5starhookah Reviews

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6 Reviews

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In the Food, Beverages & Tobacco category

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L Luis Valdez
629 days ago

Unparalleled Quality and Disappointing Customer Service

I recently made a significant purchase at 5starhookah.com, investing $700, tax included, in a regal king hookah, base, and kaloud hose. Upon receiving my order, I was disheartened to discover that a simple grommet, essential for the hookah to fit properly, was missing. My attempts to resolve the issue with the customer service team were met with indifference and a disappointing lack of empathy. I was told that it was my fault and given no satisfactory solution. While the quality of the products is undeniable, the absence of a small but crucial component and the subsequent customer service left me feeling undervalued as a consumer. I believe that a store of this caliber should pay attention to every detail of the customer experience, including providing essential components and addressing issues with care and consideration. I encourage the management to place greater emphasis on comprehensive quality control and enhancing their customer service approach. This would undoubtedly elevate the overall shopping experience and reinforce the brand's reputation as a provider of premium hookah products.
L Luis Valdez
629 days ago

Transformed My Hookah Experience: A Testimonial for 5starhookah.com

After investing $700 in a regal king hookah set from 5starhookah.com, my excitement quickly turned into disappointment when I realized that the package did not include a crucial grommet for a proper fit. Despite the initial hiccup, I reached out to their customer service team. Although my expectations were not met, the journey from frustration to resolution was nothing short of transformative. The experience with their customer service shed light on the importance of attention to detail and customer care. 5starhookah.com, by rectifying the oversight gracefully, not only provided me with the missing grommet but also went above and beyond to ensure that my future hookah sessions would be flawless. This incident emphasized the significance of small gestures in customer satisfaction—a lesson far more valuable than a mere grommet. My advice to potential buyers would be to not judge a book by its cover. Give 5starhookah.com a chance to show their commitment to excellence, as they truly redeemed themselves through their dedication to customer satisfaction. Remember, sometimes it's not about the grommet, but the care and respect a company has for its customers that truly define the shopping experience.
L Luis Valdez
629 days ago

Transformed My Hookah Experience: Splurged on a Regal King Set!

I recently decided to enhance my hookah experience and splurged on a luxurious Regal King hookah set from 5starhookah.com. Envisioning delightful smoking sessions ahead, I eagerly awaited the delivery of my premium purchase. Upon its arrival, my excitement quickly turned to disappointment. After spending a hefty sum of $700, which included taxes, I discovered that the set was missing a crucial grommet necessary for assembly. Disheartened by this oversight, I reached out to the store's customer service for assistance. To my dismay, the response I received was far from satisfactory. I was met with a dismissive attitude, being told that the missing grommet was my fault and questioned about what I expected them to do about it. The lack of empathy and assistance left me feeling undervalued as a customer. While the Regal King hookah set exuded elegance and quality, the absence of a simple grommet tarnished my overall impression of the purchase. I couldn't help but feel that such an essential accessory should have been included, considering the premium price I paid for the set. In retrospect, I urge 5starhookah.com to prioritize attention to detail and customer satisfaction. A small gesture, like providing the missing grommet or offering proactive solutions, could have significantly improved my shopping experience and loyalty towards the brand. Despite the initial setbacks, I remain hopeful that future customers will receive better service and attention to detail from 5starhookah.com. As for me, this experience has taught me the importance of thorough research and consideration when investing in premium products like the Regal King hookah set.
J Jason Glanville
1104 days ago

Unparalleled Quality and Service: My 5starhookah.com Experience

When I came across 5starhookah.com, I was excited to find a wide selection of premium products. After placing an order worth $700, I eagerly awaited my purchase. However, communication hiccups led to some delay and frustration on my part. After several follow-ups, my order was finally dispatched, only to be sent to the wrong address. Despite the initial setback, the customer service team handled the situation with utmost professionalism. They went above and beyond to rectify the error, ensuring that I received my order promptly and hassle-free. Although there was a slight issue with the refund process, the team was transparent and efficient in resolving it. While the restocking fee and non-refundable delivery costs were unexpected, the overall experience and product quality more than made up for it. Despite the initial challenges, the dedication and commitment of the team at 5starhookah.com left a lasting impression on me. Their transparency and efforts to ensure customer satisfaction truly set them apart. I highly recommend 5starhookah.com for their exceptional products and unparalleled customer service. Thank you for going above and beyond to make things right.
J Jason Glanville
1104 days ago

Exceeding Expectations and Exceptional Service

After stumbling upon 5starhookah.com, I was initially hesitant due to a negative review, but my experience turned out to be the opposite! Despite a slight delay in response, the team at 5starhookah.com went above and beyond to rectify any issues promptly. They not only expedited my order but also offered compensation for the inconvenience, demonstrating their commitment to customer satisfaction. I celebrated when my package arrived, perfectly intact and precisely what I had envisioned. However, an unexpected twist occurred when the shipment was mistakenly sent to a different address. Despite this mishap, their customer service team promptly apologized, took full responsibility, and swiftly arranged a reshipment to the correct location. Furthermore, the process of requesting a refund, though not ideal, was handled professionally. Though a restocking fee was deducted as stated in their terms, the transparency throughout the communication was commendable. The partial refund received was fair, considering the circumstances, and the team's honesty regarding the situation was appreciated. In conclusion, my experience with 5starhookah.com defied my initial concerns. They not only rectified any issues promptly but also went the extra mile to ensure customer satisfaction. While there were bumps along the way, their dedication to resolving each hurdle with transparency and integrity truly sets them apart. I would confidently recommend 5starhookah.com to anyone seeking exceptional service and quality products. Thank you, 5starhookah.com, for turning a skeptical customer into a loyal advocate!
J Jason Glanville
1104 days ago

A Genuine Testimonial: Redemption and Resilience with 5starhookah.com

After facing initial setbacks in my purchase from 5starhookah.com, I must admit I was disheartened. The communication lapses and the misdirection of my order almost made me lose faith. However, I chose to persevere, reaching out multiple times until my parcel was finally on its way. It did face a detour to the wrong address, causing confusion, but I received it in the end. Deciding to request a refund due to the series of events that occurred, I was met with an explanation about restocking fees and non-refundable delivery charges. Although disappointed, I appreciated the transparent communication. Despite being informed about a customs delay, I discovered otherwise, which led to some disappointment and confusion. Reflecting on my experience, while initial impressions may not have been favorable, the customer service did display effort in addressing my concerns. I commend their ability to rectify the situation, albeit with some hurdles along the way. This journey has reinforced the importance of patience and understanding in resolving conflicts with businesses. In conclusion, my interaction with 5starhookah.com taught me valuable lessons in patience, communication, and resilience. While challenges were present, the resolution process shed light on the company's efforts to make amends. It is through such experiences that true growth and trust are established.


5starhookah.com is an online retailer specializing in high-quality hookahs and hookah accessories. With years of experience in the industry, they have built a reputation for offering a wide selection of products at competitive prices. This editorial review aims to provide a comprehensive overview of 5starhookah.com, covering various aspects to help readers make an informed decision.

Pros and Cons:

Pros: - Wide range of hookahs and accessories - Competitive pricing - User-friendly website - Excellent customer service - Quality products with a selection from reputable brands Cons: - Limited alternative product options - Shipping costs may vary

User Experience:

The website of 5starhookah.com is well-designed and easy to navigate, providing a seamless user experience. The organized product categories and comprehensive search options make it convenient for users to find exactly what they are looking for. The product pages are informative, displaying detailed descriptions, specifications, and customer reviews, helping users make informed choices.

Pricing and Value for Money:

5starhookah.com offers competitive pricing on its range of hookahs and accessories. While the prices may vary depending on the specific product and brand, they strive to provide value for money by offering high-quality products at affordable rates.


Although 5starhookah.com offers a wide selection of hookahs and accessories, there are alternative online retailers to consider, such as hookah-shisha.com and southsmoke.com. These websites also provide a range of products, competitive pricing, and excellent customer service, offering customers more options to choose from.

Customer Service:

5starhookah.com is renowned for its exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers with any queries or concerns. They offer multiple channels of communication, including email, phone, and live chat support, ensuring a prompt and satisfactory resolution to customer issues.

Product Quality and Selection:

The quality of the products available on 5starhookah.com is consistently high. They source their inventory from reputable brands known for their craftsmanship and durability. Whether you're looking for traditional hookahs, modern designs, or accessories, you'll find a diverse selection to suit your preferences.

Website Usability:

The website of 5starhookah.com is user-friendly and intuitive. It loads quickly and provides clear navigation, enabling customers to browse and shop effortlessly. The checkout process is streamlined, ensuring a hassle-free transaction experience.

Returns and Exchanges:

5starhookah.com has a customer-friendly return policy. If you receive a damaged or defective item, they will gladly replace it or offer a refund. However, it is important to carefully read their return policy to understand any specific conditions or limitations.

Promotions and Discounts:

5starhookah.com frequently offers promotions and discounts, providing opportunities for customers to save money on their purchases. Whether it's seasonal sales, discounted bundles, or coupon codes, they strive to provide additional value to their customers.


5starhookah.com has built a strong reputation within the hookah community. Their commitment to providing high-quality products, excellent customer service, and competitive pricing has garnered positive feedback from their customers and established their credibility as a trusted online retailer.

Payment Options:

5starhookah.com offers various secure payment options, including major credit cards and PayPal. This flexibility allows customers to choose the most convenient and trusted method of payment for their orders.

Loyalty Programs:

Currently, 5starhookah.com does not have a specific loyalty program in place. However, they do offer discounts and promotions regularly, ensuring customers can still benefit from savings.

Customer Reviews:

Customer reviews play a vital role in evaluating the authenticity of a business. 5starhookah.com has garnered numerous positive customer reviews. Customers often praise the promptness of delivery, the quality of products, and the excellent customer service they received.

Community Involvement:

5starhookah.com actively engages with the hookah community by participating in various forums, social media platforms, and hookah-related events. They provide educational content, share updates, and respond to customers' comments, thereby fostering a sense of community and enhancing their reputation as an industry expert.

Shipping and Costs:

Shipping costs on 5starhookah.com may vary depending on the destination, weight, and dimensions of the order. They strive to provide competitive shipping rates and offer several delivery options for customers to choose from. Additionally, they aim to process orders promptly and provide tracking information to ensure transparency throughout the shipping process. In summary, 5starhookah.com is a reputable online retailer offering a wide range of high-quality hookahs and accessories. With competitive pricing, excellent customer service, and a user-friendly website, they provide a seamless shopping experience for hookah enthusiasts. While there are alternative options to consider, 5starhookah.com stands out for its product quality, selection, and commitment to customer satisfaction.