4wheelparts.com is a one-stop-shop for all your off-road needs, providing high-quality products at affordable prices. Since its inception, the online store has been a notable and reliable option for off-road enthusiasts.
Pros and Cons
Pros - Huge selection of top-quality products, competitive prices, excellent customer service, fast shipping, and a vast network of stores for easy returns and exchanges.
Cons - The website layout can be confusing, and some products may be out of stock or back-ordered.
User Experience
The website's design and layout are appealing, with an easy-to-use interface that makes it easy to find what you're looking for. The website's search function also helps pinpoint products quickly.
Pricing and Value for Money
4wheelparts.com offers competitive pricing on its products. Customers can take advantage of discounts and special promotions to save money while still getting the best value for their money.
Alternatives
4wheelparts.com's top competitors include 4WP, AutoAnything, and Summit Racing Equipment. All these companies offer a wide selection of off-road products at competitive prices.
Customer Service
4wheelparts.com has a knowledgeable and friendly customer service team that is available to answer any questions or concerns customers may have. The company also offers a vast network of stores to make returns and exchanges easier.
Product Quality and Selection
4wheelaparts.com offers an extensive selection of high-quality off-road products that are perfect for all types of off-road enthusiasts. The company only stocks products from leading brands, ensuring that customers get the best quality products.
Website Usability
The website is easy to use, and the search function allows customers to find products quickly. However, the website layout can be a bit confusing, leading to occasional difficulties finding some products.
Returns and Exchanges
4wheelparts.com has a clear and straightforward returns and exchange policy, which makes it easy for customers to return or exchange items they are not happy with. The company also has a vast network of stores to facilitate the returns and exchanges process.
Promotions and Discounts
Customers can enjoy various promotions and discounts on the website, such as free shipping and special offers on select products. The company also runs regular sales events that offer deep discounts on high-quality products.
Reputation
4wheelparts.com has been in the off-road business for several years, earning an impeccable reputation for quality products and excellent customer service. The company is widely regarded as one of the best in the industry.
Payment Options
4wheelparts.com accepts major credit and debit cards, PayPal, Klarna, and Affirm. The company offers a variety of payment options to make the checkout process quick and easy for all customers.
Loyalty Programs
4wheelparts.com offers a loyalty program that rewards customers for shopping on the website. Customers earn points for every dollar they spend, which can be used to redeem further discounts on future purchases.
Customer Reviews
4wheelparts.com has a vast selection of customer reviews, allowing potential customers to make an informed purchasing decision based on the experiences of others. The website also allows customers to post their reviews, ensuring complete transparency.
Community Involvement
4wheelparts.com actively supports various off-road communities, sponsoring events and organizations that promote off-road activities. The company also volunteers and supports veterans in the off-road community.
Shipping and Costs
4wheelparts.com offers fast, reliable shipping at reasonable rates. The company regularly provides free shipping promotions to help customers save money on their purchase. Customers can also select in-store pickup options or ship to the nearest store for free.
In conclusion, 4wheelparts.com is an excellent option for off-road enthusiasts looking for high-quality products at affordable prices. The website offers a vast selection of products and excellent customer service, making it a reliable option for all your off-road needs.
Review Description: The worst! customer service is impossible to get ahold of. Spent over a total of 13 hours on hold. Last phone call I was on hold for almost 4 hours and got down to the last caller and they hung up on me. I have emailed them and got no response. I ordered partrs over a year ago now and to this day still have not received them. This place is a joke. Dont order from them
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Reviewer Name: Scott Webb
Review Submission Date: 2023-01-27
Review Title: STAY AWAY FROM THIS COMPANY AT ALL…
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Review Description: STAY AWAY FROM THIS COMPANY AT ALL COST!!!!!!CUSTOMER SERVICE IS NOEXISTENT!!!!!!!SAT ON HOLD FOR 2 HOURS ON TWO DIFFERENT OCCASIONS JUST TO BE HUNG UP ON OR DISCONNECTEDPRODUCT DIDN'T SHIP WHEN I WAS TOLDTHEY ARE HORRIBLE!!!!!!!!
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Reviewer Name: Jody Fryer
Review Submission Date: 2023-01-17
Review Title: Intentionally Incompetent
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Review Description: This company has no intention of getting it right. Their "customer service" number has one or two people (at most) handling calls. The email doesn't work, and parts are not being shipped.I cannot believe anyone with a pulse would not see how badly this companuy is being run.
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Reviewer Name: Tom Zaragoza
Review Submission Date: 2023-01-05
Review Title: Garbage company
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Review Description: Garbage company. Tried to call three separate times to get a quote for gears. The salesman always say they will call me back and never do. Just talked to the national salesman and told me to contact the local store and hung up on me. What a jerk.
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Reviewer Name: Sean
Review Submission Date: 2022-12-07
Review Title: Stole my money...
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Review Description: Made a very simple online purchase of a $25 gift card to give to my son for some truck accessories. The gift card number they gave me does not work and shows a zero balance. I have been in contact with customer service since September to have this simple matter resolved. I've been on the phone over 3 hours, multiple emails (Documented) and they simply will not provide me with a $25 gift card that I paid for. Complete scam of a company and it's too bad.
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Reviewer Name: Tyler Hayden
Review Submission Date: 2022-10-14
Review Title: HORRIBLE
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Review Description: HORRIBLE. Mechanic was one of the rudest people I’ve meet. Was suppose to have my rear end back same day and it’s been 3 weeks now. Store manager won’t return my phone call. It’s a joke..
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Reviewer Name: logan Shortino
Review Submission Date: 2022-10-07
Review Title: Service is going downhill without brakes
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Review Description: Service is going downhill. Wait on hold for over an hour every time I call. Back order parts never show up. 20 year customer and was my go to formJeep and Truck mods.. Sad to say so long but as a consumer I am sick of customer last attitude and my money goes to service first.
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Reviewer Name: codi parmelee
Review Submission Date: 2022-10-01
Review Title: awesomeness
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Review Description: Karl is awesome. I got exactly what I wanted for a great price. I was missing parts from Smittybuilt and Karl went out of his way to find them and get me what we needed. Above and beyond service. This is my new go to 4 wheel parts place. ?
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Reviewer Name: DTF
Review Submission Date: 2022-09-27
Review Title: Ordered $600 worth of wheels etc
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Review Description: Ordered $600 worth of wheels etc. 10 items from thier 75% clearance.THEY CHARGED MY CARDRecieved a call 2 days later stating all of the prices were wrong but if I pay more money they will honor the order. I spent over an hour ordering and getting the sizes right for nothing and they charged my card.Do not waist your time with these crooks.
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Reviewer Name: Orrin Smith
Review Submission Date: 2022-09-22
Review Title: TERRIBLE CUSTOMER SERVICE
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Review Description: Placed an order on the website. never received it. Sent 3 emails with no response. Spent 63 minutes on hold and then was hung up on.