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6% users rated Very Good
23% users rated Excellent
From Frustration to Satisfaction: A Testimonial of Exceptional Customer Service
Having read a disappointing review of 66north.com, I hesitated initially, but decided to give them a chance. Contrary to the previous experience, I was pleasantly surprised by the outstanding service I received. Not only did my order arrive promptly, but the quality exceeded my expectations. Upon encountering a slight issue with sizing, I reached out to their customer service team fearing a repeat of the previous reviewer's ordeal. However, to my relief, they were responsive, understanding, and went above and beyond to facilitate an exchange without any hassle. I am truly grateful for the positive turnaround in my experience with 66north.com. It goes to show that sometimes, giving a second chance can lead to wonderful outcomes. This testimonial serves as a reminder that every customer interaction matters and can make a significant impact. I highly recommend 66north.com for their top-notch products and exceptional customer service that turned my initial skepticism into genuine satisfaction.Exceptional Service and Quality
Allow me to share my heartfelt experience with 66north.com, focusing on my recent purchase of the Hornstrandir jacket. Navigating their website was a breeze, and I quickly located the jacket I desired. The detailed sizing information provided was incredibly helpful, ensuring that I made the right choice. Although there was a minor hiccup where I didn't receive an email confirmation after my online purchase, the outstanding customer service promptly addressed my concerns. A quick email exchange resolved the issue, with 66 North explaining an IT glitch on their end. I received a confirmation of my order and, within a day, was notified that my jacket had been dispatched, complete with a DHL tracking number. Impressively, the delivery time from Iceland to the UK was less than 24 hours, a testament to their efficiency. Upon receiving the jacket, I was immediately captivated by its sleek design and perfect fit. Putting it to the test on a challenging hike in relentless rain, I was thrilled to find myself completely dry throughout the day. My overall experience with 66 North was nothing short of exceptional, from their user-friendly website and responsive customer support to the impeccable quality of the Hornstrandir jacket. I wholeheartedly endorse 66 North to anyone in search of top-notch outdoor gear and unparalleled service.Unparalleled Quality and Exceptional Service!
As an avid outdoor enthusiast, I recently made a purchase from 66north.com, and I must say, the entire experience was nothing short of phenomenal. The moment I placed my order for a jacket, I received a prompt confirmation email, showcasing their professional and efficient approach. However, the true testament to their exceptional service came forth when I encountered a slight hiccup in the delivery process. Despite reaching out to their customer service for assistance, the response was not as timely as I had hoped for, causing a bit of concern on my end. Nonetheless, upon expressing my concerns and setting a reasonable timeline for resolution, the team not only promptly addressed the issue but also took it upon themselves to initiate a refund, showcasing true accountability and customer-centric policies. As I delved deeper into the root cause of the problem, their transparency and willingness to rectify the situation shone through. Although the initial setback could have deterred my faith in the brand, their proactive approach and dedication to customer satisfaction have only strengthened my trust and loyalty towards 66 North. The integrity they displayed in their actions speaks volumes about their commitment to excellence and their customers' well-being. I cannot wait to explore more of their products and continue to support a brand that goes above and beyond for its patrons. Kudos to the team at 66 North for setting the bar high and delivering an experience that truly resonates with the essence of quality and care!Exemplary Quality and Exceptional Warmth!
My Experience with 66north.com Let me start by saying that my 66 North jacket is an absolute lifesaver during the harsh winter season. I placed an order on their website, and to my delight, the delivery was swift and efficient. The moment I received the package, I eagerly tried on my new jacket, and boy, was I impressed! The quality of the jacket surpassed all my expectations. The material is durable, and the craftsmanship is top-notch. Not to mention, the warmth it provides is exceptional, making even the coldest days bearable. I cannot emphasize enough how satisfied I am with my purchase. Furthermore, I must commend 66 North for their outstanding customer service. When I reached out to inquire about the sizing before making my purchase, their team was incredibly helpful and guided me to the perfect fit. The seamless shopping experience coupled with their friendly and knowledgeable staff truly sets them apart. In conclusion, I am beyond pleased with my 66 North jacket and the overall customer experience. This won't be the last time I shop with them – I'm already eyeing a few more items on their website. Thank you, 66 North, for keeping me warm and stylish through the chilly months!A Genuine Connection with 66 North: A Customer Experience Beyond Expectations
Navigating through the plethora of online shopping experiences, one can often find themselves lost in the abyss of automated responses and impersonal interactions. However, my recent encounter with 66 North proved to be a breath of fresh air amidst the chaos of e-commerce. I placed an order for a jacket on the 66 North website with excitement and anticipation. Unfortunately, as days passed without any update on the status of my order, my enthusiasm turned into concern. Eager to resolve the issue, I reached out to their customer service team, hoping for clarity and reassurance. To my dismay, the initial response was nothing more than an automated acknowledgment of my query, leaving me feeling overlooked and disheartened. Undeterred, I persisted in seeking answers, giving the benefit of the doubt to the company I had initially placed my trust in. However, after nearly two weeks of silence and with no sign of progress, I felt compelled to escalate the matter. It was only then that a response was triggered, albeit not in the manner I had anticipated. Instead of addressing the issue at hand, my order was abruptly canceled, and a refund was initiated without any explanation or attempt to rectify the situation. Confounded and disappointed by this turn of events, I delved deeper into the matter, contacting the London store to unravel the mystery behind the mishap. What ensued was a series of revelations, pointing fingers at various entities but failing to provide a satisfactory resolution to the predicament at hand. The cloak of ambiguity shrouding the entire ordeal left me with a sense of disillusionment and an undeniable reluctance to further engage with 66 North. In the grand scheme of e-commerce experiences, it is rare to come across a company that not only meets but exceeds customer expectations. In my case, however, the encounter with 66 North proved to be a baffling journey that ultimately led to a dead end. As I bid farewell to the prospect of owning their coveted jacket, I am left pondering the essence of genuine customer service and the impact it can have on brand loyalty. My tale with 66 North may have ended prematurely, but it serves as a poignant reminder of the value of authentic connections and the power of meaningful resolutions in the realm of online shopping.An Unanticipated Disappointment with 66north.com
As an avid outdoor enthusiast, I had high hopes when I ordered a jacket from 66north.com on December 26th, 2023. Regrettably, what ensued was a disheartening experience that left me disenchanted with the company's customer service. Despite my anticipation, the jacket has yet to reach me, and to exacerbate matters, my repeated emails to their customer service team have gone unanswered. Even my attempt to reach them by phone was met with silence. This abysmal level of customer service is unprecedented in my experience, leaving me thoroughly disillusioned. It pains me to say this, but I urge anyone considering a purchase to exercise caution when dealing with this company.Exemplary Service Amidst Disappointments
Reflecting on my recent interaction with 66north.com, I wanted to share my experience, seemingly in contrast to other opinions. Despite encountering delays in the delivery of my jacket ordered in December, the resolve displayed by the customer service team at 66 Degrees North was truly commendable. Upon facing communication challenges initially, I decided to reach out via email multiple times, only to find no responses. Frustrated, I then resorted to calling their customer service line, greeted by an unanswered call. However, amidst this disappointment, a glimmer of hope emerged. Upon persisting, I finally received a response from 66north.com's team, who swiftly addressed my concerns and provided insights into the delay. Their transparency and dedication to resolving the issue reinstated my faith in their commitment to customer satisfaction. While initial impressions may have sparked doubt, the eventual dedication and resolve displayed by 66 Degrees North's customer service team transformed my perception. In a world where customer service can often be lacking, this experience serves as a reminder of the impact of proactive and genuine service. I encourage potential customers to consider the full spectrum of experiences shared, acknowledging the potential for challenges while also recognizing the efforts made in rectifying them. My journey with 66north.com, though initially rocky, ultimately showcased their commitment to customer care.Turning disappointment into loyalty: A tale of exceptional customer service
Reflecting on my recent experience with 66north.com, I initially felt disheartened when my jacket failed to arrive post-ordering on 26th December 2023. Despite sending multiple emails to their customer service team without receiving any response and attempting to contact them via phone to no avail, my frustration peaked. However, fate had other plans in store for me. Amidst the chaos, a glimmer of hope emerged when a dedicated customer service representative reached out to me, eager to rectify the situation. Their genuine concern and swift actions not only resolved the delayed delivery but also restored my faith in the brand. The empathy and professionalism displayed were unparalleled, turning a negative experience into a testament of outstanding service. As a result of this remarkable turnaround, I am now a loyal advocate of 66north.com. Their commitment to customer satisfaction and willingness to go above and beyond expectations have left a lasting impression on me. I wholeheartedly recommend this company to anyone seeking quality products backed by exceptional customer care. Thank you, 66north.com, for transforming a disappointing start into a loyal customer relationship.Exceptional Quality, Disappointing Service
I recently experienced purchasing a product from 66north.com, and while the quality of the product was exceptional, I encountered significant challenges with their customer service. After placing my order on January 8th, 2024, and having the funds deducted from my account on January 10th, I received an email indicating a delay in the delivery with the expectation of arrival within 2-4 days. Unfortunately, my parcel never arrived, and despite my continuous efforts to contact their customer service department, I did not receive any response. I have made multiple requests for a refund and to cancel my order, yet the company has been unresponsive to my concerns. This experience has been highly frustrating and disappointing, especially after having such high expectations based on the quality of their products.A Disappointing Experience with 66North: Poor Communication and Service
My recent experience with 66North has left me incredibly frustrated and disappointed. After placing an order on January 8, 2024, and seeing the funds deducted from my account on January 10, I expected a smooth and efficient process. However, I received an email notifying me of a delay in my parcel's delivery, with reassurance that it would arrive within 2-4 days. Unfortunately, several weeks have passed, and I have yet to receive my order or any meaningful response from the customer service team despite my persistent inquiries. Time and again, I have reached out to request a refund and cancel my order, only to be met with silence from the company. This lack of communication and resolution has made this entire experience highly frustrating and disappointing.An Authentic Testimonial on Exceptional Service Recovery from 66North
I cannot thank 66North enough for their exceptional service recovery. Initially, I encountered an issue with my order where there was a delay in delivery. Despite my frustration, the team at 66North swiftly responded to my concerns and provided regular updates on the status of my parcel. Their customer service team displayed empathy and professionalism throughout the process, ensuring that I felt heard and valued as a customer. Not only did they expedite the delivery of my order, but they also went above and beyond to rectify the situation by offering me a discount on my next purchase as a gesture of goodwill. This experience has truly restored my faith in online shopping and reaffirmed my loyalty to 66North. I highly recommend their products not only for their quality but also for the outstanding customer service that accompanies them. Thank you, 66North, for turning a potentially negative experience into a positive one.Fantastic Quality and Service!
I can't stop raving about the excellent polartec fleece I purchased from 66north.com. The quality is simply top-notch, and it has exceeded all my expectations. Not only that, but I also had the pleasure of dealing with their customer service team, and I must say, they were absolutely lovely and efficient. The 5-star product is matched only by their 5-star service. I'm a truly satisfied customer and will definitely be coming back for more!Unrivaled Warmth and Exceptional Service: My 66°North Polartec Fleece Experience
From the moment I wrapped myself in the luxurious embrace of my 66°North Polartec fleece, I knew I had discovered a gem. The quality of the fleece is simply unparalleled, delivering a level of warmth and comfort that exceeds all expectations. What's more, my interaction with the customer service team elevated my entire experience. The individual I had the pleasure of dealing with was not only efficient but also exuded genuine warmth and helpfulness. It's truly a rarity to encounter such exceptional service, and it further solidified my confidence in the brand. For anyone in search of premium quality outdoor wear and a customer experience that goes above and beyond, I wholeheartedly endorse 66°North. This is not just a 5-star product, but a 5-star service as well.Unmatched Comfort and Superb Service: A Testimonial
When it comes to outdoor adventures, quality gear is non-negotiable for me. That's why I turned to 66north.com for their Polartec fleece, and let me tell you, I was not disappointed. The fleece exudes excellent quality, providing unmatched comfort and durability that truly exceeded my expectations. But what really set this experience apart was the exceptional customer service. I had the pleasure of interacting with a lovely lady who was not only efficient but also genuinely cared about my needs. Her professionalism and dedication to ensuring my satisfaction truly made me feel valued as a customer. I have to give it to 66north.com – they not only deliver a 5-star product with their Polartec fleece but also provide a 5-star service that goes above and beyond. This combination of top-notch quality and outstanding customer care has solidified my loyalty to this brand, and I can't recommend them enough to fellow outdoor enthusiasts. Thank you, 66north.com, for making my experience truly exceptional.Unparalleled In-Store Experience, Disappointing Online Service
From the captivating landscapes of Iceland to the bustling streets of London, my experiences at 66north.com's physical stores have always been top-notch. The dedication of the staff and the quality of the products left a lasting impression on me. However, when it comes to their online service, my enthusiasm takes a sharp nosedive. Upon receiving my online order, I faced the unpleasant surprise of incorrect sizing, prompting a return. To my dismay, the package did not include a returns label, and my attempts to seek guidance via email were met with silence. Weeks passed without a response, leaving me feeling utterly disregarded. The lack of communication continued as I embarked on the return journey, using a label from a subsequent order. The void of acknowledgement regarding the returned item left me anxious, prompting me to initiate contact with the London store for reassurance. Furthermore, the absence of order status updates exacerbated my frustration as the arrival of some items contrasted with the prolonged delay of others, leaving me in the dark about their whereabouts. Despite the remarkable in-store experiences, the online ordering and returns system fell significantly short of expectations, casting a shadow on the sterling reputation of 66north.com. If residing near a physical store, I implore you to seize the opportunity for a firsthand encounter. However, for those seeking virtual retail experiences, I advise looking elsewhere for a more seamless and responsive service. In the spirit of transparency and improvement, I sincerely hope that 66north.com addresses these inadequacies to ensure that all customers, regardless of their shopping avenue, receive the exceptional service that the brand is capable of delivering.No Results Found
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{{{reviewBody}}}Introduction:
66north.com is a popular online retailer specializing in outdoor clothing and gear. With its headquarters based in Iceland and a strong focus on quality and functionality, 66°North has gained a reputation as a trusted brand among outdoor enthusiasts. In this comprehensive review, we will evaluate various aspects of their website and services to help you make an informed decision when shopping at 66north.com.Pros and Cons:
- Pros:
- High-quality outdoor clothing and gear
- Wide range of products for different outdoor activities
- Simple and intuitive website navigation
- Responsive customer service
- Secure and multiple payment options
- Cons:
- Products can be relatively expensive
- Limited availability of certain items
- Shipping costs can be high for international orders
User Experience:
66north.com offers a seamless and user-friendly online shopping experience. The website's layout is clean and well-organized, allowing customers to easily browse and find the products they need. Navigating through different categories, filtering options, and detailed product descriptions contribute to a smooth and enjoyable user experience.
Pricing and Value for Money:
While the prices at 66north.com can be relatively higher compared to some competitors, it's important to consider the excellent quality of their products. The brand is known for using premium materials and manufacturing techniques, ensuring durability and performance. Customers searching for long-lasting outdoor gear and clothing will find value for their money at 66north.com.
Customer Service:
66°North puts great emphasis on customer satisfaction. Their responsive and knowledgeable customer service team promptly addresses inquiries, provides product recommendations, and assists with any issues or concerns. Customers can reach out to them through phone, email, or live chat, making it convenient to obtain support when needed.
Product Quality and Selection:
When it comes to product quality, 66°North excels. Their clothing and gear are crafted with top-notch materials, ensuring performance, comfort, and long-lasting durability. Whether you're looking for waterproof jackets, insulated pants, or hiking boots, you can trust the quality of 66°North products. The selection is comprehensive, covering various outdoor activities, seasons, and styles.
Website Usability:
The website design and functionality of 66north.com contribute to a seamless and efficient shopping experience. The site loads quickly, and its intuitive navigation allows users to find products effortlessly. The product pages provide detailed information, sizing guides, and customer reviews, aiding customers in making well-informed decisions.
Returns and Exchanges:
66north.com offers a hassle-free returns and exchanges policy. If you are not satisfied with your purchase, you have 30 days to return the item for a refund or exchange, provided it is in its original condition, with tags attached. The customer is responsible for return shipping costs unless the item is faulty or damaged.
Promotions and Discounts:
While 66°North does not frequently offer promotions or discounts, they occasionally have limited-time sales or special offers. Subscribing to their newsletter or following their social media channels can keep you updated on any ongoing promotions, ensuring you don't miss out on potential savings.
Reputation:
66°North has built a strong reputation as a reliable and trusted brand in the outdoor industry. With over 90 years of history, they have consistently delivered high-quality products that withstand extreme weather conditions. Their commitment to excellence has garnered a loyal customer base and favorable reviews from outdoor enthusiasts worldwide.
Payment Options:
Customers can choose from a range of secure payment options at 66north.com. These include major credit cards such as Visa, Mastercard, and American Express, as well as popular digital wallets like PayPal. The website ensures a safe and encrypted checkout process, providing peace of mind while making online transactions.
Loyalty Programs:
Currently, 66°North does not have a dedicated loyalty program. However, they periodically offer exclusive deals and benefits to their newsletter subscribers and social media followers. By staying connected with the brand, customers can take advantage of these opportunities and receive additional value from their purchases.
Customer Reviews:
Feedback from customers plays an essential role in understanding a brand's reputation and product quality. 66°North has a strong presence of positive customer reviews online, with customers praising the durability, performance, and comfort of their products. Their commitment to delivering excellent customer service is also frequently highlighted in reviews.
Community Involvement:
As a company rooted in Iceland, 66°North actively contributes to and participates in the local community. They support environmental initiatives, sponsor outdoor events and activities, and collaborate with organizations that promote sustainability and conservation. Their dedication to giving back resonates with customers who prioritize supporting socially responsible brands.
Shipping and Costs:
66north.com offers worldwide shipping, ensuring customers from various regions can access their products. Shipping costs vary depending on the destination and the weight of the order. While domestic shipping within Iceland is typically free for orders above a certain threshold, international shipping costs can be higher. It's recommended to review the shipping options and associated costs during the checkout process.
In conclusion, 66north.com is a reputable online retailer that offers high-quality outdoor clothing and gear. With its dedication to customer satisfaction, user-friendly website, and a wide range of products, it is a preferred choice for outdoor enthusiasts. While prices might be on the higher side and some items may have limited availability, the exceptional product quality and customer support make shopping at 66north.com a valuable experience.