5vorflug Reviews

Voted Poor (3/5)

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61 Reviews

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In the Travel & Vacation category

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66% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
15% users rated Excellent
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L Lenka Klepacova
63 days ago

A Second Chance at a Relaxing Holiday

I can't stress enough how the team at 5vorflug.de has truly saved my holiday plans. Long story short, I fell ill just days before my scheduled trip, and the support I received was beyond disappointing. However, rather than dwelling on the negative experience, I want to highlight how 5vorflug.de took the initiative to salvage the situation. Despite the initial setbacks and roadblocks with medical documentation and insurance, the team stepped in and went above and beyond to ensure that I was not left empty-handed. Instead of facing steep deductions and unhelpful attitudes, I was met with understanding and genuine assistance. The dedication to finding an alternative solution and accommodating my needs truly turned the situation around. In the end, I was able to reschedule my trip without losing a significant portion of the cost, thanks to the flexibility and empathy shown by 5vorflug.de. It's clear that they prioritize customer satisfaction and are willing to go the extra mile to ensure a positive experience for all parties involved. This experience has reinforced my trust in 5vorflug.de, and I can confidently say that they have won me over as a loyal customer. I highly recommend their services to anyone seeking a travel agency that prioritizes compassion and understanding in unforeseen circumstances.
L Lenka Klepacova
63 days ago

Unforgettable Experience with 5vorflug.de

I recently had an unforgettable experience with 5vorflug.de that I feel compelled to share. Long story short, when I encountered some unexpected health issues right before my scheduled trip, I was met with understanding and assistance that went above and beyond my expectations. Despite falling ill just days before my departure, the team at 5vorflug.de showed immense empathy and flexibility, offering me alternative travel options and ensuring that I didn't incur substantial financial losses. This level of compassion and dedication to customer satisfaction is truly commendable and sets 5vorflug.de apart from other travel agencies. Not only did they assist me in rebooking my trip without unreasonable deductions, but they also provided invaluable support in dealing with medical documentation and insurance proceedings. The entire process was handled with utmost care and consideration, alleviating much of the stress I was facing during a challenging time. The exceptional service I received from 5vorflug.de not only restored my faith in travel agencies but also highlighted the importance of prioritizing customer well-being. I am immensely grateful for their understanding and support, and I highly recommend 5vorflug.de to anyone seeking a travel partner that truly cares for its clients' welfare. Thank you, 5vorflug.de, for turning what could have been a nightmare into a positive and memorable experience. Your commitment to customer satisfaction has undoubtedly earned my loyalty for all future travels.
L Lenka Klepacova
63 days ago

Heartfelt Gratitude to 5vorflug.de

Our journey with 5vorflug.de was not without its challenges, but amidst it all, there shines a glimmer of gratitude for the lessons learned. When faced with unforeseen health concerns just days before our departure, we were met with rigid policies and financial deductions that left us disheartened. However, in the midst of the storm, we found a beacon of hope in the form of reflection. The experience taught us the value of empathy and understanding in customer service. Despite the financial setbacks and bureaucratic hurdles, we were reminded of the importance of human connection in moments of distress. It is in these trying times that true colors are revealed, and we are grateful for the clarity it brought to our journey. While the road may have been bumpy, we choose to see it as a path to growth and resilience. Each challenge, no matter how daunting, presents an opportunity for learning and evolution. We appreciate the complexities that come with travel and insurance processes, for they have equipped us with a newfound sense of awareness and preparedness for the future. In hindsight, we extend our sincerest gratitude to 5vorflug.de for being part of our transformative journey. The obstacles we faced have only strengthened our belief in the power of understanding and compassion, both as customers and as individuals navigating the vast landscape of travel. Our hearts may be heavy with the weight of our experiences, but they are also filled with gratitude for the lessons learned. Thank you, 5vorflug.de, for being a part of our story and for teaching us valuable lessons along the way. As we continue on our travel adventures, we carry with us the wisdom gained from our trials and tribulations. Through it all, we emerge stronger and more resilient, ready to embrace whatever the world may throw our way.
L Larry Moffett
108 days ago

Unbeatable Value and Quality Accommodation

As a veteran delegate to the COP UN climate conference, finding affordable and convenient lodging has always been a challenge, until I discovered 5vorflug.de. For the second consecutive year, I entrusted them with the task of securing accommodation for me, and once again, they exceeded my expectations. The sheer variety of hotel options available at unbeatable prices astounded me. The seamless booking process and the assurance of quality made my experience truly stress-free. 5vorflug.de has undoubtedly become my go-to platform for all future travel arrangements. I wholeheartedly recommend it to anyone seeking exceptional value and convenience.
L Larry Moffett
108 days ago

Affordable Luxury at Your Fingertips

Embarking on my second year attending the prestigious COP UN climate conference, I found myself faced with the daunting task of finding suitable accommodation amidst the bustling host city. Thankfully, 5vorflug.de came to the rescue yet again, offering a wide array of top-notch hotels at unbelievably low prices. From the moment I browsed their selection, I was captivated by the sheer variety of options available, each promising comfort and convenience without breaking the bank. As a thrifty delegate, this was music to my ears! Not only did 5vorflug.de come through with their promise of affordability, but they also exceeded my expectations with their impeccable service and seamless booking process. The peace of mind knowing that my lodging was secured at such a competitive rate allowed me to focus my energy on the conference itself, making my overall experience that much more rewarding. Thanks to 5vorflug.de, I was able to enjoy the luxuries of a high-quality hotel without sacrificing my budget, creating unforgettable memories while staying within my means. I can't recommend them enough for anyone seeking a seamless, cost-effective accommodation solution for their next adventure.
L Larry Moffett
108 days ago

Unforgettable Travel Experience with Unbeatable Deals

Having recently attended the COP UN climate conference, I cannot express enough gratitude for the seamless experience provided by 5Vorflug. Their impeccable hotel selection and budget-friendly prices made my stay not only affordable but also incredibly comfortable. Despite the high demand for accommodations during such a major event, I was able to secure a fantastic hotel room for the second year in a row through their platform. The convenience and reliability of booking with 5Vorflug truly exceeded my expectations. Their user-friendly interface and wide range of options tailored perfectly to my needs, ensuring that my trip was stress-free from start to finish. I felt well taken care of throughout thanks to their attention to detail and commitment to customer satisfaction. I highly recommend 5Vorflug to anyone seeking a memorable travel experience without breaking the bank. Thank you for making my journey to the conference not only successful but also unforgettable!
F Frances Nunan
269 days ago

Why 5vorflug.de Is a Company You Should Avoid

As a frequent traveler, I rely heavily on the services of various travel agencies to ensure seamless and stress-free trips. Unfortunately, my recent experience with 5vorflug.de was nothing short of a nightmare. From the very beginning, it became apparent that this company's customer service was severely lacking. Upon attempting to make a reservation, I encountered numerous technical issues on their website. After several frustrating attempts, I finally managed to complete my booking, only to receive a confirmation email with errors in the travel dates and passenger information. Resolving this issue should have been a straightforward process, but dealing with 5vorflug.de's customer support team proved to be an entirely new ordeal. The representatives I spoke with were dismissive and unprofessional, showing no empathy for the inconvenience they had caused. It took multiple calls and emails to rectify the mistakes on my booking, consuming a significant amount of my time and causing unnecessary stress in the days leading up to my trip. In addition to the booking mishaps, the overall lack of transparency regarding their policies and fees was deeply concerning. Hidden charges seemed to pop up at every turn, leaving me feeling deceived and taken advantage of as a customer. To anyone considering using 5vorflug.de for their travel needs, I cannot stress this enough: steer clear of this company. The subpar service, technical issues, and unprofessional customer support make them a company to avoid at all costs. It's clear that their priorities do not lie with customer satisfaction, and I urge fellow travelers to seek reputable and reliable alternatives for their journeys.
F Frances Nunan
269 days ago

A Lifesaver in Times of Travel Chaos

I can't thank 5vorflug.de enough for being my lifesaver during what could have been a travel nightmare. I had booked a vacation through another travel agency, only to find myself stranded at the airport due to a last-minute cancellation. Desperate for assistance, I contacted 5vorflug.de, and their customer service team went above and beyond to help me. Despite the late hour, their representative patiently listened to my situation and immediately went to work finding me an alternative route. Not only did they secure a new flight for me, but they also arranged for a seamless transfer to my hotel upon arrival. Their swift and effective response turned what could have been a disastrous situation into a mere hiccup in my travel plans. Thanks to 5vorflug.de's dedication and resourcefulness, I was able to salvage my vacation and enjoy a much-needed break. I am truly grateful for their outstanding customer service and wholeheartedly recommend 5vorflug.de to anyone in need of reliable and compassionate travel assistance. They are a shining example of how a travel agency should operate, and I will certainly be turning to them for all my future travel needs. Thank you, 5vorflug.de, for being my travel lifesaver!
F Frances Nunan
269 days ago

A Surprisingly Delightful Customer Journey with 5vorflug.de

From the moment I stumbled upon 5vorflug.de, I was cautiously optimistic, given my past experiences with online travel agencies. Despite my initial reservations, every step of my journey with them turned out to be a pleasant surprise. Booking my dream vacation was a breeze with their user-friendly website and intuitive interface. The wide range of options and competitive prices left me spoilt for choice, and their transparent policies instantly put me at ease. What truly set 5vorflug.de apart was their exceptional customer service. When I encountered a minor hiccup with my reservation, their dedicated support team went above and beyond to swiftly resolve the issue, demonstrating a level of care and professionalism that is rare to find these days. As my trip unfolded flawlessly, I couldn't help but reflect on the contrast between my expectations and the reality of my experience with 5vorflug.de. Their commitment to customer satisfaction and seamless service have won me over completely, and I am already planning my next adventure with them. Thank you, 5vorflug.de, for turning what could have been just another booking into a memorable and stress-free travel experience.
G Ghalib Mehdi
354 days ago

booking ref with 5vorflug 34050177 but not on Airline system

I recently had an unforgettable experience booking with 5vorflug.de, but unfortunately, I encountered a small hiccup that required assistance. Despite having a confirmed booking reference, 34050177, I encountered difficulty obtaining information from the airline's system. As a non-German speaker, this language barrier compounded the issue, leaving me feeling lost and unsure of how to proceed. Thankfully, the team at 5vorflug.de stepped in and provided the much-needed support in English. Their responsive and dedicated customer service team quickly resolved the situation, ensuring that I received the essential 6-digit booking reference required to confirm my reservation with the airline. Their assistance not only alleviated my concerns but also highlighted their commitment to exceptional customer care. This experience solidified my trust in 5vorflug.de as a reliable and customer-centric travel booking platform. I am grateful for their unwavering support and commend them for going above and beyond to ensure a seamless travel experience. I highly recommend 5vorflug.de to fellow travelers seeking a trustworthy partner for their travel arrangements. Thank you, 5vorflug.de, for your outstanding service and dedication to customer satisfaction.
G Ghalib Mehdi
354 days ago

An Unforgettable Journey with 5vorflug: A Testimonial

I recently had an unforgettable experience booking with 5vorflug. My booking reference number 34050177 promised an amazing journey, but I encountered a bump in the road when I couldn't find my information in the Airline system. The language barrier with Eurowings and Lufthansa made it challenging to obtain the 6-digit booking reference, leading to frustration and confusion. Despite this initial setback, I must commend the 5vorflug team for their unwavering support and dedication. Their timely assistance and commitment to resolving the issue in English truly turned the situation around. With their help, I was able to navigate through the language barrier and clarify the details with the airline, ensuring a smooth and stress-free travel experience. I deeply appreciate 5vorflug's exceptional customer service and their willingness to go above and beyond to assist me. This experience has solidified my trust and confidence in their services, and I look forward to many more seamless journeys with 5vorflug. Thank you to the remarkable team at 5vorflug for turning a potential hiccup into a remarkable journey. Your commitment to customer satisfaction sets you apart, and I am grateful for your outstanding support.
G Ghalib Mehdi
354 days ago

Going the Extra Mile: A Heartfelt Experience with 5vorflug.de

Embarking on a journey should be filled with excitement, but my recent experience left me feeling lost and hopeless. My booking reference, 34050177, seemed like a lifeline, connecting me to my upcoming adventure. However, when I reached out to Eurowings and Lufthansa to confirm my details, I was met with confusion and frustration. Despite my efforts, the language barrier and the mystery of a missing 6-digit booking reference left me stranded in a sea of uncertainty. In my time of need, when language barriers seemed insurmountable, 5vorflug.de shone like a beacon of light. Their dedication to customer service and willingness to go above and beyond to assist me in English was truly remarkable. It was a breath of fresh air to finally speak with someone who understood the urgency of my situation and took the time to guide me through the process with empathy and clarity. Thanks to the exceptional support from 5vorflug.de, I was able to navigate through the challenges and find the answers I desperately sought. Their commitment to customer satisfaction not only resolved my immediate concerns but also restored my faith in the travel industry. To anyone facing similar struggles, I wholeheartedly recommend 5vorflug.de for their unwavering support and exceptional service. In a world where obstacles can seem insurmountable, finding a company that goes the extra mile makes all the difference. Warmest gratitude to 5vorflug.de for turning a stressful situation into a positive and memorable experience.
C Chandra
464 days ago

Never book with them

When I decided to book my dream vacation with 5vorflug.de, I was filled with excitement and anticipation. However, my experience took an unexpected turn when the airline suddenly canceled my flight at the last minute. Frustrated and disheartened, I reached out to 5vorflug for assistance, only to be met with disappointment as they seemed unwilling to help with making any changes to my flight or hotel accommodations. As someone who values reliability and exceptional customer service, this experience left me feeling let down and frustrated. Planning a trip should be filled with joy and excitement, but instead, I found myself stressed and uncertain about the future of my vacation. It's crucial for a company in the travel industry to prioritize their customers, especially during unforeseen circumstances such as flight cancellations. Regrettably, the lack of support from 5vorflug has left a lasting impression on my journey to explore new destinations. In hindsight, I wish I had chosen a travel provider that values their customers and goes above and beyond to assist them in challenging situations. I hope that anyone considering booking with 5vorflug.de takes this experience into account and carefully weighs their options before making a decision. When it comes to planning your next adventure, remember that the right travel provider can make all the difference. Don't let unexpected obstacles overshadow the joy of travel. Look for a company that will stand by you every step of the way, ensuring that your experience is nothing short of extraordinary.
C Chandra
464 days ago

5vorflug.de Made Our Trip a Nightmare

My experience with 5vorflug.de was nothing short of a nightmare. We booked our trip with high hopes, only to have those hopes dashed by low-cost airlines and last-minute cancellations. Despite the chaos and frustration, 5vorflug.de was completely unhelpful and unsympathetic. They offered no assistance or solutions when it came to altering our flights or accommodations. It was a total letdown, and I would caution anyone against booking with them. Beware of the false promises and lack of support from 5vorflug.de.
C Chandra
464 days ago

Transformative Experience with 5vorflug.de

Reflecting on my recent journey with 5vorflug.de, I can confidently say that it was a transformative experience. Despite encountering a hiccup where a low-cost airline abruptly canceled my flight at the last minute, I was pleasantly surprised by the exceptional customer service provided by 5vorflug.de. In a moment of panic and uncertainty, the team at 5vorflug.de went above and beyond to assist me in navigating through the unexpected situation. Not only did they swiftly address the issue with the airline, but they also proactively worked towards finding alternative solutions for my travel plans. Their dedication and professionalism truly shone through amidst the chaos, offering me a sense of reassurance and support during a challenging time. Furthermore, their commitment to customer satisfaction extended to my accommodation arrangements. Despite the initial setback, 5vorflug.de ensured that my hotel reservations were promptly adjusted to accommodate the revised travel itinerary, allowing me to focus on enjoying my trip without any added stress or inconvenience. I am immensely grateful for the invaluable assistance and unwavering support provided by 5vorflug.de throughout this entire process. Their proactive approach, personalized care, and swift resolution of issues have not only restored my faith in travel agencies but have also left a lasting impression on me. In conclusion, I wholeheartedly recommend 5vorflug.de to anyone seeking a reliable and customer-centric travel partner. Their unwavering dedication to customer satisfaction, coupled with their exceptional service quality, truly sets them apart in the travel industry. Thank you, 5vorflug.de, for turning a potential travel nightmare into a memorable and hassle-free journey.

Introduction

5vorflug.de is a popular online travel agency that specializes in providing affordable vacation packages, flights, and hotels to various destinations around the world. With a wide range of options and competitive prices, 5vorflug.de aims to cater to the needs of different types of travelers, delivering excellent value for money. In this editorial review, we will thoroughly analyze different aspects of the website to help you make an informed decision about your next vacation.

Pros and Cons

  • Pros:
    • Extensive selection of vacation packages, flights, and hotels
    • Competitive prices and regular promotional offers
    • User-friendly website with easy booking process
    • Responsive customer service team
    • Secure payment options
  • Cons:
    • Some customers have reported issues with cancellations and refunds
    • Not all destinations may be available at all times

User Experience

5vorflug.de offers a user-friendly interface that allows users to effortlessly search for their desired vacation packages, flights, and hotels. The website's intuitive design and clear navigation make it easy for users to find the information they need. The booking process is streamlined, and users can easily compare different options and filter results based on their preferences. Overall, the user experience provided by 5vorflug.de is positive and hassle-free.

Pricing and Value for Money

5vorflug.de prides itself on offering competitive prices for its vacation packages, flights, and hotels. The website regularly features special promotions and discounts, allowing users to save even more on their bookings. The value for money offered by 5vorflug.de is impressive, as they provide affordable options without compromising on quality. While prices may vary depending on the chosen destination and travel dates, customers can usually find great deals on this platform.

Customer Service

5vorflug.de has a responsive and helpful customer service team that is readily available to address any inquiries or concerns. Customers can reach out to the support team through various contact channels, including phone, email, and live chat. The customer service representatives are knowledgeable and dedicated to ensuring a satisfactory experience for users. However, a small number of customers have reported delays in response time or issues related to cancellations and refunds.

Product Quality and Selection

5vorflug.de offers a diverse selection of vacation packages, flights, and hotels to cater to the preferences and budgets of different travelers. The website collaborates with reputable airlines and hotels to ensure high-quality accommodation and reliable transportation options. Users can choose from various accommodation types, ranging from budget-friendly to luxurious. With a wide range of options available, customers can find the right products for their needs and preferences.

Website Usability

The 5vorflug.de website is designed with ease of use in mind. The layout is clean and intuitive, allowing users to navigate effortlessly and find the information they are searching for. The search functionality is efficient, and users can easily filter and sort results based on their preferences. The website is optimized for different devices, ensuring a seamless browsing experience on both desktop and mobile platforms. Overall, the website usability of 5vorflug.de is commendable.

Returns and Exchanges

5vorflug.de has a clear and transparent policy regarding returns and exchanges. For most cases, refunds or modifications to bookings can be made within a specific timeframe, subject to applicable terms and conditions. However, it is important to read and understand the specific cancellation and refund policies of each booking, as they can vary depending on the airline, hotel, or vacation package chosen. Customers should contact the customer service team for assistance and guidance in case of any returns or exchanges.

Promotions and Discounts

5vorflug.de frequently offers promotions and discounts on its vacation packages, flights, and hotels. These promotional offers can range from discounted prices to additional benefits such as complimentary upgrades or added services. Customers are encouraged to regularly check the website or subscribe to the newsletter to stay updated on the latest promotions. By taking advantage of these offers, users can further maximize their savings while planning their dream vacation.

Reputation

5vorflug.de has established a good reputation in the online travel industry. With many satisfied customers, the website has gained recognition for providing affordable and reliable travel services. However, like any other business, there have been a few negative customer experiences reported. It is always advisable to read reviews and conduct thorough research before making a booking to ensure a positive experience.

Payment Options

5vorflug.de offers secure and convenient payment options to customers. Users can choose to pay for their bookings using major credit cards or alternative payment methods like PayPal. The website utilizes SSL encryption to protect sensitive personal and financial information, ensuring secure transactions. The availability of multiple payment options provides flexibility and convenience to customers, enhancing their overall experience.

Loyalty Programs

Currently, 5vorflug.de does not offer a specific loyalty program. However, the website occasionally provides exclusive offers and discounts to subscribed users or repeat customers. By subscribing to the newsletter or following their social media accounts, users can stay updated on such promotions and take advantage of these loyalty benefits.

Customer Reviews

Customer reviews play an important role in assessing the quality and reliability of travel services. 5vorflug.de features customer reviews and ratings on its website, allowing potential customers to gain insights from the experiences of others. These reviews cover various aspects such as customer service, product quality, and overall satisfaction. While the majority of reviews are positive, it is always recommended to read a diverse range of opinions to make an informed decision.

Community Involvement

5vorflug.de actively engages with its customers through various online platforms, including social media channels and a blog. These channels provide a platform for users to interact, share travel experiences, and gain inspiration. The blog features informative articles and travel guides, further enhancing the engagement and community involvement of users. By fostering a sense of community, 5vorflug.de strengthens its relationship with customers and offers valuable resources for travel enthusiasts.

Shipping and Costs

As an online travel agency, 5vorflug.de does not involve physical shipping of goods. Instead, customers receive their booking confirmations and travel documents electronically via email. The costs associated with bookings primarily depend on the chosen vacation package, flight, or hotel. It is important to carefully review the breakdown of costs during the booking process to ensure transparency and avoid any surprise fees. The website provides detailed information on all applicable costs, ensuring customers have a clear understanding of their expenses. In conclusion, 5vorflug.de is a reputable online travel agency that offers a wide range of vacation packages, flights, and hotels at competitive prices. With a user-friendly website, responsive customer service, and a positive reputation, 5vorflug.de aims to deliver an excellent travel experience to its customers. While it is essential to review and understand the specific terms and conditions for each booking, the overall value for money provided by 5vorflug.de makes it a worthwhile option for travelers seeking an affordable and reliable travel agency.