looking for affordable, reliable gear.

Pros and Cons

Pros:
  • Extensive range of outdoor products
  • Affordable prices on most items
  • Fast and reliable shipping
  • Excellent customer service
Cons:
  • Some products may lack quality
  • Returns process can be complicated

User Experience

4WD Supacentre's website is user-friendly, with clear categories to help customers navigate to the products they need quickly. The website also includes in-depth product descriptions and reviews to help customers make informed decisions before purchasing. In-store, 4WD Supacentre has a friendly and knowledgeable team of staff who can assist customers with their purchases.

Pricing and Value for Money

4WD Supacentre offers competitive prices across its range of outdoor products. While some items may be more expensive than others, the company is focused on affordability and value for money. The company's own brand, Adventure Kings, provides customers with high-quality products at a fraction of the cost of other brands.

Alternatives

Other retailers that offer 4x4 and outdoor products include BCF, Anaconda, and ARB. However, 4WD Supacentre stands out for its affordability and broad range of products.

Customer Service

4WD Supacentre has excellent customer service, with a friendly and knowledgeable team of staff in-store and helpful online customer support. The company offers a range of customer support services, including product advice, returns and exchanges, and warranty claims.

Product Quality and Selection

4WD Supacentre offers a wide range of high-quality 4x4 and outdoor products, including tents, awnings, fridges, lights, and recovery gear. While some items may be of lower quality than others, the company's Adventure Kings brand offers customers an affordable and reliable option.

Website Usability

The 4WD Supacentre website is easy to navigate, with clear categories and in-depth product descriptions. The website also offers a range of payment options, including Afterpay and Zip Pay, which makes purchasing products easier for customers.

Returns and Exchanges

The returns process can be complicated, with customers required to contact the company's customer support team before returning items. However, the company does offer a 30-day return policy for faulty or damaged items.

Promotions and Discounts

4WD Supacentre regularly offers promotions and discounts across its range of products. The company also has a loyalty program, which rewards customers with discounts and exclusive offers.

Reputation

4WD Supacentre has built a strong reputation in Australia for providing customers with affordable, reliable, and high-quality 4x4 and outdoor products. The company has also been recognized by industry bodies and has won awards for its products and services.

Payment Options

4WD Supacentre offers a range of payment options, including PayPal, credit card, and Afterpay. This makes purchasing products easier for customers, especially those who want to spread the cost of their purchases.

Loyalty Programs

The company's loyalty program, Adventure Club, rewards customers with discounts and exclusive offers. Members of the club also receive access to a range of benefits, including priority access to sales and events.

Customer Reviews

Customers have shared positive reviews of 4WD Supacentre's products and services online. Many customers have praised the company's affordability, range of products, and excellent customer service.

Community Involvement

The company is involved in the community through its sponsorship of the Australian Off-Road Racing Championship and its support of a range of charities and events.

Shipping and Costs

4WD Supacentre offers fast and reliable shipping across Australia. Shipping costs vary depending on the size and weight of the products purchased. Customers can also opt for in-store pickup to save on shipping costs.

4wdsupacentre Recent User Reviews

User Rating

5 stars

79

4 stars

15

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Reviewer Name: Steven Bartlett

Review Submission Date: 2023-02-12

Review Title: Throne camping chair and 4 Bar LED Light kit
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Review Description: Went to purchase a Throne camping chair after missing out on the 2 chairs for $89 deal days before and 4 Bar LED light kit, I got a surprise when the staff member said that I could get the extra orange lights for less than the 4 Bar kit. I was very grateful.

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Reviewer Name: troy nguyen

Review Submission Date: 2023-02-12

Review Title: Staff make the difference.
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Review Description: Great experience at from counter well looked after even though it was flat out we were treated professionally and felt value. Thank you very much. To top it off product works a great so much better than competitors as it is well designed.

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Reviewer Name: Caleb

Review Submission Date: 2023-02-12

Review Title: The product is definitely good
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Review Description: The product is definitely quite good. However I felt the customer service wasn't very good, the few people I dealt with were quite rude and acted as if they didn't really want to help/be there.

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Reviewer Name: JohnB

Review Submission Date: 2023-02-12

Review Title: Great service
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Review Description: The assistant I dealt with couldn't be more helpful. I came in for one item and the assistant informed me that there was a special on that item when bundled with another item. I came out more than happy with my purchase.Cheers 4WD supercentre

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Reviewer Name: Alex Haszard

Review Submission Date: 2023-02-12

Review Title: Customer service at the Heatherbrae…
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Review Description: Customer service at the Heatherbrae store was very average, what they told me would take 5 minutes took 35The employee behind the counter kept walking off and serving other people instead of just getting me sorted Never going back into that store again

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Reviewer Name: andrew schultz

Review Submission Date: 2023-02-12

Review Title: Great Service & Friendly Staff
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Review Description: The service while in the store was fantastic, only reason I gave 4 stars and some people would give less is that the gazebo was missing critical bolts / screws so didn’t work straight out of the box, I had to race to the hardware store with no time before my daughters 1st birthday to buy parts to fix, not ideal when new but oh well. Once fixed the gazebo worked well.

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Reviewer Name: Kaylene

Review Submission Date: 2023-02-12

Review Title: We bought a camping trailer and our…
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Review Description: We bought a camping trailer and our salesperson was very helpful. He explained all the features and gave us some good tips. We have bought many items from Kings before so we know they work. We think we have received excellent value for our money.

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Reviewer Name: Trevor Karasek

Review Submission Date: 2023-02-12

Review Title: Great shop walked in was greeted by a…
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Review Description: Great shop walked in was greeted by a staff member who also assisted me in locating the product I was looking for. Kings is my dream shop has everything for outdoor adventures and such great prices too.Probably be back weekly now

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Reviewer Name: Clayton McInnes

Review Submission Date: 2023-02-12

Review Title: I have purchased a number of items over…
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Review Description: I have purchased a number of items over the years. The quality is fantastic and the staff are extremely helpful.We had an issue with a brand new swag and they replaced it without an issue.Thanks 4WD Supercentre!!

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Reviewer Name: Tahnee Griffith

Review Submission Date: 2023-02-12

Review Title: Went to an outlet first and they did…
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Review Description: Went to an outlet first and they did not have this product in stock and then tried to sell me something of theirs for more $$$. Asked about this product and they also wanted to charge $100 more for it! So I bought it online. Arrived within 3 days. Working well.

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